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Susat
May 31, 2011

Taking it easy, being green
Thank you guys, I'm going to take a little time to update my resume (and my git with some of my scripts I've been making for Debian) and start jobsearching again. At the very least this job probably isn't going away until that happens so I have stable ground but, yeah. Time to move on.

Editing to add maybe the pettiest complaint of my job compared to the others, but we're not allowed to have our phones anywhere inside the facility, including the rest of the warehouse. Only supervisors can bring phones in, and the move to 2nd shift has been kind of a mental health blow in that regard because by the time I'm taking my lunch, most of my loved ones have gone to bed or are preparing for bed. So I don't get to talk to or see anyone until the weekend.

Susat fucked around with this message at 20:43 on Dec 6, 2023

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Umbreon
May 21, 2011
Second interview happened and man it was rough, but it also gave me hope. They asked me a bunch of extremely specific questions about routing and switching, stuff that I should have been able to answer easily but it was a bit of a struggle because I've been out of work for so long. (Stuff like asking me what was in the output of specific IOS commands and then drilling deeper once I covered the basics). It was pretty stressful, but on the non-technical portion my hopes got lifted pretty hard, I had asked them what metrics they used to tell a good tech from one who needs help, and the interviewer prefaced the answer by using a very specific phrase that I had said earlier in the interview in one of my responses and then said "like y- like techs who do that", accidentally admitting that I was the exact kind of tech they were looking for.

I know I should never get my hopes up until I have a final offer in hand but it's really hard not to for this one.

tokin opposition
Apr 8, 2021

I don't jailbreak the androids, I set them free.

WATCH MARS EXPRESS (2023)
for year 2/2 my insurance is going to be more expensive and also worse

Raymond T. Racing
Jun 11, 2019

Umbreon posted:

Second interview happened and man it was rough, but it also gave me hope. They asked me a bunch of extremely specific questions about routing and switching, stuff that I should have been able to answer easily but it was a bit of a struggle because I've been out of work for so long. (Stuff like asking me what was in the output of specific IOS commands and then drilling deeper once I covered the basics). It was pretty stressful, but on the non-technical portion my hopes got lifted pretty hard, I had asked them what metrics they used to tell a good tech from one who needs help, and the interviewer prefaced the answer by using a very specific phrase that I had said earlier in the interview in one of my responses and then said "like y- like techs who do that", accidentally admitting that I was the exact kind of tech they were looking for.

I know I should never get my hopes up until I have a final offer in hand but it's really hard not to for this one.
I'd say you're doing fine.

Also doing pop-quiz-hotshot on specific IOS commands is a bit lame tbh so i wouldn't beat yourself up over it

Vile_Nihlist666
Jan 15, 2009

God isn't watching you... but I am!

Susat posted:

Uh Hey thread, it's been a little bit. I need some advice.

So I'm starting my 5th month at my job, and things have been.. kinda poo poo.

Basically they bumped my shift off to 2nd shift at the start of november and I've started hemorrhaging technicians. It's down to just me and one other guy on my shift right now. We've started having problems with parts availability as well. So the result of this has been a bunch of people leaving because they don't want to do warehouse work (I don't blame them). When the parts shortage started they essentially loaned all of the techs on my shift to a nearby department and gave them absolutely insane KPIs. Think like 25 an hour when the most you can do with focused effort is like 6-7. It's a mess and it sucks.

Then last week nVidia came down and told us they want us to diagnose *125* of their HGX H100 8GPU servers every week. Please look up the price on one of those, they'll probably make your jaw drop if you're not familiar with the cost of server hardware. Anyway, that number is impossible to meet because anyone who could be a diagnostic tech on my shift has absconded, moreso because we've only trained 8 people on them and two of them are myself and the dayshift lead who have other duties. Also they only sent us 83, but then nVidia's engineers are still developing the diagnostic troubleshooting process for us, so they're asking us for additional diags that are sometimes making a single server take up to 10+ hours to get a final diagnostic on.

An Aside: Also we've missed essentially every SLA because the parts nVidia keeps sending us for the HGX A100 8GPU servers have an absolutely ridiculous failure rate, like 45% average baseboard fail rate.

