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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
One time after a several minute spiel and the guy asked for my info to set up a demo, I waited an uncomfortable 5 seconds or so and just said

Ohhhhhhhhhhhh you're trying to sell me something. Haha. No.

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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I'm very good at playing stupid.

It comes naturally to me.

Sywert of Thieves
Nov 7, 2005

The pirate code is really more of a guideline, than actual rules.

Renegret posted:

On the rare occasion a cold call slips through I like to play a game where I'm as unhelpful as possible but also won't hang up the phone until they do so first.

Revel in the awkward silences!

I got a spam call on my mobile phone yesterday where a robot voice started going 'HELLO I AM A REPRESENTATIVE FROM THE MINISTRY OF JUSTICE AND...' and I got all excited for a split second - I never got one of these before and was curious as to the rest of their spiel.

Sadly I was outside school waiting to pick up my kids so I had no time to play 419eater, and had to hang up. :(

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
A while back I got one of those "You filled out an online survey about investing" scam calls but the dude was pretty chill and actually held his temper really well when I went all GDPR on him like I normally do so I was complimenting him on his technique and kept him on the phone for so long that his boss cut him off.

PremiumSupport
Aug 17, 2015
I've got a Dell Direct rep that just won't give up.

We haven't bought anything from Dell Direct for well over 10 years, but got assigned a new account rep 3 years ago. Every couple months without fail, she emails me an invoice for things "we might need, just approve it and we'll get them sent over," and calls and leaves me a voicemail to set up a meeting to discuss the needs of our organization. I had not yet responded to any of these sales attempts until the other week when I made the mistake of picking up the phone without looking to see who was calling.

It was like a bad breakup with a clingy girlfriend.

I told her we were not interested, and should have hung up the phone right then, but she demanded to know why we weren't interested. I told her we had a VAR and would not be using Dell Direct for the foreseeable future. Once I finally got off the call she sent no fewer than 3 emails, including a video of her trying to guilt me into buying Dell Direct, and another preprepared invoice of things I could buy!

I do not for a minute think I have heard the last of her. I'm honestly surprised she hasn't shown up in person yet.

Thanks Ants
May 21, 2004

#essereFerrari


Ask your email admins to drop the messages they send

RFC2324
Jun 7, 2012

http 418

I feel like the call attempts cross the line into territory that should count as harassment in a legal sense

I mean, doesn't the law say they have to stop calling if you tell them to? I know you can sue for harassment over real debts, this seems way worse than that(as bad as that is, don't get me wrong)

Potato Salad
Oct 23, 2014

nobody cares


RFC2324 posted:

I feel like the call attempts cross the line into territory that should count as harassment in a legal sense

I mean, doesn't the law say they have to stop calling if you tell them to? I know you can sue for harassment over real debts, this seems way worse than that(as bad as that is, don't get me wrong)

it's illegal, and it's why feds go after them

it's just hard to prevent abuse of our phone system without MANDATORY shaken/stirred implementation

RFC2324
Jun 7, 2012

http 418

Potato Salad posted:

it's illegal, and it's why feds go after them

it's just hard to prevent abuse of our phone system without MANDATORY shaken/stirred implementation

Yeah, but if someone is calling constantly, and identifying themselves (because if they don't they are, you know, not gonna sell anything) you should have a fair amount of evidence.

This is as opposed to scam callers who spoof numbers and poo poo, which is a separate but related issue

Potato Salad
Oct 23, 2014

nobody cares


ahhh I see

RFC2324
Jun 7, 2012

http 418


Sorry, just wondering why this never happens when the people who are being harassed are exactly the people equipped to gather what evidence there is, including tons of (traceable) emails saying "hey you ignored my call!"

Dunno-Lars
Apr 7, 2011
:norway:

:iiam:



My guess would be fear of retaliation. If your company takes legal action against Dell, good luck getting any support afterwards. That might be illegal, but do you really think they care when they are already harassing people?

TheParadigm
Dec 10, 2009

Dunno-Lars posted:

My guess would be fear of retaliation. If your company takes legal action against Dell, good luck getting any support afterwards. That might be illegal, but do you really think they care when they are already harassing people?

