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Anyone got any juicy Australian ISP gossip? There must have been some drama over the years.
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May 12, 2023 13:41
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| # ? May 31, 2024 18:48 |
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Currently in a battle with the ISP and the Ombudsman Our internet has been atrocious the last couple months and the company refuses to send out a technician or follow up my complaints
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May 12, 2023 13:44
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My NBN was out since last night. When I got home today I worked out it was a dead 12v power brick on my router Thanks for coming to my TED talk
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May 12, 2023 13:55
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Jestery posted:Currently in a battle with the ISP and the Ombudsman You've gotta move to one of the half dozen Brisbane suburbs where the internet doesn't suck arse.
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May 12, 2023 14:03
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Airstream Driver posted:You've gotta move to one of the half dozen Brisbane suburbs where the internet doesn't suck arse. Liberal cunts however will gently caress up any plan not of their own design, to feather their own businesses/nests, just because ’No’.
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May 12, 2023 14:13
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BastardAus posted:Completely amazed that the only option (southern Tassie, fixed wireless) is full speed 25/5 just cuz I’m lucky I live in direct sight of a Telstra tower. Don’t remember ‘luck’ being a thing when it was announced by Labor. starlink bra
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May 12, 2023 14:34
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CAMP FARTING ROCKS posted:I regret to announce that Bluey is cancelled. Haven't tested with iview, but for most services you can get around that by turning off hardware video acceleration for your browser.
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May 12, 2023 15:09
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Jestery posted:Currently in a battle with the ISP and the Ombudsman tl;dr - the TIO sided with my ISP, ignoring all my evidence, and told me to gently caress off. Takes me almost 2 years to get them to do what I want that fixes my dropout problems. Let me tell you a story from early 2021... I used to have Telstra cable internet.100Mbit down, 2Mbit up. Rock solid - dropped out maybe 5 times a year. Then in January I was finally forced to go with the NBN as they switched off the cable. Now I'm paying more but getting 100Mbit down and 20Mbit up. Down speed is a little slower but not that bad so ok. Then I get the dropouts. Averages about 3-4 times a day. After 2 months and lodging 5 support tickets and even sending them photos of the NBN box with the LEDs out (as requested!) I ask them for a written response about things so I can take it up with NBNCo and the TIO. Formal complaint with the TIO lodged March 2021. Dropouts now average 4-5, with some days getting up to a dozen or more. Late April, an NBN tech comes out and replaces some connectors. Now I'm getting only 1 or 2 dropouts a day so that's great. After a while I ask my ISP to get a tech back out to replace the rest of the connectors to see if that fixes things, but they refuse. A couple of months later my ISP sends out a replacement modem (not the NBN box) - this has no effect. Issues are ongoing. I send very detailed disconnection logs to the TIO and tell them I'd just like the rest of the connectors replaced. They take my data and ignore anything that supports my position and highlight anything that reflects positively on my ISP. The woman I speak to at the TIO says that my connection dropping out a bunch every day is fine. I ask her how often hers drops out and she says it never does. The TIO eventually sides with my ISP in that nothing is wrong, ignoring the fact that I regularly see >5 drops a day and NBNCo themselves list that as the threshold for there being an issue. They don't see the disconnections on their system so they don't believe they are real. My ISP tells the TIO that if I don't like it I can go to a different ISP. As my issue seems to be with the NBN network between my house and the node, I don't see how changing ISP can help me. Early 2022 I manage to convince them to send techs out again. They check the signal and see it is rated at 51.2dB, where the lowest it should be is 52dB. Replace corroded copper in the pit outside. Still have issues and the ISP sends me a replacement NBN box. This doesn't help. ISP asks me to send them video of the NBN box lights flashing, as presumably I'm making this poo poo up. Still getting 3+ disconnects per day, regularly going up to 7-10. Got lucky during a support phone call as it disconnected while talking to them and they could see it on their system (so they can see it live, but don't see it in logs anywhere? Bullshit). March 2022 I get another tech out who replaces a wall plate and claims the problem was all the other bad connectors he replaced. What a surprise - the solution was to replace the things I asked them to 18 months ago. Since then I still get dropouts, especially when it rains a ton, but now it is once every 3-4 weeks. gently caress the NBN still using lovely old copper. I also switched to a different ISP because Tangerine treated me like dirt. So I'm happy(ish) now but it was a long journey.
