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My resume is still in the first draft, but I've typed up a list of bullet points I want to include under my job. Can you help tear this apart so I can have a resume worth sending out? I'd much rather have my resume shredded to pieces here than the HR department's paper shredder. A little bit about me: My background is in healthcare and I want to break into software testing or customer success. In case my plans to try and break into these fields don't pan out, I am currently studying for the A+ examination so I can use a helpdesk job as a jump off point. This is the only real job I've had worth mentioning, so it's going to be a bit hefty. Fortunately, I was part of a smaller clinic with only 2 other associates when I started out, so I had a chance to try on many different hats. Unfortunately, I'm having a horrible time trying to phrase certain things without sounding overly mechanical, like I copy pasted keywords from a template.
Trickortreat fucked around with this message at 19:10 on Feb 11, 2022 |
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Feb 11, 2022 19:06
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why not separate authorship from delivery
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Feb 11, 2022 19:24
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Trickortreat posted:My resume is still in the first draft, but I've typed up a list of bullet points I want to include under my job. Can you help tear this apart so I can have a resume worth sending out? I'd much rather have my resume shredded to pieces here than the HR department's paper shredder. Overall, it's not bad. We need more context here, so  the resume. Particularly, what does background in healthcare mean? Front desk, MA, LPN, RN, NP, MD?Buzzwords are noise. Use not utilize. Also software test engineering is boring, almost as boring as it's brother, software QA...so be aware of that.
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Feb 11, 2022 19:27
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god utilize pisses me off so much
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Feb 11, 2022 19:30
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I see a good start for a CSM resume, not much meat on the bones for a Software Testing one.
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Feb 11, 2022 19:44
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KYOON GRIFFEY JR posted:god utilize pisses me off so much Would you say you proactively utilize stakeholder resumes to deliver cost effective effluence removal?
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Feb 11, 2022 19:46
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utilize deez nuts
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Feb 11, 2022 20:00
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KYOON GRIFFEY JR posted:utilize deez nuts https://www.youtube.com/watch?v=wBw0gDS1_FU&t=30s
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Feb 11, 2022 20:10
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CarForumPoster posted:Overall, it's not bad.
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Feb 11, 2022 21:05
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My girlfriend has been interviewing for quite a while and not having much luck landing something. When she gets rejected she usually asks for feedback but I don't think she typically gets any. I assume employers don't like giving feedback for the same reason they no longer like doing anything but confirming past employment duration? Anything she can do to try and sus out where she's falling short?
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Feb 14, 2022 23:42
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Teabag Dome Scandal posted:My girlfriend has been interviewing for quite a while and not having much luck landing something. When she gets rejected she usually asks for feedback but I don't think she typically gets any. I assume employers don't like giving feedback for the same reason they no longer like doing anything but confirming past employment duration? Anything she can do to try and sus out where she's falling short? Or get someone who hires for roles like that to do a mock interview
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Feb 14, 2022 23:44
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Teabag Dome Scandal posted:My girlfriend has been interviewing for quite a while and not having much luck landing something. When she gets rejected she usually asks for feedback but I don't think she typically gets any. I assume employers don't like giving feedback for the same reason they no longer like doing anything but confirming past employment duration? Anything she can do to try and sus out where she's falling short? Did she go to a university, can she use their career department for advice / mock interviews?
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Feb 15, 2022 00:17
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Inner Light posted:Did she go to a university, can she use their career department for advice / mock interviews? Have you tried this and had good results? I've seen a ton of bad advice from university career development centers ITT. It needs to be someone who actually hires people, preferably people in that industry, not an individual contributor following a playbook. EDIT: I remembered the post that made me form this opinion: bee posted:Since I'm really not liking my job, and I don't seem to be getting anywhere trying to break into the field I'm actually qualified for, I decided to use the careers counselling service offered by my university. just 10/10 advice there career counselor CarForumPoster fucked around with this message at 01:13 on Feb 15, 2022 |
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Feb 15, 2022 01:09
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Yeah I suppose there must be someone in a university career department somewhere who's a retired longtime hiring manager, but it's long odds against. It's almost always people who have never been interviewed for anything above entry level/academia in their lives, and have never interviewed a candidate in their lives, and thus have no useful advice to give. Posting a redacted resume and a description of the jobs she's been interviewing us would help us identify if there's a mismatch there.
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Feb 15, 2022 01:14
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Really reminds me of careers advice I got in school which amounted to "if you know someone in the field ask them if you can take them for coffee and pick their brain on breaking into the industry". Really made it clear that it was how they got their job, and they had great success in the following decades telling private school kids to go get a job from dad or his friends in the bank. Not so great for anyone who wasn't paying their way to be there though.
