|
How many of you cashiers are told to ask for zip codes when doing credit card transactions? http://www.universalhub.com/2013/add-j-crew-list-companies-sued-over-what-they-do-c
|
#
?
Jun 21, 2013 15:22
|
|
|
|
| # ? Jun 8, 2024 12:07 |
|
|
The Lord Bude posted:I expect customers to maintain basic manners and follow any instructions I give them. 
|
|
#
?
Jun 21, 2013 15:38
|
|
|
Thesoro posted:You should not be working retail. This is an unbelievably bad attitude. I should clarify my point. Obviously I aim to provide good customer service - being friendly and knowledgeable, packing correctly, etc. Sometimes, however, management implements policies that customers do not like - such as pressuring people to contribute to charity. Whether or not a person likes being pressured into donating money is irrelevant. Management wants us to raise money, so I do. Many customers get angry when they arrive at 5:02 on a Saturday afternoon and we won't let them in. It's unfair, they say. We're arseholes, they say. Ultimately, their opinion is irrelevant. The law requires us to be closed at 5, and so they don't get to come in. Customers don't get to dictate policy to us. We make the rules, customers obey them. If they don't like the rules, they can leave. I provide the best customer service I can within the boundaries of company policy. I have no qualms about telling customers that if they don't mind their manners they will be removed from the premises. Management has always backed me up on this. creatine posted:How many of you cashiers are told to ask for zip codes when doing credit card transactions? If it turns out the law was broken, then that is completely unacceptable. The Lord Bude fucked around with this message at 16:28 on Jun 21, 2013 |
|
#
?
Jun 21, 2013 15:59
|
|
|
Trying to embarrass people into donating to charity means you're being an rear end in a top hat. You may be doing so because your boss told you to, and you may be able to separate who you are at work from who you are outside of it and see it as a necessary function of your job, but while you're doing it you're still being an rear end in a top hat. It is not equivalent to telling people you're closed at closing time, and its disingenuous to compare them.
|
|
#
?
Jun 21, 2013 19:24
|
|
|
slingshot effect posted:I know your whole gimmick in this thread is to make yourself sound like a Herculean superman of retail & paint Australia as some kind of socialist workers paradise I love this description. I've always pictured it more as a Nazi sort of superman than a Hercules sort, like he's gonna strap on his company boots and stomp out some competitor's employees who foolishly came into his store to do price comparisons, fake smile and policy handbook present the entire time.
|
|
#
?
Jun 21, 2013 19:37
|
|
|
You realize if your policies drive away customers your sales will drop, right? If the behavior that causes them to leave isn't treated then your company will lose money and maybe even close the business. What kind of store do you work in where customers are expected to obey you?
|
|
#
?
Jun 21, 2013 20:13
|
|
|
ONEMANWOLFPACK posted:You realize if your policies drive away customers your sales will drop, right? If the behavior that causes them to leave isn't treated then your company will lose money and maybe even close the business. Since he said he is legally mandated to close at 5 I am going to assume an alcohol store, as generally those are the only ones with legally mandated closing times as opposed to company set.
|
|
#
?
Jun 21, 2013 20:41
|
|
|
The Lord Bude posted:I should clarify my point. Obviously I aim to provide good customer service - being friendly and knowledgeable, packing correctly, etc. Sometimes, however, management implements policies that customers do not like - such as pressuring people to contribute to charity. Whether or not a person likes being pressured into donating money is irrelevant. Management wants us to raise money, so I do. Many customers get angry when they arrive at 5:02 on a Saturday afternoon and we won't let them in. It's unfair, they say. We're arseholes, they say. Ultimately, their opinion is irrelevant. The law requires us to be closed at 5, and so they don't get to come in. I get being a shill and bring loyal to your company, but why you have to preach it here I don't get. Either way you take your job way too seriously. Now if we could go back to talking about how terrible retail is, that would be much more preferable to me.
|
|
#
?