So that number got more than halved to a slightly less unrealistic 47. Which we still can't meet. Last week we got 5 final diagnostics on these servers and this week so far we've got 7. This stuff doesn't really bother me as much as the mistreatment of my team because my boss and the other supervisor understand that this is the circumstance we have and it's not our fault for the breakdown in communication or some bigwig at nVidia trying to squeeze us for an insane number we can't make. Even if they make other dumb as gently caress decisions.

The thing that does suck is.. I'm still making 17.50 an hour without benefits. I was promised a pay increase and to be brought on from the contracting company back in September. That hasn't happened, and what is salting the wound is I found out two weeks ago is that apparently they hired multiple techs from the 1st shift people, some of them with significantly less time than what I've put in. They rushed to get these guys in before thanksgiving so they could get benefits and time off for Dec.They're now not hiring new people until after January.

I'm thinking very hard about moving on. I guess maybe with my experience in a leadership role and working on (I Guess?) cutting edge server tech, I'm wondering what I should aim for? and also if it's too soon and I should tough it out for a little longer?
Also if it was never my actual title because of the lead around I've been put on, but it was still the work I did, is it disingenuous to write my title as "Lead Technician" on my resume?

You do way more than I do, service more expensive equipment, and still make my same pay at a lovely MSP. You gotta get out of there man!

Hed
Mar 31, 2004

Fun Shoe
Didn't see a good thread for this since it looks like this one is focused on careers but I didn't see anything IT A/V or other on here so figured this might have a good reach?

Our current boardroom (~15x50) just has a Crestron camera bar at the far end. It's OK, just gives a sense of the scope of the room but you can't see past the first few participants. Our chairman has asked what we can do and that he's seen some interesting stuff from Owl Labs. It looks like they have a camera that also plops onto the table and can focus on folks.

The current microphone and speaker distribution in the room is great.

The idea would be can we get a better camera and have the ability to "hot shot" focus on the active speaker(s) during meetings (typically Teams or Zoom). I'll take a look at Owl, but are there any other systems I should be looking at?

Hed fucked around with this message at 03:51 on Dec 7, 2023

Vile_Nihlist666
Jan 15, 2009

God isn't watching you... but I am!

Hed posted:

Didn't see a good thread for this since it looks like this one is focused on careers but I didn't see anything IT A/V or other on here so figured this might have a good reach?

Our current boardroom (~15x50) just has a Crestron camera bar at the far end. It's OK, just gives a sense of the scope of the room but you can't see past the first few participants. Our chairman has asked what we can do and that he's seen some interesting stuff from Owl Labs. It looks like they have a camera that also plops onto the table and can focus on folks.

The current microphone and speaker distribution in the room is great.

The idea would be can we get a better camera and have the ability to "hot shot" focus on the active speaker(s) during meetings (typically Teams or Zoom). I'll take a look at Owl, but are there any other systems I should be looking at?

We had a client that had a meeting room Owl. They REALLY liked it, huge fans of it. Downside is they don't really support the product after purchase; there's no repairing a broken one. They killed one and we ended up switching them to some other company that was like "Owl at home" but had better support for the product.


[Edit] Nexvoo, that was the company. These are pretty good, but the AI isn't as smooth as the meeting room Owl. However, they will let you trial the product; at least they did for us.

Long story short: If you want the best device, can't beat the Owl. If product support is important, though, try the Nexvoo, unless you want to drop a grand everytime an Owl fails.

https://www.nexvoo.com/

Vile_Nihlist666 fucked around with this message at 04:08 on Dec 7, 2023

inchworm
Jun 23, 2023
we have an Owl in our big conference room, it does the job fine i guess

i remember an Owl sitting in the middle of the smallest "conference room" ever a couple of jobs ago, lmao if they dropped a grand to use it for that

CitizenKain
May 27, 2001

That was Gary Cooper, asshole.

Nap Ghost

Hed posted:

Didn't see a good thread for this since it looks like this one is focused on careers but I didn't see anything IT A/V or other on here so figured this might have a good reach?

