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It's Monday morning and I've had to try very hard not to reply with "have you tried thinking for yourself?" to a request already.
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Aug 2, 2021 13:50
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We have a guy, every ticket he puts in, the subject is "Logging onto computers". Doesn't matter what the problem is.
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Aug 2, 2021 13:57
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Bob Morales posted:We have a guy, every ticket he puts in, the subject is "Logging onto computers". Doesn't matter what the problem is. Well, if he didn't have to do that, there wouldn't be a problem.
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Aug 2, 2021 14:07
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Bob Morales posted:We have a guy, every ticket he puts in, the subject is "Logging onto computers". Doesn't matter what the problem is. He's using a computer to log the ticket.
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Aug 2, 2021 14:17
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Bob Morales posted:We have a guy, every ticket he puts in, the subject is "Logging onto computers". Doesn't matter what the problem is. Remote into his computer, disable autocomplete feature in Firefox
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Aug 3, 2021 16:22
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Agrikk posted:How can a twenty word email contain so much horror? new gmail who dis?
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Aug 3, 2021 17:20
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We hired two temporary employees to take people's temperature when they entered the building during covid. One at each entrance. Since we don't have to test anymore, we let one of the people go and the other is doing random poo poo in the office. Scanning documents, poo poo like that. This person has absolutely no knowledge of anything. How do I use a phone? How do I save a file? How do I use a copier? Other people keep creating tickets for her to 'access the network' or 'xxx needs the M: drive', she has all of these things but just doesn't know how to do a drat thing. They aren't Amish since they have a fuckin' Porsche Cayenne so I can't figure this one out.
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Aug 3, 2021 18:18
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I will never not be baffled by people under 30 who are more computer illiterate than my 90 year old grandmother. But it'll probably be actually more common going forward -- people don't use computers at home, they use phones for everything. "Ok, open the browser. What's a browser? Um ... it's like the computer version of Safari, look for a multicolored circle" -- a mostly real conversation I have had
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Aug 3, 2021 18:34
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regulargonzalez posted:I will never not be baffled by people under 30 who are more computer illiterate than my 90 year old grandmother. But it'll probably be actually more common going forward -- people don't use computers at home, they use phones for everything. Computers are expensive and let you contribute content. Phones and tablets are subsidised by both advertising companies and mobile carriers and let you shut up and consume content and advertising with little to no ability to contribute back or be allowed to learn about any inner workings.
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Aug 3, 2021 18:37
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Well all we have to do is wait until we fix our public education system so they'll start teaching kids that stuff in grade school. You know, not just the rich ones that get a laptop when they walk in the door.
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Aug 3, 2021 18:38
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regulargonzalez posted:I will never not be baffled by people under 30 who are more computer illiterate than my 90 year old grandmother. But it'll probably be actually more common going forward -- people don't use computers at home, they use phones for everything. I will also never not be baffled by people who have worked with computers before, in an office setting, and promptly forget how to computer as soon as they go to a new job.
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Aug 3, 2021 20:49
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xzzy posted:You know, not just the rich ones that get a laptop when they walk in the door. dragonshardz posted:I will also never not be baffled by people who have worked with computers before, in an office setting, and promptly forget how to computer as soon as they go to a new job. I notice it most with people who use computers for their job, but after starting to look more closely I see it in other fields as well.
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Aug 3, 2021 22:05
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"This network you deployed is poo poo, we can barely maintain a video call, frames drop all over the place and it's a mess"
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Aug 3, 2021 22:49
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We're going to give everyone a 3% raise in July and optimize the titles! -August: No raise in sight, nothing has changed. Just in time for the Delta variant. It's ok, I'm sure the admins got their bonuses on time and in full. This is a hospital btw. Also HR just said it's policy that overtime is calculated by pay period and not by work day, so even if I work more than 8 hours I don't get the OT premium if I take a day off because I have something to do on a weekday. Even sent them the Labor Code pertaining to OT and they just clammed up. Very cool system we have here you guys.
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Aug 3, 2021 22:55
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when they say everyone they only mean people that matter.
