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Auron posted:Well considering its the flagship 4G LTE phone and is kind of a big deal, you would THINK they would have informed their employees about it.
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Jan 24, 2012 04:32
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The Entire Universe posted:Wow, more like the worst salesguy in existence. "You're looking for that? gently caress that, it's poo poo. What you want is this other thing that isn't anything like what you're looking for and has nothing special above the basics you want in a phone. You should get it for that reason." Some sales people only know how to sell one thing moderately well. It's one thing to make a recommendation based on qualitative questions but you should never talk down about a product.
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Jan 24, 2012 04:57
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I'm having issues with my digitizer, and I'll be getting a new evo3d through TEP. Anyone want to trade it for their Photon? http://forums.somethingawful.com/showthread.php?threadid=2755031&pagenumber=7&perpage=40#post399891560
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Jan 24, 2012 05:20
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ease posted:I'm having issues with my digitizer, and I'll be getting a new evo3d through TEP. what issue are you having with your 3d.
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Jan 24, 2012 05:30
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OptimusMatrix posted:what issue are you having with your 3d. Did you read his post that he linked? Auron posted:Well considering its the flagship 4G LTE phone Not yet it isn't.
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Jan 24, 2012 06:02
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Lovie Unsmith posted:Did you read his post that he linked? Yes I read it. He only says touch screen issues . what specifically is wrong with the screen.
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Jan 24, 2012 06:29
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rockcity posted:Has anyone had any luck getting an Airrave for free lately? I just called to see if they'd bend for me, but they wanted the full price for it. I'm in a "fair" area on their coverage map and any call over 5 minutes is pretty much guaranteed to drop at some point and many calls don't even get through to me. My upgrade is next week, so I'm hoping a new phone may help, but I'm doubtful. I'm half tempted just to pay for the airrave because not receiving calls is becoming a huge annoyance. I picked one up from eBay for $35.
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Jan 24, 2012 06:35
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OptimusMatrix posted:Yes I read it. He only says touch screen issues . what specifically is wrong with the screen. Doesn't matter, he's getting a refurb.
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Jan 24, 2012 06:39
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Lovie Unsmith posted:Doesn't matter, he's getting a refurb. You're really quite dense. Please refrain from quoting me in the future. I'm asking him a question, not you jackass. Trying to see if he was having the same issue I was.
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Jan 24, 2012 06:52
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I walked a friend through rooting and flashing MIUI on his ~6 month old EVO 4G. I think he fell in love with his phone again today. One of the issues among many he had been having lately was that he couldn't send MMS, but like a big dummy I didn't update his profile or PRL before flashing. Is this something that can be done from a non sprint ROM, or is he going to nandroid, flash to stock and ##DATA# or *#*#3282#*#* then restore the backup? I have no idea what else to do. I hate being 'the phone guy' and doubly so with a carrier & OEM I know next to nothing about. For what it's worth his 3G/4G worked great before and after flashing, it was only MMS that didn't.
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Jan 24, 2012 07:16
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e.pie posted:I picked one up from eBay for $35.
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Jan 24, 2012 07:48
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falz posted:Sorry but this is stupid. Their time is probably better spent informing their employees of the 5 or so phones that will come our before the Nexus. Right, don't spend 5 minutes talking about your flagship phone that is due out soon with your brand new 4G LTE network. That's real stupid. Also, apparently most corporate store employees have been briefly trained on it, I guess that's stupid too. So stupid.
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Jan 24, 2012 13:36
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OptimusMatrix posted:what issue are you having with your 3d. Ghost touches and random multi touches when I only have one finger on the screen.
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Jan 24, 2012 14:15
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Giblet posted:Some sales people only know how to sell one thing moderately well. It's one thing to make a recommendation based on qualitative questions but you should never talk down about a product. Yeah, I believe the phrase he used was "buggiest phone ever released".