Our current boardroom (~15x50) just has a Crestron camera bar at the far end. It's OK, just gives a sense of the scope of the room but you can't see past the first few participants. Our chairman has asked what we can do and that he's seen some interesting stuff from Owl Labs. It looks like they have a camera that also plops onto the table and can focus on folks.

The current microphone and speaker distribution in the room is great.

The idea would be can we get a better camera and have the ability to "hot shot" focus on the active speaker(s) during meetings (typically Teams or Zoom). I'll take a look at Owl, but are there any other systems I should be looking at?

If money isn’t a huge concern, a Cisco Room system might work. We use anything from the small bars to the multi camera systems.
We have to use a standalone system as we have to use Citrix on our desktops for everything and it’s always terrible. I’ve looked at an Owl, but wasn’t able to try it for that reason.

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!
Owls are worth the price for its simplicity and functionality imo

Blurb3947
Sep 30, 2022
Had an Owl at one of my last jobs, stupid easy to setup and use and worked great.

guppy
Sep 21, 2004

sting like a byob
$1k to make a conference room go seems like a bargain.

BaseballPCHiker
Jan 16, 2006

Conference room AV is one of those things where costs can get exorbitant super quickly. I can remember working at a startup about 10 years ago that was flush with cash that spent $100k on their primary boardroom for that early Cisco telepresence stuff with fancy cameras and ceiling mics.

Defenestrategy
Oct 24, 2010

BaseballPCHiker posted:

Conference room AV is one of those things where costs can get exorbitant super quickly. I can remember working at a startup about 10 years ago that was flush with cash that spent $100k on their primary boardroom for that early Cisco telepresence stuff with fancy cameras and ceiling mics.

I think we spent something close to 30k for five conference rooms, and none of them work perfectly.

Vargatron
Apr 19, 2008

MRAZZLE DAZZLE


I feel like point-to-point conferencing systems are going away thanks to Zoom, but that doesn't stop Executives from spending $100k on the hardware because some MSP sales rep sold them on it.

post hole digger
Mar 21, 2011

Vargatron posted:

I feel like point-to-point conferencing systems are going away thanks to Zoom, but that doesn't stop Executives from spending $100k on the hardware because some MSP sales rep sold them on it.

if that means some msp is also installing and supporting it: good.

Vampire Panties
Apr 18, 2001
nposter
Nap Ghost

BaseballPCHiker posted:

Conference room AV is one of those things where costs can get exorbitant super quickly. I can remember working at a startup about 10 years ago that was flush with cash that spent $100k on their primary boardroom for that early Cisco telepresence stuff with fancy cameras and ceiling mics.

I've helped design and install these sorts of rooms for 15+ years (from the Tandberg days)


Vargatron posted:

I feel like point-to-point conferencing systems are going away thanks to Zoom, but that doesn't stop Executives from spending $100k on the hardware because some MSP sales rep sold them on it.

Plus the gear itself has gotten exponentially less expensive. The 2008 Tandberg C60 codec with all the bells and whistles IIRC was 50k by itself. Thats two displays, four inputs, and one four-port on-premise bridge at 1080p30fps. For 2008 that was flipping a tremendous amount of bits, for 2023 my Apple Watch could probably do most of it. Conferencing/bridging was really expensive, often 20k per port? so a 10 port bridge (i.e. up to 10 participants on a single call) was 200k? The Tandberg/Cisco MSE 8000 was the highest capacity bridge, with a potential for up to 60 participants on a call, and that duder could break 1m in configuration easy. Also the only piece of equipment thats ever physically scared me - getting enough power to all the DSPs in the conference cards was difficult, so the first versions used a 240v DC rectifier :stare::stare::stare:

Lots of other things have driven down the cost - almost all AV equipment in a conference room natively supports control systems, so you don't have to jump through hoops with IR adapters and poo poo like that. Displays last way longer and are way cheaper. Also the introduction of dante helped with cabling/matrix switcher costs. There's been a bunch of minor improvements in each aspect of conference rooms that combined make them 1/10th what they cost before.

