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I ordered a Galaxy S II on sprint.com to replace my Pre that is about to die. I did this because some local stores didn't have it and a bigger store is always ridiculously busy when I am off work. UPS said the phone was delivered to my front door but it wasn't there when I got home. I have no idea if it was stolen or just not delivered or what. I am about to call Sprint Customer service later (or at least try because my handset is really hosed up right now, which is why I am getting a new phone). Does anyone have any experience with this and the likely result? I really don't want to burn an upgrade and $200.
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Jan 17, 2012 19:49
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3rdEyeDeuteranopia posted:I ordered a Galaxy S II on sprint.com to replace my Pre that is about to die. I did this because some local stores didn't have it and a bigger store is always ridiculously busy when I am off work. I can't imagine you'd be on the hook for the price of the phone or your upgrade if you didn't receive it. Call Sprint and tell them what happened. You didn't sign for it so I can't see how you're responsible for it.
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Jan 17, 2012 19:55
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Nevermind, it was delivered to the wrong apartment, as in just left on the front porch. Luckily that person was nice enough drop it off at my apartment's office this morning.
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Jan 17, 2012 20:24
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What am I missing about the way "Sprint repair centers" work? My buddy dropped his Arrive and the screen cracked, but the phone worked fine still. So I told him to try a Sprint repair center because I've heard they replace screens sometimes. They tell him sorry, that's a $100 Assurion deal. So he pays it, gets a refurb, and then half a year later he plugs in his recharger and the port pushes inside the device and breaks. Once again, sorry that's an Assurion replacement. What exactly will a repair center fix!? Is it just a matter of they carry two parts for only the top three devices or something? He said the first Arrive was perfect, the refurb though was a bit rickety in several places and now he's afraid to shell out another $100.
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Jan 17, 2012 22:44
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ease posted:I'm also having weird touchscreen problems and ghost touches on my 3d. It happens on any rom I'm on, but I almost think it only started when I installed boot manager. I'm having this issue as well. I brought it in to the local repair center and all they did was reset the phone after running some 'diagnostics'. The problem has returned and I'm not sure what my next course of actions should be.
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Jan 17, 2012 22:46
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OldPueblo posted:What am I missing about the way "Sprint repair centers" work? My buddy dropped his Arrive and the screen cracked, but the phone worked fine still. So I told him to try a Sprint repair center because I've heard they replace screens sometimes. They tell him sorry, that's a $100 Assurion deal. So he pays it, gets a refurb, and then half a year later he plugs in his recharger and the port pushes inside the device and breaks. Once again, sorry that's an Assurion replacement. What exactly will a repair center fix!? Is it just a matter of they carry two parts for only the top three devices or something? He said the first Arrive was perfect, the refurb though was a bit rickety in several places and now he's afraid to shell out another $100. It seems that USB ports are indestructable and any defects or short lifespan can only be caused by clutzy "customers". Your friend is horrible and does not deserve nice things.
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Jan 18, 2012 01:24
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What irks me about companies like HTC that have an extensive stable of phones in market, yet are experiencing sales slumps, is that there is a relatively dedicated if not substantial market to be cracked open by developing either a stock alternate ROM or AOSP-friendly drivers released to developers, in parallel with their customizations. Sell the phone with sense or whatever, make the stock rom or drivers available, you probably will be hailed as the second coming on XDA.
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Jan 18, 2012 03:20
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OldPueblo posted:What am I missing about the way "Sprint repair centers" work? My buddy dropped his Arrive and the screen cracked, but the phone worked fine still. So I told him to try a Sprint repair center because I've heard they replace screens sometimes. They tell him sorry, that's a $100 Assurion deal. So he pays it, gets a refurb, and then half a year later he plugs in his recharger and the port pushes inside the device and breaks. Once again, sorry that's an Assurion replacement. What exactly will a repair center fix!? Is it just a matter of they carry two parts for only the top three devices or something? He said the first Arrive was perfect, the refurb though was a bit rickety in several places and now he's afraid to shell out another $100. It's not a matter of parts, because if it's repairable if we don't have parts we order a replacement at no charge. Because we sure as he'll don't have parts for the arrive. TEP or Total Equipment Protection is two services in one: sprint repair services and asuriom insurance. The idea is basically anything deemed repairable is covered by sprint at no extra cost, and when it isn't deemed repairable asurion coverage is there. What you are running into is bad luck and problems that are on the Grey area of repairable vs non repairable. For better or worse, if the screen has more than two inch on cracks it is no repairable. Doesn't matter if the phone works fine, the screen is one of the most expensive parts. Basically, if you can't cover the crack with a quarter (Spiderwebs are bad). In the same way, if the charging port is pulled off to where a good portions of the pins are ripped off the board, that is beyond repair. So sometimes charger port problems are covered, sometimes they have a deductible. Depends on the damage. Refurbs are hit or miss, honestly I personally have had multiple and they have been fine, but it's not always the case. It's a tricky subject and a balance that's hard to uphold. Some techs are pickier than others. In the end a good portion of repairs are covered, but unfortunately not everything. It's worth noting sprint is the only wireless carrier even willing to do repairs in store and has repair centers (from what I understand Verizon only swaps phones).
