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I've never yelled at a Comcast rep, but there have been several times where I've gotten one who has absolutely no idea how to do what I need them to do, when that happens I'll say "Look, [name], this isn't working out so I'm going to hang up now and call back for a different tech. Have a good day". I don't know if that makes me a jerk or not, but there is definitely a huge disparity in the knowledge level of their phone support people, so I'd rather spend another few minutes in the queue than an extra 30+ on the phone with someone who can't actually resolve my issue, and they won't manually transfer you themselves unless you need something that requires a manager.
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Mar 1, 2019 20:35
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Gunjin posted:I've never yelled at a Comcast rep, but there have been several times where I've gotten one who has absolutely no idea how to do what I need them to do, when that happens I'll say "Look, [name], this isn't working out so I'm going to hang up now and call back for a different tech. Have a good day". I don't know if that makes me a jerk or not, but there is definitely a huge disparity in the knowledge level of their phone support people, so I'd rather spend another few minutes in the queue than an extra 30+ on the phone with someone who can't actually resolve my issue, and they won't manually transfer you themselves unless you need something that requires a manager. I've never had a problem getting a transfer. "I work in IT and this is way beyond what your looking at I did the following" and if they seem confused "Can I speak to the next level up, I've been over this stuff already" at that point I've never failed with "I'm thinking about canceling can you transfer me to retention". All in a nice even tone. If you yell any of the sentences above you will come off as a massive rear end in a top hat instead of someone that just wants poo poo fixed. This line is only taken after they prove they have no way of fixing my issue but are going to keep following a script that is going down the completely wrong path. (Yeah I can't do that, the power supply on your modem caught fire it wont turn on at all send me a new one already).
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Mar 1, 2019 20:39
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Do note that this was all business TV service, not internet. I would get techs who couldn't successfully activate a new box. They will never transfer you, they just keep trying to activate it over and over, and it takes a few minutes per attempt. "Ohh, that didn't work, well hold on, let me try this signal, hmm still no good, let me initiate a remote reboot. The box didn't reboot, hold on, let me flash it again"...
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Mar 1, 2019 20:57
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EoRaptor posted:It's trivially easy to spoof CallerID, and the way the phone system works means there is no way of tracing it. The protocol phone companies use to talk to each other (SS7) has no security at all, and while an improved version exists that adds security, precisely zero companies have adopted it since it was standardized ~25 years ago. It's hard to deal with from a carrier perspective because a customer often will have multiple termination providers for redundancy and/or least cost routing. Only one of those, if any, are the origination provider for a given number and thus most or all of them will not be able to verify ownership of whatever number they're requesting to send as caller ID. There's a scheme that's being worked on these days with some pressure from the FCC due to the huge increase in garbage calls recently, but it's still going to be a long time before it's widely implemented and I'd also expect that we'll see implementations performing like 1999-era Hotmail spam filters.
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Mar 1, 2019 21:00
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There's already a ton of apps for your phone that claim to block spam calls from all spoofed numbers. I'm really not sure how that works, I assume a report button but if the number was spoofed they likely aren't going to use the same number again. I often get a call from my own phone number with a few digits changed as the spoof.
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Mar 1, 2019 21:06
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I was just thrown a farewell party...from my favorite clients. This particular group has always appreciated my work on their behalf, so they catered a lunch and even got a cake that said "Good luck, [Macaroni]!" I think it's kind of charming that another department held a farewell lunch for me and my own management probably won't do poo poo. pixaal posted:There's already a ton of apps for your phone that claim to block spam calls from all spoofed numbers. I'm really not sure how that works, I assume a report button but if the number was spoofed they likely aren't going to use the same number again. I often get a call from my own phone number with a few digits changed as the spoof.
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Mar 1, 2019 21:07
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The Macaroni posted:I was just thrown a farewell party...from my favorite clients. This particular group has always appreciated my work on their behalf, so they catered a lunch and even got a cake that said "Good luck, [Macaroni]!" Android, but that wouldn't work for me at all. My family has a block of 50 or so numbers and I'm in the middle of it. My uncle thought it'd be a great idea in the 90s for everyone's cellphone to be close, he still has several unused and is currently trying to convince my cousin's husband to switch from the number he's had for over a decade. Just hold on to them another 10 years, we'll use them up fast when all these kids get old enough to have a cellphone. Don't buy vanity numbers it's dumb. Most of my spam calls will happily tell me a family member is calling
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Mar 1, 2019 22:17
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Every time someone in the US talks about their cellphone having an area code that represents a physical location I get confused
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Mar 1, 2019 23:29
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I installed YouMail for Android, and now I just send any call not in my contacts to a recording of the number disconnected message. Now I'll have a few days of a lull where no calls get blocked, but then they always come back later. I keep saying if I have a week go by with no blocked calls then I'll uninstall it, but not getting calls from non-contacts hasn't really caused me any problems.
