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sbaldrick posted:You have to get training in the US to use a ladder He was supervising people who work on ladders all day. For that he had to get certified. Mostly it's stuff like buying rickty old ladders that are falling apart isn't okay. Don't use metal ladders on power lines.. No, it's not perfectly okay to put a ladder in a mud puddle. Basically think of all of the ways management could cut corners with ladders or get their employees to do something dangerous with ladders and the course tries to teach you not to do it.
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Feb 17, 2015 06:36
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Thomamelas posted:He was supervising people who work on ladders all day. For that he had to get certified. Mostly it's stuff like buying rickty old ladders that are falling apart isn't okay. Don't use metal ladders on power lines.. No, it's not perfectly okay to put a ladder in a mud puddle. Basically think of all of the ways management could cut corners with ladders or get their employees to do something dangerous with ladders and the course tries to teach you not to do it. Please tell me it mentioned walking under ladders at least once. Preferably with a black cat in the picture.
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Feb 17, 2015 07:02
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One of my bugs got kicked back to me by one of our offshored Indian devs with the comment "icon is obtained from bootstrap.css which does not support in the IE8". I find the not quite right English kind of charming and I think I will start saying "does not support in the IE" from now on. I kicked the bug back tho cause that was a real bug.
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Feb 17, 2015 16:31
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I hope when you kicked it back you asked them to please do the needful.
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Feb 17, 2015 16:50
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Ashcans posted:I hope when you kicked it back you asked them to please do the needful. And revert back.
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Feb 17, 2015 17:00
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But did you thank them in advance for their kind attention to this matter?
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Feb 17, 2015 17:04
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Annual performance review paraphrased: "Sundae did a fantastic job and saved the company's bacon in November and December last year. However, all end-of-year calibration meetings were held in October, so these accomplishments cannot be counted for performance. Ranking: Met Expectations." I'm just shocked, let me tell you. Edit: I mean, seriously - I already knew they were going to give me a "meets expectations" because everybody gets that. Why even talk about the good things I did or say they weren't counted? Just talk about them (or not) and write the phrase "Met Expectations." Hell, write down a recipe for your grandmother's stroopwafels and add "Met Expectations" at the bottom for all I care. Just don't pretend you were ever going to give me anything other than that in the first place. Oh, if only my company could've hosed itself hard a month earlier, I could've somehow gotten credit for having saved it (yet again). Drat, better luck next year. Sundae fucked around with this message at 17:16 on Feb 17, 2015 |
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Feb 17, 2015 17:07
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Sundae posted:Annual performance review paraphrased: You know what you must do.  nothing because like the rest of us you are a slave to the caprices of our corporate overlords 
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Feb 17, 2015 17:15
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Xibanya posted:nothing because like the rest of us you are a slave to the caprices of our corporate overlords Yep. Just because I'm willing to tell people to go gently caress themselves and have a Laughing Box on my desk for use during dumb teleconferences doesn't mean I'm outside the overlords' nets. Yet. 