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Aug 3, 2021 23:13
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It can't be illegal if it fills the dragon's treasure trove
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Aug 3, 2021 23:20
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At least they're not trying to push through retroactive pay cuts like a lot of schools here in Alberta are doing. At my work they were pushing for -2%/year for the last 3 years. The union rejected it outright, it went to arbitration, and we ended up with 0% change. Making 6 years now with no inflation or cost of living raises. But somehow they have the money for a new VP position and a few other non-union positions  . I'm not sure on the status of other schools. Hopefully none of them are actually getting a pay cut, retroactive or otherwise. It's an extra special gently caress-you for having to work though Covid.Speaking of Covid half my department, including all helpdesk staff, were laid off when lockdowns started, with the promise that everyone would be rehired after 12 months or when covid restrictions are lifted. The 12 month mark passed and we were told that no-one will be hired back, but the positions will be reopened and refilled once restrictions are lifted. Now restrictions are lifted and we're being told the personell funds have been transferred to other departments and we're getting no positions back.
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Aug 3, 2021 23:44
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Hungry Computer posted:At least they're not trying to push through retroactive pay cuts like a lot of schools here in Alberta are doing. At my work they were pushing for -2%/year for the last 3 years. The union rejected it outright, it went to arbitration, and we ended up with 0% change. Making 6 years now with no inflation or cost of living raises. But somehow they have the money for a new VP position and a few other non-union positions  What fresh hell is that? My god.
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Aug 4, 2021 00:12
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Are retroactive pay cuts actually legal in Canada? Even my hyper-capitalist union-busting right-to-work hellcountry has that worker protection
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Aug 4, 2021 00:13
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The wage negotiations for the last few years weren't technically closed because they were supposed to go to arbitration, but the provincial government had put a hold on arbitration. So this year was negotiating for the last 3 years. Otherwise it would be illegal. What really gets me is how many people here are still pro-UCP. Conservatism is a hell of a drug, I guess.
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Aug 4, 2021 00:26
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Are a lot of companies rediscovering a long lost love for e-mails again? Lately I'm getting an ongoing shitload of e-mail notifications from sites I've been signed up for and/or using for years, but so far never pestered me via e-mail.
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Aug 4, 2021 01:12
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End of my third week at the new job they announce that the office is closing down next year.Section 9 posted:<stuff> Oh, and in regards to this post: turns out that the IDF they directed us to was the wrong one and all the ports in our new space were in the IDF we already had our switch in. I found this out after we finally found a conduit between the two IDFs and ran a fiber cable between them to put our switch in the new IDF. Plugged the port labeled with the port in my office into our switch and somehow it was still on the other network. Turns out there are ports in both IDFs with the same port label.
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Aug 4, 2021 03:19
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regulargonzalez posted:I will never not be baffled by people under 30 who are more computer illiterate than my 90 year old grandmother. I think there's a 15-20 year age range where people who grew up when computers were still difficult to use developed a particular mindset about how to use them and how to troubleshoot etc.
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Aug 4, 2021 11:01
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wolrah posted:
OH GOD - this ^! The vast majority of our users in our retail locations access our systems through Citrix on thin clients. The version of Citrix we were using is reaching EOL, so starting in December of last year, we began rolling out the new version of Citrix (hosted on 2019 servers), one division at a time. The new version of Citrix comes with some changes - a Win10 based desktop, updated Office apps, and IE being replaced by Edge During the roll-out phase for each division, we ran both versions side-by-side, so when a user logged in to the Workspace, they had a Desktop and a Desktop WS2019, an Outlook and an Outlook WS2019, etc. Extensive communications were sent out to each division, both before and during the roll out, telling of the changes they would see. Emails, flyers in break rooms, articles on the front page of the corporate landing site (which is set as the home page on all browsers) encouraging user to start using the new versions. After 3 weeks of running both versions, the older servers were shut down and users were left with only the new versions. Cue the frantic phone calls - "I'm missing my citrix desktop!" No, its the one called Desktop WS2019. "My desktop looks different, I think I need an account reset!" No, its the new desktop - that's what it looks like "I'm missing my email!" No, the icon is blue now, not yellow/orange. Its called Outlook WS2019. "Internet Explorer is missing!" Right, its been replaced by Edge And my favorite - "Why didn't anyone tell us this was happening!!!"
