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Pekinduck posted:I feel your pain. Do you have a degree? I'm not in the military but I've heard choosing your MOS carefully when you enlist makes a world of difference. You probably know more about this than I do though. College diploma. I'm going for a technical trade so at least if I don't re-up I'll have a debt-free education in something useful instead of how to do three-camera live tv which, you might imagine, isn't really much of a thing anymore  SymmetryrtemmyS posted:I hope you land in a nice cushy position making lots of money for little work. Financial independance is the most important part, but I don't mind if I have to bust my rear end to make it. Fixing radomes and pulling wheel chocks is totally fair to have the freedom to maybe go visit another country someday. I've never been outside of Canada. Hell, I'm pushing 30 and I don't even have a driver's license, which keeps me from getting a lot of jobs all on its own. Being poor really sucks. It's hard to make any headway upwards, but so easy to slip back down. To be able to take a sick day without obliterating my pay cheque, man, that's the dream right there :/
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Nov 10, 2014 02:48
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Costco's return policy is pretty loving liberal but I do kinda shake my head when people start returning the plants they bought (usually leyland cypress') all dead in trash bags and poo poo and get their full refund. And old mattresses. I feel for the girls up front doing the returns, having to deal with a mattress that someone has slept and banged on for god knows how long. Aside from those two in particular though, meh, whatever.
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Nov 13, 2014 06:15
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Santheb posted:Costco's return policy is pretty loving liberal but I do kinda shake my head when people start returning the plants they bought (usually leyland cypress') all dead in trash bags and poo poo and get their full refund. And old mattresses. I feel for the girls up front doing the returns, having to deal with a mattress that someone has slept and banged on for god knows how long. Aside from those two in particular though, meh, whatever. When I was on maintenance staff, I had someone return a four year old toilet. Somehow they convinced management to take it, despite being well used, because the tank lid had cracked. I was the lucky one to bring it back to the dock to be dealt with. Wore double nitrile gloves for that one. Also the amount of after Christmas fake tree returns are absurd and since they have lights and electronics we can't just pitch em, but the manufacturer never wants them back. It's a loving mess.
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Nov 13, 2014 06:53
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It totally pisses me off that people need to do poo poo like go Costco and buy a huge TV for their Super Bowl party and then return it afterwards. A couple months ago I saw a TV in the RTV area that had to have been like 12 years old it made me furious. I mean, why can't we just turn those people away for being stupid? Even my old warehouse manager pulled that poo poo one summer, he bought a couple of kayaks and returned one of them when he came back from vacation. I put in for a morning position so hopefully I get it so I only have to deal with people a couple hours a day.
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Nov 13, 2014 07:36
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The company assumes that keeping these people as customers means they will make more in revenue off the person's repeated business than they lose in return fraud. That, or they think that the negative press that comes from denying people will move up the chain and we'll all get slammed by corporate and undermined anyway because The Customer is Always Right. The issue is that people who consistently do this almost never spend any money that we haven't given them in the first place. It's just a neverending cycle of returns and then spending the store credits they get from the returns and then returning those things for more store credit which they spend on more stuff they plan to return later.... We have had repeat issues with people trolling garage sales for home improvement parts (especially small pipe fittings and tools, which are easy to transport en masse and generic enough that a store will return them even sans UPCs or receipts) and returning them to stores. Many of them know which brands are sold at which chain so they'll only bring items they know our store carries... others just bring full bins and boxes into the store and make the returns cashier sort through them. I have lived the nightmare of scanning 100+ plumbing fittings, checking each one to see if it existed in our system, and handing a customer a $200 store credit for his obviously stolen-or-scavenged items. I have had to handle returns that were obscenely dirty, sticky, wet, furry, or mysteriously smelly. I have found old faucets hidden in a new box ("The contractor must have put that there!"), and vaccuum cleaners with beater brushes full of hair ("I only used it once and it stopped working and smelled bad!"). My managers have approved returns that everybody knew were fraudulent because it's not worth fighting the customer when we know Corporate would bend right over if someone complained. Having the stated goal of "Being the #1 Customer Service Retailer in the World!" apparently means shafting your good customers via long returns lines, in the name of giving store credit for a stolen drill set and two carts of brass fittings, because letting the cashier say "No. Those appear stolen and you should leave now" is not good for business.  Edit: Some part of me is utterly gleeful that people who don't keep their receipts on Christmas items only have about a month to return them. We clearance and inactivate seasonal SKUs really fast; two weeks after the holiday half the returns will only get a few cents to the dollar on the original cost, and I used to love/hate returns during those weeks.  No receipt? You'll be getting the lowest selling price, which was $3. Would you like that in cash, or store credit? LET ME TALK TO A MANAGER.(Manager can do nothing because customer paid in gift card/cash and we can't look it up; we win for once) Faerunner fucked around with this message at 08:18 on Nov 13, 2014 |
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Nov 13, 2014 08:09
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Faerunner posted:The company assumes that keeping these people as customers means they will make more in revenue off the person's repeated business than they lose in return fraud. That, or they think that the negative press that comes from denying people will move up the chain and we'll all get slammed by corporate and undermined anyway because The Customer is Always Right. People liquidating their Costco items for quick cash when they are about to miss rent is not unheard of. I suspect all-out fraud is more common in poorer areas. I would straight up not accept a return of several dozen unsorted knick-knacks and/or call my manager before I did thing #1 about it, because the next thing I know I'll be on the hook for being complicit in on a fraud scheme.
