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Lol do you work at a repair shop or in an office? I will never understand why people lie or hide the whole truth The kind of truth: This computer doesn't boot please diagnose. The full truth: I dropped this fucker down the stairs because it was originally running slow.
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Mar 29, 2017 21:14
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Entropic posted:Would it surprise you to learn that the machine does not, in fact, boot? Are you not allowed to refuse service for mistreated equipment?
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Mar 29, 2017 21:15
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mewse posted:Are you not allowed to refuse service for mistreated equipment? He has to diagnose. Otherwise how would we get these pictures?
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Mar 29, 2017 21:16
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*pretends to fix computer while carefully placing in recycling pile*
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Mar 29, 2017 21:20
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Meraki is doing "attend a webinar get a free* piece of Meraki equipment" thing again, this time with a cloud managed switch! Last time it was an MR16 AP, this time it's an MS220-8P (https://meraki.cisco.com/products/switches/ms220-8) https://meraki.cisco.com/webinars/signup/1267/introduction-to-cloud-managed-switches?ref=2m7jNNU Of course you need to sign up with a business e-mail and hope nobody else in your company already did it. The rep I talked to just confirmed my company e-mail address and physical address and didn't seem too concerned about the other "conditions"
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Mar 29, 2017 21:24
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MF_James posted:Lol do you work at a repair shop or in an office? I will never understand why people lie or hide the whole truth I work at a what was originally a repair shop that mostly does onsite setup and support for small businesses now, but we still a fair bit of business in repairs for home users that bring their machines in. This one is from a guy my boss knows and my boss took it in apparently without even really looking at it. Ataxerxes posted:I certainly looks like it has been well and thoroughly booted.  I was very surprised when the hard drive actually mounted on my workstation and only shows 'CAUTION' in the SMART health status.
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Mar 29, 2017 21:28
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pr0digal posted:Meraki is doing "attend a webinar get a free* piece of Meraki equipment" thing again, this time with a cloud managed switch! Last time it was an MR16 AP, this time it's an MS220-8P (https://meraki.cisco.com/products/switches/ms220-8) Nice I did this last time, though the unit I got is still sitting in it's box unused. Wonder if the 3 year sub that came with it started then or would start if I used it now.
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Mar 29, 2017 21:30
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This is actually far from the most damaged machine I've seen brought in for diagnosis.
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Mar 29, 2017 21:31
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Entropic posted:This is actually far from the most damaged machine I've seen brought in for diagnosis. I had a guy walk into my store, slam his laptop down hard enough that it ejected pieces, and claim that we owed him a free new one. That got fun quick, since the security manager was 3 feet away, and the store manager was was about 10 ft farther, so I got to sit back and watch the fireworks.
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Mar 29, 2017 21:44
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A ticket came in... Subject: "Two accounts have the same account ID" The tech supervisor sent me a screen capture showing the agent going through the sales app and highlighting the account IDs. Okay, so according to this... account #1 is 123455... and account #2 is... 123445.  "These two accounts do not have the same account ID. Ticket resolved." I mean, I understand misreading things sometimes, but two people had to let this one slip by for it to get to me. And the screen capture clearly shows the agent highlighting both IDs! Our team really shouldn't be getting dumb tickets like this.
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Mar 29, 2017 23:18
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Entropic posted:A desktop computer came in for diagnosis and repair, all I was told while being handed the machine was that it's "not booting". These pictures remind me of a client we used to have at my old job. They had a repair room machine for their plant equipment that only existed to play pirated movies. The employees would torrent them and play them in the background while working on machines. It would regularly come in absolutely hosed with malware or crypto lockered and the standing orders for it were to wipe it, reinstall windows, re-add to the domain and not to ask any questions. Phrosphor fucked around with this message at 23:27 on Mar 29, 2017 |
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Mar 29, 2017 23:24
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I'm beginning to loathe the trend towards simpler and less scary error messages. Too many loving apps give errors resembling "Oops! Something went wrong" with not even an error code to actually try and diagnose. At least give me some kind of trailhead to start digging from.