I'd think the opposite would be true: Thats the sort of case dell would want to settle out of court instead of having how lovely they treat clients become public.

IE you weren't buying anyway; but it hurts their bottom line.

Nighthand
Nov 4, 2009

what horror the gas

I once shut down a door to door rep from Spectrum trying to get me to switch back to their lovely service by just telling them I don't use the Internet. The utter look of confusion before they wandered off was gold.

Hotel Kpro
Feb 24, 2011

owls don't go to school
Dinosaur Gum
Got a phone call from an old coworker, once again my old career field is trying to claw me back. It's tempting cause it would get me out of hell desk and double my salary but I feel like IT is the way to go and calibrating poo poo for the rest of my life isn't what I really want to do. Also working from home is something I wouldn't get to do.

Oyster
Nov 11, 2005

I GOT FLAT FEET JUST LIKE MY HERO MEGAMAN
Total Clam
I have been given the all clear from my speech therapist. I do still have one followup with my concussion specialist this coming Friday, but with my occupational, vision, and speech therapists all signing off on my recovery I am confident there will not be any concerns. Signed the offer that's been waiting and putting in my notice tomorrow.

:yotj:

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

I'm caught up after years of being behind (like 3)! Congrats larchesdanrew on the great life changes, hopefully the new "Yeah for real I'm doing great give me more and hire someone new for helldesk because I am not touching it ever again" sticks. And good luck Oyster! Hopefully the new setup is going to be great. They waited for you so I am betting it is!

I have a lot to rant about, and wanted to reply to a few themes that were popping up but those were months and months ago so I'll get to it, but wanted to share this LinkedIn recruitment message I received that stood out with the subject.

IT/Facilities Specialist Needed posted:

<Some Mortgage Company> has been in business 29 years, of which we have been profitable every single month and have never had a layoff.

We are currently looking to fill an entry level role in our IT/Facilities department. If you are interested please forward me your resume, or if you know of anyone please feel free to forward this email.
I have included a few bullets below for review.

Employee will assist the IT/Facility supervisor with the following items:

Setup of computers, printer/scanners, and phones.
Basic IT end-user support for computers, printer/scanners, and phones.
Office setup of chairs, desks, or other office related furniture. This may include transporting equipment and other items to offices and events as needed.
Basic Facility tasks to ensure offices are properly maintained internally and externally when needed.
Other miscellaneous IT and Facility tasks as assigned by employee’s supervisor.
Some travel to local offices within in the Atlanta Market.
Qualifications:

High School Diploma Required.
Valid Driver’s License.
Ability to communicate clearly and effectively, both verbally and in writing.
Professional and effective interpersonal skills.
Technical knowledge in hardware and software.
Level I help desk analyst.
Experience Preferred:

Familiar with Remote Desktop Support.
Knowledgeable with Office 365 and supported products like Outlook, Teams, OneDrive, Word, Excel, Power Point, etc.
Experience with both Windows and Mac operating systems.
Experience with domain controllers like Active Directory
Cloud based software and programs

This is a full-time position with some work required after hours and on weekends.

Benefits include medical, dental, vision and 401K match.

Kim Thompson
AVP of Recruitment at $company, Inc.

Literal Computer Janitor instead of "Other duties as assigned" which they still managed to include. I'm tempted to let them know that this is like requiring a mortgage broker to also do the gardening for the location, two specialized (both important) roles that they should fill with people for each not both.

i am a moron
Nov 12, 2020

"I think if there’s one thing we can all agree on it’s that Penn State and Michigan both suck and are garbage and it’s hilarious Michigan fans are freaking out thinking this is their natty window when they can’t even beat a B12 team in the playoffs lmao"

minusX posted:

I'm caught up after years of being behind (like 3)! Congrats larchesdanrew on the great life changes, hopefully the new "Yeah for real I'm doing great give me more and hire someone new for helldesk because I am not touching it ever again" sticks. And good luck Oyster! Hopefully the new setup is going to be great. They waited for you so I am betting it is!

I have a lot to rant about, and wanted to reply to a few themes that were popping up but those were months and months ago so I'll get to it, but wanted to share this LinkedIn recruitment message I received that stood out with the subject.