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Nov 13, 2014 09:03
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Someone who is scamming your bargain-basement, minimum wage loving retail store with fraudulent returns is either a total skinflint or is utterly desperate. And those two aren't mutually exclusive! Either way they're not going to give too much of a gently caress about your righteous indignation at seeing the employer which is only paying you because minimum wage is still cheaper than a machine to try and do your job 'lose' a couple of nanopoints off of its bottom line. For which company projections have accounted ahead of time, and over which absolutely zero people in upper management will spare a single thought. I get that we all wish we were living and working in the sort of environment that we were told to expect as children, where you work for a company and give it your loyalty and in return the company helps you out (beyond providing an assload of stress and a paycheck). gently caress that poo poo. Someone's obviously shoplifting eight grand worth of electronics? "Have a nice day sir, here let me hold the door for you." If one of your coworkers spent 100% of your interactions exuding that special blend of aloof, disdainful, mistrustful, condescending, and callous with which every monolitic-corporate employer treats its drones, you would be enraged (or depressed, or whatever, not everybody has as much anger in them as I do) in short order. Don't let them get under your skin like that, either the scammers or the company. Just not loving worth it.
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Nov 13, 2014 09:39
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LonsomeSon posted:Someone who is scamming your bargain-basement, minimum wage loving retail store with fraudulent returns is either a total skinflint or is utterly desperate. And those two aren't mutually exclusive! I'm calling it in because I want to have a job next week, not because I'm in love with Big Brother. If the manager says "duly noted, now do this return" then I don't give a poo poo and I extra++ don't care how long it takes, because it's not like I'm sitting there curing cancer.
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Nov 13, 2014 10:25
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Didn't see this posted. https://www.youtube.com/watch?v=qK5xxU3DSbc Basically, Lady is a total jerk to a Dominos employee.
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Nov 13, 2014 15:06
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LonsomeSon posted:Someone who is scamming your bargain-basement, minimum wage loving retail store with fraudulent returns is either a total skinflint or is utterly desperate. And those two aren't mutually exclusive! Costco actually pays a lot more than minimum wage and is pretty decent to their employees compared to most places.
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Nov 13, 2014 15:30
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big mean giraffe posted:Costco actually pays a lot more than minimum wage and is pretty decent to their employees compared to most places. Yeah we still get our fair amount of bullshit, but Costco does pay us enough to actually care, and it's also nice that management treats us like actual human beings. I admit that a lot of the issues I bring up don't get resolved, but at least their nice about it.
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Nov 13, 2014 17:07
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Mad Pills posted:Didn't see this posted. The poor dude got fired: http://www.nydailynews.com/news/national/domino-pizza-manager-drops-f-bombs-upset-customer-article-1.2006705
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Nov 13, 2014 18:07
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I worked at Domino's Pizza for a brief stint years ago. I ended a phone call with "You're a sick individual and should seek help." The manager was right behind me and asked what that was about, I told him what and he said "ok, we'll block that guy's number."
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Nov 13, 2014 18:21
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EugeneJ posted:The poor dude got fired: Yeah, that would be the correct corporate response to an employee calling a customer a retard.
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Nov 13, 2014 18:45
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Antifreeze Head posted:Yeah, that would be the correct corporate response to an employee calling a customer a retard. I'm not a fan of the whole "angry customer provides edited excerpt of long conversation that only includes the part where the other party is aggressive" trend. The guy says in the above article that the lady was being a bitch and only started acting normal after turning her camera on. gently caress that.
