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So my team has been working remotely since March 13 and we've actually increased productivity and other departments are reporting the same. The execs are saying that WFH is just going to be the way things work moving forward.
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Apr 20, 2020 16:56
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Bonzo posted:So my team has been working remotely since March 13 and we've actually increased productivity and other departments are reporting the same. The execs are saying that WFH is just going to be the way things work moving forward. It sounds like WFH for us is going to be a rotational thing which is better than nothing I suppose. Of course there are also rumors the president is looking to either sell the company or find an investor so who the gently caress knows what the future holds. I'm going to ride this ship down as long as possible though.
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Apr 20, 2020 17:02
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Matt Zerella posted:If anyones dealing with Teams being a slow stuttering piece of poo poo, try turning off read receipts. Can I speed up when I go and scroll back through old messages in any way?
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Apr 20, 2020 23:21
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Question, is it passive-aggressive to not update my job title in the signature to what it is officially now that I got a title demotion when converting to full time from contractor? Basically when I was interviewing for the job as a contractor it said junior system administrator, the offer letter for the permanent position said "Operations Center Tech." HR claimed to have no idea why I would have been told it was a junior system administrator position to begin with. It's because they decided shortly after my contract started that it would be cheaper to have the system administrator titles working offshore.
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Apr 20, 2020 23:36
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Yes it is. Also, I put the wrong job title in my signature for 2 years and no-one ever noticed or commented.
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Apr 20, 2020 23:49
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22 Eargesplitten posted:is it passive-aggressive to ... Absolutely it is. I also just made up my own job title at my last job and even put it on business cards. No one cared haha
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Apr 20, 2020 23:51
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no sig gang
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Apr 20, 2020 23:57
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Oh well, as long as I can keep it passive I guess. Because I'm pretty close to getting actually aggressive towards these jackasses that are making a habit of shutting domain controllers and other critical infrastructure down without telling anybody. Which means even though there's a 90% chance they're loving around again whenever it comes up I have to act like my hair's on fire every time in case it's the one time that the server has actually failed. One guy got publicly reprimanded for it last week and I'm pretty sure has done it again. The best part is he's not technically in the same chain of command as my company so nobody has the ability to actually discipline him over it.
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Apr 21, 2020 00:03
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What about removing your phone number from your email sig so that people can't keep calling me
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Apr 21, 2020 00:03
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Yeah I've always put the job title that made the most sense for the role I was applying for on my resume, and I don't have an email signature either because you can Google the office address and I don't want you phoning me.
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Apr 21, 2020 00:03
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22 Eargesplitten posted:One guy got publicly reprimanded for it last week and I'm pretty sure has done it again. The best part is he's not technically in the same chain of command as my company so nobody has the ability to actually discipline him over it. Take away his access? E: to actually contribute: my boss decided that this is the best time to demand minimum WFH and enforce core hours on people. In the midst of a pandemic. Wibla fucked around with this message at 00:14 on Apr 21, 2020 |
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Apr 21, 2020 00:09
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I like that it is mandatory that I state my email address in the sig of my emails.
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Apr 21, 2020 00:14
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Email signature in my case makes sense since we're 24/7 so we put our scheduled shifts in our signature although lol I haven't gotten around to updating that and it hasn't seemed to cause an issue. I don't have the ability to remove access to the servers in question, but I called somebody that does about that server and another one (where someone migrated it from on-prem to Azure but didn't update the monitoring software so the monitoring software is freaking out because nothing is at the IP they pointed it to), who happens to be the guy that publicly reprimanded the guy who keeps going cowboy, and he said that if it ends up being the guy going cowboy again he's removing his access and dealing with the repercussions later. If it wasn't for COVID I probably would have put in my notice by now. E: Turns out it was him, and he did notify us. By putting an update in a ticket for another machine that he had been migrating. That was already assigned to him. gently caress this job. 22 Eargesplitten fucked around with this message at 00:24 on Apr 21, 2020 |
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Apr 21, 2020 00:15
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suuma posted:What about removing your phone number from your email sig so that people can't keep calling me I did this today, and I took the additional step of sending emails from an Shared IT mailbox instead of my own for an update to policy. 
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Apr 21, 2020 00:37
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suuma posted:What about removing your phone number from your email sig so that people can't keep calling me I put my desk phone in, not my cell. That's in the directory, but if anyone takes the extra step to find it, there's a good chance they needed it. What I really removed was all my telecom experience from my resume. That was a real treat.