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May 12, 2023 15:34
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When we first moved here, the ADSL connection was fine speed-wise but it dropped out a shitload. Especially when it rained. Mr bee needs decent connectivity for his business so we paid to get FTTP installed. Tech comes out and immediately identifies the cause of the dropouts: the copper cable in the street is buried in the ground, there's no conduit around it. I used to work at Telstra in their network design & works planning branch so sadly I can't say I was surprised.
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May 12, 2023 22:06
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I used to be with internode, but absolutely felt it when they got bought out. The final straw was when i moved house and needed to connect. Waited 2 weeks for them to send someone out, who then did arrive and said they had to build the wire out to the road (which is bullshit), After a week of waiting for the 'tesltra' tech to show up to do that i rang matecommunicate. They had someone out the next day and i had internet 2 days after that. Called internode and got hosed around by the indian call centre. (who laughed when i said ill be getting a refund) But got a full 2 months refund when put my complaint into the Telecommunications Ombudsman. Now i live in a house that doesnt exist (developer never did the proper paper work) so not only do i not get NBN, most delivery drivers have no idea where i am. So i just use optus 4g, which is no contract and ive had 0 problems with (and from what i hear, due to the copper out in the road being older than i am, and the nearest node being 3 suburbs away like wtf, put one in closer, or fix the one that on the corner that some nub ran down with their care 20 years back) the NBN around where i am is garbage on a good night.
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May 12, 2023 22:43
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My last house was a poo poo fight to get the nbn connected. The copper in the street was so shot that every time a tech would come out they’d steal whichever working pair they could find to get someone else online. It was kinda obvious when the bloke would be loving with the pillar out the front then your connection would go down. Current house is far better but will go down if there is the merest hint of thunder. We are apparently getting upgraded to fttp next year so it’s a case of sit and wait.
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May 12, 2023 23:32
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I've been lucky with solid NBN at the last 3 houses. They are connecting fttp in my neighbourhood at the moment if you upgrade your plan but it's fast enough for everything I do at the moment so I'm probably not going to bother. I'm with Aussie bb, don't know if they're good or not cos I've never had to call them with a problem.
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May 12, 2023 23:44
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I'm just waiting for 5G internet to become available here. It was supposed to become available months ago. My NBN has always sucked.
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May 13, 2023 00:17
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Gromit posted:tl;dr - the TIO sided with my ISP, ignoring all my evidence, and told me to gently caress off. Takes me almost 2 years to get them to do what I want that fixes my dropout problems. Yeah this happened to a large percentage of nbn HFC users due to the fact that they had to co-exist with Telstra and Foxtel etc. Their carriers ended up being outside the ranges supported by all the connectors along the cable and so would simply lose too much signal by the time it got to your modem, hence all the connector replacement fuckery. They knew this and paused the HFC rollout several times because they were so backlogged with problems they didn't have the resources to keep up with the rollout schedule. Nbn HFC was a completely waste of our money, with Telstra and Optus being paid billions for a network that they hadn't maintained in years and needing billions more in investment. Optus was so bad they never even tried to use it, just paid them for it and scrapped it. They same money could have built fibre to the same areas and then some and now that's what they're doing anyway. If there was an award for government spending waste, nbn would be a gold medalist. It's also full of ex Telstra monopoly days exec losers who don't know how to swim in an open market. Aware fucked around with this message at 00:24 on May 13, 2023 |
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May 13, 2023 00:22
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paging extensive discussions of internet service to page 1337
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May 13, 2023 00:56
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norp posted:My NBN was out since last night. I've had two Telstra modems just up and die in the last few months. The new ones are cursed.
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May 13, 2023 01:00
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I should really get mum to consider moving to Aussie, gently caress telstra
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May 13, 2023 01:05
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Aussie is good, they've managed to become the new premium choice.
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May 13, 2023 01:07
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gently caress NBN. I had heaps of issues with NBN, I finally ended up paying for the upgrade to FTTP, which they hosed up multiple times. $12k and almost a year after requesting the upgrade everything is stable finally. The libs really hosed us on this one.
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May 13, 2023 01:14
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I've been with iiNet for years and been lucky enough not to have too many problems.
