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for real, your onboarding sounds like poo poo.
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Sep 17, 2023 23:50
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gey muckle mowser posted:Not sure if this is the best place to ask, but I’m looking for some advice and am finding this impossible to google. Point out the cost for work trucks or the reimbursement cost legally for using an employees' car, reduced availability for techs en route, possibility for overtime and the reduced esse of getting staff willing to travel and the premium to attracting them. Compare these numbers to the current system and ask for a budget increase if the fucker keeps going with it. FWIW my work has staff come into the office if they're within 20 miles of it, or does all-remote IT training if they're further out.
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Sep 17, 2023 23:50
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tokin opposition posted:Point out the cost for work trucks or the reimbursement cost legally for using an employees' car, reduced availability for techs en route, possibility for overtime and the reduced esse of getting staff willing to travel and the premium to attracting them. Compare these numbers to the current system and ask for a budget increase if the fucker keeps going with it. I was actually gonna guess this was you tokin before I looked at the avatar.
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Sep 17, 2023 23:51
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gey muckle mowser posted:Does anyone have any experience doing anything like this? Is this a thing companies even do? lmao, wtf, no it’s not normal. If orientation is that important, they can drive in for a day.
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Sep 17, 2023 23:56
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I've only have heard of someone doing this once (i.e. drive out to someone's home for IT support) at my current job, and it was at their old job for a big name lawyer right as COVID hit. No one is driving out to some call center employee to show them how to use Outlook.
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Sep 18, 2023 00:00
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Do not, under any circumstances, go to anyone's house unless your job is fixing poo poo at people's houses.
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Sep 18, 2023 00:10
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Internet Explorer posted:Do not, under any circumstances, go to anyone's house unless your job is fixing poo poo at people's houses. Also don't go to families houses to fix their poo poo either.
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Sep 18, 2023 00:11
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jaegerx posted:How hard is your software that you can't just whip up a 60 minute training video on it and just ship it to their house? We’re not even talking the talking the software they use for taking calls or assisting callers, they already receive several days of training on all that. This would just be like showing them how to like, connect to their network, log into Windows and open their email/Teams I guess? Which I already have very clear and simple instructions on how to do that no one has ever had trouble following. johnny park posted:Your CEO sounds like a moron He’s not really about most things, just extremely out of touch with how any of this works and stubborn when he gets an idea in his head. tokin opposition posted:Point out the cost for work trucks or the reimbursement cost legally for using an employees' car, reduced availability for techs en route, possibility for overtime and the reduced esse of getting staff willing to travel and the premium to attracting them. Compare these numbers to the current system and ask for a budget increase if the fucker keeps going with it. Yeah I’ve got all that stuff written out already and it’s a long list of cons vs an extremely short list of pros. He’s just stubborn and I’m trying to anticipate any curveballs he counters with jaegerx posted:for real, your onboarding sounds like poo poo. Yep. I started here about a year into the pandemic and it was a complete mess, like a lot of places they were forced to go from entirely on-site to entirely remote with very little notice and did not do a good job of it, to say the least. I’ve whipped the IT side of things into shape quite well I think since then, which makes this even more baffling as I don’t know what problems this is supposed to be solving. Even the most computer illiterate people don’t need help plugging in their headset and double clicking on the Teams icon. 
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Sep 18, 2023 00:11
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In home support should held to the C-levels at MOST, and even then you shouldn’t ever send one person out, treat it like the FBI and send two people so they can testify to what they did/didn’t do. If it’s not important enough for two people to go it doesn’t need to be done. you send one guy and then someone notices something missing in the home you’re gonna have a shitfit. God help you if there are minors around or hell even pets, you absolutely want to be able to have someone able to attest to your actions.
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Sep 18, 2023 00:12
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Internet Explorer posted:Do not, under any circumstances, go to anyone's house unless your job is fixing poo poo at people's houses. I’ve already told the SVP of my department I am absolutely not doing this, and he seems to be in agreement but as far as I can tell hasn’t actually voiced that to the CEO? Thanks all for confirming that I’m not crazy and that this is a very bad and dumb idea.
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Sep 18, 2023 00:14
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Oh from your post I assumed you were the senior and you needed to come up with ways to convince the CEO not to do this. Your boss should be shielding you from this kind of insanity and if they're not then it's time to start looking. 100% agreed with IE that you should never ever go to someone's house working in corporate IT
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Sep 18, 2023 00:16
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Unless you’re employing senior citizens and good on you for that but my mom has figured out password managers and 2fa so that’s no excuse to go to a house to help them login. Now are you subsidizing their internet and need to open vpn ports maybe. I block all my call home poo poo at my router but that’s cause I hate the man watching me.