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Mar 30, 2017 06:39
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Javid posted:I'm beginning to loathe the trend towards simpler and less scary error messages. Too many loving apps give errors resembling "Oops! Something went wrong" with not even an error code to actually try and diagnose. At least give me some kind of trailhead to start digging from. Similarly, the disappearance of progress bars. "Sit tight while we do 'things'" Thanks, but I would feel better with something to reassure me that you are actually doing something and not hung
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Mar 30, 2017 06:42
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Rudager posted:Thanks, but I would feel better with something to reassure me that you are actually doing something and not hung The worst part here is, HDD lights seem to have gone extinct right about the time SSDs became popular, so you don't get any feedback and can't even listen for the disk scratching.
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Mar 30, 2017 07:14
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Progress bars have been poo poo and worthless since the early 2000s when someone decided that a good thing to do was give a progress bar for every step with no indication of how many steps there were, and from there it was just a short journey toward strobing bars that represented nothing at all. The only bar I trust anymore is File Explorer's, and even that only because it comes with a graph.
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Mar 30, 2017 07:15
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The progress 'percentage' whenever I do anything for my router is just updated in a setTimeout(). I swear I've seen it go above 100% before.
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Mar 30, 2017 08:47
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Ghostlight posted:Progress bars have been poo poo and worthless since the early 2000s when someone decided that a good thing to do was give a progress bar for every step with no indication of how many steps there were, and from there it was just a short journey toward strobing bars that represented nothing at all. The only bar I trust anymore is File Explorer's, and even that only because it comes with a graph. I think it was before that, specifically when installers and the like would show 100% completed and STILL sit there for several minutes.
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Mar 30, 2017 09:05
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Worst I've seen is a progress bar where the coder just said to himself "well this process should take roughly 1 minute so I'll just make the progress bar tick up during 1 minute." If the background process was done faster it would still wait the full minute for the progress bar to tick up, otherwise it would just stay at 100% until the process was done.
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Mar 30, 2017 09:30
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Collateral Damage posted:Worst I've seen is a progress bar where the coder just said to himself "well this process should take roughly 1 minute so I'll just make the progress bar tick up during 1 minute." If the background process was done faster it would still wait the full minute for the progress bar to tick up, otherwise it would just stay at 100% until the process was done. I think it was some of the patches for Battlefield 2 where the progress bar looped. 98% ... 99% ... 100%... 0% ... 1% ... 
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Mar 30, 2017 11:19
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Collateral Damage posted:Worst I've seen is a progress bar where the coder just said to himself "well this process should take roughly 1 minute so I'll just make the progress bar tick up during 1 minute." If the background process was done faster it would still wait the full minute for the progress bar to tick up, otherwise it would just stay at 100% until the process was done. This has been a distressingly common tactic throughout computer history. I'd go so far as to say that real progress bars that are updated by actual milestone points in the process have been the minority, at least until fairly recently when frameworks and libraries started providing good hooks for getting progress through callbacks and the like.
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Mar 30, 2017 11:53
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Data Graham posted:This has been a distressingly common tactic throughout computer history. I've been gradually replacing these with proper integration tasks, but it's been a long process.
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Mar 30, 2017 11:58
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GigaFuzz posted:I think it was some of the patches for Battlefield 2 where the progress bar looped. I've seen an installer that updated the progress bar whenever it received an idle event or something. Meaning it moved faster if you wiggled the mouse around, but eventually just wrapped if it hadn't finished.
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Mar 30, 2017 12:04
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Showing my age maybe but System 7 on the old Macs had super-reliable progress bars. Installing the system and formatting floppy disks are the two I remember the clearest. Since we reused disks so much, every so often you'd get a bad sector or whatever and instead of the "chk chk chk chk" sound and smooth progress bar, it would pause for a second and give the graunching sound of death. If you heard it twice in a row (system couldn't get past that sector), you'd command-period to cancel it and throw the disk away. edit: my point was that the progress bars gave you a very good idea of how long the task was going to take, and when it reached the end, it was definitely done. Weatherman fucked around with this message at 12:38 on Mar 30, 2017 |
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Mar 30, 2017 12:35
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I have a progress bar component I wrote for my applications at work that just fills up by random amounts (until you feed it an event that it's "done", where it moves up to 100%). It will also pull from an optional list of descriptions of what it's doing, once again at random ("Restoring database", "Copying files", "Reticulating Splines", etc). There are no hooks in the component to allow you to provide actual real percentages or messages.