EDIT

also executives are school kids, so when they hear of their executive friends getting a baller rear end board room, they want the same thing.

Reoxygenation
Dec 8, 2010

if wishes were fishes fuck you this is my pie

post hole digger posted:

if that means some msp is also installing and supporting it: good.

that will be an extra charge thank you and good bye !

CitizenKain
May 27, 2001

That was Gary Cooper, asshole.

Nap Ghost

Vampire Panties posted:

I've helped design and install these sorts of rooms for 15+ years (from the Tandberg days)

Plus the gear itself has gotten exponentially less expensive. The 2008 Tandberg C60 codec with all the bells and whistles IIRC was 50k by itself. Thats two displays, four inputs, and one four-port on-premise bridge at 1080p30fps. For 2008 that was flipping a tremendous amount of bits, for 2023 my Apple Watch could probably do most of it. Conferencing/bridging was really expensive, often 20k per port? so a 10 port bridge (i.e. up to 10 participants on a single call) was 200k? The Tandberg/Cisco MSE 8000 was the highest capacity bridge, with a potential for up to 60 participants on a call, and that duder could break 1m in configuration easy. Also the only piece of equipment thats ever physically scared me - getting enough power to all the DSPs in the conference cards was difficult, so the first versions used a 240v DC rectifier :stare::stare::stare:

Lots of other things have driven down the cost - almost all AV equipment in a conference room natively supports control systems, so you don't have to jump through hoops with IR adapters and poo poo like that. Displays last way longer and are way cheaper. Also the introduction of dante helped with cabling/matrix switcher costs. There's been a bunch of minor improvements in each aspect of conference rooms that combined make them 1/10th what they cost before.

EDIT

also executives are school kids, so when they hear of their executive friends getting a baller rear end board room, they want the same thing.

Its gotten a lot better, gear can do way more for less, but any of the systems that do room integration are expensive. We use Cisco Room Kit Pros in a few spots, and those 20k a system, then additional cameras are 3k+. Add in something fun like the dual camera speaker track.
Execs are hilarious, we are demoing some Board Pro systems, which are 55" touchscreen + videoconference systems. They are $25k for a 55". I think the 75" is over $40k. The use case the group wants these for is they don't need a system in each room all the time. A smaller system is around $3k.

Everything moving to Webex/GTM/Zoom was helpful, but Teams is loving everything up. They don't do a room code like everyone else, unless you pay extra to both them and Cisco for Interop licensing. Not to mention that Teams looks like poo poo on a system because its running the web version.

ziasquinn
Jan 1, 2006

Fallen Rib

quote:

Hello IT,

We are currently examining password management technologies in order to establish robust and distinct passwords, thereby reducing the risk of unauthorized access to important company data and enabling administrators to control account and system access, thereby enhancing data security.

We aim to provide a uniform approach to password management throughout the firm, which frequently enables auditing capabilities. Can your IT department assist us with this?

Thank you,

Hey, user, can you use your keyboard instead of chatgpt to write an email?

Cyks
Mar 17, 2008

The trenches of IT can scar a muppet for life
Slightly related to conference room stuff…

I have a few locations that have crestron wall units. I get that they are capable of some complex programming and automation but the only thing we are using them for is to change the channel on a cable box and volume for the speakers built into the TV or at best a sound bar connected to arc. No lights, or sound system, or anything else being controlled by these panels.

Is there really no other solution for what is effectively a glorified universal remote that requires a certified programmer to even touch? The original installer is wanting us to commit to an annual service contract to even be able to reach out to them for support when the general consensus is that it would be cheaper to replace lost or stolen remotes than pay for that.

Thanks Ants
May 21, 2004

#essereFerrari


The whole industry is a cartel like that. Q-Sys seems more open than most, they at least let you download the software.

https://www.qsys.com/products-solutions/q-sys/control-io-controllers/q-sys-touch-screen-controllers/

Hughmoris
Apr 21, 2007
Let's go to the abyss!
Anyone work with the Elastic stack day to day? What are your thoughts on it?