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Sep 18, 2023 00:16
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I think you're going to find it hard to find something that says "best practice, do not send your IT people to employee's houses to do IT," but if it gives you any ammo, this is what Microsoft is learning towards. They don't even want you to touch a computer before you send it. Just drop ship and make it easy enough for people to onboard themselves. https://learn.microsoft.com/en-us/autopilot/windows-autopilot There's even a 2 minute video of there, just short enough to send to a CxO. https://www.microsoft.com/en-us/videoplayer/embed/RE4C7G9?autoplay=false&postJsllMsg=true
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Sep 18, 2023 00:18
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it's very rare that all the X everything thread agrees on something.
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Sep 18, 2023 00:18
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All CEOs Are Dumbasses
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Sep 18, 2023 00:22
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I mean what a loving bad idea. Besides all the other great points people have made, What if the tech sent is a creeper? What if the new hire is a creeper? What if the tech bricks the new hire’s personal equipment? Compared to the alternative of “watching a video” or “driving in for onboarding” that’s a whole clusterfuck of poo poo
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Sep 18, 2023 00:23
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tehinternet posted:
Why you gotta take it that way? Yeah I took some underwear when I was working at a MSP but they fit me really well.
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Sep 18, 2023 00:25
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I had to go setup a router at the CEO's apartment once, but I had to do a wicked piss while I was there and I'll never forget the look on his wifes face when I said I needed to use their bathroom. it was like a mixture of shock and disgust
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Sep 18, 2023 00:32
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jaegerx posted:How hard is your software that you can't just whip up a 60 minute training video on it and just ship it to their house? The market leader in call center soft phones is Avaya and it is one of the worst pieces of technology I have ever had to use. Not having to use it is in fact a plus for my in office days
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Sep 18, 2023 00:40
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If you expect to have a high turnover in this sector then deploy virtual desktops and give people a USB headset to use, and have them log in using their home PC. If they’re a more long term role then autopilot is the way to go, as mentioned. If you have such a fragile technology stack that in-person hand holding is required then that’s not a job suitable for WFH.
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Sep 18, 2023 00:41
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tokin opposition posted:All CEOs Are Dumbasses Yeah, this jaegerx posted:Why you gotta take it that way? Yeah I took some underwear when I was working at a MSP but they fit me really well. And that wasn’t about you, you made that poo poo work
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Sep 18, 2023 01:29
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I would rather die than go to random employees' houses. My old boss used to go to the CEO's house and I thought that was an inappropriate ask, although of course I understand the concept of knowing which side your bread is buttered on. But random employees? Hell no. Who knows what kind of disgusting goon cave you are walking into? Who knows whether their dog really "doesn't bite"? Who knows what you might get hurt on in their house?abigserve posted:I had to go setup a router at the CEO's apartment once, but I had to do a wicked piss while I was there and I'll never forget the look on his wifes face when I said I needed to use their bathroom. it was like a mixture of shock and disgust This is quite weird though, why on earth would they care about this
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Sep 18, 2023 02:16
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The rich hate the poor
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Sep 18, 2023 02:21
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tokin opposition posted:The rich hate the poor It cannot be overstated how much of a different universe rich people are to us.
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Sep 18, 2023 02:40
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We moved to an island of semi-affordable apartments in a sea of 1-2 million dollar homes earlier this year and watching these pricks go about their lives really turns my stomach. Like I got no insight into their actual lives but the way they look at me as I walk past their coffee shop and they talk down at people working a register is so disgusting. The ways they exert their power to get public funds spent on their roads and parks is even worse, I've been lower middle class/middle class most of my life and poo poo that wouldn't see maintenance for 10 years gets fixed in three days here. gently caress the rich.
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Sep 18, 2023 02:50
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only two classes: working class (you, me, anyone with a job) and owning class (your landlord, boss's boss's boss's [...] boss, and copyright holders) and the earth is only big enough for one of e'm
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Sep 18, 2023 03:12
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We're going that way. We want Zero Touch, CDW just drop ships to the new hire, they sign in to orientation on a personal device for training. The training is 45-75 minutes and covers using the VPN, changing your temp password, getting Chrome Sync going, a quick review of gmail and calendar, and links to handy resources. Zero touch won't cost us much time on training, which is my group's problem, but should save resources on imaging and configuration.
