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tadashi posted:I love it when people run monitoring scripts manually that are setup to run automically on a scehdueld basis thus increasing teh work our department is doing and eliminating the reason why we automated the loving thing in the first pla;se;lsdflk;jkjsdafdfdfscc v rthhghhdfsavf godmanrt it You’ve described the auditing department.
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Mar 21, 2024 19:22
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we have a domain script that removes previous network drives, then re-adds them boss sent an email today with "found a stuck command prompt today, it didn't close and I had to exit out of it after an hour, hmmmmmmmm" it was waiting for a response because she had an open file on one of the drives, and said "Is it OK to continue disconnecting and force them closed (Y/N)" the command prompt is doing exactly what it's meant to do, my boss just doesn't understand the concept of "waiting for input" apparently our contractor had to tell her what it was, and charges for responding to email. She cost us some amount of money because she doesn't know how to read this is the same woman who said "we hired you even though you had no experience and it's been mostly working out so far" to me
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Mar 21, 2024 19:43
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My org has had several processes break between SSO, Teleport, Kubernetes, apparently due to the latest version of Chrome -- changing default browser to Safari or Firefox fixes it -- but christ can't find anyone else with similar issues online. Possibly related to how Chrome handles (internal) redirects, but I think that might be a false lead.
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Mar 21, 2024 20:17
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LochNessMonster posted:You’ve described the auditing department. Oh, the group that makes a bunch of unrealistic requests, never checks up on them afterwords except once a year and goes to highest management if we push back on their stupidity? That auditing group?
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Mar 21, 2024 20:30
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teethgrinder posted:My org has had several processes break between SSO, Teleport, Kubernetes, apparently due to the latest version of Chrome -- changing default browser to Safari or Firefox fixes it -- but christ can't find anyone else with similar issues online. Possibly related to how Chrome handles (internal) redirects, but I think that might be a false lead.
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Mar 21, 2024 20:39
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Cimber posted:Oh, the group that makes a bunch of unrealistic requests, never checks up on them afterwords except once a year and goes to highest management if we push back on their stupidity? That auditing group? They are really good at making screenshots though.
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Mar 21, 2024 21:52
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teethgrinder posted:So the solution was ... clear cookies. if I'm ever having a browser problem my next step is to try Incognito / In-Private / whatever
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Mar 21, 2024 22:25
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and yes, ha ha ha, Internet Explorer has browser problems
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Mar 21, 2024 22:25
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Some incognito modes seem more incognito than others though, I've definitely seen Chrome incognito mode cause SAML problems that weren't there if you just made a new profile for it to use temporarily
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Mar 21, 2024 22:29
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Internet Explorer posted:if I'm ever having a browser problem my next step is to try Incognito / In-Private / whatever
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Mar 21, 2024 22:44
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Also to be clear, basic troubleshooting, we'd have immediately tried those steps. But it suddenly came to IT as EMERGENCY BLOCK ALL CHROME UPDATES AND RESTRICT TO VERSION X. Yeah we should have taken several steps back. But christ engineering/devops assured us they'd TRIED EVERYTHING and only rolling back a version fixed it, and generally they're not dumb users.
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Mar 21, 2024 22:46
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all good and fair points
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Mar 21, 2024 23:05
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teethgrinder posted:not dumb users. ?????? ??????????????????????????????????????????? have you met a software engineer
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Mar 21, 2024 23:36
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Honestly the fact that we even call them "engineers" is annoying. Speaking as someone with a BA. But lol are overinflated tech titles ever a thing.
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Mar 21, 2024 23:41
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My last job had "Human Resource Engineers" for rando HR folks which pissed everyone off.
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Mar 21, 2024 23:47
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teethgrinder posted:Honestly the fact that we even call them "engineers" is annoying. Speaking as someone with a BA. But lol are overinflated tech titles ever a thing. When they were doing some promotions here some years ago, they didn't know what to do, so they just replaced admin with engineer. I think its fun that our team of 5 network people, all of us are engineers, but we have a Network Engineer 1, 2, and two 3s and mine just says Comms.
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Mar 21, 2024 23:52
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changing my job title to " senior engineer of engineers engineering engines"
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Mar 22, 2024 00:11
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Team manager, who has been promoted from within from the offshore group two months ago has just dictated that no ticket in our queue can be older than 48 hours. If a ticket is going to be older than 48 hours we are to close it and open a new one with the same information.