I'm getting my first exposure to Kibana in an in-house bootcamp. Working with it isn't too bad. I'm more curious if there's money to be made on the engineering and administration side of the stack, and if I should try to delve deeper into all that.

xzzy
Mar 5, 2009

Hughmoris posted:

Anyone work with the Elastic stack day to day? What are your thoughts on it?

Not for several years. Someone wanted to spin up a cluster for log dumping and I got picked to deploy it. Sucked butt, it was promising at the start when there was no data but once they started machine gunning logs into it my job turned into digging through endless java stack traces. There is no worse hell.

I got lucky when the person that wanted the data volunteered to take ownership, so now all I have to do is keep the hardware running and make sure they can run docker commands.

Defenestrategy
Oct 24, 2010

Cyks posted:

Slightly related to conference room stuff…

I have a few locations that have crestron wall units. I get that they are capable of some complex programming and automation but the only thing we are using them for is to change the channel on a cable box and volume for the speakers built into the TV or at best a sound bar connected to arc. No lights, or sound system, or anything else being controlled by these panels.

Is there really no other solution for what is effectively a glorified universal remote that requires a certified programmer to even touch? The original installer is wanting us to commit to an annual service contract to even be able to reach out to them for support when the general consensus is that it would be cheaper to replace lost or stolen remotes than pay for that.

My predecessor went all on it on crestron stuff, we have table units and they loving suck. 0/10 do not recommend.

Jiro
Jan 13, 2004

Hughmoris posted:

Anyone work with the Elastic stack day to day? What are your thoughts on it?

I'm getting my first exposure to Kibana in an in-house bootcamp. Working with it isn't too bad. I'm more curious if there's money to be made on the engineering and administration side of the stack, and if I should try to delve deeper into all that.

Yep I do as a SOC Analyst. It's pretty similar to Splunk. And definitely you should do that on MSP side it's incredibly useful and tuning things is greatly appreciated.

Hughmoris
Apr 21, 2007
Let's go to the abyss!

xzzy posted:

Not for several years. Someone wanted to spin up a cluster for log dumping and I got picked to deploy it. Sucked butt, it was promising at the start when there was no data but once they started machine gunning logs into it my job turned into digging through endless java stack traces. There is no worse hell.

I got lucky when the person that wanted the data volunteered to take ownership, so now all I have to do is keep the hardware running and make sure they can run docker commands.

Jiro posted:

Yep I do as a SOC Analyst. It's pretty similar to Splunk. And definitely you should do that on MSP side it's incredibly useful and tuning things is greatly appreciated.

Thanks for the insights. I'm going to wrap up this training and take a breather and see if I have enough motivation to set up a homelab stack to play around with.

Jiro
Jan 13, 2004

Hughmoris posted:

Thanks for the insights. I'm going to wrap up this training and take a breather and see if I have enough motivation to set up a homelab stack to play around with.

TryHackMe should have some modules on Kibana/ElasticSearch

LochNessMonster
Feb 3, 2005

I need about three fitty


Hughmoris posted:

Thanks for the insights. I'm going to wrap up this training and take a breather and see if I have enough motivation to set up a homelab stack to play around with.

I did some consulting gigs for it. It’s come a long way since and the stack is becoming better and better. It’s incredibly powerful but requires a shitload of hardware and tlc to keep it running (properly).

If you’re doing devopsy or msp stuff knowing how to search through the data swamp is a good skill to have. I’m calling it a swamp instead of lake as it always ends up with a lot of garbage in it.

The Iron Rose
May 12, 2012

:minnie: Cat Army :minnie:

Hughmoris posted:

Anyone work with the Elastic stack day to day? What are your thoughts on it?

I'm getting my first exposure to Kibana in an in-house bootcamp. Working with it isn't too bad. I'm more curious if there's money to be made on the engineering and administration side of the stack, and if I should try to delve deeper into all that.

I self manage four elastic clusters in four kubernetes clusters in three clouds using the eck operator processing ~1TB ingest/hourly at peak. We primarily use it for logging and APM (using opentelemetry, gently caress vendor specific APM libraries), not so much for enterprise search.