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Feb 15, 2022 18:00
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University career center quality can vary for sure, but I wouldn't dismiss them all before you've tried, especially since they're free. Speaking as someone who 1) works at a university career center 2) with a hiring manager background 3) who also has a private career coaching business. Many of my coworkers also have private coaching businesses and/or have industry experience for the programs we specialize in. Many university career services are free for alums, so I recommend at least giving them a shot if you want some help and don't want to pay a private coach. It can work excellently in conjunction with making connections within your industry so you have a professional currently employed in the field you're looking for jobs in to provide those industry-specific details and tips.
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Feb 15, 2022 21:26
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Arquinsiel posted:Really reminds me of careers advice I got in school which amounted to "if you know someone in the field ask them if you can take them for coffee and pick their brain on breaking into the industry". Really made it clear that it was how they got their job, and they had great success in the following decades telling private school kids to go get a job from dad or his friends in the bank. Not so great for anyone who wasn't paying their way to be there though. This isn't bad advice though, lots of people come here and don't realize things like "Your resume needs to say what you can do" or "you are applying for the completely wrong jobs". Talking to someone in an industry that you want to work in can be very valuable, mostly because most new grads/entry-level-job-seekers don't even know what they don't know yet. That's not necessarily how you get a job though. Cold calling into a company is a dumb idea. But getting yourself out of the "You are presenting yourself in a way that won't get you considered" basement is pretty important for a bunch of people.
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Feb 15, 2022 22:26
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It's terrible advice when given regardless of whether or not the person you're talking to has reason to know anyone in those fields. When I was growing up social mobility in Ireland was a new thing we were just trying out for the first time.
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Feb 15, 2022 23:43
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I mean, that's how I got my last job in finance, just asking people for informational interviews and chit chatting for a half hour about what the job is like. I didn't know anyone in the field beforehand, but maybe I just got lucky?
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Feb 16, 2022 00:36
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Could I get some feedback on my resume, please? I will be applying to customer success positions. Would I gain any tangible benefit from listing that A+ Certification in progress? I don't see how the A+ certificate would help me in customer success, so I'm thinking about deleting it. https://pdfhost.io/v/Lk.vsWhLK_Copy_Resume Edit: Caught a little spacing error in the side panel and fixed it. Trickortreat fucked around with this message at 02:19 on Feb 16, 2022 |
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Feb 16, 2022 02:06
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Having an A+ cert is midly useful in CSM because it means you can talk techy talk when you need, but if its in progress I probably wouldn't list it yet. Your skills are the softest of soft though, do you have anything harder you can list there? I guess going from acupuncture there won't be a ton of non-specific things.
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Feb 16, 2022 02:28
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Trickortreat posted:Could I get some feedback on my resume, please? I will be applying to customer success positions. Would I gain any tangible benefit from listing that A+ Certification in progress? I don't see how the A+ certificate would help me in customer success, so I'm thinking about deleting it. One thing you could add is stating the raison d'etre of the customer success role. Reducing churn, increasing net revenue expansion. I’d suggest indicating in your top blurb how your healthcare organization, productivity and people skills will keep customers coming back and keep them adding on to the services supplied by your company. CarForumPoster fucked around with this message at 03:02 on Feb 16, 2022 |
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Feb 16, 2022 02:33
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Trickortreat posted:Could I get some feedback on my resume, please? I will be applying to customer success positions. Would I gain any tangible benefit from listing that A+ Certification in progress? I don't see how the A+ certificate would help me in customer success, so I'm thinking about deleting it. Double posting because I came back to it later to give more advice and the Doctor of Acupuncture degree threw me for a loop. Also I am assuming you're in the USA. This advice might not apply outside of the USA. Why are you switching from being an acupuncturist to a CSM role? IMO, you need a TIGHT story on why you're making this switch. It should be positive in tone, short, not feel like you're hiding anything. That you got a doctorate in acupuncture, entered the field with it, then are exiting that field is sus. That said, I'd prob still interview you for a CSM role. Hiring new sales people is awful. IMO you tailor that experience towards the skills a CSM needs reasonably well, and a lot of the competition are going to be retail-experience-only college kids. If I see that someone has a graduate degree in anything science/math-adjacent from a school not ranked by USNews it's a red flag. An MBA from Strayer or Jacksonville Univsity is a negative, for example. Now this person has a doctorate, is practicing in their field, and they're applying for entry level CSM roles? Red flag. That the doctorate is technical in nature and only taught by schools that I've never heard of is even stranger. It makes me suspicious this is like...a doctorate of auto mechanicness. That may be ignorant and unfair, but I bet I am not the only person who will read your resume, see a doctorate in a field not offered by any state school, and not understand. Did you get an undergrad degree? What school? Drop the master's for your bachelor's if its a school people have heard of. That you worked treating 20 people per day as an acupuncturist should be driven home IMO. Change first line to: "Provided acupuncture and other services for 15-20 clients per day, emphasizing client satisfaction". Your job is not to be as efficient as possible, and if you're seeing 20/day you're clearly already being pretty efficient. A CSM usually needs to prevent churn, increase current client revenue. Keeping clients happy is how you should start. Move "Grew referral network" up to the 2nd bullet. Did you work before 2016? Include one liners for previous jobs. Tighten up the white spacing if needed. For someone with a weird degree, youre gonna need to mitigate other risks as much as possible. That you stayed at one place for 4 years is a very good sign. If you have some other jobs to establish work history that MAY, depending on the details, show that you're reliable and okay to work with enough that people keep you around a while. That's hard to find in sales.