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Feb 17, 2015 17:17
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^^ - What kind of goal do you have for your...let's call it "external revenue" before you're willing to finally throw the labcoat away? Why do I feel like "revenue per employee" and "customer service as a percent of sales below 6%" are toxic, completely wrong metrics by which to evaluate a customer service team? To wit: instead of hiring a replacement for an employee who left for greener pastures, that person's responsibilities now fall solely on the CS team (probably because of the RPE/CS as % of sales below 6% metrics). Her role (full time, 40 hours/week) was to oversee and manage partner integrations with our API and ensure our partners were creating systems that actually worked with ours, which involved testing their calls with SOAP, making sure the calls and request/response were formatted correctly, that they'd signed an integrator agreement, were aware of incoming development changes to our API, overseeing API documentation, etc. Adding those responsibilities for the CS team will surely not add even more stress to an already overworked group of people and increase the likelihood of burnout. Surely not! ex post facho fucked around with this message at 19:03 on Feb 17, 2015 |
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Feb 17, 2015 18:59
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a shameful boehner posted:Why do I feel like "revenue per employee" and "customer service as a percent of sales below 6%" are toxic, completely wrong metrics by which to evaluate a customer service team? Because they're absolutely stupid. I'm not entirely certain what the second one means (my interpretation is "spend less than 6% of sales on customer service" - is that right?), but the first one is definitely a poor indicator if you aren't in a sales-facing role. It's like applying revenue targets to a Quality Assurance group. Of COURSE they're a net negative in that regard; their job is to slam the door on bad batches before the customer even sees them. If my interpretation of #2 is right, it's a terrible metric if you have no impact on sales or product quality. If someone sends out a product with terrible bullshit problems and you get stuck handling CS messes they made, that's not your fault. If sales falter because (whatever) and you guys keep doing your job, that's not your problem either. It's a metric that doesn't apply. Our Investigations group has a metric of "have no more than 30 open investigations at any time" which is stupid for similar reasons: lack of input into the generation process. They don't create manufacturing errors - they just investigate the causes and recommend corrections. If 30+ mistakes happen in a week (this has happened several times), the Investigations group gets dinged for their metric because they have more than 30 open. Edit: quote:^^ - What kind of goal do you have for your...let's call it "external revenue" before you're willing to finally throw the labcoat away? We could already do it, expense-wise, but we want to have all debts eliminated before we quit and start something new. Our two objectives are repayment of all my wife's student loans and establishing a six month emergency buffer for in case something goes horribly wrong. We're paying down $4-6K a month on her loans, so I'm currently anticipating freedom between DEC2015 and JUN2016, depending on other factors like medical costs, etc. Sundae fucked around with this message at 19:08 on Feb 17, 2015 |
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Feb 17, 2015 19:06
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Sundae posted:Annual performance review paraphrased: Will those months be considered for next year's evaluation or did they just give you implicit permission to set things on fire or whatever the hell you want, as long as it's after October?
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Feb 17, 2015 19:27
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Yes, the second one means "spend less than 6% of sales on customer service", which alone indicates that CS is not slated to be properly staffed anytime soon. As an example, we have 5 full-time CS employees for over 1,000 active clients and almost all of them/us have over 50 outstanding cases on their personal queue/ticket list. In other words, there's incoming volume to be handled every day that's just piling on top of the small mountains they already have. This is of course due to the fact that two of the former employees were tapped to become sales lead generators when two of our salespeople quit over the third quarter last year due to frustration with management (natch). What a surprise! CS has no impact on sales or product quality, other than logging the bugs dredged up through JIRA to our dev team. None. Occasionally we'll get the easy upsell when a client calls in with a request to upgrade, but otherwise, no revenue generation. In fact, our CS is actually completely free, something that's definitely not the norm for the industry that I'm in. Our product is actually quite good on a fundamental level, but it does have a lot of complexity and a number of incongruous design decisions that lead to requirements for additional support. Hence my confusion around why RPE and CS<6%S are being applied to a CS team. If anything, CS should be measured around # cases/CS employee and average time to response if CS was really a concern, but nope, revenue.
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Feb 17, 2015 19:29
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a shameful boehner posted:Our product is actually quite good on a fundamental level, but it does have a lot of complexity and a number of incongruous design decisions that lead to requirements for additional support. Hence my confusion around why RPE and CS<6%S are being applied to a CS team. If anything, CS should be measured around # cases/CS employee and average time to response if CS was really a concern, but nope, revenue. My cousins company uses metrics like these for customer service, which are then actively used as a "value add" when selling products to customers and a key part of general strategy to differentiate from competitors. Seems to be working well considering the company has been experiencing year on year 50% growth.
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Feb 17, 2015 19:43
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First day back from my vacation. It looks like somebody took a dump in my inbox. There's still emails sitting in there from my first day off. It looks like my manager reassigned a few token things to make it look like she made an effort then just said gently caress it. I wish I could say I was surprised.
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Feb 17, 2015 20:20
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1500quidporsche posted:First day back from my vacation. It looks like somebody took a dump in my inbox. There's still emails sitting in there from my first day off. It looks like my manager reassigned a few token things to make it look like she made an effort then just said gently caress it. What, you didn't turn on your out of office responder, making sure to carefully and explicitly note that you will have NO ACCESS TO PHONE OR EMAIL COMMUNICATION for the duration? Or, if you did, archive/delete and "I never got an email from x!"