Jun 21, 2013 22:19
|
|
|
creatine posted:How many of you cashiers are told to ask for zip codes when doing credit card transactions? For a few days every few months I have to ask for zip codes, but that's with any transaction rather than just the credit/debit card ones. Honestly, I'd kind of like to see more lawsuits like this just in the (vain) hope that my store would stop making me ask customers a million asinine questions before I ever scan anything.
|
|
#
?
Jun 22, 2013 00:01
|
|
|
For one loving time I'd like it if a customer could read the brand new, maximum brightness, signature device and follow the instructions. How loving hard is it to push one button then sign your name?
|
|
#
?
Jun 22, 2013 00:19
|
|
|
I don't get it. Walmart, the largest retailer in the country and probably the world, asks customers for almost nothing. Once in a while there is a push to get people on the store credit card, for which the entire store gets extremely modest kickbacks for hitting targets. Walgreen's asks me if I want chocolate with my order. Seriously. You nickel and dime people and make it hard to make a purchase, and people will notice and take their business elsewhere.
|
|
#
?
Jun 22, 2013 00:21
|
|
|
With the rise of online shopping and the efficiency that comes with that, it is becoming gradually apparent that retail is not profitable. Hence the push to sign people up for credit cards, extended warranties, cell phones (wtf) at point of sale to increase profit margins to offset the actual things they are selling at little to no profit that consumers actually want to buy. The charity thing is so they can have somethign for their PR agency/team to release that they are "supporting the community" or whatever. How about you try paying your employees a decent wage, nahhh.
|
|
#
?
Jun 22, 2013 00:35
|
|
|
ONEMANWOLFPACK posted:The charity thing is so they can have somethign for their PR agency/team to release that they are "supporting the community" or whatever. How about you try paying your employees a decent wage, nahhh. Paying your employees well doesn't drive up business. Good community advertising does. People don't care about retail workers.
|
|
#
?
Jun 22, 2013 01:51
|
|
|
OneThousandMonkeys posted:I don't get it. Walmart, the largest retailer in the country and probably the world, asks customers for almost nothing. Once in a while there is a push to get people on the store credit card, for which the entire store gets extremely modest kickbacks for hitting targets. I've had a few customers comment and/or complain about how much information I'm required to ask for just for 1-2 items. Then again, I've also had the manager tell me that he really didn't care if a customer got upset about feeling harassed by all our questions because hitting the target numbers were pretty much all the mattered to the company.
|
|
#
?
Jun 22, 2013 01:59
|
|
|
Yoda posted:Since he said he is legally mandated to close at 5 I am going to assume an alcohol store, as generally those are the only ones with legally mandated closing times as opposed to company set. No, a supermarket. Most businesses in my state have legally mandated closing hours. When I say I expect customers to follow my instructions, what I mean is, if I see a customer doing *thing they shouldn't be doing* or not doing something they are supposed to do, and I call them on it, I expect them to follow my instructions.
|
|
#
?
Jun 22, 2013 02:10
|
|
|
The Lord Bude posted:When I say I expect customers to follow my instructions, what I mean is, if I see a customer doing *thing they shouldn't be doing* or not doing something they are supposed to do, and I call them on it, I expect them to follow my instructions. Or what? 
|
|
#
?
Jun 22, 2013 03:09
|
|
|
Ghostnuke posted:Or what? or the nice man from security helps them take their groceries to the car.
|
|
#
?
Jun 22, 2013 03:13
|
|
|
The Lord Bude posted:or the nice man from security helps them take their groceries to the car. You woulf hate working in America. I would hate shopping in Australia.
|
|
#
?
