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Wibla posted:Industrial automation is the worst. Nah, it's the best, because: Nuclearmonkee posted:The more I work in it the more I’m amazed that things aren’t literally on fire all the time this you have million dollar machines doing ridiculous things and only thing stopping a total disaster that would cause incredible property damage and potentially loss of life is the equivalent of a clown spinning plates.
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Sep 20, 2022 15:29
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Sep 20, 2022 15:30
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Was denied an entry level helpdesk/tech position in favor of someone with a ton of experience. Who the hell is going around with a ton of experience taking a $20 an hour role?
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Sep 20, 2022 15:57
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Someone who either will get bored and leave after six weeks, or someone who's a "lifer": Their either lack skill, ambition, or are just happy with the tech/social nexus of helpdesk.
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Sep 20, 2022 16:00
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I have an uncle who works on programming these huge million dollar window manufacturing machines. We were talking one day and he showed me "under the hood" so to speak of how their software is installed on a machine and the requirements for it on the factory floor. It required local admin rights, had hard coded creds in a conf file, just all the greatest security hits. He basically said his company pays a lot for the robot folks and pays a lot for him and the programming team. Beyond that they dont give a poo poo and toss it to the customer to try and lock down, and most dont even try to do that.
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Sep 20, 2022 16:01
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Wizard of the Deep posted:Someone who either will get bored and leave after six weeks, or someone who's a "lifer": Their either lack skill, ambition, or are just happy with the tech/social nexus of helpdesk. There are also people who burned out and need a chance to step back and recover.
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Sep 20, 2022 16:43
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Shout out to my team for moving hardware I wasn't done working on and not telling me. Spent the last 45 minutes looking for em. I basically have to wait for the team meeting at 2 to do anything
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Sep 20, 2022 17:28
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Don't say that, they'll move the team meeting to 9
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Sep 20, 2022 17:31
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So we are reviewing our tools for possible new purchases. What remote administration tools do you guys like to use?
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Sep 20, 2022 17:36
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RSAT? iLO?
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Sep 20, 2022 17:37
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GnarlyCharlie4u posted:RSAT? Actually client based remote support like dameware and beyond trust
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Sep 20, 2022 17:38
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Cao Ni Ma posted:Actually client based remote support like dameware and beyond trust Not Rescue by LogMeIn. Its crap, at least from the actual technician's end.
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Sep 20, 2022 17:42
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Cao Ni Ma posted:So we are reviewing our tools for possible new purchases. What remote administration tools do you guys like to use? Bomgar is pretty good for end user support issues.
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Sep 20, 2022 17:44
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We use splashtop and it's fine enough.
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Sep 20, 2022 17:45
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Zil posted:Not Rescue by LogMeIn. Its crap, at least from the actual technician's end. Can confirm, machines go offline in a matter of days for unattended installs
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Sep 20, 2022 17:46
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If this is for internal stuff then a suite of tools that can work with vPro would be a good bet, so you can provide remote support to people down to the BIOS level.
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Sep 20, 2022 18:02
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Bomgar / beyondtrust
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Sep 20, 2022 18:19
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Inner Light posted:Are you saying 70k is too high or low? Depending on the role description that sounds about typical for average CoL. I'm making 68k in a public job in the Southeast. It's decent scratch for what is essentially desktop support/consulting.
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Sep 20, 2022 18:25
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Thanks guys, I knew about bomgar/beyondtrust already but splashtop is new to me. Gonna take a look at it to see if they meet the base requirements before we start focus testing them
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Sep 20, 2022 18:58
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I think powershell lets you remote in as well. We gave it a shot but couldn’t pass credentials through so it was back to dameware and RDP
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Sep 20, 2022 19:14
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Hotel Kpro posted:I think powershell lets you remote in as well. We gave it a shot but couldn’t pass credentials through so it was back to dameware and RDP Yeah, I used to use powershell on some rare cases to start remote attended sessions but for some hosed up reasons we cant start any powershell sessions in our admin computers in my current job.
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Sep 20, 2022 19:23
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Cao Ni Ma posted:Thanks guys, I knew about bomgar/beyondtrust already but splashtop is new to me. Gonna take a look at it to see if they meet the base requirements before we start focus testing them Splashtop sucks. Its OK for small business, but if you need anything beyond the basics it will fail. If you have the budget get Bomgar.
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Sep 20, 2022 19:59
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Hotel Kpro posted:I think powershell lets you remote in as well. We gave it a shot but couldn’t pass credentials through so it was back to dameware and RDP There's some WSMan configuration that has to be set up to allow credentials to pass through remote sessions. That can all be set through GPOs. Here's some initial review. Cao Ni Ma posted:Yeah, I used to use powershell on some rare cases to start remote attended sessions but for some hosed up reasons we cant start any powershell sessions in our admin computers in my current job. PSRemoting requires ports 5985 (normal/unencrypted) & 5986 (https/encrypted) open for communication. I'd blame firewalls first (because I'm a Windows admin and I'll always blame firewalls, even before DNS (because DNS may be my responsibility)).
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Sep 20, 2022 20:05
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MS also have their own https://techcommunity.microsoft.com/t5/microsoft-endpoint-manager-blog/remote-help-a-new-remote-assistance-tool-from-microsoft/ba-p/2822622
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Sep 20, 2022 20:09
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Can it still not do remote UAC? Because that was the dealbreaker for me the last time I looked at it.