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Sep 18, 2023 03:17
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tehinternet posted:You got all your execs to actually use MFA? Impressive I've had good luck with "insurance won't cover us if it's not everyone". The quickest way I've ever gotten security stuff through the ruling class is by implying that it might gently caress with their money if we don't do it. In the same vein, send-people-to-homes CEO should run the idea by a liability attorney.
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Sep 18, 2023 04:45
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I did a job at some rich assholes house, the type of person who employs a housekeeper, and was told there was a specific toilet to use. Anyway I misheard the directions and skidded up one of the family bogs. No regrets.
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Sep 18, 2023 08:18
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Does your CEO plan on paying mileage rates and time during travel across your state? Are there fleet cars? Is everyone cleared and approved to travel? Do you have a plan for drug testing the employees who have to drive, esp if you're in a state with recreational cannabis, to ensure compliance with state and federal transportation laws? Are you making it a requirement for new hires in IT to be able to drive long distances regularly? Having worked as an traveling consultant, I don't think your CEO has accounted for the amount of dead time he's going to be paying for while IT is loving around on the road. Start pointing out the cost based on non productive hours alone and I bet the old person brain gives up on the idea.
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Sep 18, 2023 12:28
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Has anyone come up with a solution for god damned WSD printer ports? Is there something I can do on the network end to make them not gently caress themselves constantly? Last I checked I dont believe there's a way to remove this terminally troublesome issue. Were they created with some well meaning intention to create tickets and keep computer touchers employed?
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Sep 18, 2023 13:36
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I did a couple of computer dropoffs for people at their houses around work, but it was always for an extenuating circumstance and I never went inside. They basically come out to my truck and hand the laptop to them. One of them had a husband with early onset dementia and the other had a bedridden spouse.
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Sep 18, 2023 14:16
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codo27 posted:Has anyone come up with a solution for god damned WSD printer ports? Is there something I can do on the network end to make them not gently caress themselves constantly? Last I checked I dont believe there's a way to remove this terminally troublesome issue. Were they created with some well meaning intention to create tickets and keep computer touchers employed? There is no such thing as a trouble free printer. Thermal printers are like the most low maintenance simplest model possible and dealing with them is still like a third of my workday
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Sep 18, 2023 14:34
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I just wish printers would gently caress off forever. My job is corralling electrons, not fibers and ink. Call the copier tech for that poo poo man.
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Sep 18, 2023 15:20
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Vargatron posted:I did a couple of computer dropoffs for people at their houses around work, but it was always for an extenuating circumstance and I never went inside. They basically come out to my truck and hand the laptop to them. One of them had a husband with early onset dementia and the other had a bedridden spouse. Yeah that was the most I did for some people when the office was closed , had the laptop shipped to my house configured it and then they picked it up from my car/a local coffee shop where my boss paid for my overpriced pour over and milage to get there.
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Sep 18, 2023 15:24
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tokin opposition posted:only two classes: working class (you, me, anyone with a job) and owning class (your landlord, boss's boss's boss's [...] boss, and copyright holders) and the earth is only big enough for one of e'm What if I'm your landlord what does that make me PS - please stop putting "full gay communism now" on the memo line of your checks thanks
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Sep 18, 2023 16:01
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KillHour posted:What if I'm your landlord what does that make me You'd be chemically dependent on cocaine, annoying to talk to, and what's a check? Is that an X feature?
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Sep 18, 2023 16:08
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landlording is insidious because it is positioned as a bridge between the owner class and the worker class however, most people aren't going to ever finish crossing that bridge and it only accomplishes sewing division in the worker class
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Sep 18, 2023 16:08
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codo27 posted:Has anyone come up with a solution for god damned WSD printer ports? Is there something I can do on the network end to make them not gently caress themselves constantly? Last I checked I dont believe there's a way to remove this terminally troublesome issue. Were they created with some well meaning intention to create tickets and keep computer touchers employed? The solution I've always used is "create a tcp/ip port and bind the printer to that".
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Sep 18, 2023 16:11
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Yes but I almost always set the printer up that way, but then Windows hijacks the process at some point and assigns it this WSD bullshit, which inevitably fails. Thats the worst part! Printers are the bane of our existence, but its actually Windows that fucks up in this case and creates the most issues. The Sharp machines we have right now have been great and have resulted in very scarce calls about them.
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Sep 18, 2023 16:20
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