Jun 22, 2013 04:36
|
|
|
Duckman2008 posted:You woulf hate working in America. I would hate shopping in Australia. Please don't judge us based on Bude. I'm one of those people who likes to write to corporate. I've done retail, it sucks, and when someone helps me out in a store I always write corporate, copied to their local manager, to pass on my thanks and emphasize how much more I spent/will spend in given store because of that employee. I feel good, the employee gets a positive note in their file, maybe even some recognition, everybody wins. Doesn't matter if I'm getting groceries, video games, or scented candles, if you're nice to me I'm going to ask for your name and send off a happy email/letter to your employer saying you're awesome. That said, if someone pulled something like this, The Lord Bude posted:If they still say no, you have one last chance to get money out of them by embarrassing them with a response like "oh you don't like kids?" I'm fairly sure I'd send off one hell of a nastygram about that. I know there's quotas to meet, I know some places make you ask. That's alright, I'm polite, and if you're nice odds are I'll give you a throwaway email to help you meet numbers. Hell, I like kids, I might donate. But gently caress a guilt trip like that. But I've never had to do that. Never encountered that, ever. I know we all know that Bude's a gimmick, but seriously. I've never encountered a store where anything like that was ever said to me. Not in Coles, Woolworth's or anywhere else.
|
|
#
?
Jun 22, 2013 05:41
|
|
|
I love working retail but how the gently caress do I get out of where I am and into a profession with paid sick days? I got a throat infection and this is basically total financial freefall. I can't talk even in a whisper and even once my voice comes back the doctor told me not to talk for a while so that's like a week of missed work. So many savings wiped out. I told myself I'd quit this and go back to college once I got enough savings but if basically anything happens I'll never have enough savings. The only reason I even have loving laryngitis is work and the only reason its so bad is because we're so understaffed I had to go back to work and talk through barely having a voice -- and I quit smoking this week because of it, but I only started smoking because when work is making GBS threads on me it gets me outside for 15 minutes a day. I love the actual work and I'm amazing at it but I get paid like loving garbage, treated like loving garbage, no PTO, no time and a half, and no workers comp. I like my coworkers but swear to god if I had the opportunity I'd be spitting in their coffee to get more hours. How do I get out of this and into somewhere that isn't this? Full communist revolution please 
|
|
#
?
Jun 23, 2013 12:43
|
|
|
Saeku posted:I love working retail but how the gently caress do I get out of where I am and into a profession with paid sick days? I got a throat infection and this is basically total financial freefall. I can't talk even in a whisper and even once my voice comes back the doctor told me not to talk for a while so that's like a week of missed work. So many savings wiped out. I told myself I'd quit this and go back to college once I got enough savings but if basically anything happens I'll never have enough savings. The only reason I even have loving laryngitis is work and the only reason its so bad is because we're so understaffed I had to go back to work and talk through barely having a voice -- and I quit smoking this week because of it, but I only started smoking because when work is making GBS threads on me it gets me outside for 15 minutes a day. Work a retail job that has union backing is really the only answer here (which is of course rarer and rarer in the US). I'm a union member and after the first day they have to pay me. Sorry to hear it dude.
|
|
#
?
Jun 23, 2013 13:42
|
|
|
Saeku posted:I love working retail but how the gently caress do I get out of where I am and into a profession with paid sick days? I got a throat infection and this is basically total financial freefall. I can't talk even in a whisper and even once my voice comes back the doctor told me not to talk for a while so that's like a week of missed work. So many savings wiped out. I told myself I'd quit this and go back to college once I got enough savings but if basically anything happens I'll never have enough savings. The only reason I even have loving laryngitis is work and the only reason its so bad is because we're so understaffed I had to go back to work and talk through barely having a voice -- and I quit smoking this week because of it, but I only started smoking because when work is making GBS threads on me it gets me outside for 15 minutes a day. Do you live in the United States near a casino? I always tell as many people as possible to get into the casino business. Every job inside of the business pays more than the same job outside of it.
|
|
#
?