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Apr 21, 2020 00:38
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22 Eargesplitten posted:Question, is it passive-aggressive to not update my job title in the signature to what it is officially now that I got a title demotion when converting to full time from contractor? Basically when I was interviewing for the job as a contractor it said junior system administrator, the offer letter for the permanent position said "Operations Center Tech." HR claimed to have no idea why I would have been told it was a junior system administrator position to begin with. Probably  When I got promoted the first time I changed my title to Señor Communications Specialist. Then I got promoted again and kept the signature for another 6 months.
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Apr 21, 2020 07:57
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GnarlyCharlie4u posted:Señor Communications Specialist ok this would be a good title
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Apr 21, 2020 08:04
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I'm just a humble Systemadministrator. I don't think we have any fancy titles anywhere, it's very WYSIWYG.
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Apr 21, 2020 13:58
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uhhhhahhhhohahhh posted:no sig gang rise up
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Apr 21, 2020 14:13
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Never even had a title at my old Awfuljob
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Apr 21, 2020 14:59
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The only title change I cared about was moving away from help desk to technical analyst.
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Apr 21, 2020 15:21
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uhhhhahhhhohahhh posted:no sig gang  I've also sent a total of seven emails that weren't meeting accept/decline in 2020, so I'm on track for about 30 for the year. My goal for 2021 is to not send a single email.
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Apr 21, 2020 16:03
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It’s not just me that thinks there’s some ulterior motive going on whenever someone uses “this is affecting my productivity” in a support case, is it?
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Apr 21, 2020 17:02
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Thanks Ants posted:It’s not just me that thinks there’s some ulterior motive going on whenever someone uses “this is affecting my productivity” in a support case, is it? Nope, it's a line people put in so they can make excuses to their boss about why their not getting their poo poo done. See I put a ticket in, this is why I can't do my job. edit: Or it's a line that they think will make you fix their issue faster. skipdogg fucked around with this message at 17:58 on Apr 21, 2020 |
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Apr 21, 2020 17:48
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Thanks Ants posted:It’s not just me that thinks there’s some ulterior motive going on whenever someone uses “this is affecting my productivity” in a support case, is it? Fortunately we record all of our calls and file tickets for anything significant so it's usually easy to call their bluff in a professional way. At least the first time around, repeat offenders who don't learn their lesson get more and more aggressively thrown under the bus.
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Apr 21, 2020 17:50
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Just went back to check and yep, manager in the CC, no previous tickets.
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Apr 21, 2020 18:09
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If it's a single person having an issue, then it's usually BS. Or at least the thing "affecting production" is the person themselves. But if it's something that both just started happening time-wise and is impacting multiple people, I'll concede that it could be, in fact, affecting production.
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Apr 21, 2020 18:21
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Thanks Ants posted:It’s not just me that thinks there’s some ulterior motive going on whenever someone uses “this is affecting my productivity” in a support case, is it? I do application support for third-party/outside my company folks. EVERYTHING is severity 1, urgent, and affecting production. Mainly people just do it to jump the queue because 99% of these urgent, severity 1 cases I get are not urgent at all.
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Apr 21, 2020 18:47
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high six posted:I do application support for third-party/outside my company folks. Jokes on them. If everything is urgent than nothing is urgent and I'm more likely to see the the properly classified "Severity 3" cases that stand out among the sea of idiots.
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Apr 21, 2020 18:49
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GnarlyCharlie4u posted:Jokes on them. If everything is urgent than nothing is urgent and I'm more likely to see the the properly classified "Severity 3" cases that stand out among the sea of idiots. Yes. Unfortunately I don't have the ability to change the severity in most cases without the customer's consent. A lot of our customers have no skills, technological or otherwise, beyond opening high severity cases and bitching at the people (like me) who have to fix it. Basically now I just work on cases in the order of folks who are decent to work with, descending.
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Apr 21, 2020 18:55
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Proteus Jones posted:If it's a single person having an issue, then it's usually BS. Or at least the thing "affecting production" is the person themselves. However, in my experience for the most part if there is an actual major issue that is truly impacting multiple people they tend to nominate the least technically capable person to send us an email. That person will then enter our company name in their Outlook search bar, click on the most recent email thread they find, click "Reply", and start listing off everything they haven't bothered to tell us about for the last three months without changing the subject line. Somewhere about a dozen points in, behind a half dozen voicemail PIN resets and name changes, will be a single sentence about the major production issue.