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Nov 13, 2014 20:53
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Maybe if that loser wasn't incredibly unprofessional he wouldn't have gotten fired for being an rear end in a top hat on camera.
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Nov 13, 2014 21:53
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I have to agree. I don't care what was said on the phone or in person before this, if he was my employee, he'd be fired on the spot. It is true, you do have to put up with a lot of poo poo in retail, but that is the key phrase, 'have to'. If you explode at a customer and start insulting them and dropping f-bombs, you have no place in retail. Want to call her a bitch and complain about her in the break room? Ok, fine, but to her face? 
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Nov 14, 2014 00:57
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I don't think anyone is surprised at the firing. I think the idea was more "gently caress that lady, what a loving retard." I mean, seriously. I got light sauce instead of white sauce? What the gently caress does that even mean? This was probably some idiot calling in trying to scam free poo poo, then getting self righteous when her poo poo got shut down by someone trying to run a busy store rather than deal with shitheads.
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Nov 14, 2014 01:06
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I've got to agree. I don't let customers get a way with retarded poo poo they shouldn't, but calling a customer names and swearing simply isn't on. The minute you drop down to their level you lose the moral high ground.
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Nov 14, 2014 01:10
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litany of gulps posted:I don't think anyone is surprised at the firing. I think the idea was more "gently caress that lady, what a loving retard." White sauce is a cream based, non-tomato sauce. Light sauce is just less of whatever already comes on it. Domino's offers both. It was clearly just a miscommunication over the phone because the words sounded alike. It should not have been an issue, the pizza place made a mistake on the order by accident. It happens, you replace the pizza. You don't repeatedly hang up on the customer and then get into a verbal tirade with them inside the business. Running on the assumption that this is true, the lady has every right to ask for the supervisor's name/number and be upset. It really is one of the few situations that I take the customer's side with because they are typically asshats, but not this time.
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Nov 14, 2014 01:21
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See I believe the opposite. I think people should be allowed to tell customers, to their face, that they are an entitled oval office and they can go gently caress themselves, without fear of being fired. Maybe if these idiots got some abuse for their bad behavior they would stop doing it.
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Nov 14, 2014 01:30
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Pumpy Dumper posted:See I believe the opposite. Ok, let's approach this differently. You ordered a pizza. It came and the pizza was not what you ordered. What do you do?
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Nov 14, 2014 01:49
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Yeah and then customers just go spend their money at a place that will put up with their poo poo.
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Nov 14, 2014 01:49
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darkwolf220 posted:Ok, let's approach this differently. You ordered a pizza. It came and the pizza was not what you ordered. What do you do? Not call up and scream at the employee like most people do.
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Nov 14, 2014 01:49
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darkwolf220 posted:Ok, let's approach this differently. You ordered a pizza. It came and the pizza was not what you ordered. What do you do? No I understand if it's a legitimate complaint. We don't know the entire story for the Dominoes guy, like what was said on the phone call. I guess I forgot to add that into my prior statement.
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Nov 14, 2014 01:50
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No, we don't, we can only go on what we see and that is what I am judging this situation on. But I can not fathom what could possibly be said over the phone that that particular response would be appropriate to.
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Nov 14, 2014 01:53
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I don't really care what the lady or her son said on the phone, just replace the pizza and make her happy on what is an obvious misunderstanding. Who cares, remaking a pizza a hell of a lot cheaper than losing a customer. It's childish to get yourself fired by telling a customer to go gently caress herself.
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Nov 14, 2014 02:15
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Having seen that guy's facial hair, I don't think he was particularly concerned with concepts like "appropriate."
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Nov 14, 2014 02:26
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Childish? No! It's principled.
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Nov 14, 2014 02:53
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The company CEO is going to be at my store tomorrow so we had to move a bunch of poo poo around tonight in preparation. My regional manager was in today to make sure everything will go by smoothly and he was not pleased. Our seasonal area was a total disaster and the hard lines side of the store looked like it was merched by idiots. We did what we could tonight to give the morning crew a head start on fixing everything but they still have a lot of work ahead of them. All I can hope for now is that they've come and gone by the time I go in tomorrow but I doubt it'll work out that way. I hate it when people from corporate are in town, management always freaks out about the stupidest poo poo.