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Feb 17, 2015 20:43
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I need to be able to do my full job again soon (9 months since I could officially next week) as I spent the day arguing about why the word Cis is stupid. On the plus side I got my new computer and should be able to do my full job soon, on the downside I have no way to connect to the network and have been told "we will get to it when we get to it" as the answer to when I will be able to do my full job.
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Feb 17, 2015 20:49
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sbaldrick posted:I need to be able to do my full job again soon (9 months since I could officially next week) as I spent the day arguing about why the word Cis is stupid. You're a fuckwit 
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Feb 17, 2015 21:15
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a shameful boehner posted:What, you didn't turn on your out of office responder, making sure to carefully and explicitly note that you will have NO ACCESS TO PHONE OR EMAIL COMMUNICATION for the duration? Out of office was on but we have an incredibly stupid policy where if you're on vacation my manager is supposed to reassign any work in your inbox rather than have the sales team redirect their request to the department inbox. There was an email from my first day off sent at 8am in there so I was pretty much hosed from the start. A pay cut to do something else is starting to look like more of a possibility.
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Feb 17, 2015 21:22
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Pidmon posted:You're a fuckwit it was a stupid day, I can admit it.
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Feb 17, 2015 21:28
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Somehow we're shorthanded on the heels of a holiday. I'd probably be OK, even with tackling new responsibilities assigned to me last week, except that our EDI system wet the bed over the long weekend and we didn't get all of the orders we were supposed to. There is exactly one IT guy working who can fix it. If he has the time. The only customer who seems to be affected is, naturally, the biggest one with whom we have a meeting on Thursday. We do what we can, I suppose...
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Feb 17, 2015 22:20
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EDI seems so simple, like it should just work all the time. And it seems to, but the larger the company the more it seems to screw up. I've noticed this same thing happening with accounting systems. I mean you've got millions of dollars, why do you have worse systems than small-medium companies?
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Feb 19, 2015 04:11
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Chernobyl Prize posted:EDI seems so simple, like it should just work all the time. And it seems to, but the larger the company the more it seems to screw up. I've noticed this same thing happening with accounting systems. I mean you've got millions of dollars, why do you have worse systems than small-medium companies? In the case of my company, it's too many cooks in the kitchen.
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Feb 19, 2015 13:53
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Applied for a new job, negotiated on salary and just got the news yesterday that it was approved by their senior management, so the formal job offer is good to go. Contingent on drug test/background check next week (which I have no reason to worry about), but I am planning on giving my 2 week notice this Friday. I am suddenly far more relaxed and feel better about everything. Its pretty cool.
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Feb 19, 2015 14:57
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GanjamonII posted:Applied for a new job, negotiated on salary and just got the news yesterday that it was approved by their senior management, so the formal job offer is good to go. Yes, the period between an offer and actually starting are usually the most tranquil of any person's career
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Feb 19, 2015 15:25
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Radio Talmudist posted:Yes, the period between an offer and actually starting are usually the most tranquil of any person's career Except when management threatens you and then backs off just to mess with you.
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Feb 19, 2015 16:45
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Peven Stan posted:Except when management threatens you and then backs off just to mess with you. I want to say my employer is above that, but I really don't care at this point. The way its shaping up is I'll have a week off between jobs and I am just happy. We had someone on our team get an offer a year or two back, when he told the management he was let go on the spot. That actually sounds even more relaxing - no busy 2 week knowledge transfer period, no rushing to tie up all the loose ends.. just peace until you start the new job.
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Feb 19, 2015 21:31
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Congratulations, Boss. Your attempts to get me to do twelve hours of work in a ten hour day have caused me to stop giving a gently caress entirely. Good job!