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Mar 22, 2024 01:50
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Cimber posted:Team manager, who has been promoted from within from the offshore group two months ago has just dictated that no ticket in our queue can be older than 48 hours. If a ticket is going to be older than 48 hours we are to close it and open a new one with the same information. Team manager is a loving moron trying to make numbers look good.
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Mar 22, 2024 01:55
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Cimber posted:Team manager, who has been promoted from within from the offshore group two months ago has just dictated that no ticket in our queue can be older than 48 hours. If a ticket is going to be older than 48 hours we are to close it and open a new one with the same information. So if you're touching it at 4:59 and the ticket is 32 hours old you have to make a new one since you won't be back for ~16 hours? Lol wut
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Mar 22, 2024 01:57
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tokin opposition posted:So if you're touching it at 4:59 and the ticket is 32 hours old you have to make a new one since you won't be back for ~16 hours? Lol wut If when we review the queue we see that a ticket is about to 'go amber' we are to immediately copy the details out, close it and then open a new one that is 'green'.
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Mar 22, 2024 02:00
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Cimber posted:If when we review the queue we see that a ticket is about to 'go amber' we are to immediately copy the details out, close it and then open a new one that is 'green'. Yeah, I'd be throwing them under the bus if possible to do without jeopardizing yourself. That is something the boss's boss may want to know.
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Mar 22, 2024 02:04
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Cimber posted:Team manager, who has been promoted from within from the offshore group two months ago has just dictated that no ticket in our queue can be older than 48 hours. If a ticket is going to be older than 48 hours we are to close it and open a new one with the same information. If I were senior management and I saw that I would discipline that middle manager for gaming metrics. Of course, if I were senior management, I would like to think I would not implement stupid metrics.
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Mar 22, 2024 02:07
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Sr managers don't look at tickets
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Mar 22, 2024 02:10
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Submarine Sandpaper posted:Sr managers don't look at tickets But they do look at metrics, and presumably want them to look something like the reality. …oh, who am I kidding?
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Mar 22, 2024 02:38
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Cimber posted:Team manager, who has been promoted from within from the offshore group two months ago has just dictated that no ticket in our queue can be older than 48 hours. If a ticket is going to be older than 48 hours we are to close it and open a new one with the same information. The lengths people will go to avoid having to learn to manage.
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Mar 22, 2024 02:39
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He's....very much the type of guy who would stab you in the back at the same time he's telling you how much of a good team member you are.
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Mar 22, 2024 03:14
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Darchangel posted:But they do look at metrics, and presumably want them to look something like the reality. Please They see a dramatic increase in the amount of tickets being submitted and resolved in SLA. Why would they want to poke any further?
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Mar 22, 2024 04:01
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RFC2324 posted:Goons are so hilariously misanthropic When dealing with folks like you, we definitely are
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Mar 22, 2024 06:11
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Dirt Road Junglist posted:When dealing with folks like you, we definitely are rude
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Mar 22, 2024 06:16
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I like the difference between Administrator and Engineer when it's applied properly. To me, engineers are people who take established concepts and put them together to make something new. A structural engineer takes physics and makes sure your building falls down, a network engineer takes network components and makes sure your network doesn't fall down. An administrator is someone who just maintains an existing system. A network administrator makes sure that the stuff made by a network architect and engineer gets updates and doesn't die, a systems administrator makes sure the servers an engineer set up get patched and function as they should, etc.
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Mar 22, 2024 06:35
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engineers have a code of ethics
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Mar 22, 2024 12:57
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Engineering requires seeing the big picture which means deflecting from doing any work, citing the business process.
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Mar 22, 2024 13:06
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Submarine Sandpaper posted:Engineering requires seeing the big picture which means deflecting from doing any work, citing the business process. Namaste
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Mar 22, 2024 13:51
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Submarine Sandpaper posted:Engineering requires seeing the big picture which means deflecting from doing any work, citing the business process.  As I become more involved in "big picture stuff"... I do less actual work. Sigh. I need a new job title and a (solid) raise.
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Mar 22, 2024 13:57
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Doing work is for suckers.
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Mar 22, 2024 13:59
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Dirt Road Junglist posted:When dealing with folks like you, we definitely are everyone is rude to the sr sysadmins. its ok, we are rude back
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Mar 22, 2024 15:16
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Don't be rude to the hand that can set resource limits.
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Mar 22, 2024 15:20
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Wibla posted:
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Mar 22, 2024 15:33
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Been blocked since Tuesday morning by another department within a client's organisation who seem to not be able to meet the schedule they agreed on. Four days billing for doing nothing.
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Mar 22, 2024 16:09
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