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tokin opposition posted:i'm sleepy, there should be mandatory nap time at work Many years ago I got good at getting a 5 minute nap sitting up in my chair with one hand on my keyboard like I was still working. Only problem is if I started to nod off big time I'd click mouse buttons so I had to make sure the top window was something harmless.
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Sep 22, 2023 20:03
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Susat posted:So uh, your girl got a promotion. Congrats!! Kinda terrifying to be put on the spot like that but it sounds well deserved. I applied for a promotion at my job today, hopefully the HR process is mostly a formality, but I’m still going to be sweating internally until I get the final word.
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Sep 22, 2023 20:32
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post hole digger posted:someone in a group chat posted that tweet and said 'wow 100/hr is a lot'. lol. lmao. chiming in to say that contact center dudes could get 5x (or more) if a 100+ agent center was borked. Even outsourcing this directly to contractors is dumb AF.   that they would do this directly through loving job boards/twitter. There's no loving way a bunch of disparate linux nerds are going to slap together anything meaningful in a weeks time. I'm guessing the bigger IT contracting firms at the specs/timeframe, but in this scenario you bite the bullet and find someone whose willing to take a blank check. very tangential - my former work helped a very large beverage company design+deploy a state-of-the-art (for 2016) on-prem collab enviromment - redundant CUCM, redundant bridging integrated with SfB, local meeting numbers, OBTP for room scheduling, basically the entire Cisco + collab portfolio deployed with every option. The customer was surprised how well it worked and how much their end users consumed it, and ended up nearly doubling the environment in 3 years. In 2018ish, in comes a new CTO who decides that everything on-prem isn't worth supporting, and they're moving everything to the Webex cloud. Even the Cisco sales reps were like "um, maybe you should think about this". CTO is adamant that even discussing equipment staying on prem could be a terminable offense. We're just the reseller, we kept telling everyone who could listen that they should, at least, maintain the on-prem equipment for a while because it was all sunk cost and Webex just wasn't that good yet. CTO gets inches away from firing us as a reseller because of our suggestion. We say OK cool, whatever you want Mr Customer, and we decomm the environment. this happened maybe two weeks later. Their whole environment was down for six+ weeks, with intermittent reliability for another six. All of their endusers reverted back to their very-expensive audio bridge, collaboration consumption had completely collapsed, nobody used any of the conference rooms they had spent 100k+ building (each), and ultimately the CTO got fired.
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Sep 22, 2023 20:49
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Got fired, or got a parachute payment and is off to do a destroy-and-exit somewhere else?
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Sep 22, 2023 21:10
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Nothing like a late Friday ticket of “We decided to go buy cheap $100 monitors off Amazon instead of putting in a ticket for equipment, and now we need help setting it up and also we need docks.” Haven’t decided if I want to push back or just send them two docks from my “replaced” pile and call it a day.
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Sep 22, 2023 21:33
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Cyks posted:Nothing like a late Friday ticket of “We decided to go buy cheap $100 monitors off Amazon instead of putting in a ticket for equipment, and now we need help setting it up and also we need docks.” clock out and save an easy ticket to do monday.
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Sep 22, 2023 21:36
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Crosby B. Alfred posted:I wonder what the hell happen with this whole attack. I can't imagine the conversation between the CEO and CIO. And I'm surprised casino's aren't more Windows heavy. Casinos are famously window-free environments
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Sep 22, 2023 22:07
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Thanks Ants posted:Got fired, or got a parachute payment and is off to do a destroy-and-exit somewhere else? Seriously, I wonder if they've been hired at Salesforce yet.
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Sep 22, 2023 23:18
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I had a 4pm meeting where our vendor tried to figure out how to us Okta despite having “tested” it earlier They took 55 minutes and wanted to schedule another meeting to waste 10 people’s time Shut that poo poo down and told them it sounded like they need to review internally before we commit to further meetings and that fucker tried to say that they didn’t need to review internally They’re reviewing internally before we meet again. Tl;dr; if you ever schedule a 4pm meeting on a Friday 1) you better know your poo poo and 2) it better be for a good loving reason gently caress vendors
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Sep 23, 2023 00:49
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On Fridays, I ascribe to the rule of "in before 10, nothing new after 2", doubly so when it comes to meetings!!