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Jan 18, 2012 03:29
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My Evo 3D stopped receiving calls today. Like, callers would hear ringing until it went to voicemail, but the phone itself would never register a call. Text messages were fine and I could call out, just couldn't receive calls. I called Sprint from my wife's phone and they had me reset some stuff and basically reactivate my line. While I waited for all that, the support guy asked me if I'd installed anything recently. I said that I installed the most recent update, and he said "oh, you mean the ice cream sandwich update?" I guess that's a step up from the last Sprint person I talked to who didn't know what ICS was, but still, wtf. There isn't a phone on Sprint that has official ICS yet is there?
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Jan 18, 2012 04:53
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brc64 posted:My Evo 3D stopped receiving calls today. Like, callers would hear ringing until it went to voicemail, but the phone itself would never register a call. Text messages were fine and I could call out, just couldn't receive calls. Nope. The 3D will probably be the first (unless Samsuhahahaha like they'll release an update for the SGS2E4GT) but maybe the rep was baiting you into admitting you rooted/flashed 
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Jan 18, 2012 06:34
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The Entire Universe posted:What irks me about companies like HTC that have an extensive stable of phones in market, yet are experiencing sales slumps, is that there is a relatively dedicated if not substantial market to be cracked open by developing either a stock alternate ROM or AOSP-friendly drivers released to developers, in parallel with their customizations. That's because it's a tiny market not work pursuing.
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Jan 18, 2012 06:44
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The Entire Universe posted:Nope. The 3D will probably be the first (unless Samsuhahahaha like they'll release an update for the SGS2E4GT) but maybe the rep was baiting you into admitting you rooted/flashed I would think the Nexus S 4G would be the first Sprint phone to get it. Either way, it was a weird conversation. Oh, and the reactivation fixed the problem of receiving calls, which in and of itself was pretty bizarre.
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Jan 18, 2012 06:45
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brc64 posted:My Evo 3D stopped receiving calls today. Like, callers would hear ringing until it went to voicemail, but the phone itself would never register a call. Text messages were fine and I could call out, just couldn't receive calls. That happened to me a couple months ago (the error 16 thing that some people had happen immediately after rooting, except I hadn't done anything to my phone in a while). I had to flash back to a Sense ROM, let them run their reactivation thing, and then leave it until the next day for it to actually get sent out. I still don't know what caused it.
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Jan 18, 2012 09:03
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brc64 posted:I would think the Nexus S 4G would be the first Sprint phone to get it. I'm starting to think the Nexus S 4G won't get ICS until the GNex releases.
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Jan 18, 2012 16:55
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goku chewbacca posted:Even with the change in discount structure, using my discount of 23% as an example, it's still cheaper to keep a 2 line Everything Data family plan thn have 2 discounted singe line plans. How are you getting discounts on EPRP lines? I just grabbed the $109+$20 for two lines, and when I tried to add my AAA discount, they said that EPRP lines are ineligible for a discount?! I was extremely pissed, as I just switched from ATT and the rep I spoke with said it would be no problem to add a discount to the plan.
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Jan 18, 2012 17:03
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TurboLuvah posted:How are you getting discounts on EPRP lines? I just grabbed the $109+$20 for two lines, and when I tried to add my AAA discount, they said that EPRP lines are ineligible for a discount?! I was extremely pissed, as I just switched from ATT and the rep I spoke with said it would be no problem to add a discount to the plan.
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Jan 18, 2012 17:47
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Heh, called up to find out my ETF for Sprint the other day, at the time I was shopping around for a new carrier. Guy I talked to told me the number and didn't bother with any sort of retentions at all. Then he asked, "you switching to another carrier?" I told him maybe, and he said "Man, hope you find something better out there, good luck!" and hung up. Kind of bizarre.