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Nov 14, 2014 07:22
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Jingleheimer posted:The company CEO is going to be at my store tomorrow so we had to move a bunch of poo poo around tonight in preparation. My regional manager was in today to make sure everything will go by smoothly and he was not pleased. Our seasonal area was a total disaster and the hard lines side of the store looked like it was merched by idiots. We did what we could tonight to give the morning crew a head start on fixing everything but they still have a lot of work ahead of them. All I can hope for now is that they've come and gone by the time I go in tomorrow but I doubt it'll work out that way. I hate it when people from corporate are in town, management always freaks out about the stupidest poo poo. Yea this happens all the time for us too. The worst thing is they spend all these extra hours on staff to tidy the place up for one day, when those hours spread over the week would probably keep the store to the same standard all week long (and half the time the visit doesnt end up happening). Then the next week its 'lol we overspent the budget and now we need to cut hours. I know, lets cut down on the register staff because we dont need to serve the customer!' And then someone from head office makes a surprise visit, and sees the giant lines and its everyone elses fault but the store managers.
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Nov 14, 2014 09:33
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Jingleheimer posted:The company CEO is going to be at my store tomorrow so we had to move a bunch of poo poo around tonight in preparation. My regional manager was in today to make sure everything will go by smoothly and he was not pleased. Our seasonal area was a total disaster and the hard lines side of the store looked like it was merched by idiots. We did what we could tonight to give the morning crew a head start on fixing everything but they still have a lot of work ahead of them. All I can hope for now is that they've come and gone by the time I go in tomorrow but I doubt it'll work out that way. I hate it when people from corporate are in town, management always freaks out about the stupidest poo poo. Good thing about night crew is that usually all the big wigs are gone by the time you show up. I do like how poo poo can keep sliding all up until they're supposed to get a visit, then it's all hands on deck picking up and fixing stuff that should've been done routinely. Usually night crew escapes most of the reaming because our responsibilities aren't quite what the AM crews are. Pallets straight, signs correct, stocked to the steel. Not much more you guys can do than that I imagine. Hope Jellyneck has a good walk through your building. When it's been a good walk, the managers are usually in a pretty good mood for the next couple days.
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Nov 14, 2014 12:51
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mike- posted:Maybe if that loser wasn't incredibly unprofessional he wouldn't have gotten fired for being an rear end in a top hat on camera. It was a pizza job, and the guy probably didn't give a gently caress. Being he was a manager, was probably massively underpaid for the hours he had to put in. Chain pizza shops are one of the worst employers to work for, especially dominoes. Working for an hourly rate somewhere else is probably a promotion and raise, so a good reason to be "unprofessional". Faerunner posted:
Fo3 fucked around with this message at 13:46 on Nov 14, 2014 |
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Nov 14, 2014 13:36
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about costco
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Where I work, our return policy is pretty strict, but we can bend depending on circumstances. We can't return any open merchandise, but if a deaf lady comes in and wants to return something because it doesn't have closed captioning, we'll give her store credit. I have turned many customers away for wanting to return their $10 headphones because they don't like the sound or want to return some cheap movies because they didn't like them. "What do you mean I can't return them? I only watched them once!" A little while ago, we had a very angry lady demand information about a dart board that we sell. She needed to know the size of the backing, but the box doesn't say anything about a backing and the website doesn't either. We are not allowed to open the dart board boxes because there are darts inside, so we couldn't really do anything to help her. While my one coworker (who had initially asked her if she needed help) was trying to look up the dartboard on our very limited Internet access, she was talking to me about how the customer is always right and we can't refuse to give her the information. She demanded the number to head office. After we gave her the number to head office, she stayed in the store to call it. She spent half an hour on the phone with several different people to complain about how we were "acting inappropriately". After she got off the phone. My other coworker went up to her to ask if she needed help with anything else, only to get reamed out by her about how we're all terrible and incompetent. To top it off, the lady talked like a 4 year old. "I will call who own this store and they will put an X on this store and that would be bad!" Of course, my manager wasn't working that day, so she gets a phone call from head office about her employees acting inappropriate and is very confused so we have to tell her the whole store. Oh and she told us we were selling unofficial Sons of Anarchy merchandise. She took picture of our products to send to the Sons of Anarchy people so that our store will get in trouble for selling this stuff. It's all official merchandise, we are a large franchise store. Nessa fucked around with this message at 16:26 on Nov 14, 2014 |
