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Man, wtf happened to rackspace. Ten years ago I remember them having a much better reputation than they have today. Am I just misremembering, or did they go to poo poo entirely?
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Jan 2, 2018 17:22
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poo poo pissing me off: People that will use up the full meeting time to talk about unrelated topics. A scheduled hour-long meeting may finish in 40-45 minutes, and no I don't want to sit around and hear about your staycation with your dumb kids. If a meeting ends early give people their time back, stop trying to drag it out.
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Jan 2, 2018 17:22
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ConfusedUs posted:Man, wtf happened to rackspace. Ten years ago I remember them having a much better reputation than they have today. They've been poo poo for at least the last 5 years. One time they 'lost' one of our dedicated servers and couldn't reboot it
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Jan 2, 2018 17:28
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Jan 2, 2018 17:39
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Bob Morales posted:Ahh rackspace Sounds about right, the whitelist is only a mere suggestion for their filters. ConfusedUs posted:Man, wtf happened to rackspace. Ten years ago I remember them having a much better reputation than they have today. It seems to be a combination of their previous attempts to compete with Amazon/Microsoft directly and failing, followed by brain drain and shrinking budgets. They have been having almost yearly cuts in staff for the past 3 years or so and not really bringing anything new to the market and seem to be heading towards just being an reseller for AWS/Azure/Office365. Zil fucked around with this message at 17:57 on Jan 2, 2018 |
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Jan 2, 2018 17:51
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Zil posted:Sounds about right, the whitelist is only a mere suggestion for their filters. The place I used to work for, I was taking to a developer from there... "We're moving to AWS...." Oh great! Be nice to not deal with those clueless monkeys at Rackspace "We're having them manage it" 
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Jan 2, 2018 17:59
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Have you tried turning it off and back on again? 
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Jan 2, 2018 18:11
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The last guy actually said, "removing the safelist entry and re-adding it usually fixes it" Guess who's back on the phone with Rackspace?
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Jan 2, 2018 18:56
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My boss might have been pushed out but our lovely CEO and HR team think being secretive about all this is a great idea.
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Jan 2, 2018 19:22
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poo poo pissing me off: The cold rear end temperatures. The diesel in my TDI AND A3 gelled. The A3 was 800 miles from service anyway so I had it towed to the dealership for that plus thawing. The Jetta is sitting kind rear end out in the street so I hope it doesn't get hit. I've had those cars for multiple years with no issue but this cold streak really pissed them off. I usually don't do anti-gel stuff but I guess I'm going to have to now.
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Jan 2, 2018 19:46
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Starter on the car I bought two years ago froze up too, waiting on the tow to the dealership. Tow trucks are so busy around here it's already been two hours, and it's not expected to arrive for another hour yet. Starter is covered under warranty but I still have to shell out $100 deductible and work from home / the dealership today. This cold sucks.
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Jan 2, 2018 20:00
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Jan 2, 2018 20:32
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That is nice and warm. It's currently 20F outside but it was -2 this morning when I went to work.
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Jan 2, 2018 20:48
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Glad I got to live there when Alaska actually got snow. Give it a few more years and Anchorage is gonna be the new Seattle, it rains all winter.
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Jan 2, 2018 20:50
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Next you can tell me Hell has frozen over too.
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Jan 2, 2018 20:58
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Pissing me off: It's apparently warmer in Alaska than it is in Texas. t 
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Jan 2, 2018 21:44
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poo poo pissing me off with rackspace - former employee deletes all of his emails on his last day, before also wiping everything off his computer. This is a person who actually gave us two weeks notice, so we didn't expect mass data destruction to happen. Rackspace apparently doesn't allow "point in time restores" to recover data, and their web system for recovering deleted emails makes you select ONE EMAIL AT A TIME with no Select All button. Try to get them to run a loving powershell command to recover everything they have in the recovery folder? Nope, that's data management, they expressly don't do that! They force you to set up the account in Outlook to recover things via Outlooks recovery options. Which you can't do on a mac, or if you aren't using Outlook or if you just don't want to add TWENTY-FOUR THOUSAND EMAILS to your ost file. gently caress you rackspace.
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Jan 3, 2018 00:46
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chin up everything sucks posted:poo poo pissing me off with rackspace - former employee deletes all of his emails on his last day, before also wiping everything off his computer. This is a person who actually gave us two weeks notice, so we didn't expect mass data destruction to happen. Make an auto hot key script to type the key strokes needed to go to the next message and restore (if you can't tab and enter consistently for some reason you can always setup mouse clicks at a location. Use this as a case to get away from Rackspace. Mention it before you start writing it and that the script while likely to work is going to take a long time and possibly do something unexpected, especially if you need to click. Actually some stray tabbing around could go horribly wrong too depending on what that account has access too. Might want to code a sanity check for a pixel color in a certain location for something that is only ever on that page so it'll stop if it goes someplace else and/or reading the window title, assuming they bother to change the title for each section. I've made a few hacky scripts for lovely software to brute force something that should be easy to automate but the software just doesn't have that feature and it needs to get done.