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Jan 18, 2012 18:16
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ThermoPhysical posted:I'm starting to think the Nexus S 4G won't get ICS until the GNex releases. What was the guess-date for GNex? April? I guess I can tough it out with my Epic4G a while longer 
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Jan 18, 2012 18:26
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If you have a family plan with a corporate discount on Sprint, you may be able to get out of contract without an ETF because of the plan structure changes. There are reports of people calling in and getting their contracts waived.
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Jan 18, 2012 19:13
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TurboLuvah posted:How are you getting discounts on EPRP lines? I just grabbed the $109+$20 for two lines, and when I tried to add my AAA discount, they said that EPRP lines are ineligible for a discount?! I was extremely pissed, as I just switched from ATT and the rep I spoke with said it would be no problem to add a discount to the plan. Sucks but unfortunately that dude was wrong, there is no way to discount eprp. rock2much posted:What was the guess-date for GNex? April? I guess I can tough it out with my Epic4G a while longer No idea.
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Jan 18, 2012 19:21
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Mark Larson posted:If you have a family plan with a corporate discount on Sprint, you may be able to get out of contract without an ETF because of the plan structure changes. There are reports of people calling in and getting their contracts waived. Eh, already switched to T-Mobile and they covered my ETFs anyway. I wasn't on a family plan, unfortunately, nor corporate discount 
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Jan 18, 2012 19:23
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Saw this today, its relevant for people who are interested in getting around an ETF. http://slickdeals.net/f/3839688-SPRINT-Changing-T-C-again-Feb2012-Get-out-of-Contract-ETF-free
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Jan 18, 2012 20:03
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So Sam's Club is offering cell phone warranties in partnership with SquareTrade: http://www.sacbee.com/2012/01/17/4193783/sams-club-launches-a-new-approach.html Any thoughts on this, specifically how it compares to Sprint/Asurion TEP?
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Jan 18, 2012 20:27
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Lovie Unsmith posted:So Sam's Club is offering cell phone warranties in partnership with SquareTrade: Squaretrade is pretty awesome as far as warranties on the poo poo I buy on Amazon goes, from the article it seems like the terms dictated by Sam's/Squaretrade on that plan are a little more harsh than what I've seen on Amazon.
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Jan 18, 2012 22:07
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BotchedLobotomy posted:Saw this today, its relevant for people who are interested in getting around an ETF. Okay so this kind of thing is new'ish to me, can I get a tl;dr on what you can and can't do? Basically I'm considering switching to AT&T for the Lumia 900, but it's not out till March. Do these "policy change" things expire, as in if you haven't left Sprint by X date then you automatically agree to the terms because you paid your next bill, etc? EDIT: Nevermind! http://slickdeals.net/forums/showpost.php?p=46982444&postcount=78 Looks like the cutoff date is Feb 10th. OldPueblo fucked around with this message at 23:45 on Jan 18, 2012 |
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Jan 18, 2012 23:32
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Lovie Unsmith posted:So Sam's Club is offering cell phone warranties in partnership with SquareTrade: Lower deductible but you lose the free in-store repairs when a full replacement isn't needed for faulty hardware. Is Sprint still doing in-store warranty replacement or is that back to being direct with the manufacturer?
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Jan 19, 2012 00:21
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BotchedLobotomy posted:Saw this today, its relevant for people who are interested in getting around an ETF.
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Jan 19, 2012 00:25
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datajosh posted:Huh, interesting to see people have success with that being that it's not a change to the contract. I just finished reading the thread and as far as can tell it is (I am also dumb so who knows). People keep making it about the discount but it's more about this change:  The second line is no longer included in the family plan, it's now you do one line and all others are added on. A petty change to note, but still a change right?
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Jan 19, 2012 00:33
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Is there any reason to consider Squaretrade on an iPhone 4S over Applecare+? It seems like it's nearly identical to Applecare+ except that Squaretrade has a deductible on all claims.
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Jan 19, 2012 00:45
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If they grandfather you into the discount then it's not a change...if they don't then it absolutly is. I'm always surprised that they don't just make a change going forward. To retroactivly change your contract like that seems like it shouldn't even be possible without redress, otherwise what's to stop them from just saying that your plan now has a $25 gently caress you fee, the monthly rate is doubled, and the ETF is now $1,000.
