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larchesdanrew posted:I gave them the most sincere "lol no" I could come up with. Good, the pressure will build but you have to die on this hill
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Nov 8, 2021 18:24
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larchesdanrew posted:So I relinquished control of helpdesk two weeks ago. Lmao. No one could have seen this coming, least of all you when you predicted it a while ago. Is it just bad timing that 2/3 techs are quitting, or were you actually holding everything together?
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Nov 8, 2021 18:26
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Happiness Commando posted:Lmao. No one could have seen this coming, least of all you when you predicted it a while ago. Is it just bad timing that 2/3 techs are quitting, or were you actually holding everything together? what does your heart tell you?
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Nov 8, 2021 19:01
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I just want more stories 
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Nov 8, 2021 19:41
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I've spent the entire day doing nothing but removing Adobe programs and installing newer versions, why this can't be automated is beyond me but I guess it's an army thing
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Nov 9, 2021 00:24
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Hotel Kpro posted:why this can't be automated is beyond me Hotel Kpro posted:Adobe
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Nov 9, 2021 01:23
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A silly flood of tickets came in. We have a lot of staff who dont need emails to do their jobs so we have a script that automatically downgrades you from an E3 to E1 license after 3 months if you have literally never logged into your emails. It hits quite a lot of people and we get a lot of calls when 'something' happens from people saying "outlook says its unlicensed' - Just use the the web app - problem solved, easy peasy. On this occasion, the 'something' that happened was the rostering dept sending out a spreadsheet for people to request their shifts over christmas, so all the people that never read their email suddenly need to do this - lots of calls directing people to the web app, not the end of the world. The reason our rostering dudes use a spreadsheet is they claim the companies time and attendance system does not meet their needs and manually doing everything in spreadsheets is better. It's been a political hot potato for about 5 years. I've now found out that people on the webapp are sending back onedrive links instead of attachments and the rostering guys dont like it, so they are just deleting everyones christmas shift requests and sending them back to IT because their computers are clearly broken. When I went to the rostering dept and said can you not open those attachments they attempted to and everything was fine. Except the entire body of staff being worried and pissed about their xmas shifts. Oops.
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Nov 9, 2021 16:30
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Do you mean E3 to E1? That would kill people's desktop apps. Edit: Ah right, you mean people who never use email so don't need Outlook, but you keep an email address. Would a frontline license be better for them?
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Nov 9, 2021 16:50
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In the final two weeks of $currentJob and am struggling really hard to not turn on the "I don't give a poo poo" switch on some of these tickets. Add on the stress of trying to coordinate a move and its a struggle.
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Nov 9, 2021 17:09
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If you've given notice, absolutely turn on that don't give a gently caress. Especially if you've got personal stuff going on. Once you put in your notice, that's a them problem.
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Nov 9, 2021 17:10
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Internet Explorer posted:If you've given notice, absolutely turn on that don't give a gently caress. Especially if you've got personal stuff going on. Once you put in your notice, that's a them problem. It's always amazed me that companies think that the last 2 weeks of someone's employment, they should just keep working as normal. Chances are that person has a ton of knowledge in their head that hasn't been documented; you should be using this last opportunity to milk as much of it out as possible. Get them off the phone/tickets and either writing or even just training other people. Unreal. nexxai fucked around with this message at 23:24 on Nov 9, 2021 |
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Nov 9, 2021 17:14
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Internet Explorer posted:If you've given notice, absolutely turn on that don't give a gently caress. Especially if you've got personal stuff going on. Once you put in your notice, that's a them problem. Not working in IT, but here is a little secret: Even without having put in your notice - so much stuff is a them problem, not a you problem. Exaggerated, of course, but contains a kernel of truth...