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Sep 23, 2023 00:52
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I have a policy that if you, as a vendor, ask for a meeting before 1030am I will mercilessly grill you about the product and any "i dunnos" count triple against you, and its your fault for not letting me have time for the various chemicals I throw at my body to take effect. Coworkers get a little bit more grace as I will just straight up reject meetings without an agenda and a clear need for me to be there before 1030a
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Sep 23, 2023 02:38
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tokin opposition posted:i'm sleepy, there should be mandatory nap time at work As soon as it becomes mandatory you won't be able to fall asleep and it will drive you insane tehinternet posted:Tl;dr; if you ever schedule a 4pm meeting on a Friday 1) you better know your poo poo and 2) it better be for a good loving reason I did this to my customer last week because I didn't want to change the time of my scheduled massage to do it earlier in the day. I don't feel bad at all because they are a pain in my rear end. They retaliated by putting a 4-5 on my calendar every single day this week, and a couple 5-6's just for good measure. KillHour fucked around with this message at 05:06 on Sep 23, 2023 |
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Sep 23, 2023 05:00
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BIG FLUFFY DOG posted:Casinos are famously window-free environments Personally, if I wasn't in a coding bootcamp right now I'll totally try and put myself through RHCE bootcamp and just do it. I'm sure it might suck but goddamn I bet you'd learn a ton.
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Sep 23, 2023 13:36
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Seems like a great opportunity to get the job, clock in and do absolutely nothing for a day or two and collect a few thousand. Maybe install a persistent foothold if you feel like you might need a bigger payday in a few years E: Ooh even better get chatgpt to write you code CloFan fucked around with this message at 13:54 on Sep 23, 2023 |
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Sep 23, 2023 13:51
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I have a repeating all day friday appointment that just says “focus time”
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Sep 23, 2023 13:58
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gooby pls posted:I have a repeating all day friday appointment that just says “focus time” I have an everyday calendar entry that is "East coast time difference" since I'm on the east coast, but work for a west coast based company. Starts the minute I'm done for the day, and goes until the next day. See, you knew I wasn't going to attend that meeting BECAUSE THE TIME WAS NOT FREE ON MY CALENDAR
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Sep 23, 2023 19:03
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I’m bad about putting stuff on my calendar but I do spend a good amount of time “in the field” and there’s no way I’m going to schedule out working my tickets on my calendar. It leads to issues where people will see I have nothing scheduled for a time slot tomorrow and assume that means they can just fill up by calendar with invites but as far as I’m concerned, unless I accept your invite, I’m not committing to it. And unless it’s will in advanced or we discussed a time prior, I’m not accepting.
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Sep 23, 2023 22:07
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BaseballPCHiker posted:It's been close to a decade since I've worked with 8x8 but you're correct. Much as I love 8x8, this is true. I'd never recommend it for a call center that interacted directly with customers or retail or anything. If the phone is a thing that actively makes you money, you have to control all of it.
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Sep 24, 2023 04:40
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I’d love to test out migrating to Microsoft teams with a call plan (and it’s something we’ve talked about before) but the two main hurdles are 1) my CTO rather outsource everything to a third party instead of actually being in charge of anything IT 2) while it looks like it’d work out great for our HQ where everyone has a dedicated phone and extension, I’m still hesitant about our customer facing locations. Looks like they have a Common Area Phone license that would do the trick, but then the staff at those locations wouldn’t have calling through teams unless we pay double. I know some are going to think I’m crazy, but I’m tempted to pilot Unifi Talk at one of the sites for a few months. At $10 or $20 a month, even with having to buy new phones it’ll pay itself off in under a year, and each application will only be supporting 3-5 phones.
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Sep 24, 2023 15:17
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Cyks posted:I’d love to test out migrating to Microsoft teams with a call plan (and it’s something we’ve talked about before) but the two main hurdles are Talk is barely better designed than the rest of their product with support to match, I wouldn't use them in any settings where you have a budget higher than none.
