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Re: SNOW chat I've been developing on the platform for almost 15 years now, and I love it. The downsides are dealing with code written by people who don't understand JavaScript and also how scoping works on the platform. I was a sysadmin for a financial company for most of that time, and have now moved on to a partner company that develops financial applications on the platform. Seeing all the customer environments we deploy on and how they are maintained is an eye opening experience. When I was at my last company I was the sole administrator, support, and developer for about 300 users for the majority of that time, sometimes getting help when they would bring on a contractor on visa via Hexaware. They were great, but gently caress Hexaware, they are predators. So I'll second everything said above about you get what you put into it. You will be better off with a smaller ticket specific product than buying a vast powerful platform if you are not going to devote the resources and time to build it out properly.
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Mar 19, 2024 16:57
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| # ? May 26, 2024 00:30 |
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Having one of those months that makes me reach out to all my former managers/coworkers to see who's hiring. Right now I've only got one solid lead and a bunch of eager reference volunteers.
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Mar 19, 2024 17:00
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Internet Explorer posted:I was dealing with that yesterday. Took me over an hour to get Logitech support to send me a cheap and lovely key cap for a $160 keyboard. It broke with normal use, literally never seen that before. Chat, email, phone, their helpful AI was going to walk me through diagnosing the problem. Well first I need you to unplug your keyboard, wait five seconds and then plug it back in. Did that solve your problem? No? Ok, lets try something else. Please try turning your keyboard over and tapping it three times. Did that solve your problem? No? Ok, lets try something else. Please unplug your keyboard, wait ten seconds and then plug it back in. Did that solve your problem? No, Ok. I'm going to transfer you to our customer support team. The average wait time is 188 minutes. Thank you for your continued support!
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Mar 19, 2024 17:02
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 That's way too close. I think reading that just raised my blood pressure. At one point it was walking me through removing the device in device manager, uninstalling the driver, then plugging it back into a USB port. The loving key broke! It was bad enough to have to run through phone prompts and humor the poor tech on the other side, but at least you knew you were both wasting your time. When the company doesn't even have that small level of skin in the game it's infinitely more frustrating.
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Mar 19, 2024 17:05
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Starting a new temp today, I don't plan to be here longer than needed but I hope I can make a good impression.
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Mar 19, 2024 17:18
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Hey, congrats! Even if it's just for a change of pace.
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Mar 19, 2024 17:20
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Starting a new temp employee or a new temp job?
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Mar 19, 2024 17:26
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My pet hate of a tech support line is when you call in and the IVR asks if you have an existing ticket, captures you keying in the ticket number and transfers you to the correct department, and the first thing you're asked by the agent is whether it's a new or existing case, and what the case number is. I know it's not the staff members fault but it starts the conversation off badly because the company is demonstrating incompetence from the outset.
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Mar 19, 2024 17:31
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I love that calling comcast business support now forces me to go through the reboot IVR bot and will happily try to reboot my modem no matter what (even if I've just rebooted it) and forced me to wait the 5-10 minutes for a callback.
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Mar 19, 2024 18:46
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MF_James posted:I love that calling comcast business support now forces me to go through the reboot IVR bot and will happily try to reboot my modem no matter what (even if I've just rebooted it) and forced me to wait the 5-10 minutes for a callback. Oh man trying to get a person with Comcast/Xfinity is a loving joke and masterclass in how not to do things. If our other ISP in the area wasn’t < 10% of the 1.2 gigabit we get from them, I’d switch in 0.0 seconds.
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Mar 19, 2024 18:54
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GreenNight posted:Starting a new temp employee or a new temp job? New temp employee, so far the poor guy is being bogarted by my boss I've already heard him suggest SSO and automation 
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Mar 19, 2024 19:00
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Oh, my bad. I misunderstood. At least it sounds like you might have someone else to speak some sense around there!
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Mar 19, 2024 19:02
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Last place had two support numbers for the biggest third party service our customers used that we would refer to 1st number was one where you were directed to put in your 15 digit account number which was useless to us since usually even the customer didn’t know it and we always had to do warm transfers even if it killed us and would still get you passed around between 7 different robots 2nd number was one where you would be connected with reasonably competent humans fairly quickly Second number was nowhere on the public internet and not in our internal KB either (contact list there listed the first one) either you had to find it in slack or have another tech tell you about it and just wrote it down. I have no idea why this company employed so many support people who were hidden behind this Wardrobe to Narnia bullshit
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Mar 19, 2024 19:29
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well made a bit of a booboo We have had a bunch of stuff in azure that was setup prior to me joining and was a testing environment, the stuff has been sitting there on and just soaking up money (only a few hundred a month but still), I finally backed up the VMs with veeam and deleted everything. Except someone didn't do what they said they did and I forgot to check, we were still hosting a subsidiaries website on our azure instance so that went poof too. Trying to restore it now and we'll see if it works.
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Mar 19, 2024 19:47
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MF_James posted:well made a bit of a booboo This is why scream tests are so important. Turning off the power and/or network before completely dropping it would have made restoration a few minutes, including the "I told you so"s. I don't think you did anything wrong, MF_James. But learning a lesson the hard way is never fun.