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Sep 20, 2022 20:12
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You can elevate but when the support session ends the machine will be logged out to ensure no elevated processes are left running that could then be exploited. It's going to be something you have to run UAT for to see if that's acceptable or not.
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Sep 20, 2022 20:20
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We use Proxy Pro and it works pretty well. It has a client that runs on the workstation that maintains a registration with the gateway server, so you can get a quick and dirty way to look up what machine a person is logged into and what ip they have. Also allows escalation session recording, remote management, and file transfer.
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Sep 20, 2022 20:35
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Thanks Ants posted:MS also have their own It costs a cubic shitload unless you are edu, i would suggest against on price base only.
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Sep 20, 2022 20:57
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Cao Ni Ma posted:Thanks guys, I knew about bomgar/beyondtrust already but splashtop is new to me. Gonna take a look at it to see if they meet the base requirements before we start focus testing them ConnectWise.
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Sep 20, 2022 21:09
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Today's development in the world's least communicative software development company is that we're apparently spooling up to provide system metrics to support a collaboration project our biggest client is taking on. People with big titles are making promises for things that don't currently exist, and now I'm sitting in a room with the senior developer and lead system architect and we all have confused looks on our faces because we know little and less about what has been promised aside from the fact that we don't currently comply with the primary data reporting standard the big important people are promising to use. It now falls on me, the technical writer and bootleg project manager, to wrangle this shitshow into something that gets done right the first time because I'm personally loving tired of looking at the thousand yard stares of our developers when they're told they need to modify the scope for the nth time.  I wonder if I wedge myself into enough of these situations if I can pad out my resume enough to get a fancy directorship title somewhere else by the time I'm 40?
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Sep 20, 2022 22:42
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Is there not a product manager in this shitshow?
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Sep 20, 2022 23:16
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Dameware I liked a lot, the ability to force a session without user permissions was always great. Needs RPC to self-start it's agent, which may be a security issue. Preinstalled agent is fine. We never used the cloud functionality, so it was on-prem only. Bomgar is really good, can move a session between agents, push/pull files easily, elevate in the 'background' if you want. No ability to force a session unless you preinstall the agent, which costs a lot extra in licensing. ScreeMeet I do not like at all. Our test of it was integrated into SNOW, and boy did it suck in every way possible because of that. Maybe standalone it's different, but if it gets integrated into your ticketing system, god help you.
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Sep 20, 2022 23:28
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We have dameware right now, its perfectly serviceable and all things considered its probably what the director is going to stick with just because licensing is significantly cheaper. But bomgar really does look nice. Its funny because in the DoD the federal employees use dameware but the contractors use bomgar.
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Sep 20, 2022 23:38
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MustardFacial posted:ConnectWise. We use this for remote support sessions, and while it does work fairly well most of the time, we've been having this super annoying issue lately where users are getting prompted for admin credentials when trying to launch the .exe to connect. And their support team basically just linked me to a FAQ page and told me to gently caress off, lol
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Sep 21, 2022 00:17
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Wibla posted:The size of the shitshow is directly proportional to how involved IT is, at least in my experience. IT people generally have no loving clue about how to manage OT networks properly. This is generally true. Campus networks are usually pretty simple and flat-ish. You have a voice vlan, some computer things on each floor/building, maybe a printer vlan with some NAC. The further you get from the datacenters and their networks the more forgiving the SLA becomes. No one gives a gently caress if you disconnect Joe Bob's phone for a minute to move a cable in an IDF, or when a VM stuns for two seconds due to snapshot shenanigans. Lots of the big infrastructure stuff gets shipped to the cloud for Amazon to worry about instead of you having to build some bespoke stack of crap in a rack somewhere. Corporate applications can be rigidly controlled, and you can enforce some semblance of secure practices on your userbase relatively easily if you bother to try. Outside of larger systems with significant regulatory requirements (oil and gas, nuclear power etc), If you try to run your average OT network like that, you will get run out or develop impressive amounts of shadow IT as engineering and plant operations get together to go around you. It's more like building a hospital or working on a financial network. Same kinds of SLAs, some of the same demanding network stuff, and similar stakes where doing your job badly and letting it fall down can cause risk of bodily injury or death and enormous financial damage.
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Sep 21, 2022 00:47
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Oh gently caress I think forcing Modern Auth for connecting to o365 is gonna be a heavier lift than I was expecting.
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Sep 21, 2022 01:24
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are you running office 2003 or something
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Sep 21, 2022 01:30
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GnarlyCharlie4u posted:Oh gently caress I think forcing Modern Auth for connecting to o365 is gonna be a heavier lift than I was expecting. Lmao, I don't even know how this is possible.
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Sep 21, 2022 01:32
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His erp system only supports simple.
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Sep 21, 2022 01:47
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GnarlyCharlie4u posted:Oh gently caress I think forcing Modern Auth for connecting to o365 is gonna be a heavier lift than I was expecting. Yeah and it's really terrible of Microsoft to give such short notice for turning off basic auth! I mean .... what's that they first announced it three years ago? ah. well, nevertheless
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Sep 21, 2022 03:09
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