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So often when I'm sent out to do work on a customer's phone system, it's stashed away in some dank corner of a utility room somewhere, so it was nice find one that was easily accessible, well-lit, and and even had convenient nearby seating for when you need to plug in and do some work on it with your laptop.
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Jan 15, 2022 17:21
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| # ? May 27, 2024 20:42 |
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Livin' the dream.
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Jan 15, 2022 17:29
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"Oh cool you got to visit a log cabin" [scrolls down] "A different type of log cabin I guess"
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Jan 15, 2022 17:35
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When you're backlogged, flush the cache.
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Jan 15, 2022 18:39
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TITTIEKISSER69 posted:When you're backlogged, flush the cache. mods: new thread title pls
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Jan 16, 2022 00:31
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nexxai posted:mods: new thread title pls That or something about flushing the logs
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Jan 16, 2022 00:35
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> [SPAM] FW: RE: The logs could do with a courtesy flush
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Jan 16, 2022 00:44
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Geemer posted:> [SPAM] FW: RE: The logs could do with a courtesy flush
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Jan 16, 2022 02:33
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As long as we retain the [SPAM] FW: RE: I love it e: this thread is getting old, do we want a new one?
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Jan 16, 2022 02:46
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We haven’t even hit 666 pages yet
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Jan 16, 2022 03:15
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Geemer posted:> [SPAM] FW: RE: The logs could do with a courtesy flush
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Jan 16, 2022 03:57
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The Fool posted:We haven’t even hit 666 pages yet Fair, no rush to send this to the Goldmine
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Jan 16, 2022 04:08
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Geemer posted:> [SPAM] FW: RE: The logs could do with a courtesy flush
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Jan 16, 2022 04:59
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Geemer posted:> [SPAM] FW: RE: The logs could do with a courtesy flush
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Jan 18, 2022 23:29
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Changed! Thanks for the reminder. I was away from my computer when the new title was being discussed the other day.
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Jan 18, 2022 23:36
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Geemer posted:> [SPAM] FW: RE: The logs could do with a courtesy flush edit: goddammit. Too slow.
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Jan 18, 2022 23:37
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Jan 19, 2022 00:07
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Kyrosiris posted:I'm sure you've already checked this, but the last time I had a scenario like this, it was because of some VPN chicanery going on and the VPN IPs didn't geolocate correctly. This is a global deployment of portable devices that call home for updates. So no VPNs. And IPs are theoretically assigned by geolocation so it could be the issue, but first I’d have to convince the customer that it could somehow be their fault. But that’s require pushing through a layer of ownership-avoidance thicker than the Earth’s crust.
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Jan 19, 2022 00:19
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I've got a technician scheduled to go out to a client site to be my on-site proxy for the next few days. I had everything scheduled and approved by the site. He was supposed to be there at 3:00 today. A text came in: quote:I don't know how I mixed this up but I won't be landing until 7:00 How? It says the landing time on your ticket. How do you get 3:00 out of that? Now I get to spend the next few hours rearranging the whole itinerary to still fit in everything we need to do. Speaking of, I'm up to my neck with multiple projects that all have to be worked in addition to this onsite work and I barely have enough time to breathe. I pulled nearly 70 hours last week just prepping and coordinating. Today, one of the directors pulls me into a surprise meeting with the service desk to tell us that they're behind (our T2 tech quit last week) and we all need to chip in to help cover a thing that could have been an email from the beginning (training users on how to connect to a new RDP server). He also wants me to call this site with the most complicated and busted server and print setup you could possibly conceive and help test printing on why it works on some desktops in this one 20 year old program and not others. I straight up told him no. For one, I'm too busy to do any sort of exploratory troubleshooting for anything. I've got 4 concurrent onboardings, including coordinating and supervising two fiber cutovers, a VOIP migration, and an MSP service transition, not to mention the actual onsite onboarding I'm focused on. Secondly, I specifically told him on three separate occasions that I will not be doing any service desk work that isn't directly related to my current onboarding clients prior to them being handed off to helpdesk for support. I'm not getting pulled back into service desk. Not no way, not no how. Anyways, apparently being told "no" wasn't an option and he got mad, but so what? I've got way too many irons in the fire to do helpdesk's work for them. I refuse to be taken advantage of ever again 
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Jan 24, 2022 18:46
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Big loving hell yes
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Jan 24, 2022 18:48
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It's not really possible to create this situation while also being a decent place to work at, but companies getting into a position where people bounce out after a few years would hopefully make them build actual processes rather than making select members of staff load bearing.