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Sep 24, 2023 16:50
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Outsourcing for that is not a gread idea, they will hit you back with the fees they will charge on anything they will do for you and you will forever be a slave to them as any change has to go through them. It sucks. Most third-parties I've worked on with anything related to IT had to google poo poo in my face, keep it in house at that point I can google poo poo myself without paying you stupid amounts of money lol What also sucks is Teams with a call plan. It's what we use where I work and dealing with extensions and stuff is just Not Fun. Maybe I didn't find the actual ways to set up extensions easily, but man is it a pain to get anything done other than assigning anyone a number.
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Sep 24, 2023 19:13
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In general, I think outsourcing IT is a trap. They are never invested in the organization and the work is always subpar and everything costs extra money. Frankly, I think doing most things in-house saves money and improves results. But for specialty areas like VoIP, I do think it can be worth it, depending on what you need, or at least outsourcing the initial setup. That stuff can get pretty complex. We run our VoIP stuff in-house, but we contracted out the design. Our contractor was excellent and left us with an organized system that we could administer. VoIP administration is always a pain in the rear end, though. Because traditional phones are legacy tech, people have well-established ideas in their heads about how things should work, and no two people have the same ideas about it. There tend to be a lot of "special cases" and you end up making all these individual changes.
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Sep 24, 2023 19:21
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No I’m not going to help you troubleshoot your own drat product. No it’s not my responsibility just because the customer also uses our product If you knew anything about your own product you would know our product doesn’t even touch the portions that’s failing and not sure how you’ve gotten as far in this job as you have No calling three times is not going to change this answer
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Sep 24, 2023 19:37
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guppy posted:In general, I think outsourcing IT is a trap. They are never invested in the organization and the work is always subpar and everything costs extra money. Frankly, I think doing most things in-house saves money and improves results. But for specialty areas like VoIP, I do think it can be worth it, depending on what you need, or at least outsourcing the initial setup. That stuff can get pretty complex. We run our VoIP stuff in-house, but we contracted out the design. Our contractor was excellent and left us with an organized system that we could administer. The worst I've mused with dealing was extensions and I said lol gently caress that and then no one kind of has issues with it, especially since we blocked our phone system to anyone external (as in they are redirected to a message telling where to leave an email no matter what), so I have simply chosen not to bother further, people just call each other using Teams's built in stuff. I'll absolutely second the idea that outsourcing IT in general is a bad idea for most things though. I'd rather people bug me about stupid poo poo like having their email deleted because they selected all their emails and then their mouse accidentally hit "Delete" on the keyboard and flushed everyhing (real case that has happened to me) than to deal with someone that is NOT in a hurry to get back to me to fix whatever issue we are having. Also helps build general knowledge of how stuff works and how to modify it (well until something like Microsoft hits you with the "we migrated this thing somewhere else have fun re-figuring it out!)
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Sep 24, 2023 19:48
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Cyks posted:I’d love to test out migrating to Microsoft teams with a call plan (and it’s something we’ve talked about before) but the two main hurdles are Please, do not move to Unifi Talk. Really, until Ubiquiti can provide proper enterprise support for their products I would not move anything other than a small business (think car repair shop, small lawyers offices etc) to their products. I say this as someone who uses Ubiquiti in their house. I think they make good products! But the lack of support and lack of distribution through VARs means I personally wouldn’t touch them for true enterprise solutions.
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Sep 24, 2023 20:21
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chocolateTHUNDER posted:Please, do not move to Unifi Talk. Really, until Ubiquiti can provide proper enterprise support for their products I would not move anything other than a small business (think car repair shop, small lawyers offices etc) to their products. As former Ubiquiti tech support, I can firmly say 'gently caress Ubiquiti products'. Holy poo poo the company was beyond hosed on development, testing AND support. Company premise was that everything was run by engineers and by god does it show at every level. The sheer number of completely broken products that company was selling, knowing that it was totally broken but requiring us to pretend that all the support tickets weren't about known (and totally ignored) issues... The only thing in the company that got anything close to proper testing was radio signal stuff, and it STILL had major problems that had telecom companies telling us to fix our poo poo or the FCC would be called to shut it down...