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Jan 19, 2012 00:48
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OldPueblo posted:I just finished reading the thread and as far as can tell it is (I am also dumb so who knows). People keep making it about the discount but it's more about this change:
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Jan 19, 2012 00:52
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datajosh posted:Oh yeah, re-reading that it kinda sounds that way. Gonna have to talk to my wife because having LTE and ICS right now would be kinda sweet. I like the idea of switching to Verizon's network, but not paying Verizon's costs and having data caps. Although it keeps looking like Sprint will eventually go that way anyway... I want to know more about this 800 MHz rollout.. http://www.androidpolice.com/2012/01/13/sprints-1900mhz-network-vision-is-nice-but-the-800mhz-rollout-will-drop-your-jaw/
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Jan 19, 2012 03:56
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brc64 posted:I want to know more about this 800 MHz rollout..  Now... Will we need different devices to take advantage of that, or will my EVO 3D (if I still have it at that point in time) be able to take advantage of such a thing? Edit: not the LTE portion of the article, but the better 3G coverage at 800mhz I mean. SneakyCracker fucked around with this message at 05:39 on Jan 19, 2012 |
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Jan 19, 2012 05:37
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brc64 posted:I like the idea of switching to Verizon's network, but not paying Verizon's costs and having data caps. Although it keeps looking like Sprint will eventually go that way anyway... the nickel and dime horseshit is pretty much all that's keeping me from switching. Luckily I don't have a family plan and would still be hosed for an extra 20 or 30 bucks every month with Verizon unless I go all Jainist on my usage and expectations of plan features.
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Jan 19, 2012 05:41
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ThermoPhysical posted:I'm starting to think the Nexus S 4G won't get ICS until the GNex releases. What exactly is the holdup? What does Sprint need to do to make ICS work on one of Google's own phones? I want my ICS
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Jan 19, 2012 05:45
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900ftjesus posted:Lower deductible but you lose the free in-store repairs when a full replacement isn't needed for faulty hardware. Honestly, with older phones like the Evo and Nexus being 'good enough,' I'm not even sure why people bother with insurance at this point. The $100 deductible is pretty killer, let alone the monthly cost.
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Jan 19, 2012 06:32
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900ftjesus posted:Lower deductible but you lose the free in-store repairs when a full replacement isn't needed for faulty hardware. Yes, sprint still does repairs in house. To me the tech part is pretty good, especially for normal people. We actually do repairs whether it is warranty or not, the only thing that warranty matters for is if you want to go through the manufacturer and if you need a replacement battery (batteries are not covered by TEP). More often than not its fixable/replaceable, its just major damage that requires a deduct able. I would agree that the standards for the screen to be repairable are absurd. If someone doesn't have TEP, repairs are $35, and we will still do them in or out of warranty. And even once you hit a deductible most people are simply unwilling to buy off eBay or Craigslist, I honestly tell people all the time and they just opt for insurance.
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Jan 19, 2012 07:33
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I called yesterday, and the nice lady was ready to cancel and waive the ETF if I wanted to. I asked what my cutoff date was, and it's 30 days from my next bill. She also gave me a no strings attached 25$ credit on my next 3 bills. That is pretty rad. I was ready to switch to Verizon, and get a pair of nexuses until I actually looked at their pricing. gently caress that. If I ever made a switch, it would be to T-Mobile, but I'm pretty sure their service sucks just as much as sprints around here.
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Jan 19, 2012 14:20
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mastershakeman posted:Honestly, with older phones like the Evo and Nexus being 'good enough,' I'm not even sure why people bother with insurance at this point. The $100 deductible is pretty killer, let alone the monthly cost. Absolutely agree about the Evo and Nexus S, they're too cheap used to even bother with TEP. I carry TEP on brand new phones at launch for a few months until used phones drop enough to be reasonable replacements if I drop/water damage anything.
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Jan 19, 2012 14:29
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Don't for get as well that most major credit cards offer purchase protection, many for 90 days. For my recent example. I bought a Droid Razr on 11/23 and broke it on 1/6 (I hesitate to say I broke it since the screen cracked in my pocket with no bunt force trauma to the device, but that's another story.) I then bought a Galaxy Nexus at $649 full retail. American express should give me the $299 + Tax subsidized price (around $310) back and I should be able to sell a parts only Razr for around $100. That makes my Galaxy Nexus cost me around $250 which is the price of a decent used phone. Honestly though, in the future, I may just buy my phone at full retail and then buy a subsidized phone that has the highest resale value (likely an iPhone) and sell it right away. That way if my phone gets destroyed in the first 90 days, I'll get the full purchase price back from AMEX. bull3964 fucked around with this message at 16:48 on Jan 19, 2012 |
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Jan 19, 2012 16:45
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