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Mar 30, 2017 13:31
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MisterZimbu posted:I have a progress bar component I wrote for my applications at work that just fills up by random amounts (until you feed it an event that it's "done", where it moves up to 100%). So which retarded UX book told you to do this or is it your own poo poo idea?
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Mar 30, 2017 13:50
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I inherited an app that I use to test a bunch of scenarios on our DB server that had a progress bar that incremented to (index of currently completed step)/(# of steps total) as each step completed. The first thing I did was parallelize the steps since they were all independent and could be slow as gently caress in some circumstances. 
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Mar 30, 2017 14:07
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SEKCobra posted:So which retarded UX book told you to do this or is it your own poo poo idea? My own poo poo idea. I regret nothing.
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Mar 30, 2017 14:11
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MisterZimbu posted:My own poo poo idea. I regret nothing. Progress bars are bullshit when any program is being actively developed.
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Mar 30, 2017 14:27
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MisterZimbu posted:I have a progress bar component I wrote for my applications at work that just fills up by random amounts (until you feed it an event that it's "done", where it moves up to 100%). What's ur github
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Mar 30, 2017 14:47
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Javid posted:I'm beginning to loathe the trend towards simpler and less scary error messages. Too many loving apps give errors resembling "Oops! Something went wrong" with not even an error code to actually try and diagnose. At least give me some kind of trailhead to start digging from. As long as they're putting the full details into the sys log or app log or something, then the end user shouldn't be seeing anything but a generic message.
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Mar 30, 2017 15:14
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Fun fact: A "progress bar" or the like that merely indicates that something is happening, without indicating how far along the process is, is called a "throbber" 
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Mar 30, 2017 15:17
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There's a thread title if I ever saw one.
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Mar 30, 2017 15:23
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I prefer a verbose output of what the gently caress is going on.
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Mar 30, 2017 15:22
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Wilford Cutlery posted:Fun fact: A "progress bar" or the like that merely indicates that something is happening, without indicating how far along the process is, is called a "throbber" Wasn't that derived from the original Netscape 1.0 blue N logo that would throb in and out like it was breathing? (Can't find an animated version, wtf)  Establishing the convention of browsers that would indicate activity by animating their logo for like a decade to come...
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Mar 30, 2017 15:36
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MisterZimbu posted:There are no hooks in the component to allow you to provide actual real percentages or messages. This is disturbingly common and is usually the reason for "fake" progress bars. I prefer throbbers and spinners if you cannot communicate accurate percentage information.
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Mar 30, 2017 15:37
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quote:Hello, gently caress right off with this poo poo.
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Mar 30, 2017 15:42
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Phrosphor posted:These pictures remind me of a client we used to have at my old job. They had a repair room machine for their plant equipment that only existed to play pirated movies. The employees would torrent them and play them in the background while working on machines. It would regularly come in absolutely hosed with malware or crypto lockered and the standing orders for it were to wipe it, reinstall windows, re-add to the domain and not to ask any questions. I have one question.
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Mar 30, 2017 15:45
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Avenging_Mikon posted:gently caress right off with this poo poo. When I get those requests, I forward the part of the employee handbook that says no unauthorized computer equipment is allowed, who authorized your wireless mouse and can I get documentation?
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Mar 30, 2017 15:45
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GreenNight posted:When I get those requests, I forward the part of the employee handbook that says no unauthorized computer equipment is allowed, who authorized your wireless mouse and can I get documentation? Oh, I'm absolutely sure they went through procurement to get it, because this person would never spend their own money. Same way they never use any of their own effort. They think being admin to the president makes them special. The most terrible part is the president's very self-sufficient and polite, so they only ask for help when it's a problem or it's time sensitive. Their admin is just not good.
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Mar 30, 2017 15:50
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Mar 30, 2017 17:35
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