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Jan 3, 2018 01:03
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Did they purge the emails after deleting them? Recover Deleted Items is available in webmail.
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Jan 3, 2018 01:06
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Thanks Ants posted:Did they purge the emails after deleting them? Recover Deleted Items is available in webmail. Yes it is available, but rackspace has it set up so you have to select emails ONE AT A TIME in order to recover stuff. There is no Select All button, and somehow they broke the shift-click function for selecting multiple emails at once.
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Jan 3, 2018 01:14
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gently caress Rackspace in the dick
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Jan 3, 2018 01:16
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Guy I was talking to from support today said he couldn't find like three days of our email logs I CAN SEE THE MESSAGES "I don't know how that's possible I don't see anything in the logs" MAYBE YOU SHOULD CONTACT SOMEONE ON YOUR TEAM THATS KNOWS WHAT THEY ARE DOING
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Jan 3, 2018 01:17
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chin up everything sucks posted:Yes it is available, but rackspace has it set up so you have to select emails ONE AT A TIME in order to recover stuff. There is no Select All button, and somehow they broke the shift-click function for selecting multiple emails at once. Well in that case Bob Morales posted:gently caress Rackspace in the dick
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Jan 3, 2018 01:23
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A user had a meeting with the CEO and office manager, I was warned ahead of time to get ready to lock accounts if "things went poorly" they apparently meant if he looked like he was going to gently caress poo poo up after being fired and not if they had to fire him. I got the all clear so I never bothered to switch back to the desktop with various things that can't be a power shell script and the typed in command to lock his poo poo up. Turns out I needed it, Using his work email he emailed every manager a picture of his dick from a bar after going out day drinking! Doesn't look like he sent any external emails before I noped the gently caress out of it after getting it. This is exactly why I said I need to know when people are fired, not only if you think they are a risk, always. What if he had sent that to customers. (I honestly don't care on a personal level, but I care that it'd hurt the company's image, and C-levels should care) Hoping next time I get told X is being fired lock poo poo down.
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Jan 3, 2018 01:24
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I've been working on integrating our HR system with AD, to the point where if an employee is activated or deactivated in the HR system, it will automatically do the appropriate tasks in AD. I'm still working on little tweaks here and there, but it otherwise is working great. Until I had a new VP start today, and he still isn't in the HR system.
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Jan 3, 2018 01:40
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The Fool posted:I've been working on integrating our HR system with AD, to the point where if an employee is activated or deactivated in the HR system, it will automatically do the appropriate tasks in AD. I'm still working on little tweaks here and there, but it otherwise is working great. There will always be exceptions. It's fine, just let HR know they need to let you know if they hire someone that isn't in that (C-level, salary, whatever the requirement is). Alternatively you could make a web app tell them to always fill it out and only generate an email when the C-level/salary/whatever box is ticked and only log it otherwise. Of course now it's your fault if you miss that they didn't include that detail since you didn't double check the computer! You could probably have a script that goes through the log and checks if each name actually has an AD account and if one doesn't generate an email but now we're getting a bit more complicated.
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Jan 3, 2018 01:48
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pixaal posted:There will always be exceptions. It's fine, just let HR know they need to let you know if they hire someone that isn't in that (C-level, salary, whatever the requirement is). Alternatively you could make a web app tell them to always fill it out and only generate an email when the C-level/salary/whatever box is ticked and only log it otherwise. Of course now it's your fault if you miss that they didn't include that detail since you didn't double check the computer! Our HR system is this big HCM that handles everything from the application process to payroll that we've been working on getting set up for the last 8 months. It supports a variety of integrations, and I have an agent installed on one of my servers that generates a CSV and triggers a powershell script whenever any personel changes occur. My script creates/updates the users ad account as needed depending on the data in the CSV (personel info changes, hired/fired, phone number, etc) I've known about this hire for the last week, and all someone in HR had to do was click a "Process New Hire" button in their shiny new $100k system at any point in the last 7 days. That one button click would have triggered an automatic process that would create his AD account, e-mail and set him up in the phone system. (except loving voicemail, but that's an unrelated issue)
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Jan 3, 2018 02:28
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The Fool posted:Our HR system is this big HCM that handles everything from the application process to payroll that we've been working on getting set up for the last 8 months. Thanks for giving me my project for the new year  Though we have a homebrewed internal system so we'll see how that goes since lol even internally billable hours for their dev team are crazy expensive Would you mind if I PM'd or emailed you about this on occasion?
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Jan 3, 2018 03:11
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Cat Army
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Not at all, PM’s are better since I can go days without checking my personal email.
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Jan 3, 2018 03:21
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The Fool posted:Our HR system is this big HCM that handles everything from the application process to payroll that we've been working on getting set up for the last 8 months.