Jun 23, 2013 14:08
|
|
|
I quit my retail job about a month ago. It was a good job, I liked my co-workers and management, but I was moving out of state. Now my company has filed Chapter 11 bankruptcy. I don't want to say it was because I left, but it's totally because I left.  (not really)I'm not looking for a new job for a few months, but this is going to make it hard to get a reference. The managers said it's against corporate policy to give a reference, but they would all do it for me because I was so awesome. I guess I need to call them and get personal contact info instead of just the store number, don't I. Ugh, it seems so crass. They are in jeopardy of loosing their lively-hood, and I need to ask them if they're willing to give me their home numbers to talk me up for another lovely low-paying job.
|
|
#
?
Jun 23, 2013 18:02
|
|
|
So at my store we have to sell "extended warranties" on certain items when the register prompts for it (although we can't call them "warranties" because customers might be pre-disposed to automatically saying no). Some people go all-out to sell them, but I do only what I have to do. I get 50 WHOLE CENTS for each one I sell! HOORAY! So yesterday I'm on a register and I get a prompt on a customer buying a blender. Yes, a loving $24.99 blender that 99% of the population sees as disposable and the company wants me to sell a protection plan on it. So I go through my spiel and I'm cut off curtly with a "Oh my god, no! What else? Are you gonna try to sell me one on a pack of gum, too?" Look, I don't like selling them either, but you don't have to be an rear end in a top hat about it. Just say "no" and move on with your life.
|
|
#
?
Jun 23, 2013 22:38
|
|
|
Retail Slave posted:So at my store we have to sell "extended warranties" on certain items when the register prompts for it (although we can't call them "warranties" because customers might be pre-disposed to automatically saying no). Some people go all-out to sell them, but I do only what I have to do. I get 50 WHOLE CENTS for each one I sell! HOORAY! This is why everyone should have to work retail at some point in your life. It makes you much less likely to be a dick to someone that's just doing their job.
|
|
#
?
Jun 23, 2013 22:44
|
|
|
I work the counter at a super market bakery so this basically means I do most of the customer interaction (taking orders, getting stuff from the case, etc) and also other drudgery other people are too important to do. Yesterday some lady called to order a cake. She was really quiet and sounded really broken up, occasionally inexplicably going quiet for short periods before continuing on. She wanted a cake for her son and wanted a "fishing scene" drawn on, but that's unfortunately beyond the ability of our cake decorators to do in a timely manner on weekends because like any retail place our hours are cut to the bone, and we're busiest on weekends. I felt like an rear end in a top hat telling her she'd have to settle for an "edible image" printed out from a computer (which tastes like crap) because eventually she said her son was in the hospital, and in a roundabout way, he wasn't going to have another birthday. It wasn't hard to figure out from there that she was crying/close to it and it was really painful for her just to order a last cake for him. Her son wasn't even old enough to graduate high school. I didn't actually get to talk about the order to the decorator who did it, but she did a good job of making it look nice and chose a surprisingly appropriate picture despite not knowing about the situation. Working retail isn't supposed to be depressing in this way though. 
|
|
#
?
Jun 24, 2013 01:38
|
|
|
Retail Slave posted:So at my store we have to sell "extended warranties" on certain items when the register prompts for it (although we can't call them "warranties" because customers might be pre-disposed to automatically saying no). Some people go all-out to sell them, but I do only what I have to do. I get 50 WHOLE CENTS for each one I sell! HOORAY! You get 50 cents per plan you sell? We get jack poo poo. Well that's not true, if we DON'T meet quotas they start cutting hours. Starting with people who got the least plans/rewards/credit cards/whatever. So really the only thing that makes you want to sell in our company is fear of losing hours. Most people still don't give a poo poo though and don't try very hard to sell. And yes, sometimes you get assholes who interrupt you. It sucks rear end. Just today I was asking a man "Do you have a Rewards Card?" But I didn't even get that far. I got to "Do you have a Re--" "NO! I don't want anything!" Then he started mumbling under his breath while angrily swiping his card over and over because the machine wasn't ready yet.
|
|
#
?