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Jan 24, 2012 14:55
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The Entire Universe posted:Wow, more like the worst salesguy in existence. "You're looking for that? gently caress that, it's poo poo. What you want is this other thing that isn't anything like what you're looking for and has nothing special above the basics you want in a phone. You should get it for that reason." Its stupid from a normal perspective, but most people will just push what's in store. I did the same thing before the iPhone launch. Obviously he was over the top. And yes, never talk about about a phone one sells or will sell is a big rule. But yeah, sprint sent out a release about it to employees, but why does anyone think we would be pushing it yet? People make commission, so saying "oh wait for this" isn't a popular option. I haven't had many questions about it yet, but will likely start a reorder list soon myself. Duckman2008 fucked around with this message at 15:01 on Jan 24, 2012 |
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Jan 24, 2012 14:57
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OptimusMatrix posted:You're really quite dense. Please refrain from quoting me in the future. I'm asking him a question, not you jackass. Trying to see if he was having the same issue I was. Awfully angry about defective phones, I see.
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Jan 24, 2012 15:44
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Lovie Unsmith posted:Awfully angry about defective phones, I see. No, just your lovely worthless posts arguing with him. Auron posted:Right, don't spend 5 minutes talking about your flagship phone that is due out soon with your brand new 4G LTE network. That's real stupid. If by soon you mean as many as 4-5 months from now because we don't really know when it's coming out then yeah.
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Jan 24, 2012 15:50
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big mean giraffe posted:No, just your lovely worthless posts arguing with him. I would consider that soon...the Evo was hyped for over 6 months, and this is basically the Evo of 2012. Or maybe the Evo3 will be the Evo of 2012, if that is even in the works.
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Jan 24, 2012 16:20
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ease posted:Ghost touches and random multi touches when I only have one finger on the screen. I was having those same issues. Are you running anything that affects the lock screen, Widget locker, Nolock, Juice defender? I was running Nolock and had those issues and the second I disabled the app and rebooted all my multi touch issues were fixed. Just a shot in the dark.
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Jan 24, 2012 16:21
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big mean giraffe posted:If by soon you mean as many as 4-5 months from now because we don't really know when it's coming out then yeah.
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Jan 24, 2012 16:31
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Myrddin Emrys posted:To be fair, to phone carriers that IS "soon". The Incredible wasn't even announced until something like 2 weeks before it launched and it was a Droid line phone, and we know how Verizon loves their advertising. And the Evo 4G was announced just over 2 months before it came out, not 6.
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Jan 24, 2012 17:09
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big mean giraffe posted:The Incredible wasn't even announced until something like 2 weeks before it launched and it was a Droid line phone, and we know how Verizon loves their advertising. I remember getting a hard on for the Evo back in January 2010, it may not have been officially announced by Sprint but it was well known. This phone however, IS officially announced and therefore the employees SHOULD BE, and to an extent ARE trained on it. But apparently customer support over the phone is not. That's all I'm getting at. edit: Oh I almost forgot, besides being announced it has also been advertised...so there really is absolutely no excuse for customer service to not be trained. None, zero, zip. Auron fucked around with this message at 17:31 on Jan 24, 2012 |
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Jan 24, 2012 17:28
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I seriously hope it doesn't take the GNex 4 - 5 months or at least they push the NS4G update far before then. There are rumors that only states with Sprint LTE will get the GNex when it launches, how true could this be?
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Jan 24, 2012 18:27
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Auron posted:I remember getting a hard on for the Evo back in January 2010, it may not have been officially announced by Sprint but it was well known. This phone however, IS officially announced and therefore the employees SHOULD BE, and to an extent ARE trained on it. But apparently customer support over the phone is not. That's all I'm getting at. You want a salesman who works off of commission to tell a possible sale to come back in 5 months instead of closing the deal with them that very moment if it was possible? Will they be working that shift when they come back in 5 months, will that customer last the full 5 months, will he drop his contract and go to a carrier that has this amazing phone you are so hyped about? Those are questions you have to ask. The answer is you sell what you have and don't sell what you don't have.