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Jan 3, 2018 05:17
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chin up everything sucks posted:Yes it is available, but rackspace has it set up so you have to select emails ONE AT A TIME in order to recover stuff. There is no Select All button, and somehow they broke the shift-click function for selecting multiple emails at once. Oh, so there's multiple on the page that *could* be clicked? Sounds like you want to trigger the click event for all of them via javascript. I mean, gently caress rackspace anyway.
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Jan 3, 2018 06:27
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Pissing me off: System can't handle two overlapping permission-giving groups assigned to user in AD. If the user is member of a narrow permissions group and a broad permissions group, neither of them work. Removing the user from the narrow permissions group fixes things. WTF?
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Jan 3, 2018 11:36
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I wish it was that cool here. In Celcius.
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Jan 3, 2018 12:21
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Just had a coworker on our infrastructure team send out a micro kernels manifesto and reveal he’s been working on a PoC for our base ami secretly for weeks instead of fixing some of our Kafka deploy issues like he said he was doing in standup. The Kafka issues were production effecting on deploys. 
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Jan 3, 2018 13:34
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Virigoth posted:Just had a coworker on our infrastructure team send out a micro kernels manifesto and reveal he’s been working on a PoC for our base ami secretly for weeks instead of fixing some of our Kafka deploy issues like he said he was doing in standup. The Kafka issues were production effecting on deploys. Stellar. Any consequences yet? In my own world another example of the issue that's been driving me to distraction for the last year. Our team has been tasked with working on bugs in the main product codebase, along with some other teams. Our managers mention in standup how it's super important for our team to be involved in this. Except not management, obviously, they're too busy. And the team lead is grasping at any straw that would mean he doesn't have to learn how that app works. Which leaves me doing it, as usual. Because yes I'm on a team of 3 managers and one dev. And I don't even technically work there.
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Jan 3, 2018 14:32
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Jaded Burnout posted:Stellar. Any consequences yet? Not yet but his boss looked to have the particularly long stare this AM during our standup. It was not mentioned. Jaded Burnout posted:In my own world another example of the issue that's been driving me to distraction for the last year. Our team has been tasked with working on bugs in the main product codebase, along with some other teams. Our managers mention in standup how it's super important for our team to be involved in this. Except not management, obviously, they're too busy. And the team lead is grasping at any straw that would mean he doesn't have to learn how that app works. Which leaves me doing it, as usual. Because yes I'm on a team of 3 managers and one dev. And I don't even technically work there. Did you get hit by downsizing on the team that left you with 3 managers? I'd hope businesses would usually self correct shortly thereafter when it's 3 bosses to 1 code brah but we all know how well the system works....
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Jan 3, 2018 16:12
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Virigoth posted:Did you get hit by downsizing on the team that left you with 3 managers? I'd hope businesses would usually self correct shortly thereafter when it's 3 bosses to 1 code brah but we all know how well the system works.... When I started on the team the makeup was 1 mostly-PM-some-code, 1 mostly-TA-some-code, and me. PM and TA rapidly moved to 90-100% management leaving me. We then hired a team/tech lead who was supposed to provide dev muscle and guidance on a tech she was senior with and I was only junior with (and the rest of the company knew very little about), but then we stopped using that tech, turning her into a de facto junior. 2 other dev positions were supposed to be filled on the team last year but were not due to budget cuts. One might be filled Q1 this year. Then the TA moved away entirely. So it's a PM, a TA who chips in occasionally with tech thoughts, a TL who doesn't know the T she's Ling, and me, a contractor. Jaded Burnout fucked around with this message at 17:33 on Jan 3, 2018 |
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Jan 3, 2018 17:29
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Since we've moved so many things to cloud/hosted solutions, the idea that 'IT doesn't do anything' is starting to spread around the company. "You guys don't do anything until we bug you enough then you call the vendor." Troubleshooting process goes like: 1. User reports problem 2. Helpdesk searches knowledgebase 3. Other solutions are tried 4. Vendor is contacted I mean our hands are tied on many things (such as email being stuck in the spam filter, hosted Exchange), but what's the proper response?
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Jan 3, 2018 19:14
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Need to move focus away from your break-fix responsibilities and talk about any projects you are working on that provide value to other groups within your company. e: I understand that a lot of companies don't put value on that kind of work, and constantly rail against spending money on maintaining the tools they use every day, and your employer has definitely sounded like one of those companies. However, so many services and products are moving to the XaaS model, and as a result becoming easier and easier to manage and deploy. The only way IT stays relevant is by engaging with other business units, working to understand their needs, and work to help provide additional value and improved productivity. Basically, modern internal IT is going to turn into an internal VAR, and we need to adjust our expectations accordingly. The Fool fucked around with this message at 19:37 on Jan 3, 2018 |
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Jan 3, 2018 19:24
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Bob Morales posted:Since we've moved so many things to cloud/hosted solutions, the idea that 'IT doesn't do anything' is starting to spread around the company.
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Jan 3, 2018 19:49
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