Jun 24, 2013 01:45
|
|
|
Fil5000 posted:This is why everyone should have to work retail at some point in your life. It makes you much less likely to be a dick to someone that's just doing their job. I know it's definitely made me a better customer and I was already a pretty polite person anyway. I swear I have some people who just come into the store looking for a fight or something though. One lady came into the store Friday and was just so angry and snapped at me about every single thing I said no matter how neutral it was. She came back again the next day and freaked out at me because her coupon wouldn't work. The date on the coupon was still good, so "obviously" I did something wrong entering it (I didn't) and then when I explained that every drat thing she bought was from a brand that's always excluded on every coupon we send out she flat out denied it was excluded even though it was right there in the fine print. I didn't dare point out that she hadn't read the coupon properly because she probably would have ripped my head off with her bare hands at that point. She's also previously went into a rage when I offered to help her find a mirror to try on a coat last winter. I'm not sure why she keeps coming back if she hates us all so much.  Buggiezor posted:You get 50 cents per plan you sell? We get jack poo poo. Well that's not true, if we DON'T meet quotas they start cutting hours. Starting with people who got the least plans/rewards/credit cards/whatever. So really the only thing that makes you want to sell in our company is fear of losing hours. Most people still don't give a poo poo though and don't try very hard to sell. If I thought it wouldn't get me into a bunch of poo poo with my boss (or outright fired) I'd love to pitch to customers with something like "Would you like to join our rewards program so I don't get written up/have my hours cut?" I know a lot of assholes wouldn't care, but I think it would be nice to let people know that no, I'm not pushing this poo poo to annoy you or get sweet kickbacks I'm being strong-armed by management with threats to meet a stupid quota.
|
|
#
?
Jun 24, 2013 03:17
|
|
|
Retail Slave posted:So at my store we have to sell "extended warranties" on certain items when the register prompts for it (although we can't call them "warranties" because customers might be pre-disposed to automatically saying no). Some people go all-out to sell them, but I do only what I have to do. I get 50 WHOLE CENTS for each one I sell! HOORAY! Oh this indeed. I had a guy come in because his iPhone speaker phone wasn't working. Hardware issue, so you have to go to Apple with that. His response was "so what are you good for then?" Gee thanks rear end in a top hat.
|
|
#
?
Jun 24, 2013 03:20
|
|
|
Pornographic Memory posted:I work the counter at a super market bakery so this basically means I do most of the customer interaction (taking orders, getting stuff from the case, etc) and also other drudgery other people are too important to do. I had an experience like this once. I was grinding out the graveyard shifts for a few months and one time I'm alone at the register at about 1AM. Needless to say the store was a ghost -- all besides this fidgety older looking guy in the corner by the newspapers. He probably in all truth wasn't even that old, but he looked like someone who didn't get much exercise / shut in/ anti social type with real thin hair, plus he looked a nervous wreck. He had a really shifty and uneven tone that put me on my guard because crazy as poo poo things were liable to happen in my former store's low-income, high crime area. Things like all out brawls in the store, people jumping over cashier's registers/snatching goods out of hands and running and even physically assaulting associates (one dude got right-hooked over a pudding) all happened while I was running that shift for a mere 4 or so weeks. Anyway back to the dude he just wanted to know if we had yesterday's paper which while an uncommon question isn't that odd. Turns out while we shouldn't of, thanks to my apathy we did. See, the solo cashier on the overnight has a laundry list of things expected to be done by morning. Ripping off barcodes of yesterday's paper was something we did and then threw away the papers but it's a task I rather didn't enjoy (before anyone calls me a slacker I always get it done, just not right away because it doesn't matter) because EVERY person who saw me doing it asked for the paper without the barcode before I chucked it and I had to make up an on the fly convincing argument why I wasn't allowed. Shockingly "I'm not allowed" had an extremely low success rate. Back to the guy, I toss him the not-thrown away paper and his eyes go all watery, I ask him if 'he's alright' "..heh" and he semi awkwardly explains to me how the paper contains the obituary for his dad. I'm not really someone quick to be eager to take on a stranger's emotional baggage because I have my own stuff to deal with but since nothing else was going on I gave him my best small talk and warm friendly banter and all that poo poo. This guy was really boring too like half his stories were suspiciously similar to made-up STDH like his story about how his hero dad pushed a co-worker out the way in the nick of time from a ..."giant stack of papers" about to fall on her. I couldn't make poo poo like that up. Even though it was kind of uncomfortable I sat there for a good 30 minutes talking this guy through his dad dying (something I haven't had the misfortune of experiencing myself so I really didn't even know what to say). At the end of the day though, look back and feel optimistic that I positively altered the mood of that guy during one of the darkest times in his life just working my lovely retail job.