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Feb 16, 2022 03:54
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Lockback posted:Your skills are the softest of soft though, do you have anything harder you can list there? I guess going from acupuncture there won't be a ton of non-specific things. quote:Why are you switching from being an acupuncturist to a CSM role? If I see that someone has a graduate degree in anything science/math-adjacent from a school not ranked by USNews it's a red flag. An MBA from Strayer or Jacksonville Univsity is a negative, for example. Now this person has a doctorate, is practicing in their field, and they're applying for entry level CSM roles? Red flag. That the doctorate is technical in nature and only taught by schools that I've never heard of is even stranger. It makes me suspicious this is like...a doctorate of auto mechanicness. quote:That may be ignorant and unfair quote:That you worked treating 20 people per day as an acupuncturist should be driven home IMO. quote:Did you work before 2016? Include one liners for previous jobs. Tighten up the white spacing if needed. For someone with a weird degree, youre gonna need to mitigate other risks as much as possible. That you stayed at one place for 4 years is a very good sign. If you have some other jobs to establish work history that MAY, depending on the details, show that you're reliable and okay to work with enough that people keep you around a while. That's hard to find in sales.
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Feb 16, 2022 05:30
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Trickortreat posted:I'm afraid that's the best I could come up with after brainstorming for days. I guess there's a reason I'm studying for the A+ certification as a backup plan. I know it's a long shot, which is why I'm here for help. Maybe. Be careful with wording. I’d not include a cover letter unless they ask. You wanna tell your story verbally. That said I could see a one sentence, switching from healthcare to CSM due to pandemic narrative as “making sense”. Follow immediately with why you’re excited about ___. Also, you can drop the masters in acupuncture, adds nothing to a doctorate in same. If you were at the mom and pop >1yr I’d still include it and other jobs as a one liner. You’re trying to burn down risks so you get multiple offers. Sales jobs can vary wildly in quality best to have multiple options. Also check out work at a startup, you’ll sometimes find startups often more accommodating of people with varied career progressions.
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Feb 16, 2022 05:46
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moana posted:I mean, that's how I got my last job in finance, just asking people for informational interviews and chit chatting for a half hour about what the job is like. I didn't know anyone in the field beforehand, but maybe I just got lucky?
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Feb 16, 2022 12:19
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CarForumPoster posted:Maybe. Be careful with wording. I’d not include a cover letter unless they ask. You wanna tell your story verbally. Like I said, I worked for my parent's mom and pop shop, so I was a jack of all trades, but I tried to shave it down to duties that would have some relevancy in CSM. I did work for them for most of my life (as any of you who grew up with mom and pop shop setting know), but I put down the starting date as 2008, because that's when I took more of an active role. https://pdfhost.io/v/C2fO~36TK_Internet_Copy Either way, here is the new and improved revised edition of my resume. Is it any better? VVVVVV Editing to answer so I don't flood this thread: I am indeed a native speaker! I placed it in its own section in the sidebar, should I move it? Would something as easy as changing the header from Language to Language Proficiency do the trick? Trickortreat fucked around with this message at 16:48 on Feb 16, 2022 |
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Feb 16, 2022 16:08
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Are you fluent or native in Korean? If so, add that qualifier too. That might be a big boon in a CSM role.
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Feb 16, 2022 16:28
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Trickortreat posted:Funny enough, I've also been advised to write a cover letter so hiring managers can understand why anyone would want to go from poking people with needles to CSM. [...] Yea the cover letter can go either way. You def need one for when they're requested. A well written cover letter probably won't hurt you, but keep it concise, positive. Someone should see it and go "yea that makes sense now". I've not hired a CSM but I have hired inside sales people, so similar talent pool. This would be in my top 25% of applicants, and would get interviewed. For a healthcare-related CSM role, for example at a healthcare software company or consultancy firm, I'd think you'd be a top candidate. The things that are good: Bilingual (For international products) Steady job history Data shows customer focus Simple to read Education For language, try: English (native) Korean (native) Nitpicky: Move "Communication" to bottom of skills. Skills should be ordered from "provides most useful data" to "least useful data". Everyone says they have communication as a skill, so its just keyword stuffing. It provides no info except for getting through filters. Public speaking and client education show some thoughtfulness about the job requirements, those should be first. HIPAA is a good idea too because you may be applying to be a CSM at an EMR company, for example.