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Aug 4, 2021 14:33
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CollegeCop posted:And my favorite - "Why didn't anyone tell us this was happening!!!" That's always my favorite because I have access to our Graylog instance that has logging events for every goddamned email we send.  "I show here at 14:35:07.220 UTC that we sent an email to $ADDRESS, $ADDRESS_2, and $ADDRESS_3 with subject $SUBJECT regarding this matter" "but we don't monitor those addresses!" "they're the addresses you configured to have notifications sent to, not our problem"
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Aug 4, 2021 14:44
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CollegeCop posted:
When I first got started in IT I'd send very wordy emails that covered all the possible situations, potential problems, etc. Then I learned nobody reads that poo poo. So I'd make my emails more and more concise over the years trying to figure out how short they had to be to get people to actually read them. Then I realized nobody reads anything! gently caress it!
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Aug 4, 2021 14:53
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That's why you change poo poo whenever you want and learn to ignore the complaints. And hope your management doesn't care either.
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Aug 4, 2021 15:07
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Emails sent out by IT are not for people to read, they are so you have proof that you notified your staff in case anybody decides to be a dick about it.
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Aug 4, 2021 16:10
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Thanks Ants posted:Emails sent out by IT are not for people to read, they are so you have proof that you notified your staff in case anybody decides to be a dick about it. 
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Aug 4, 2021 16:19
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Thanks Ants posted:Emails sent out by IT are not for people to read, they are so you have proof that you notified your staff in case anybody decides to be a dick about it. I was going to make a post along these lines, but I am glad I waited because this is much more eloquent.
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Aug 4, 2021 16:26
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regulargonzalez posted:I will never not be baffled by people under 30 who are more computer illiterate than my 90 year old grandmother. But it'll probably be actually more common going forward -- people don't use computers at home, they use phones for everything. --edit: Worst is, one of them wants to go study CS eventually. I keep prodding him to start spending some effort onto this, with what being 16 already, but gaming > *, so... Combat Pretzel fucked around with this message at 17:05 on Aug 4, 2021 |
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Aug 4, 2021 17:00
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CollegeCop posted:And my favorite - "Why didn't anyone tell us this was happening!!!" Ahh, that never changes. Story time from 1999. The company in question, a major telecoms company in Liverpool, UK which has long since gone bankrupt. So we had 14 Pyramid OS/x unix mainframes (nothing to do with Apple OS X) thst were being replaced with three "modern" Siemens Pyramid DC/OSx units. Emails were sent a year in advance. The login message was changed on every OS/x boxes, followup and countdown emails were sent to all user accounts. Pyramid 1 was to go first on 3rd Januaryy 1999, Pyramid 2-4 on the 7th etc. Contact IT of you need need an account on the new ones and assistance moving your poo poo. Heads of department were contacted and asked to inform their staff. Much migration work happened. Six monts after shutdown the servers will be scrapped Roll on July and an irate user calls and gets me because Im helping the helpdesk that day as people are physically moving servers and apparently women can't do that, so I don't exactly give a poo poo. User calls. "I can't get onto Pyramid 1, where the hell has it gone?" "Yeah it's just gone in the skip (dumpster)." *looks up user* "I see you're in building 51, if you look out the windows at the back you should see it." At that exact moment it started pissing down with rain, guaranteeing he wasn't getting that server back. It was absolutely perfect! Apparently he logs into it once every six months, doesn't read his email or the MOTD, and last ran his report on the 2nd January
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Aug 4, 2021 18:26
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Combat Pretzel posted:Worst is, one of them wants to go study CS eventually. I keep prodding him to start spending some effort onto this, with what being 16 already, but gaming > *, so... Get him involved in game modding. Great introduction to programming as you can see the results of your instructions right there on the screen. Also develops the ability to read and understand code that others have written, which is an exceptionally useful tool given how much developers love to comment their code.
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Aug 4, 2021 18:29
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PremiumSupport posted:Get him involved in game modding. Great introduction to programming as you can see the results of your instructions right there on the screen. Also develops the ability to read and understand code that others have written, which is an exceptionally useful tool given how much developers love to comment their code. Never encourage kids to get involved in anything that night lead them to working in game development. At least, not any kids you like.