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May 13, 2023 01:17
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Huh, we seem to be on a 70/20 plan and actually mostly hitting that. I guess Aussie would only be a $10/m saving on that? weird
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May 13, 2023 01:21
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Humphreys posted:For once a completely not terrible band from Australia is at least in teh semis at Eurovision. They're Aldi-brand Journey. Or at least that is what I choose to believe they chose their name for.
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May 13, 2023 01:23
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Posting on the nvj page
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May 13, 2023 01:36
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~Coxy posted:I've had two Telstra modems just up and die in the last few months. Funnily enough it was was the ubiquity router's brick rather than whatever garbage the ISP gave me that I've got up there in bridge mode to handle the VDSL
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May 13, 2023 01:41
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i havent had any problems since being forced to the nbn from cable and im with telstra though that may be because of the area im in
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May 13, 2023 02:17
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May 13, 2023 02:27
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Carlos Lantana posted:Posting on the nvj page Every page is the free NVJ page and any mod who disagrees is a fucken dog oval office.
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May 13, 2023 02:38
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Carlos Lantana posted:Posting on the SBS 90s promo page
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May 13, 2023 02:42
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I moved into a flat 4 yrs ago and tried to get setup with Internode because I had a good opinion of them from years ago when my parents used them Big mistake. The dumb cunts kept booking technicians to come on Tuesdays, despite me EXPRESSLY telling them that we absolutely could not be available on Tuesdays. I spent 6 weeks on the phone every Monday saying we can't do Tuesday, can you reschedule. Each time they'd say 'yep, no problem, you'll have to wait an extra week because the techs are busy. We won't book you in for Tuesday'. Without fail I would get a message 5 minutes after being on the phone with them 'A technician is booked to see you *the next Tuesday's date*. This went on for a month and a half until I called Aussie Broadband, who had no loving trouble getting it done within a week. I got a call from Internodes retention team after I told them to not bother booking another appointment. After saying hello he said "I think I know how this conversation will go" and, to his credit, he was spot on. Told them to cancel the service, delete my details and never bother me again gently caress Internode
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May 13, 2023 02:43
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May 13, 2023 02:43
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i got fttp about a year ago now on the free upgrade program, 1000/50 no issues ever. my fttn was also brilliant at 100/40 and no drop outs. and i live on a couple acres too so it's not like i'm in a densely populated area for the fttp rollout. gigabit internet rules boys.
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May 13, 2023 02:44
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Behold the rare Peruvian Burrowing Boxer
Infinitum fucked around with this message at 04:11 on May 13, 2023 |
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May 13, 2023 02:45
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lmao
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May 13, 2023 02:49
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Laserface posted:They're Aldi-brand Journey. Or at least that is what I choose to believe they chose their name for. Thus perfect for the trash music competition.
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May 13, 2023 03:08
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Infinitum posted:Behold the rare Peruvian Borrowing Boxer Complemented by the Australian headhound 
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May 13, 2023 03:41
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Aussie are fuckin sick, we've been on FTTN since the rollout, but last week I got a call from Aussie asking if we wanted a free FTTH upgrade because NBN had finished laying fibre on the street and they had a tech heading up our way. Of course we agreed to that, they said they've got a few jobs already booked ahead of us but they will get in touch when they have the timeslot/date confirmed. Less than an hour later, the tech was drilling the NBN box into the side of the house. Plus it's always nice knowing that when you call you're gonna get someone physically located in Australia, not goddamn Bangalore, Malaysia or the Philippines.
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May 13, 2023 03:49
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I’m on HFC through Future Broadband and honestly it’s been pretty good. Only one or two outages in the 2 or 3 years I’ve been in nbn. Their support is good too, I’ve used the live chat and the issue has been resolved pretty quickly. I’m pretty sure their support staff is Australian based too. It’s probably not the fastest internet out there but for one person living on their own it’s plenty sufficient. Probably helps that I live on the edge of one of the richer parts of the inner city though
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May 13, 2023 04:13
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kirbysuperstar posted:I should really get mum to consider moving to Aussie, gently caress telstra I'm with Aussie and have been getting a lot of drop outs for the last 6 months. I'm on HFC, though. As soon as 5G is available, I'll switch to that.
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May 13, 2023 04:19
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another reccy for Aussie, been with them since NBN hit here.
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May 13, 2023 05:47
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| # ? May 31, 2024 18:48 |
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Superloop have always been good for me. Can dump my referral code if anyone wants to give me $10 off my bill for a few months
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May 13, 2023 09:21
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