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Feb 19, 2015 22:17
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readingatwork posted:Congratulations, Boss. Your attempts to get me to do twelve hours of work in a ten hour day have caused me to stop giving a gently caress entirely. Good job! You're making progress. Just expand that stop giving a gently caress attitude to everything job related in the future and then you'll really be set. Probably promoted, too! ex post facho fucked around with this message at 22:39 on Feb 19, 2015 |
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Feb 19, 2015 22:36
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My (tea partier) boss said something jaw-droppingly dumb today. In the break room at lunch today one of my black colleagues said that sitting near him was so awesome people should pay him their delicious food for the privilege (I had a tasty-smelling lunch and he was joking that I should give it to him. This is a typical routine for us and the roles reverse often. We are friends of convenience who make inane jokes to dull the pain of corporate.) and my boss said something like "please, back in the day I could buy you at kmart". My colleague laughed that off very graciously and I quickly found something very interesting on my phone to look at, but inside I was more like 
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Feb 19, 2015 23:31
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Well if that's part of a pattern of said boss harassing that dude that comment is probably slam-dunk evidence for a hostile work environment.
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Feb 19, 2015 23:37
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Peven Stan posted:Except when management threatens you and then backs off just to mess with you. The notice period is a courtesy, if anyone in management wants to jerk me around during that time I would have no problem just walking out. If they're going to act like I'm the enemy for quitting my job, I'm not going to get a good reference from them anyway, so I don't have any incentive to put up with any nonsense. The last job I quit, my boss didn't talk to me at all during the entire period and all the handoff work I did was coordinated with my peers. Suited me just fine.
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Feb 20, 2015 03:00
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Che Delilas posted:The notice period is a courtesy, if anyone in management wants to jerk me around during that time I would have no problem just walking out. If they're going to act like I'm the enemy for quitting my job, I'm not going to get a good reference from them anyway, so I don't have any incentive to put up with any nonsense. The brokerage industry in St. Louis is like 5 firms of people who all know each other because everyone job hops so they are all very chummy. Supervisors and managers all email each other between firms and a lunatic manager can have you blackballed from this industry with a few phone calls.
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Feb 20, 2015 06:14
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Peven Stan posted:The brokerage industry in St. Louis is like 5 firms of people who all know each other because everyone job hops so they are all very chummy. Supervisors and managers all email each other between firms and a lunatic manager can have you blackballed from this industry with a few phone calls. Sounds like you should look into lovely Kansas City or Chicago. gently caress that noise.
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Feb 20, 2015 13:59
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So I'm calling all the project managers/managers I work with at the moment and telling them I'm leaving. So far not a single person has been negative about it. Everyone has congratulated me, said they will miss working with me, all supportive and such. Including those folks who I've had a somewhat more difficult working relationship with. They're also far more candid about the company. Its like when you quit the cloak of corporate bullshit is lifted and people become human beings again.
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Feb 20, 2015 15:25
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Peven Stan posted:The brokerage industry in St. Louis is like 5 firms of people who all know each other because everyone job hops so they are all very chummy. Supervisors and managers all email each other between firms and a lunatic manager can have you blackballed from this industry with a few phone calls. On the other hand, if your manager is a lunatic, everyone knows she is,
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Feb 20, 2015 16:17
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So my bonus got cut because we as a company "underperformed" this year. This was announced on tuesday. Wednesday our main program goes down at 8 am meaning nobody in the department can do any work. Later in the day they announce we are approved to work overtime despite the program being down. The program was down till Thursday afternoon. gently caress this place its like trying to thread a needle with one of those pool noodles. They can't rub two quarters together for us but complain that we aren't able to compete with other companies and approve overtime at the drop of a hat even though nothing can be accomplished with the extra time.
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Feb 20, 2015 16:32
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Clearly the only logical course of action is for you to log a shitton of 'overtime' and make back your bonus. : "What do you mean, what was the result of all that overtime? The system was down, what do you think was the result?"
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Feb 20, 2015 18:03
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GanjamonII posted:They're also far more candid about the company. This is 100% my favorite thing about those 2 weeks. You learn that every single person was just as miserable as you were. It must be what it feels like when you're about to get out of prison.!
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Feb 20, 2015 18:21
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FrozenVent posted:On the other hand, if your manager is a lunatic, everyone knows she is, Its a testament to how far this company has fallen. She was hired despite her reputation and the hiring AVP even asked her about all the things she's heard about this individual.
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Feb 20, 2015 20:00
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