|
|
#
?
Jun 24, 2013 03:22
|
|
|
Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks.
|
|
#
?
Jun 24, 2013 10:42
|
|
|
Snipee posted:Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks. Apply to every opening I found was the start. It a slippery slope friend.
|
|
#
?
Jun 24, 2013 12:21
|
|
|
I had the strangest customer today. This gentleman came up to the cigarette counter: Customer: I'd like 4 50g pouches of White Ox tobacco please! Oh and 2 boxes of papers! Me: Sure! That'll be $160. *waits to see if customer starts to pull out cash or a card* Customer: Uh, would you have a pen I could borrow for just a sec? Me: Sure thing! *Hands over pen* Customer: Um, and would you by any chance have a little scrap of paper I could write on? Me: *hunts around* here you can use this post it note... Customer: *starts furiously writing something on the paper* would you have the date by any chance? Me: 24/6. *customer finishes writing* Customer: I'm having some money issues at the moment, But I assume this will do? *hands me scrap of paper* The guy had written: I *name* do hereby owe *my company* $160. *signature* *date*. Me: No. Customer: *starting to get angry* What do you mean no! You guys have never had a problem with my credit before!. Me: Sorry, I can't accept that sir. Customer: Why not! I wrote it down and everything for you! Me: Regrettably Sir, IOUs written on post it notes do not constitute legal tender in the Commonwealth of Australia. Customer: *looks dejected* *Customers waiting behind him are starting to snicker* Ohh... Well it's your loss then. I guess I'll just take all my business somewhere else.
|
|
#
?
Jun 24, 2013 12:49
|
|
|
I think you meant this thread for that
|
|
#
?
Jun 24, 2013 13:00
|
|
|
Kimmalah posted:If I thought it wouldn't get me into a bunch of poo poo with my boss (or outright fired) I'd love to pitch to customers with something like "Would you like to join our rewards program so I don't get written up/have my hours cut?" I know a lot of assholes wouldn't care, but I think it would be nice to let people know that no, I'm not pushing this poo poo to annoy you or get sweet kickbacks I'm being strong-armed by management with threats to meet a stupid quota. I actually did that when I worked at GameStop as a teenager and all the managers went to some conference in Vegas. "There's a survey on the bottom of the reciept, if you fill it out you might win something and I won't get fired!" When the numbers for that week came in we were the highest in the district, and all I could do was laugh. Thank god I got out of that hell hole.
|
|
#
?
Jun 24, 2013 13:50
|
|
|
Lord Booga posted:I think you meant this thread for that No, this is the right thread. I'm used to regular crazy people, and we have some of the strangest collection of crazies around, our store is next to a major hospital with a very large mental health ward, but this guy seemed completely sane, and seemed completely aware of what he was doing.
|
|
#
?
Jun 24, 2013 13:55
|
|
|
Snipee posted:Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks. Ran out of money while at university and ran around town hurling CVs everywhere I could find. Summer jobs are generally harder to come by than christmas ones, it must be said - it's not like they need to find people to cover summer holidays as no one gets to go on holiday in retail, and as it's generally quieter during the summer months most stores have fewer hours. Good luck.
|
|
#
?
