|
Proteus Jones posted:The sheer chutzpa in this is amazing.
|
#
?
Aug 24, 2021 03:48
|
|
|
|
| # ? May 25, 2024 18:54 |
|
|
Ghostlight posted:Sometimes it's a bit darkly funny, like the manager who coded 1.5hrs to "picking up equip from off" to IT, which isn't just not an IT issue but is a great way to document a crime. Wait, were they documenting stealing equipment from the office? 
|
|
#
?
Aug 24, 2021 04:50
|
|
|
Neddy Seagoon posted:Wait, were they documenting stealing equipment from the office? Lockdown violation?
|
|
#
?
Aug 24, 2021 05:44
|
|
|
It's both - the CEO explicitly told everyone there would not be hardware issued as we've had a working from home program for like a year now that allows people to request equipment for a home office setup. And it's a violation of lockdown rules because he's not essential.
|
|
#
?
Aug 24, 2021 06:12
|
|
|
Ticket: Laptop webcam doesn't work when docked. Notes: Remoted in and observed webcam is working but is showing black screen - is laptop closed? Resolution: User believed there was a webcam built into her external monitor that would activate when the laptop was docked. User provided with USB webcam. Closing ticket.
|
|
#
?
Aug 24, 2021 17:02
|
|
|
I like the tickets from people that are connecting to their work laptop via remote desktop and wondering why the webcam image is a blank office wall
|
|
#
?
Aug 24, 2021 17:11
|
|
|
Thanks Ants posted:I like the tickets from people that are connecting to their work laptop via remote desktop and wondering why the webcam image is a blank office wall TITTIEKISSER69 posted:Oh man, I had a user who took a long time to grasp that RDPing into her office PC from home and then joining a Skype/Zoom/Teams meeting from it would result in said app showing her a live stream of her empty office. And there was the one time she saw someone else sitting at her desk!
|
|
#
?
Aug 24, 2021 17:27
|
|
|
Honestly, it makes sense that some users don't even consider that their laptop may not have a webcam. Every consumer laptop, down to the shittiest ones have some kind of webcam baked in, all phones have cameras baked in, it's only really business laptops that sometimes lack built in cameras.
|
|
#
?
Aug 24, 2021 22:02
|
|
|
klosterdev posted:Honestly, it makes sense that some users don't even consider that their laptop may not have a webcam. Every consumer laptop, down to the shittiest ones have some kind of webcam baked in, all phones have cameras baked in, it's only really business laptops that sometimes lack built in cameras. The laptop did have a webcam, the external monitor didn't.
|
|
#
?
Aug 25, 2021 00:01
|
|
|
We only buy conferencing monitors for this reason, but because HP is a bunch of fuckers you just get 3 devices all named "HP HD Camera". Sure you can do a firmware update to the monitor and change it, but that's a different pain in the rear end.
|
|
#
?
Aug 25, 2021 03:24
|
|
|
You can actually source those? I’ve had some on order for months.
|
|
#
?
Aug 25, 2021 04:34
|
|
|
GreenNight posted:You can actually source those? I’ve had some on order for months. We actually just got a bunch in recently, but only about a quarter of the 1000+ we have on order. We tend to keep a pretty big stock of spare hardware so we've only been truly hurting for the last few months. I suspect we'll get the rest of our orders by some time late this year or early next at the rate things are going.
|
|
#
?
Aug 25, 2021 15:11
|
|
|
drat. I've been waiting on 40 since February.
|
|
#
?
Aug 25, 2021 15:12
|
|
|
We have HP docking monitors that do have webcams, but don't have speakers. Which inevitably leads to people complaining that whenever they use the monitor webcam the sound becomes all quiet and muffled. Because they've closed the laptop lid. Then there's another issue where for some reason sometimes the laptop decides the docking monitor does have a speaker and tries to redirect audio to it, which results in no sound at all. Of course the correct fix for all of this is "plug in headphones when you're having a meeting at your desk you rear end in a top hat".
|
|
#
?
Aug 26, 2021 06:03
|
|
|
I wish every monitor that had the ability to break out DisplayPort and HDMI audio onto a 3.5mm jack had a setting in the menu to disable it and not present an audio device to Windows, and it was off by default. One of the things I learned about Teams-certified USB audio devices was that part of the certification means that Teams will always pick them as the default device, which saves a lot of support hours.
|
|
#
?
Aug 26, 2021 11:43
|
|
|
We're opening a new office and I've been told we need 30 hot stations for people that are working remote to come in and sit where ever they want. They're gonna have a rude surprise when they realize the people that have been working remote have no intention of coming in unless forced.
|
|
#
?
Aug 26, 2021 13:01
|
|
|
Or maybe they are fully aware and some VP need some minions to bully.
|
|
#
?
Aug 26, 2021 13:27
|
|
|
Well we doubled the size of the engineering team and there is no room for them. But the entire engineering team got some shittops and are RDP'ing into CAD workstations that are on prem. If they wanted to drag all those people back, they wouldn't need hot stations. So I don't know wtf they're thinking. I just know I got 250k worth of Meraki switches and 100k worth of AP's I gotta setup and install by myself.
|
|
#
?
Aug 26, 2021 13:51
|
|
|
Not to brag or anything but I just got the ticket from hell resolved. All it took was me sitting in my nice temperature controlled home office pressing buttons on a keyboard while I sent a very angry field tech across state lines to do the actual physical work across two different remote sites. Phew I'm tired. I think I deserve a break after that one. Maybe I should ask the tech to pick me up some Wendy's or something but he has a 3 hour drive home and I don't want to wait that long. Renegret fucked around with this message at 08:39 on Aug 27, 2021 |
|
#
?