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Jan 24, 2022 19:15
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Thanks Ants posted:It's not really possible to create this situation while also being a decent place to work at, but companies getting into a position where people bounce out after a few years would hopefully make them build actual processes rather than making select members of staff load bearing. I just read this on another site: quote:The way people choose jobs is just insane
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Jan 24, 2022 19:29
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Thanks Ants posted:It's not really possible to create this situation while also being a decent place to work at, but companies getting into a position where people bounce out after a few years would hopefully make them build actual processes rather than making select members of staff load bearing. This is what I'm desperately trying to spearhead at this place. We need documented processes and procedures for just about everything. I make it a personal policy everywhere I work that as soon as possible I get some documentation in place so that any single person could step in at any point and do my job by just following what I've documented. The problem is, we're a really small team: ~10 employees, including the owner. So when our one person that we have dedicated to T2 escalations and backup monitoring quits, we have this weird power vacuum where we're trying to fill the void that person left and it just stretches the rest of us thinner and thinner every time. This team has nearly completely changed three times since I've been here and I'm the holder of tribal knowledge at this point and it's something I'm trying really hard to get out of my head and into our knowledgebase. Every time an employee leaves, we scramble for weeks until we get about a week of stability before someone else quits. We're constantly in "all hands on deck" mode and it is SO EXHAUSTING after a solid year and a half of this. But at the same time, I need to feel like my promotions are actual promotions instead of just lumping more responsibility on me while also requiring me to do what I used to do at the same time. I've been doing this for 15 years now and every move feels like it's two steps forward and one step back. I was the director of IT for a school district before this. I led a team (for a time). I managed purchasing, budgets, schedules, workflows, projects... a lot. Getting busted down to tech (despite the pay) hurt a lot and I'm finally getting out of there. I'm not going back. I'm moving towards management and If they don't get that through their head, they're going to lose me, too. All I've got to do is flip that "Open to" switch on LinkedIn.
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Jan 24, 2022 19:29
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TBH you should flip it.
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Jan 24, 2022 19:36
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larchesdanrew posted:... I'm moving towards management and If they don't get that through their head, they're going to lose me, too. 
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Jan 24, 2022 19:51
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Thanks Ants posted:It's not really possible to create this situation while also being a decent place to work at, but companies getting into a position where people bounce out after a few years would hopefully make them build actual processes rather than making select members of staff load bearing. Building processes is expensive, watching people burn out and quit in a huff is easy. 
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Jan 24, 2022 19:53
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Honestly, don't ever unflip that switch. I'm happy where I'm at, but always keeping an eye on what's out there. I've noticed that people who do what I do are retiring faster. The posts are coming more frequently and with higher numbers attached. The average age of people like me is over 60, and I'm only mid 40s.
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Jan 24, 2022 20:01
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Last two folks I talked to didn't tell me the job was contract until after the phone interview. Yeah, who the gently caress wants contract work in todays world.