Literal Computer Janitor instead of "Other duties as assigned" which they still managed to include. I'm tempted to let them know that this is like requiring a mortgage broker to also do the gardening for the location, two specialized (both important) roles that they should fill with people for each not both.

Did they include a salary range anywhere? I’d love to do actual janitoring just to spice my day up

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

i am a moron posted:

Did they include a salary range anywhere? I’d love to do actual janitoring just to spice my day up
None, tried glassdoor but seems to be having site issues currently. But if you were serious DM me your e-mail and I can forward. Would involve moving to Georgia if you aren't already here.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Me: Hey boss, $team is asking me to do something. I can do it pretty easy but I don't want to open the floodgates of us doing this every single day, it sounds like there's a break in process that needs to be addressed.

Boss: Yeah, you're right. Good call. Also can you help $director unlock his TACACS account?

$director's entire team proceeds to reach out to me directly to unlock their accounts instead of following the correct process.


(Password expiration emails are broken so everyone's getting locked out)

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.
I am currently getting spammed by emails from McAfEe AnTiViRuS <bob@abcgardening.com> and MCAFEE ANTIVIRUS <sfkrsv+dge123@62afyjgegbdrgvdd.info> helpfully letting me know that my antivirus contract is about to expire and I need to hurry! Hurry! Hurry! to resubscribe.

I’ve never clicked on a link to find out where I’m being sent, but I wonder if Mcafee is aware that this is how their advertising dollar is being spent.

Sirotan
Oct 17, 2006

Sirotan is a seal.


A couple of these (from Norton or McAfee, containing an invoice and telling me I need to call them to cancel the order I've already placed) are making it through Google's spam filters to me every week and it just confused me to no end why someone would pick these two products to try to scam people. I can't imagine anyone in IT would be fooled by this, is the general public even aware of these companies at all?

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
Those are the AV products most likely to come pre-installed on your store bought laptop, so it makes sense to try target randos. Corporate addresses are far less likely to fall for it.

Maneki Neko
Oct 27, 2000

Sirotan posted:

A couple of these (from Norton or McAfee, containing an invoice and telling me I need to call them to cancel the order I've already placed) are making it through Google's spam filters to me every week and it just confused me to no end why someone would pick these two products to try to scam people. I can't imagine anyone in IT would be fooled by this, is the general public even aware of these companies at all?

The ones I saw most recently appeared to be abusing legitimate services (quickbooks online, etc) to send scam invoices which is an interesting technique.

Thanks Ants
May 21, 2004

#essereFerrari


Sirotan posted:

A couple of these (from Norton or McAfee, containing an invoice and telling me I need to call them to cancel the order I've already placed) are making it through Google's spam filters to me every week and it just confused me to no end why someone would pick these two products to try to scam people. I can't imagine anyone in IT would be fooled by this, is the general public even aware of these companies at all?

Glad it's not just my account getting these

Oyster
Nov 11, 2005

I GOT FLAT FEET JUST LIKE MY HERO MEGAMAN
Total Clam

Thanks Ants posted:

Glad it's not just my account getting these

Nah, I have been too. McAfee most prominently, a few Norton, and a QB one as well.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
I'm getting all mine to my personal email.

Speaking of spam filters, you know what makes you look like a dick? Complaining to a client that your questions aren't being answered so you can't do the work they want only to find out that your spam filter has decided that all emails from their staff with obviously not English-derived names are suspicious and is silently binning them for all recipients.

It me, I'm the dick :negative:

RFC2324
Jun 7, 2012

http 418

I wasn't aware you could set a spam filter to 'racist' but I suppose I'm not surprised

Thanks Ants
May 21, 2004

#essereFerrari


I like getting complaints about important messages not getting through and it turns out they are all failing due to the DMARC policy that the sender has set.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
Sadly I don't have visibility into the rules that decided to do this, but I have been assured that it's been resolved by our MSP. I wish I could work out what caused the problem exactly though. It was oddly specific.

AlexDeGruven
Jun 29, 2007

Watch me pull my dongle out of this tiny box


Sirotan posted:

A couple of these (from Norton or McAfee, containing an invoice and telling me I need to call them to cancel the order I've already placed) are making it through Google's spam filters to me every week and it just confused me to no end why someone would pick these two products to try to scam people. I can't imagine anyone in IT would be fooled by this, is the general public even aware of these companies at all?