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Mar 1, 2019 23:40
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Thanks Ants posted:Every time someone in the US talks about their cellphone having an area code that represents a physical location I get confused Well the old attempts to have a special snowflake "cell phones/faxes/modems only" area code feel apart in the late 80s/early 90s when it quickly became apparent that a) some people were going to exclusively use a mobile number b) we'd have to assign an awful lot of new "cell phones only" codes if we were going to do that and c) this would ultimately cause a crisis of both existing area codes being underused but already allocated, at the same time we needed to bring out a bunch of new area codes. And realy it's not like it would have given people something useful to have special cell phone only area codes - a call's a call.
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Mar 1, 2019 23:45
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fishmech posted:Well the old attempts to have a special snowflake "cell phones/faxes/modems only" area code feel apart in the late 80s/early 90s when it quickly became apparent that a) some people were going to exclusively use a mobile number b) we'd have to assign an awful lot of new "cell phones only" codes if we were going to do that and c) this would ultimately cause a crisis of both existing area codes being underused but already allocated, at the same time we needed to bring out a bunch of new area codes. Having mobile phones use the same area codes as landlines has the added bonus of making it less feasible to charge extra for calls to them. Japan has a set of 3 prefixes that are allotted to mobiles and calls to them tend to have a surcharge. An added wrinkle is that receiving calls on a "toll-free" number cost more if they're from mobiles as well. This means you have to opt-in to receiving non-landline calls for a toll-free number you have. You'll see some companies with toll-free numbers also advertise their number for calls from mobiles that isn't toll-free. In summary, gently caress using mobile-specific prefixes.
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Mar 2, 2019 02:27
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The Netherlands has a mobile specific prefix and we don't get any of that poo poo. Maybe it's just Japan being poo poo?
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Mar 2, 2019 12:23
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Norway had the same stuff, but later legislation has prohibited phone companies from charging cellphone users extra for dialing numbers that are free for landlines etc.
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Mar 2, 2019 12:29
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Mr. Fix It posted:Having mobile phones use the same area codes as landlines has the added bonus of making it less feasible to charge extra for calls to them. Japan has a set of 3 prefixes that are allotted to mobiles and calls to them tend to have a surcharge. An added wrinkle is that receiving calls on a "toll-free" number cost more if they're from mobiles as well. This means you have to opt-in to receiving non-landline calls for a toll-free number you have. You'll see some companies with toll-free numbers also advertise their number for calls from mobiles that isn't toll-free. In summary, gently caress using mobile-specific prefixes. Same with Australia.
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Mar 2, 2019 16:36
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Another bonus is that I've had the same phone number my entire life, despite switching between every telco in existence multiple times.
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Mar 2, 2019 17:51
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Jeoh posted:Another bonus is that I've had the same phone number my entire life, despite switching between every telco in existence multiple times. US does this too, once you have a number you can freely move it between any sort of carrier.
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Mar 2, 2019 19:18
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fishmech posted:US does this too, once you have a number you can freely move it between any sort of carrier. ... Since 2008.
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Mar 2, 2019 22:51
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Thanatosian posted:... Since 2008. What? The only reference to changes I can find for 2008 is that's when Mexico implemented portability, which is entirely unrelated to any American usage. Full portability was implemented in the US under the rules of 2003, with the only changes since involving FCC clarifying edge cases.
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Mar 2, 2019 23:19
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DigitalMocking posted:There's actually a lot of value in them if you find the right one. Years ago, we had a broker to handle all of our circuits and voice lines. At the time, we used AT&T for all our circuits, and generally Qwest/Clink for long distance/PRIs. We had 100+ sites, so handling things in person wasn’t super feasible in addition to doing our job. It was great, if we needed a new circuit, give them a street address and a date, it was handled. If we had an outage and AT&T was dicking around, we’d call him and it would be handled. We had an outage that Clink was dragging their feet on, so our broker managed to get ahold of the local tech and he was able to shout at the CO tech to get his poo poo together. However, that person left the company and the service hasn’t been the same, plus we went chasing after cheap instead of good and decided to deal with our main carrier being our broker.
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Mar 3, 2019 05:03
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pixaal posted:Don't buy vanity numbers it's dumb.