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Aug 4, 2021 18:40
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Combat Pretzel posted:It's not like they can't, they just won't. Unless it has a direct benefit, they can't be assed to spend the effort. Take my two nephews as anecdotes. Reinstalling Windows is an unsurmountable task that I need to babysit, frequently are files being lost in standard folder structures, but oh pirating movies and running cheats and trainers, that's being self-taught pretty quickly. I mean, it can have a benefit even if it's just video games. I think modding, and not even making them, just installing and maintaining them, helped give me a lot of troubleshooting skills I use everyday. Why did Oblivion CTD? Why isn't this particular mod loading? How do I install this mod made by some Russian guy? How do I implement this script I got for Operation Flashpoint? Having to install random crap with limited to no documentation and then troubleshooting what arises from it is pretty great experience, that's what I do basically everyday. Especially when there's like 5 different places it could want the install to happen and you might have to check them all, or Google it, or open the .cfg and try to find out there, or making junction links to make it work because this is from Windows XP time etc. I think it's also down to curiosity and being afraid to break something. People are loving terrified of breaking it, so they become human scripts and rotely memorize the sequence of presses and freak out when anything is out of place or different. Whereas we have no problem digging around in menus or cfg files.
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Aug 4, 2021 18:43
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They're 16. They have enough on their plate. If they find something interesting, cool, if they don't, don't fault them for it.
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Aug 4, 2021 18:47
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skooma512 posted:I think it's also down to curiosity and being afraid to break something. People are loving terrified of breaking it, so they become human scripts and rotely memorize the sequence of presses and freak out when anything is out of place or different. Whereas we have no problem digging around in menus or cfg files. My most valuable contacts in the org are people with basic critical thinking and problem solving skills. I've become pretty good at guiding people through things spatially, but being able to explain to someone the gist of what I'm trying to accomplish and asking them to evaluate something within a certain set of parameters really goes a long way.
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Aug 4, 2021 18:57
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Internet Explorer posted:They're 16. They have enough on their plate. If they find something interesting, cool, if they don't, don't fault them for it. this but also modding is a great intro to technology work and coding! I made a bunch of dirt simple fallout 4 mods that amounted to some fancy hex editing back when it came out* and I've made probably around 2 grand from donations + Nexus Mod Author payouts. Probably less of a thing these days with DRM, and locked down consoles, but I first got into tech in my early teens due to Fire Emblem Romhacking. Figuring out how to hex edit, apply assembly code, learning memory pointers, and ultimately building my own lovely romhacks and even running them on hacked consoles... there was lots of fun to be had, great for self motivation. Alongside the fallout stuff, it was a great interview anecdote when I could point to "hey I've released mods with hundreds of thousands of downloads**, please hire me." *fun fact - I was the first person to make an .esp plugin mod for fallout 4! This was before any of the official or unofficial mod tools came out, I had to use a lovely non-standard janky early Skyrim modding tool along with some hex editing of headers and lots of troubleshooting to get it to work. But even now it's a story I take some pride in. **extremely simple cheat mods that people very much wanted
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Aug 4, 2021 19:06
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Cat Army
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Thanks Ants posted:Emails sent out by IT are not for people to read, they are so you have proof that you notified your staff in case anybody decides to be a dick about it. I've got a coworker who has been training me on Linux stuff, he's been in IT for probably 20+ years at this point, I apparently introduced him to the term "scream test" thanks to you guys. I'm going to be sad when I do leave this place, I like the people I work with a lot, but bad upper management can ruin everything, and most creditors don't take payment in good work relationships.
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Aug 5, 2021 00:09
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I know it’s easy to come across all  and risk looking like the worst Reddit BOFH but genuinely all the CYA stuff is just because I am too busy to do other people’s jobs for them, and I wouldn’t do anybody else’s job without negotiating the salary first. If you tell me that finance requests go to x mailbox then that’s where I will send them, if nobody in that team picks the requests up then it’s not my problem and my paper trail says I did everything I needed to. I’ve done the bit in my career where I would keep an eye on helpdesk tickets to make sure people weren’t loving up, and all it did was piss me off and put me in a poo poo mood. Now I make sure everything is documented and handed over formally and if someone doesn’t read the documentation then that can be on them.
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Aug 5, 2021 00:42
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