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Jan 24, 2022 20:02
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GreenNight posted:Last two folks I talked to didn't tell me the job was contract until after the phone interview. Yeah, who the gently caress wants contract work in todays world. i wouldn't hate it if the job/pay was right and it was at least 6 months guaranteed, as that gives me enough time to cool down from job hunting mode before ramping up again
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Jan 24, 2022 20:05
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PROTIP, if an interview process goes on for more than a month, regardless of external events like holidays, it’s not a job you want and you’re getting your time wasted. Even if you do get hired, now you’re the person they deliberated on for an entire fiscal quarter. Great for the confidence, eh? It’s no longer an employers’ market. Demonstrate your worth and don’t let the bastards make you feel lesser.
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Jan 24, 2022 20:49
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GreenNight posted:Last two folks I talked to didn't tell me the job was contract until after the phone interview. Yeah, who the gently caress wants contract work in todays world. I'm about 5-10 years out from bouncing contract to contract based on the attractiveness of the project and location. That being said, anything less than 6 months is "we're hosed right now and can only afford someone long enough to fix the shitstorm we're currently stuck in"
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Jan 24, 2022 20:58
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Dirt Road Junglist posted:PROTIP, if an interview process goes on for more than a month, regardless of external events like holidays, it’s not a job you want and you’re getting your time wasted. I don't know about that. If a large company can get you in the door in 2-3 weeks I'm impressed
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Jan 24, 2022 21:10
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All Users accidentally got cc'ed on the secret valentine's day party planning email chain and now someone is frantically recalling all the messages from everyone's mailbox while someone else keeps blasting them out
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Jan 24, 2022 21:11
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I don't know about you, but when I think of work I think of "secret Valentine's Day party."
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Jan 24, 2022 21:12
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i mean, the planning was supposed to be secret, not the party itself. and by "party" i mean goodie bags and like some sort of cookies and punch thing after school. they really try
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Jan 24, 2022 21:18
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larchesdanrew posted:For one, I'm too busy to do any sort of exploratory troubleshooting for anything. I've got 4 concurrent onboardings, including coordinating and supervising two fiber cutovers, a VOIP migration, and an MSP service transition, not to mention the actual onsite onboarding I'm focused on. Secondly, I specifically told him on three separate occasions that I will not be doing any service desk work that isn't directly related to my current onboarding clients prior to them being handed off to helpdesk for support. I'm not getting pulled back into service desk. Not no way, not no how. Good on you standing up for yourself! Have you considered starting a small, local business? It seems like you basically have the organizational/training part of all the jobs you've been at down pat; its just that you get overwhelmed and overelied upon instead of cut loose and given reign to bring people up to your level? I'm thinking you might have some good luck reaching out with/networking to the good helpdesk techs(if any) that you've worked with in the past. At this point its almost a value-add for you to be able to follow up "no, I won't work helpdesk " with "But I know three to four people that I've worked with in the past, trained up to my standards, and would love to contract out on a temp basis. Here's whats its going to cost, and since I'm already on OT that shouldn't be an issue" Or, rephrased: you're already a one person rockstar player; and hit the point in your career where the only way to get more work-hours out of a day is to have a secretary freeing up time taken by all the little things.
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Jan 24, 2022 23:55
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Starting a small business has crossed my mind once or twice but I’ve never really had any interest in running my own business. I just want to slide into a cushy position somewhere and fly under the radar forever. Also the switch has been flipped and I immediately got notified of a position opening up at a college for an IT Director position that is exactly what I was doing at my previous job for a 300% pay raise and an actual department (with employees!) to run. Definitely applying. Wish me luck 
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Jan 25, 2022 13:52
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Yeah! Get that cheddar and gtfo.
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Jan 25, 2022 14:22
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Sounds like you'll be the perfect fit for the role. Get in there and document the gently caress out of their processes.
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Jan 25, 2022 14:52
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| # ? May 27, 2024 20:42 |
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larchesdanrew posted:Starting a small business has crossed my mind once or twice but I’ve never really had any interest in running my own business. I just want to slide into a cushy position somewhere and fly under the radar forever. I think I know the position, and if you are interviewing with Joe he's a pretty nice guy.
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Jan 25, 2022 17:34
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