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Mar 3, 2019 15:41
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Agrikk posted:Actually, my intent is a little more personal. Maybe I can be the caller that makes this phone drone reevaluate some life decisions. Maybe I can be the caller that make the agent think, “you know what? I don’t need this poo poo. I’m going to get my poo poo together and get my career going for reals.” A man’s character is most evident by how he treats those who are not in a position either to retaliate or reciprocate. Go gently caress yourself.
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Mar 3, 2019 18:24
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Jeoh posted:Another bonus is that I've had the same phone number my entire life, despite switching between every telco in existence multiple times. 
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Mar 4, 2019 17:32
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Another Comcast update: After 1 month, 3 days, and 14 hours, Comcast finally has the new cable into the building! But for some reason they wanted to replace the modem and have hosed up the provisioning on it. They have been working for 3 hours now trying to get that fixed.
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Mar 4, 2019 21:14
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Monopolies are the best.
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Mar 4, 2019 21:16
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Dunno why the hell they had to replace the modem.. They swapped it with the same model that was already there. I have a feeling they have provisioned a new account for us and we will be getting a 2nd bill. Has already happened once at that location! Edit: Finally!!!! It is working again! YAY! stevewm fucked around with this message at 21:24 on Mar 4, 2019 |
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Mar 4, 2019 21:21
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Enjoy your new IP addresses
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Mar 4, 2019 21:26
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Thanks Ants posted:Enjoy your new IP addresses Surprisingly, after attempting to re-provision it 3-4 times, they finally got it to work with no changes. Still getting rid of them assuming this new provider can get their fiber to the building.
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Mar 4, 2019 21:33
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If you have an account manager ask for like 4 months free if you sign a 12 year agreement given the disruption . If their poo poo works may as well milk it for a bit .
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Mar 4, 2019 23:01
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fist4jesus posted:A man’s character is most evident by how he treats those who are not in a position either to retaliate or reciprocate. I’ll accept that rebuke. I become a dick when I talk to Comcast but that isn’t an excuse and y’all are right to call me out on it.
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Mar 5, 2019 03:12
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I'm still answering the door without pants on and ready to throw a beer can when campaign season ramps back up 
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Mar 5, 2019 04:40
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tactlessbastard posted:I'm still answering the door without pants on and ready to throw a beer can when campaign season ramps back up Canvassers and pollsters are already making the rounds here. Someone hit my door buzzer at 8:45 pm, setting off my dogs and waking up my son. "I have a quick three que-" *door slams*
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Mar 5, 2019 05:57
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The Fool posted:Canvassers and pollsters are already making the rounds here. Someone hit my door buzzer at 8:45 pm, setting off my dogs and waking up my son. Canvassers and pollsters don't count, they drank the Kool-Aid and the only way you're deprogramming them is with the sharp dose of reality that only a stern disposition and boxer shorts can provide.
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Mar 5, 2019 07:54
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Neddy Seagoon posted:Canvassers and pollsters don't count, they drank the Kool-Aid and the only way you're deprogramming them is with the sharp dose of reality that only a stern disposition and boxer shorts can provide. If it's after dark (which 8:45pm is around here this time of year) they don't even get boxer shorts.
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Mar 5, 2019 16:23
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PremiumSupport posted:If it's after dark (which 8:45pm is around here this time of year) they don't even get boxer shorts. The Priapic Homeowner
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Mar 5, 2019 17:56
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Neddy Seagoon posted:Canvassers and pollsters don't count, they drank the Kool-Aid and the only way you're deprogramming them is with the sharp dose of reality that only a stern disposition and boxer shorts can provide. I would add a shotgun to this equation.
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Mar 5, 2019 18:03
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Maybe someone here will know.. I have a situation in which I need to install a single Windows 10 Pro VM on our Hyper-V 2016 cluster (that has 2 hosts). The VM only need to be on one of the hosts and will only ever be used by a single person to run a single niche application that doesn't support Windows Server properly. How does licensing for this work? Do I just buy a retail 10 license? I've asked one of VARs and got mixed answers....
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Mar 5, 2019 19:55
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Here, have a super complicated write-up from a Microsoft rep that doesn't actually clear anything up.
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Mar 5, 2019 20:01
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Wibla posted:I would add a shotgun to this equation. Nope, too tempting.
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Mar 5, 2019 20:06
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stevewm posted:Maybe someone here will know.. First, get your Windows Licensing certification. Then, research and figure out what license you need. Then, start over from step 1 next year, when Microsoft changes their licensing policies.
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Mar 5, 2019 20:09
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Even MS doesn't know how their licensing works. I'm not entirely sure what your best option is here.
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Mar 5, 2019 21:09
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