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Mar 19, 2024 19:56
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Wizard of the Deep posted:This is why scream tests are so important. Turning off the power and/or network before completely dropping it would have made restoration a few minutes, including the "I told you so"s. Meh yeah I'm not really worried, I have the data anyway, just annoying i'll have to recreate a few things. *edit* restoring the app service worked, so all I have to do is deal with sec groups I believe Ah, no just had to update DNS which is hosted at godaddy despite everything else we have being through cloudflare and the admin user is someone no longer with the company rofl (easy to get around but laffo there's so much janky rear end poo poo) MF_James fucked around with this message at 20:21 on Mar 19, 2024 |
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Mar 19, 2024 20:07
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I’m in a conundrum. J2 has me working on a gigantic network migration as a solutions architect and this migration is expected to be a multiple year project. My boss and skip boss recognize that we need to bring in folks to help out and we have consulting hours paid for so that’s all good. The problem is that I’m not sure how to best utilize these contractors. What I need is to have a PM, a network engineer, and an application engineer dedicated to the project full time. What I’m getting is some contractor hours. My boss and skip seem to think that the contractor will be able to login into servers and make application changes reflecting the new network schema, as well as making switch and firewall changes to accommodate the move. I say that’s bollox because the consultant will have to be shown everything anyway so why not dedicate our SMEs to this project and have the consultants backfill their jobs on the day to day. Has anyone been in this situation? How did you navigate it? At this point I could do this poo poo myself and it would be faster than the pace we are going, but that’s not up to me and, frankly, I am grateful for it.
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Mar 19, 2024 21:08
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Thanks Ants posted:My pet hate of a tech support line is when you call in and the IVR asks if you have an existing ticket, captures you keying in the ticket number and transfers you to the correct department, and the first thing you're asked by the agent is whether it's a new or existing case, and what the case number is. bad news: if the tech support agent trusts the number keyed in, they are likely to look up INC1234567 on a real regular basis They need to just get rid of that prompt
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Mar 19, 2024 21:59
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Would would own is if it could match the number I am calling from against open cases because my profile would have the same number on it. Crazy ideas.
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Mar 19, 2024 22:02
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Our IT team decommissioned a server they deemed unimportant. Turns out it was the time server for our entire region. This was before I got here and no one noticed until something refused to upload due to time syncing being too far off. Eventually they set up new ones, but they don’t work
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Mar 20, 2024 05:27
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Hotel Kpro posted:Our IT team decommissioned a server they deemed unimportant. Turns out it was the time server for our entire region. This was before I got here and no one noticed until something refused to upload due to time syncing being too far off. Eventually they set up new ones, but they don’t work I can't wait until they figure out it's DNS.
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Mar 20, 2024 10:29
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No one appreciates NTP until you need NTP
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Mar 20, 2024 14:29
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It's honestly awe inspiring how suddenly things go sideways if time is allowed to drift too far. Time offset relative to the monitoring system is something we check for because the consequences of going too far are completely unpredictable and chaotic.
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Mar 20, 2024 14:37
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Modern Macbooks don't have a CMOS battery lol.
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Mar 20, 2024 15:02
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Most modern laptops with a built in battery don't.
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Mar 20, 2024 15:18
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We didn't realise what was happening at first, but people on long vacations/leaves were getting permanently locked out their laptops by MDM because they were losing track of time when left unpowered.
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Mar 20, 2024 15:20
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People taking 6+ months off probably want to arrange to come into an office on their first day back since a device offline for that long will probably be marked as noncompliant in terms of pending updates anyway and have so many patches to apply that rebuilding the machine is likely to be quicker. Or they can reset it themselves if users are comfortable doing self-service and you have the right sort of MDM in place.
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Mar 20, 2024 15:30
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Antigravitas posted:It's honestly awe inspiring how suddenly things go sideways if time is allowed to drift too far. Time offset relative to the monitoring system is something we check for because the consequences of going too far are completely unpredictable and chaotic. I work in finance. If time drift can be measured more than 3ms alarms go off.
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Mar 20, 2024 16:01
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bull3964 posted:Most modern laptops with a built in battery don't. Yup, noticed this on Dells a couple years back doing forensics - no CMOS battery, the main battery maintains the clock as well as powers the laptop
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Mar 20, 2024 16:11
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Thanks Ants posted:People taking 6+ months off probably want to arrange to come into an office on their first day back since a device offline for that long will probably be marked as noncompliant in terms of pending updates anyway and have so many patches to apply that rebuilding the machine is likely to be quicker. A factory reset does restore it to a functioning state but usually these users aren't that confident, and often not compliant in storing their data online.
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Mar 20, 2024 16:53
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Today I argued that a process that I thought was utterly redundant and anachronistic should be dropped and everyone agreed and we dropped it. This was… anticlimactic.
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Mar 20, 2024 17:06
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Antigravitas posted:Today I argued that a process that I thought was utterly redundant and anachronistic should be dropped and everyone agreed and we dropped it. 
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Mar 20, 2024 17:19
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Can I bitch about using Microsoft teams? Actually, scratch that, I'm going to bitch about being forced to use Microsoft Teams if you like it or not. MS teams sucks, I hate the fact that it has to 'ding' every time someone messages me, and that I can't simply turn off dings for existing chats and have it on only for newly created chats. I hate when people message me like this and every message causes a ding. loving millennials.
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Mar 20, 2024 18:21
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Cimber posted:Can I bitch about using Microsoft teams? K Thx U mad?
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Mar 20, 2024 18:35
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Millennials are 40+ now.
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Mar 20, 2024 18:36
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Cimber posted:Can I bitch about using Microsoft teams?  I've been guilty of doing this at times.
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Mar 20, 2024 18:37
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At times? It is my primary method of sending messages
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Mar 20, 2024 18:38
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I'll generally at least do a full sentence per message though.
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Mar 20, 2024 18:39
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But if I'm sending anything that takes a bit to explain you better believe my target is getting 30 odd notifications.
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Mar 20, 2024 18:39
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ding ding ding motherfucker
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Mar 20, 2024 18:40
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