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Nov 14, 2014 16:20
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Jingleheimer posted:The company CEO is going to be at my store tomorrow so we had to move a bunch of poo poo around tonight in preparation. My regional manager was in today to make sure everything will go by smoothly and he was not pleased. Our seasonal area was a total disaster and the hard lines side of the store looked like it was merched by idiots. We did what we could tonight to give the morning crew a head start on fixing everything but they still have a lot of work ahead of them. All I can hope for now is that they've come and gone by the time I go in tomorrow but I doubt it'll work out that way. I hate it when people from corporate are in town, management always freaks out about the stupidest poo poo. I get the feeling you're not far from where I am. We've been freaking all week since the whole C-level crew was in the area to open the Kalamazoo building. To the best of my knowledge they haven't made it to my neck of the woods yet, but if I come in and have to listen to everyone flip poo poo about how awful clothing looks again, I'm gonna start drinking at noon. It just snowed for the first time yesterday, so basically my entire winter tables have been hosed all week, but it's gonna be real bad today. There are three other people in my department with me. I've got nerve damage in my right arm, my other full timer is also a grouchy old timer, and two part timers that work after 5 basically every night. Between us all were somehow supposed to keep 40+ tables full of product looking perfect at all times while trying to answer everyone's idiot questions, fix the morning crews gently caress ups and take breaks and lunches on time. This is why I drink.
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Nov 14, 2014 16:20
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Vegastar posted:I get the feeling you're not far from where I am. We've been freaking all week since the whole C-level crew was in the area to open the Kalamazoo building. To the best of my knowledge they haven't made it to my neck of the woods yet, but if I come in and have to listen to everyone flip poo poo about how awful clothing looks again, I'm gonna start drinking at noon. I don't know what other stores around here they were gonna hit but I would think you guys would know if you were on the list, and they probably wouldn't stick around for the weekend so you're safe. That being said, if you're in southeast Michigan like I am, we have enough stores in the area that they could easily make an unexpected visit off the list if they're doing good on time. Sucks about your clothing issues. We have maybe a slightly larger clothing crew for a slightly smaller clothing area. And if they're struggling or shorthanded on any given day they'll find someone from the front end to help them out, so that area usually isn't a problem for us. Hopefully those guys don't come through your building or if they do I hope you're ready for it. Oh, and thank you Santheb, for calling the guy Jellyneck. Now I'm never going to use his actual name again. Jingleheimer fucked around with this message at 19:09 on Nov 14, 2014 |
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Nov 14, 2014 19:07
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Fo3 posted:None of that makes any sense to us Australians. To quote an ex Dominoes manager, "go gently caress yourself" if you ever tried that here. Maybe that's why businesses have more money to spend on employee's wages down here? They do, the money just goes to the CEO's bonus instead.
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Nov 14, 2014 20:10
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Jingleheimer posted:I don't know what other stores around here they were gonna hit but I would think you guys would know if you were on the list, and they probably wouldn't stick around for the weekend so you're safe. That being said, if you're in southeast Michigan like I am, we have enough stores in the area that they could easily make an unexpected visit off the list if they're doing good on time. I too am enjoying jellyneck. That's a good one. We never did get hit, apparently. I'm up in Grand Rapids though, so it's the right proximity in the wrong direction. Now I just have to deal with 1000 people ripping apart my kids barge before bothering to ask if there are any snow pants left. Spoiler: no, they're all loving gone.
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Nov 14, 2014 20:49
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Apparently he does not like being called Jellyneck. I can't imagine why though, it's so similar 
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Nov 14, 2014 21:16
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Vegastar posted:Now I just have to deal with 1000 people ripping apart my kids barge before bothering to ask if there are any snow pants left. Spoiler: no, they're all loving gone. Ugh, I loving hated that. I was in DC where we get 1, maybe 2 "big" snow storms a year. Around xmas and like, late January/early February. They would usually forecast these storms well in advance, everyone knew it was coming for a week. Day before/day of the storm, store is crowded with people buying everything, usually survival supplies. And we'd get dozens of parents in person or on the phone screaming at us because the kids warm poo poo is sold out and it is OUR FAULT FOR TRYING TO HURT THEIR KIDS. Really, I have gotten that yelled at me more than once. No, it is your fault for waiting until the last minute to buy little Susie some loving boots and a warm jacket. Now you get to pick from the ugly color one size up or the
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Nov 14, 2014 22:14
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