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Nov 9, 2021 17:18
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Loki Kunti posted:Not working in IT, but here is a little secret: Even without having put in your notice - so much stuff is a them problem, not a you problem. Exaggerated, of course, but contains a kernel of truth... My biggest beef on this is staffing. gently caress no I'm not killing myself because management won't hire enough people, or pay us enough. I'm gonna do as much work as I have capability to do without burning myself out, and if we fall behind we have an argument for more heads. I just wish I could get my coworkers to do more than pay lipservice
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Nov 9, 2021 17:33
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RFC2324 posted:My biggest beef on this is staffing. gently caress no I'm not killing myself because management won't hire enough people, or pay us enough. I'm gonna do as much work as I have capability to do without burning myself out, and if we fall behind we have an argument for more heads. I just wish I could get my coworkers to do more than pay lipservice Yeah, this.
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Nov 9, 2021 17:44
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This thread dropping some wisdom today.
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Nov 9, 2021 17:45
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My biggest pet peeve at my job is the one dude in IT who answers emails at any hour of the night so people now expect it. Dude you're ruining for all of us. If the company wants on call, they can pay us for on call.
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Nov 9, 2021 18:06
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Write a GPO that gives him 30 minutes grace outside of the daily hours and then locks his AD account.
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Nov 9, 2021 18:10
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GreenNight posted:My biggest pet peeve at my job is the one dude in IT who answers emails at any hour of the night so people now expect it. Dude you're ruining for all of us. If the company wants on call, they can pay us for on call. A few of my coworkers keep coming in off shift to do maintenances that they could just hand to those of us on shift, and its just... Please. Stop. If your poo poo is so complex only you can handle it then we need to re-evaluate that environment and ita documentation.
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Nov 9, 2021 18:16
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Arquinsiel posted:Write a GPO that gives him 30 minutes grace outside of the daily hours and then locks his AD account. auto delay send for 9am the next business day would be good too
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Nov 9, 2021 19:17
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Hotel Kpro posted:I've spent the entire day doing nothing but removing Adobe programs and installing newer versions, why this can't be automated is beyond me but I guess it's an army thing I remember having to remove some Adobe programs off an older computer and finding out that I had to be logged into Creative Cloud to do so.  I found some hidden CLI program from Adobe that allowed me to batch uninstall their programs and bypass Creative Cloud but that's an unreasonable amount of effort to just get rid of them. Fragrag fucked around with this message at 19:36 on Nov 9, 2021 |
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Nov 9, 2021 19:33
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MSP enabled Folder Redirection to One Drive the other day... The other day all my files on my C drive in "MyDocuments" were deleted right as I watched them delete themselves from my C drive MyDocuments. IT claimed a wrong button was set by someone and all my files were erased from my C drive and put on ONEDRIVE. So they tried to fix it and put them back. Now I have three versions of somewhat the same thing although I noticed that the "MyDocuments" ICON is now "Documents" and it has a lot of old stuff I deleted earlier since we were asked to get rid of old stuff. Now it seems everything is feeding off of one-drive and not saving to where I think I'm saving. It is a royal mess here now !!!!! I do not know where stuff is coming or going. I noticed one file has everything gone, but the folders still exist. I'm concerned about my Outlook PST files getting lost or misplaced now.
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Nov 9, 2021 20:00
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OneDrive known folders is cool and good, but that’s definitely what happens if you turn it on with no communication.
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Nov 9, 2021 20:09
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The Fool posted:OneDrive known folders is cool and good, but that’s definitely what happens if you turn it on with no communication. Oh my boss totally sent this out an hour after we turned it on All The IT team will be setting up an automated data backup process for the C:drive of each _____ computer user. Any data stored on your computer’s my documents or desktop will be automatically backed up to your OneDrive account on O365 in the cloud. This process is being implemented to secure any data stored on your computer in event of a hard drive crash. You are being contacted due to the higher volume of data detected on your hard drive. If you have any personal information on your computer hard drive that you do not want saved to the O365 GCC High OneDrive account, please remove this information from your hard drive. Please note that the best location to store company information is always on your personal Q:drive, which is backed up nightly.
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Nov 9, 2021 20:18
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Fragrag posted:I found some hidden CLI program from Adobe that allowed me to batch uninstall their programs and bypass Creative Cloud but that's an unreasonable amount of effort to just get rid of them. Patching Adobe products is a loving nightmare.
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Nov 9, 2021 20:43
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Dirt Road Junglist posted:Patching Adobe products is a loving nightmare. deploying adobe products is also a nightmare.