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Jan 24, 2012 19:51
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Auron posted:I remember getting a hard on for the Evo back in January 2010, it may not have been officially announced by Sprint but it was well known. This phone however, IS officially announced and therefore the employees SHOULD BE, and to an extent ARE trained on it. But apparently customer support over the phone is not. That's all I'm getting at. I don't understand how you can be mad about this. What information did you hope to even learn from lowly CSRs when you closely follow phone leaks 6 months ahead of their release? Even if they could tell you something, did you think it would be more than saying it will come out sometime this summer? And then not only that, you escalated your call up to their manager to bitch about mundane phone sperg stuff some more. Amazing.
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Jan 24, 2012 19:51
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Auron posted:I remember getting a hard on for the Evo back in January 2010, Auron posted:This phone however, IS officially announced and therefore the employees SHOULD BE, and to an extent ARE trained on it. But apparently customer support over the phone is not. That's all I'm getting at. Presumably general CSRs aren't doing sales. If that's the case, then any sales inquiries should be forwarded to sales people. If they are doing sales, well, whatever. You can't purchase it, you can't even preorder it, there's nothing that a CSR could say except to acknowledge its existence. It's not really a huge loss. My guess as to why the Galaxy Nexus was announced early was to deal with the fact that the Nexus S 4G is EOL and folks are aware of Sprint building an LTE network and will have to ship some device to work on it. In some circles, the Galaxy Nexus is very desirable and folks will soon be sitting on upgrades debating to bail for Verizon or wait in hopes that Sprint will eventually carry it. The announcement of it is intended for that crowd I imagine.
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Jan 24, 2012 20:01
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When I worked at Virgin Mobile as a CSR, we were only told of phones about 1 month before they actually launched so we could prepare with training if need be. Of course, everyone else outside of VM already knew.
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Jan 24, 2012 20:03
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CRUISECONTROL posted:I don't understand how you can be mad about this. What information did you hope to even learn from lowly CSRs when you closely follow phone leaks 6 months ahead of their release? Even if they could tell you something, did you think it would be more than saying it will come out sometime this summer? And then not only that, you escalated your call up to their manager to bitch about mundane phone sperg stuff some more. Amazing. I'm not mad, and I didn't escalate it to the manager. The CSR put the manager on the phone, I was polite the entire time. I was just surprised to learn they knew nothing about the phone. Was it too much to hope that maybe they knew an approximate release date? If they didn't, whatever I don't care, just the fact no one knew anything is just strange.
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Jan 24, 2012 20:15
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big mean giraffe posted:The Incredible wasn't even announced until something like 2 weeks before it launched and it was a Droid line phone, and we know how Verizon loves their advertising. For some brand new phones, sure. On the other hand, the Lumia 900 was announced as "coming soon" to the UK, and most people think that means "June". The Pre was announced what, a year before launch?
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Jan 24, 2012 20:41
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SeaborneClink posted:I walked a friend through rooting and flashing MIUI on his ~6 month old EVO 4G. I think he fell in love with his phone again today. One of the issues among many he had been having lately was that he couldn't send MMS, but like a big dummy I didn't update his profile or PRL before flashing. Is this something that can be done from a non sprint ROM, or is he going to nandroid, flash to stock and ##DATA# or *#*#3282#*#* then restore the backup? I have no idea what else to do. I hate being 'the phone guy' and doubly so with a carrier & OEM I know next to nothing about. For what it's worth his 3G/4G worked great before and after flashing, it was only MMS that didn't. Keep in mind that MIUI doesn't have 4G. With that said though, it rocks. Make sure you stick with the stable version 1.12.9 and to answer your question, yes, you have to flash back to a sprint-based ROM since MIUI and CM are built from scratch and not specifically built for Sprint.