Mine are hitting the spam box, but it's absolutely LOADED with them.

I have to keep scanning it because for some reason, a legit sender seems to have gotten itself permanently flagged and no amount of clicking "Not Spam" has gotten it to hit my inbox.

Meanwhile, some vet clinic on the other side of the country keeps sending me reminders for a dog I don't own.

Bargearse
Nov 27, 2006

🛑 Don't get your pen🖊️, son, you won't be 👌 needing that 😌. My 🥡 order's 💁 simple😉, a shitload 💩 of dim sims 🌯🀄. And I want a bucket 🪣 of soya sauce☕😋.

RFC2324 posted:

I wasn't aware you could set a spam filter to 'racist' but I suppose I'm not surprised

You could probably do that with Mimecast if you got creative with the custom threat dictionaries.

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

Maneki Neko posted:

The ones I saw most recently appeared to be abusing legitimate services (quickbooks online, etc) to send scam invoices which is an interesting technique.
I've seen a few that send the invoice file encrypted via office online which makes you login with a legit login that works (doesn't prompt if logged in already is how I saw the next part), which goes to a hosted html file that looks like another login which is how they were phishing. But sometimes it's also just a fake invoice because you can get the money and run I guess?

I've had a lot of notifications that I've been added to collaborate on a Google Docs file which is fully spam, and generally by the time I get to it to remove/report the file it's already been done, but I'll have 1-3 notices on my phone from drive saying stuff about hot women and sigh another thing to be spammed by. Abusing existing good tech is the worst, please stick to spamming via email.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
The fake invoice scam is pretty common because it doesn't require any technical skill at all, the victims tend to be too embarassed to report it until you've gotten the money clear, and a lot of larger companies will look at it, compare the value to the perceived cost of the rep hit, and go "welp, there's no breach here so we're just going to pretend this didn't happen" and that's that.

D34THROW
Jan 29, 2012

RETAIL RETAIL LISTEN TO ME BITCH ABOUT RETAIL
:rant:
Oh, the fake invoice scam :allears: I had a customer at work use it to scan their customer once.

Someone came in to buy a pair of window balances. Those aren't normally stock items, so I gave him a quote for a pair of them, which came to $33.92 before tax, took the order, and sent him on his merry way. At the time, we used QuickBooks, so our sales receipts were fairly QB-boilerplate.

My "customer" copied this template with, I'm guessing, Word, jacked the prices of the balances up, and slapped a big red "PAID" stamp on the front in the same orientation as the big black "PENDING" on his own copy of the pending receipt. Basically duplicated it and made it look like he shelled out $70 for a couple balances.

He then proceeded to take "payment" from his own customer and then dropped off the map. A few months later, his "customer" came in demanding to know just where in the gently caress his balances were. I was flustered at first and then realized two things that my "customer" did not:

1) Our paid receipts have no stamp. The "PENDING" goes away and is replaced by blank space.
2) Our counter printer (all of our printers except for one on the other end of the building, actually) is grayscale only. So this big red stamp wouldn't have come out of one of our printers.

Poor bastard got taken for $70 and then still had to shell out the $36.12 for his product, which I then showed him how to install. At least they were drop-dead simple to change out. Still had me feeling pretty :smith: for a while though.

Arquinsiel
Jun 1, 2006

"There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady
It's always weird when the scams are for such low amounts and you're trashing your business to do it.

Collateral Damage
Jun 13, 2009

Upcharging someone 100% for materials is a scam in itself, but the person could probably have kept doing it and made a lot more money than the $70 they got away with here.

Hughmoris
Apr 21, 2007
Let's go to the abyss!
I've been waffling between committing time and energy into better learning Azure,or AWS, in hopes of pivoting my career. Today at the store, I heard a woman angrily shouting "Linux" as her kid tore up the toy section. I am unsure if that is a sign for, or against, AWS.

The Fool
Oct 16, 2003


As of 2019 more than 50% of vm cores on azure were running linux.

Take that for what you will

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Sickening
Jul 16, 2007

Black summer was the best summer.
Your goal is to never touch vm’s.

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