Aug 27, 2021 08:36
|
|
|
"I opened the vmware app but there's nowhere to enter the server name" Included screenshot:  This was after I got them to download the horizon client because they somehow downloaded some vSphere thing thinking it was what they needed. The document on our IT support page, which they claimed they followed, links directly to the horizon client download. 
|
|
#
?
Aug 27, 2021 23:42
|
|
|
The fact that Horizon doesn't support a discovery service where you just put in your email address blows my loving mind.
|
|
#
?
Aug 27, 2021 23:46
|
|
|
Yeah. Their half-assed Microsoft MFA implementation has also been generating a lot of tickets. It opens a a page in the user's default browser to handle the MFA prompt, which get's passed back to the desktop client. It fails if their default browser is Firefox with the default tracker protection enabled, or if their default is a chromium browser with a script blocking extension installed. Ublock doesn't seem to affect it, thankfully.
|
|
#
?
Aug 28, 2021 00:37
|
|
|
Internet Explorer posted:The fact that Horizon doesn't support a discovery service where you just put in your email address blows my loving mind.
|
|
#
?
Aug 28, 2021 04:33
|
|
|
Arquinsiel posted:There is a way to configure a profile so the machines a user needs are just there ready to click on login, but a: I have only been said user, I don't know poo poo about configuring it, and b: I don't think that'd help here. Yeah, there's ways to preload the profile, but service discovery and things like AutoDiscover have been around for so long and are so easy to implement, there's really no excuse.
|
|
#
?
Aug 28, 2021 05:36
|
|
|
Arquinsiel posted:There is a way to configure a profile so the machines a user needs are just there ready to click on login, but a: I have only been said user, I don't know poo poo about configuring it, and b: I don't think that'd help here. There is a policy that will set the server name(s) and another to pass through the current user's Windows credentials. Unfortunately I don't think there's a way to apply that to user's personal devices without domain joining them.
|
|
#
?
Aug 28, 2021 06:48
|
|
|
Just got an email from our boss's boss: "If you received double-time, would you be willing to administer COVID tests to students in your buildings? Email me if you are interested." yeah ok sure bud just tell me where I put the... ethernet cable? That's how this works, right? That has to be how this works because otherwise you wouldn't be asking your entire IT department to do it, right?
|
|
#
?
Aug 31, 2021 19:36
|
|
|
nominal posted:Just got an email from our boss's boss: Can just anyone give someone a test? Isn't this something a medical professional can/should do?
|
|
#
?
Aug 31, 2021 19:43
|
|
|
'lean back while i shove this usb cable into your nose' 'poo poo, gotta flip it over, let's try it again'
|
|
#
?
Aug 31, 2021 19:45
|
|
|
Sickening posted:Can just anyone give someone a test? Isn't this something a medical professional can/should do? There's at least one brand of self-test that just involves sticking the cotton bit of a q-tip up your nose and swabbing the insides of your nostrils. If people can do that to themselves...
|
|
#
?
Aug 31, 2021 20:04
|
|
|
sfwarlock posted:There's at least one brand of self-test that just involves sticking the cotton bit of a q-tip up your nose and swabbing the insides of your nostrils. If people can do that to themselves... All of them are like that.
|
|
#
?
Aug 31, 2021 20:09
|
|
|
spankmeister posted:All of them are like that. Not the anal swab ones. 
|
|
#
?
Aug 31, 2021 20:12
|
|
|
Sickening posted:Can just anyone give someone a test? Isn't this something a medical professional can/should do? Maybe he considers us all honorary medical professionals now given the vast quantities of various bio-gunk we chiseled off of all the iPads and laptops that went home last year for remote learning I dropped an iPad (all of our devices get turned in already in plastic bags) on the floor over the summer and it didn't even make any real noise. It was like dropping a pillow. You know, on account of the thick cushion of mold
|
|
#
?
Aug 31, 2021 20:12
|
|
|
Zil posted:Not the anal swab ones. Uh, buddy, I have some bad news about the person who told you an anal swab was necessary...
|
|
#
?
Aug 31, 2021 20:15
|
|
|
ah, aws is hosed. greatspankmeister posted:All of them are like that. some of them use nasopharyngeal swabs which have to go in way deeper. i wouldn't let anyone but a medical professional stick one of those in me
|
|
#
?
Aug 31, 2021 20:30
|
|
|
Weedle posted:ah, aws is hosed. great Not any of the self administered tests afaik.
|
|
#
?
Aug 31, 2021 20:44
|
|
|
nominal posted:dropped an iPad (all of our devices get turned in already in plastic bags) on the floor over the summer and it didn't even make any real noise. It was like dropping a pillow. You know, on account of the thick cushion of mold oh my god middle schoolers are the worst
|
|
#
?
Aug 31, 2021 21:25
|
|
|
opening a kid's laptop and the originally white keys are fully brown and weirdly grippy
|
|
#
?
Aug 31, 2021 21:38
|
|
|
Weedle posted:opening a kid's laptop and the originally white keys are fully brown and weirdly grippy   
|
|
#
?
Aug 31, 2021 23:08
|
|
|
But what do they taste like?
|
|
#
?
Aug 31, 2021 23:12
|
|
|
|
| # ? May 25, 2024 18:54 |
|
|
keyboard goop
|
|
#
?
Sep 1, 2021 00:05
|
|