Managing it is a full time job, it took me a year to get remotely comfortable working with it, and you need to be ready to own every aspect of your data ingestion pipelines. You will also need to understand data structures to some degree so you can understand how things like the inverted index works and how text fields are stored differently then keywords. Understanding Java so you know how JVMs work is key. You need to understand kubernetes very well to understand how the components interact with one another. You’re going to learn more than you ever wanted to about data types.

As a product it’s… decent, and the half million a year we spend on the enterprise license contract and compute combined is a lot less than what we’d spend on Datadog. You absolutely need a support contract. You need a team. You will learn a lot, but there will also be lots of after hours pages, people getting mad at you, and people making stupid demands because they don’t understand what schemas are.

You should make your company spend the 2.5k on their proctored training sessions too.

tokin opposition
Apr 8, 2021

I don't jailbreak the androids, I set them free.

WATCH MARS EXPRESS (2023)
can't tell if it's the end of the year, the last several weeks being especially annoying, being jerked around about the office move, or just this job getting to me but my gives_a_shit meter is at an all time low

why yes i do love tracking all inventory using four excel spreadsheets most of whom are out of date and having four separate lists of staff phone numbers all with different formatting that nobody has ever used for any reason because we use teams for that

Thanks Ants
May 21, 2004

#essereFerrari


It's definitely close enough to the end of the year to push every single problem into 2024 and hope that the world ends before you have to deal with them

Vile_Nihlist666
Jan 15, 2009

God isn't watching you... but I am!

Vargatron posted:

I feel like point-to-point conferencing systems are going away thanks to Zoom, but that doesn't stop Executives from spending $100k on the hardware because some MSP sales rep sold them on it.

Don't look at me, I try to find bargains; I don't want to support a $100K nightmare for the pittance they pay me.

thewizardofshoe
Feb 24, 2013

We are having a vendor refresh all our conference rooms and we went from Cisco Room Kits and Minis which were awesome to Jabra 4k Panacasts which look like poo poo paired with a Dell PC and Crestron touch panel running Teams Rooms.

The Teams Rooms software is fine but god the Jabra cams look really poor and the tracking software or function or whatever is very bad at its job.

tokin opposition
Apr 8, 2021

I don't jailbreak the androids, I set them free.

WATCH MARS EXPRESS (2023)
i loving hate the jabra headsets so that tracks

Jiro
Jan 13, 2004

Pretty sure my old Jabra headset I had severely sped along my tinitus, loving garbage pads that sat gave off high pitched tin sounding audio.

Cyks
Mar 17, 2008

The trenches of IT can scar a muppet for life
I really like the Logitech conference line for what it is. The hardware is more expensive than other brands but anyone who’s ever been able to successfully plug an hdmi cable into a TV before can set it up.

Soylent Majority
Jul 13, 2020

Dune 2: Chicks At The Same Time

BaseballPCHiker posted:

Conference room AV is one of those things where costs can get exorbitant super quickly. I can remember working at a startup about 10 years ago that was flush with cash that spent $100k on their primary boardroom for that early Cisco telepresence stuff with fancy cameras and ceiling mics.

Lmao we redid our boardroom maybe 5 years ago, add a zero to that. Projectors bright enough to do the job cost a shitton


Now we’re moving to a new building with a smaller new boardroom with a couple 90” displays instead of projo and paying some integrator $Texas to make all of it smooth

CloFan
Nov 6, 2004

LochNessMonster posted:

I’m calling it a swamp instead of lake as it always ends up with a lot of garbage in it.

This is brilliant and I'm stealing it

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Rhymenoserous
May 23, 2008

Vargatron posted:

I feel like point-to-point conferencing systems are going away thanks to Zoom, but that doesn't stop Executives from spending $100k on the hardware because some MSP sales rep sold them on it.

Thank god too. We have this stupidly complex
Teleconference system in one of our conference rooms that nobody learned how to use well, and the pandemic making everyone realize that we could just use teams at our desk has been a godsend. gently caress that thing and gently caress not being able to just browse the web during bits of the meetings that don’t involve me.

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