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Apr 21, 2020 19:07
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I posted in the DevOps thread but wanted to get more opinions. I'm wanting to get into DevOps as I enjoy a lot of what the whole culture is around automation and all. The biggest question is, where do I start? I figure I need to know something like teraform or ansible but I assume just learning that isn't going to get me in the door by itself.
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Apr 22, 2020 17:30
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GnarlyCharlie4u posted:Jokes on them. If everything is urgent than nothing is urgent and I'm more likely to see the the properly classified "Severity 3" cases that stand out among the sea of idiots. At a previous employer they did a home built ticketing system. And due the support manager being an idiot, a lot of drop down menus were not well defined. So a ticket could be set priority 1 through 5. Except no one defined which is the higher priority. So I always set mine to 3 for that very reason.
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Apr 22, 2020 18:45
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Irritated Goat posted:I posted in the DevOps thread but wanted to get more opinions. I'm wanting to get into DevOps as I enjoy a lot of what the whole culture is around automation and all. The biggest question is, where do I start? I figure I need to know something like teraform or ansible but I assume just learning that isn't going to get me in the door by itself. I'm kind of in the same boat. In doing some interviews (And not getting the jobs) before everything went to hell, it seems a lot about having demonstrable experience with specific tools: Terraform, Ansible, Puppet, containers, etc. That's my impression on why I was getting nowhere, at least. Do you do any programming?
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Apr 22, 2020 19:25
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Irritated Goat posted:I posted in the DevOps thread but wanted to get more opinions. I'm wanting to get into DevOps as I enjoy a lot of what the whole culture is around automation and all. The biggest question is, where do I start? I figure I need to know something like teraform or ansible but I assume just learning that isn't going to get me in the door by itself. Well the answer to that question is going to really be different depending on the org. For my company its not any more complicated than that. \ I have seen companies who want God level coders with CCIE/CISSP creds that either don't exist or they can't afford so who knows really.
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Apr 22, 2020 19:37
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Irritated Goat posted:I posted in the DevOps thread but wanted to get more opinions. I'm wanting to get into DevOps as I enjoy a lot of what the whole culture is around automation and all. The biggest question is, where do I start? I figure I need to know something like teraform or ansible but I assume just learning that isn't going to get me in the door by itself. Do you have existing IT Operations experience? Or are you trying to jump straight in to DevOps? I know a lot of people get started in "DevOps" by coding to automate tasks they do in their day to day IT Operations job, and then on the side learning tools like teraform, ansible, puppet, whatever, to expand on that experience. I don't know for a fact, and others might correct me here, but I'd imagine it'd be pretty difficult to get any serious interview traction for a DevOps position with just self taught tools knowledge and little/no experience in IT at all.
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Apr 22, 2020 19:38
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TheFace posted:Do you have existing IT Operations experience? Or are you trying to jump straight in to DevOps? I know a lot of people get started in "DevOps" by coding to automate tasks they do in their day to day IT Operations job, and then on the side learning tools like teraform, ansible, puppet, whatever, to expand on that experience.
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Apr 22, 2020 19:40
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TheFace posted:Do you have existing IT Operations experience? Or are you trying to jump straight in to DevOps? I know a lot of people get started in "DevOps" by coding to automate tasks they do in their day to day IT Operations job, and then on the side learning tools like teraform, ansible, puppet, whatever, to expand on that experience. I would think someone without any IT experience is going to have a hard time if they aren't a currently student or a recent graduate. A self taught person with IT experience is absolutely going to do well if they knowledge they have is practical at all. Someone who has gone on their own to try and master teraform/ansible/etc has a really big leg up on the workforce. The % of the industry that have a hand on experience with those tools is incredibly low considering how long they have been around.
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Apr 22, 2020 19:47
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Thanatosian posted:What, exactly, is "IT Operations?" I was looking at a job description for it, and it seems like something that's kinda-sorta in my bailiwick, but I'm not actually sure. I run our automation engine, and have "Operations" in my title. Generally like a Systems admin or something.
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Apr 22, 2020 19:51
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I don't know if this is what people who make hiring decisions are looking for, but here's what I'd do 1. Learn git, and create a GitHub account 2. Identify a task that you want to automate 3. Create a repo for that project, start with documenting the problem, and make commits as you work. Maybe keep a project log that you update as you work, adding notes. 4. Write notes on how you might perform the task manually 5. Automate steps using any technology you can This becomes your portfolio A simple task might be to create a webserver that displays the current time, uses https, and has a certificate that's provided by letsencrypt.
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Apr 22, 2020 20:34
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