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Jan 24, 2012 20:51
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Auron posted:I'm not mad, and I didn't escalate it to the manager. The CSR put the manager on the phone, I was polite the entire time. I was just surprised to learn they knew nothing about the phone. Was it too much to hope that maybe they knew an approximate release date? If they didn't, whatever I don't care, just the fact no one knew anything is just strange. Any sprint employee you can get on the phone has absolutely no more information than what's already widespread among internet phone nerds. None.
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Jan 24, 2012 20:51
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Myrddin Emrys posted:To be fair, to phone carriers that IS "soon". It's also half the service life of a smartphone, which itself if half the length of a contract. I think part of the reason these announcements are typically made closer to a release date is so you don't have owners sitting on their upgrades for too long. Announce X phone 6 months ahead of time and you have Y number of customers waiting all six months instead of buying Z phone which comes out before then. Hold that release until after Z comes out and you have people who would either buy it off-contract or just be pissed they bought an Epic.
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Jan 24, 2012 20:55
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The Entire Universe posted:It's also half the service life of a smartphone, which itself if half the length of a contract. I think part of the reason these announcements are typically made closer to a release date is so you don't have owners sitting on their upgrades for too long. Announce X phone 6 months ahead of time and you have Y number of customers waiting all six months instead of buying Z phone which comes out before then. Hold that release until after Z comes out and you have people who would either buy it off-contract or just be pissed they bought an Epic. That's a questionable statement, I'd say contract length is more than reasonable as the service life of a smartphone. If you need to buy a new phone every year because your previous one is unusable, that's more you than the phone.
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Jan 24, 2012 23:49
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thisdude23 posted:Keep in mind that MIUI doesn't have 4G. With that said though, it rocks. Make sure you stick with the stable version 1.12.9 and to answer your question, yes, you have to flash back to a sprint-based ROM since MIUI and CM are built from scratch and not specifically built for Sprint. Yeah I made sure to be explicit about that, 'pick 4G or a phone that isn't running Sense' eventually 'not sense' won out. I flashed the most current version because I didn't see it mentioned anywhere in any of the threads x.y.z = experimental/nightly/weekly and x.y.a = stable. Forum phone nerds are literally the most unhelpful people in the world.
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Jan 24, 2012 23:52
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WoG posted:Any sprint employee you can get on the phone has absolutely no more information than what's already widespread among internet phone nerds. None. This is going in the OP!
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Jan 25, 2012 00:39
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Alright, here is my situation. I've decided to move to Sprint from AT&T and have no Sprint account. Since I wanted to defer my upgrade till the Galaxy Nexus comes out, I went out and bought a Sprint Evo 4G from Craigslist. Went to the Sprint store to activate the phone and the rep said I could not just sign up for a contract and maintain upgrade eligibility. He then tried to get me to either give up the Evo or have me burn my upgrade on some crappy flip phone. Is he right? Or is there some workaround I'm not aware of?
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Jan 25, 2012 01:44
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Dreissi posted:Alright, here is my situation. He's a frickin dumbass. If you want to email me, I can get you setup on that one dude: jimplaysdrums (at) gmail (dot) com Duckman2008 fucked around with this message at 02:00 on Jan 25, 2012 |
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Jan 25, 2012 01:52
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Duckman2008 posted:He's a frickin dumbass. If you want to email me, I can get you setup on that one dude: All hail Duckman.
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Jan 25, 2012 02:01
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So I guess the $10 smartphone fee isn't prorated if you add it on in the middle of a billing cycle? I bought my wife an iPhone on the 17th and the billing cycle ended on the 19th, but the whole $10 fee is there. On the other hand, the activation fee doesn't appear to have been added on.
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Jan 25, 2012 02:07
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Vykk.Draygo posted:So I guess the $10 smartphone fee isn't prorated if you add it on in the middle of a billing cycle? I bought my wife an iPhone on the 17th and the billing cycle ended on the 19th, but the whole $10 fee is there. On the other hand, the activation fee doesn't appear to have been added on. You'll probably see it on the next one then, it would be prorated. Hopefully I am wrong on this!
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Jan 25, 2012 03:16
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