Jun 24, 2013 14:26
|
|
|
Snipee posted:Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks. While I was in school (community college) I was getting bored and broke, so I started filling out applications at every place closer than 10 miles to my house. Walmart called me up and the opening they had was as an unloader which didn't really gel with my school schedule. I decided I'd rather have a job than a lovely degree and that's how I ended up in retail. Since then I've moved up to 3rd shift IMS lead and actually enjoy my job. It totally sucks, in regards to the amount of work I'm given and the amount of hours I've given, since where a quasi-supercenter (read: low volume). It still kicks rear end, I'm given a ton of freedom, and my management legitimately has my back and has proven it. It still sucks rear end and I love it. FYI 3rd shift lead is a rare position at stores my size that only got created so I could have actual authority over all these goddamn temps that the company keeps hiring and a backdoor way to make me full time since the company apparently hates paying regular associates a living wage.
|
|
#
?
Jun 24, 2013 15:08
|
|
|
Snipee posted:Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks. I needed a job so bad that I literally walked down the main street in town and applied at every store, coffee shop, fast food, gas station, etc that I passed. Only one place ever called me back and I thought "Sweet! I get to work at a toy store!! This will be fun!" Oh how wrong I was The best advice I can give for someone about to enter retail for the first time is this. Make sure you are self confident (or stubborn) enough to be treated like poo poo and not let it effect you emotionally. People will treat you like garbage sometimes if they can't have their way, and you have to keep a polite (or at least neutral) tone and finish helping them. I work in the electronics dept and have been there long enough that they pretty much let me do what I want and make my own decisions on things like price adjustments and how much I will let a customer get away with. I even have a master key that not only opens the video game cases, but opens ANY DOOR in the building. I don't get paid any extra for running the dept though. I am the person people ask about what game they should buy, if it's good, what it's about, is this tablet good for what I want to use it for? etc. And I love talking to people about that kind of stuff and helping them pick out something they will use and enjoy. It only sucks when you get the obnoxious people who seem like they come in the door looking to verbally abuse some staff to make themselves feel important.
|
|
#
?
Jun 24, 2013 15:32
|
|
|
|
| # ? Jun 8, 2024 12:07 |
|
|
Snipee posted:Strange question, but how did you guys start in retail? Did you just apply to every Walmart or clothing store in the neighborhood? I'm in need of a summer job, and my other options might not work out, so I'm thinking I'm going to try and join your ranks. Like the others, I was in desperate need of work and had limited transportation so I just to applied to any and every store close by. These days you won't even have to leave the house to do it, as most applications are online. After that, I got called for a couple of interviews and started working at the only one that actually offered me a position. As others have said, summer might be a difficult time since it's a relatively slow season compared to winter. However if a lot of stores are like mine, they're hiring a lot of part-timers to avoid the new healthcare regulations in effect. We're all restricted to 28 hours or less, so we're in need of more people to cover shifts without going over. Also we have a lot of students who can only work particular hours even now, so if there's a situation like that and you're flexible time-wise that will help. And uh, I hope you can tolerate being treated like absolute poo poo for the most petty reasons imaginable and (possibly) high school levels of interpersonal coworker drama. Vegastar posted:I actually did that when I worked at GameStop as a teenager and all the managers went to some conference in Vegas. "There's a survey on the bottom of the reciept, if you fill it out you might win something and I won't get fired!" My manager actually told me to say that when he was giving me the umpteenth lecture about my numbers. Maybe I should start doing that and just pretend I didn't realize he was joking. Of course knowing our usual customers, they would probably still mostly say no cause they don't give a poo poo if I get fired as long as they get their ammo and overpriced lovely clothes.  In other news, I've been getting a lot of entertainment out of reading about employee experiences with my chain on a few websites. It's funny/depressing to see that the entire chain has the same stupid problems as my store and endless complaints about the e-mail quota thing. Everyone agrees it's universally stupid.
|
|
#
?
Jun 24, 2013 18:06
|
|