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Nov 9, 2021 20:48
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wargames posted:adobe is a nightmare. FTFY
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Nov 9, 2021 20:56
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A Dobe, the Machine God of Jank. Jayva, the Machine God of Confusion. Meek-Ro-Sawft, the Machine God of Greed.
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Nov 9, 2021 21:00
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GreenNight posted:My biggest pet peeve at my job is the one dude in IT who answers emails at any hour of the night so people now expect it. Dude you're ruining for all of us. If the company wants on call, they can pay us for on call. Fragrag posted:I remember having to remove some Adobe programs off an older computer and finding out that I had to be logged into Creative Cloud to do so.
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Nov 9, 2021 23:55
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Thanks Ants posted:Do you mean E3 to E1? That would kill people's desktop apps. Correct - my understanding is our segment of the business was ding'd for being unusual in that we just gave everyone an e3 license by default so our costs spiked way beyond anyone else in the business who typically give out E1's to light touch users or whatever. My boss decided to automate a downgrade as he assumed a large number of people dont use their apps, which is ~mostly true~ I will ask about the F1 though, I mean, I know nothing about licensing apart from what I just googled on the back of your suggestion and it seems to make sense - we are a global company and I just work on the assumption someone more knowledgeable than me has checked this but worst case scenario is I will learn what that rationale is.
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Nov 10, 2021 00:41
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Ghostlight posted:the guy who does this in my company is now being moved to a different role and he's like "we'll need to work out who's going to do out of hours support" and i'm like, stop looking at me because i'm not paid to fix people's printing errors on a sunday afternoon so i won't be even if you schedule it.
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Nov 10, 2021 01:05
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dragonshardz posted:A Dobe, the Machine God of Jank. The Elder Software III: Tech Tribunal
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Nov 10, 2021 03:13
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orange juche posted:The Elder Software III: Tech Tribunal Fight to save the kingdom from the Mad Daedra, Mahk-Aw-Fie, and his daemonic Endpoint Security.
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Nov 10, 2021 04:44
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Arquinsiel posted:"Well the way I see it it's already not your job so you can keep doing it".
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Nov 10, 2021 05:29
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Ghostlight posted:poo poo, can you share that? Here you go https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html
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Nov 10, 2021 06:54
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Protip, if you decide to go passwordless with azure and decide to go with yubi, remember that ykman enumerates fido identities in reverse order. I wasted a week thinking why hybrid fido didn't work when windows picked the admin identity(that cannot use fido2 since it's kerberos delegation and protected groups like domain admin cannot do ticket delegation) instead of the standard user. Windows picking only the last recorded identity is a pain in the rear end on its own and ykman adding confusion doesn't help
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Nov 10, 2021 14:06
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Alleged peer complained his new VM guest didn't have network connectivity and asked whether it was a VLAN problem. He had selected a default router address that wasn't in the subnet he chose. I pointed out the mistake. He said, "but that's the address of the router." Three decades in IT, fellows. Three decades and it's come to this. There is one thing and only one thing that keeps me from despising this guy and campaigning to have him fired: two or three times a year, when we're planning a project, he comes up with something that is legitimately better than anyone else in the room's idea. I will put up with a lot for that, but that doesn't mean I won't complain about it.
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Nov 10, 2021 19:59
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https://www.apple.com/newsroom/2021/11/apple-introduces-apple-business-essentials/ Whoa apple is really serious about revenue they are finally selling services to manage their own hardware (for small biz tho). If you got a MDM this isn't for you. storage + multiple devices + lifecycle for 7 bucks a month.
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Nov 10, 2021 20:03
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Sounds like the spiritual replacement for whatever that business package you could buy that gave you priority AppleCare E: Joint Venture
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Nov 10, 2021 20:11
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How many years since Blackberry had a loving MDM suite, and Apple is just now acknowledging their fun times Candy Crush and DMs device is used for business?
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Nov 10, 2021 20:48
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Joke's on them, we're finally moving all of our devices (3000+) from iOS to Android because of how much of a PITA it is to deploy and maintain iPhones
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Nov 10, 2021 22:57
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