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Feb 16, 2022 17:37
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CarForumPoster posted:Think about what your story is. I've made some changes to how I'm presenting the info to show a more coherent story and remove some of the bullshit smells. I worked with Danny in the resume help thread for a few sessions to make some changes: https://drive.google.com/file/d/1FrAu5S3mJFtCEZZf3J3QoOgctL7ZJhbE/view?usp=sharing The biggest changes are getting rid of the summary section and skills section, instead attaching the technologies used to specific roles. Instead of a summary, I'm trying to let my experience tell the story: I've always been a technical person, I've studied CS at university but I explored being a lawyer instead for 10 years. In my last lawyer job, I started delivering some software applications and technical projects and then decided to go all in on software dev in 2019. I took a boot camp and entered and won several hackathons. Since then I've been working as a developer and a boot camp mentor. JD conversion is on the way.
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Feb 17, 2022 05:47
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I had a recruiter reach out to me about a 3 month contract to hire data sci position. The position is 100% remote but would require me to live in Colorado. She said they didn't quite have a salary range in mind and to let me know my range (I didn't give a number or anything). I asked her for the job description and she sent over a word doc with no salary listed. This isn't "one weird trick" to avoid disclosing the salary is it? I went on their website and the specific job wasn't listed but a similar one was and the salary was posted there so I think I am going to ask for that + a markup
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Feb 18, 2022 19:30
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Just say you're interested in learning more and you'll get back to her on that detail when you've learned more.
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Feb 18, 2022 19:42
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Colorado has to disclose the salary on job postings, she's probably recruiting for that similar job and is playing some kind of game.
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Feb 18, 2022 20:59
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I am a somewhat senior customer success person (who transitioned from academia) and the things I look for in a resume for an entry level position are: evidence of working with people, communication skills, evidence of analytical thinking, evidence of attention to detail, and an understanding that its a client facing service role.
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Feb 19, 2022 03:07
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CarForumPoster posted:Yea the cover letter can go either way. You def need one for when they're requested. A well written cover letter probably won't hurt you, but keep it concise, positive. Someone should see it and go "yea that makes sense now". Thanks for the constructive feedback! I've updated my resume and I am very pleased with how it turned out. I've fired up my job hunting spread sheet and started the process of applying. I really appreciate all of y'alls help! Upgrade posted:I am a somewhat senior customer success person (who transitioned from academia) and the things I look for in a resume for an entry level position are: evidence of working with people, communication skills, evidence of analytical thinking, evidence of attention to detail, and an understanding that its a client facing service role.
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Feb 19, 2022 04:17
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Trickortreat posted:Thanks for the constructive feedback! I've updated my resume and I am very pleased with how it turned out. I've fired up my job hunting spread sheet and started the process of applying. I really appreciate all of y'alls help! This part reads a bit clunky to me: "increase perceived value and reduce churn." I think what you're really saying is "Oversaw a caseload of [x clients], focused on [some words to describe a positive experience/interaction]" Do you have any specific metrics of customer experience/how well you performed you can reference/outcomes?? Upgrade fucked around with this message at 05:17 on Feb 19, 2022 |
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Feb 19, 2022 05:11
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Upgrade posted:This part reads a bit clunky to me: "increase perceived value and reduce churn." I, unfortunately, do not have any access to any clinic data. The best I can come up with is the clinic website, which I made from scratch because the old one was terrible in every way. I played a key role in increasing the patient count (enough to bring on three new associates who I trained- 2 of them burned out in the first couple of months though). I was actually supposed to head up a new branch of the clinic before the pandemic derailed everything, but I feel like that's more of a conversation for my therapist. Definitely not for the hiring manager. Thank you for the feedback!
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Feb 19, 2022 05:51
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I joined a small biotech startup 6-7 months ago. Since then, every 2 months or so someone that really motivated me to join initially has left. Whatever they're going after bigger things and have been there a while so I'm happy for those folks. I was in a pretty low spot this last time someone took off and answered a recruiter and applied to another job where someone had reached out earlier this week. I've got two interviews on Tuesday and I don't really care to go through with them anymore after thinking about it. The positions are lateral moves (based on phone calls with the hiring managers) at best, but might be a 5% raise with some reduced responsibilities. Any tactful way to decline at this point? Just say I'm not interested? Definitely over thinking it. Mr Newsman fucked around with this message at 13:04 on Feb 19, 2022 |
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Feb 19, 2022 13:01
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Can I recommend you do it anyway just to see and for practice?
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Feb 19, 2022 14:11
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If you go through with the interview, you’ll 100% get practice and either be surprised and want to continue with the process or determine it’s not for you. If you don’t go through the process, nothing happens. That said, I have backed out of interviews that I just wasn’t feeling (looking at you, Meta…)
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