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Sep 24, 2023 20:56
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If you want to roll your own phone service 3CX is probably the best option. I have a side gig on the self-hosted Pro license for the hotdesking and M365 SSO, and as long as you use the supported handsets it more or less runs itself.
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Sep 24, 2023 21:09
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We use ubiquiti for some wifi bridging, but our support plan is the box in the back with a spare
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Sep 24, 2023 21:45
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thewizardofshoe posted:Congrats!! Kinda terrifying to be put on the spot like that but it sounds well deserved. I'm wishing you luck, this job has changed a lot for me, and this promotion will hopefully give me more stability. My first job as midshift lead was to follow the engineer around and test DOA motherboards, and my second job was to come in on saturday and fix our documentation. Luckily I got some fat OT hours for that so I'm not complaining as much as I am exhausted. We got audited by an nVidia guy and nobody (me included) was doing the on paper documentation because you could always check both of our websites to figure out where a unit was, and then we failed again because not only did people not fix what they were supposed to, they also weren't writing down which station they were at. Super-NintendoUser posted:Promotions are all fake in the tech industry. They find someone to just dump more work on, append a title, and give a 5% raise. Deffo going to be a part of the plan. I have roughly a year-ish max before I move out of the job guaranateed, My wife and I want to go back to minnesota because texas is not really a hospitable state to be in. So part of the goals in this is learning as much as I can before I move. Susat fucked around with this message at 23:02 on Sep 24, 2023 |
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Sep 24, 2023 22:58
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chocolateTHUNDER posted:Please, do not move to Unifi Talk. Really, until Ubiquiti can provide proper enterprise support for their products I would not move anything other than a small business (think car repair shop, small lawyers offices etc) to their products. Yeah, I just came across the pay-as-you-go licensing for teams and I'm scrapping that plan. Pulled a report of a few locations and they use on average 6 hours of outbound calls a month. I think a pay-as-you-go plan would work for us.
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Sep 25, 2023 01:56
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https://www.bluejeans.com I find it hilarious that redhat is the only company that actually uses this poo poo.
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Sep 25, 2023 02:01
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jaegerx posted:https://www.bluejeans.com I remember looking into their interop with Teams and our cisco systems, but that was pretty much the only time i've seen their product.
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Sep 25, 2023 03:42
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We used Bluejeans briefly in a Google collab tools shop to bridge phones with Meet or Hangouts or whatever, but once we got upgraded AV in conference rooms and better call in numbers, we ditched them entirely. I remember the licensing existed very briefly and then was never spoken of again.
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Sep 25, 2023 06:00
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Anybody have Dell PCs prompt for Bitlocker following Windows Updates? I feel like my organization gets ransomwared every time the monthly update schedule comes around. Always have a few users who panic because the computer asks them for a recovery key.
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Sep 25, 2023 13:52
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it's been a while since I've done endpoint work but my last org had this happen with some regularity on our elitebooks most of the time it went away on reboot and we never seriously investigated further
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Sep 25, 2023 13:57
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BIOS updates coming through Windows Update should suspend Bitlocker before the reboot and then re-enable it automatically. Are the machines particularly old?
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Sep 25, 2023 14:14
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Nope, these are brand new!
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Sep 25, 2023 14:47
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Dell had some issues specifically with their TPM drivers/firmware for a while there, and the updates may not come through Windows Updates. I saw similar issues on my own XPS13. For my personal device, I was able to find an update through the Dell Connect software/update thingie. I don't know what the current hotness in endpoint management is.
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Sep 25, 2023 14:55
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one of our monitoring systems will whine about the UUID of drives changing and it's almost always due to updates and resolves itself with a reboot, which I assume is the same similar issue
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Sep 25, 2023 15:21
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Anyone else just sit back and watch a shitshow unfold, but refuse to get involved because it'll make your life hell too?
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Sep 25, 2023 21:56
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