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Potato Alley posted:But again, after 8-10 hours that would leave you with a brand new domain, with no users/groups, and barely configured file & print servers. Yes, but think back to the original estimate. You're saying that 1 day to set the metal up and 12 days to migrate the data is normal?
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Jul 3, 2014 07:37
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death .cab for qt posted:
Please tell me she submitted another ticket. "Critical files have disappeared, please fix!!!"
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Jul 3, 2014 08:14
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Mrit posted:Please tell me she submitted another ticket. The correct answer is to put int he ticket "Criminal Activity was detected on [USER]'s PC. Install logs show [USER] installed the software and committed illegal acts. As a felony was committed using company property, this incident will be forwarded to HR." Then be super cagey about what you specifically found on there, but emphasize that is was both illegal and immoral.
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Jul 3, 2014 08:28
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Cavepimp posted:You didn't really include enough info about the scope of the project to answer that. If it's just setting up the hardware, creating the VMs and installing the OSes and SQL, then it's probably a bit high. If there's migration of data, joining machines to the domain and the stuff that goes with it, detailed folder/share structure/permissions setup, actual database setup or reconfiguration of existing apps...I could go on and on. Software vendors are going to take care of the installs on the SQL servers, so they really just need the OS and SQL.
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Jul 3, 2014 08:28
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Methylethylaldehyde posted:The correct answer is to put int he ticket "Criminal Activity was detected on [USER]'s PC. Install logs show [USER] installed the software and committed illegal acts. As a felony was committed using company property, this incident will be forwarded to HR." "Listen, I don't want to say what, exactly, she did, but I will say it has been compared to kidnapping and murdering a police officer."
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Jul 3, 2014 08:39
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Methylethylaldehyde posted:The correct answer is to put int he ticket "Criminal Activity was detected on [USER]'s PC. Install logs show [USER] installed the software and committed illegal acts. As a felony was committed using company property, this incident will be forwarded to HR." No no no, don't use anything resembling legal language (like the word "felony" which may not apply). Best to just be frank in the ticket, but be as guileless as possible if the user complains. "Oh yeah I removed what was causing your internet and hard drive to be so slow!  "
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Jul 3, 2014 08:40
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I had a problem with the oddest description, and a horrible cause. A user kept losing her favorites in IE. They definitely weren't there when I looked through IE, but browsing through the user's home folder in Explorer showed them just fine. But then there were two hints on what may be wrong: The IE running was not in the language of the rest of Windows (we don't use English Windows usually), and then its title bar was showing in a Windows 2000/2003 style gradient, while the machine was running Windows 7. Turned out that the user was somehow running IE in a Citrix session. But it still showed up in the main IE button on the Win7 taskbar, despite obviously not being the same local program. It was still possible to start local IE through the Start menu and get all the bookmarks correctly. I would never have been able to diagnose this without getting remote viewing on the user's machine. How the gently caress does anyone end up running IE through Citrix anyway?
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Jul 3, 2014 10:56
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nielsm posted:I had a problem with the oddest description, and a horrible cause. IE through citrix used to be common as a security feature. Citrix servers in a DMZ with web access, and only the citrix protocol/port is open between the clients and the citrix farm. With reverse seamless the users won't even notice (except for the bugs in reverse seamless that make random applications crash on startup with no errors because the citrix dlls load in the wrong order or something).
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Jul 3, 2014 12:14
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death .cab for qt posted:
Limewire still exists? And has files other than viruses and fakes planted by various 3 and 4 letter agencies on it? 
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Jul 3, 2014 13:28
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So who's ready for precedent-setting legal decisions for their support tickets? http://www.reuters.com/article/2014/07/02/us-google-goldman-leak-idUSKBN0F729I20140702 quote:(Reuters) - Goldman Sachs Group Inc said a contractor emailed confidential client data to a stranger's Gmail account by mistake, and the bank has asked a U.S. judge to order Google Inc to delete the email to avert a "needless and massive" breach of privacy. 
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Jul 3, 2014 14:46
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univbee posted:So who's ready for precedent-setting legal decisions for their support tickets? Google is complying, provided a court order is obtained.
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Jul 3, 2014 14:48
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"According to Goldman, the outside contractor had been testing changes to the bank's internal processes in connection with reporting requirements set forth by the Financial Industry Regulatory Authority." What's that they say about production systems?
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Jul 3, 2014 15:02
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mAlfunkti0n posted:Google is complying, provided a court order is obtained. They already compiled without the court order, so problem solved! It's a good thing the email wasn't passed between god only knows how many untrusted servers in the clear!
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Jul 3, 2014 15:06
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Roargasm posted:"According to Goldman, the outside contractor had been testing changes to the bank's internal processes in connection with reporting requirements set forth by the Financial Industry Regulatory Authority." Of course it comes back to Finra.
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Jul 3, 2014 15:15
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Mrit posted:Please tell me she submitted another ticket. "Termination Request Form: effective immediately" 
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Jul 3, 2014 17:07
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Lord Dudeguy posted:Ok. I'll bite. What's wrong with SonicWALLs? (Yeah My problem with them is (thus far) despite being rated for such they haven't been able to handle all of their security services turned on without a dramatic drop in throughput. We're talking an NSA 3500 that can't do DPI on 100 Mbps without dropping it to 20-30 Mbps. I'm not completely discounting the possibility that I might be doing something wrong but I've been told to shut off security services by support 3 times now to "enable full utilization of my bandwidth".
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Jul 3, 2014 17:07
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Mother. loving. CASL. God drat, this whole anti spam legislation has been more of a hassle than the spam it "helped" remove. I had a perfectly good spam filter, I never saw spam. Now in the last 2 weeks I've gotten 2 emails from every company I'm on a mailing list for *begging* me to confirm my subscription then another email thanking me for continuing to subscribe. And then loving Marketing, who have known about the regulations for months, comes in with "We're going to use this opportunity to enforce standard signatures across the company." So the fuckers want me to build a standard signature that pulls info from AD, make sure everyone is up to date, and automatically generate and attach signatures to every email, along with a super wordy disclaimer and unsubscribe link. And of course, spend no money. Why we can't just put a policy in place that says "Your signature must look like this, no exceptions" is beyond me but hey, technological solution to a management problem! Woo! Luckily I have Adaxes in place for end users to update their own AD info and it's not *too* bad. But the only way to make signatures is Transport Rules in Exchange 2010. It works, but Exchange sees the whole message as one thing, so every signature gets appended to the very bottom of the mail, and once you get into reply chains it goes haywire. Then there's the empty fields if someone doesn't have say a fax number, or they haven't updated their profile information. And the fuckwits at Marketing want to change the graphic and disclaimer every 2 weeks to ensure "Brand Recognition and continuance (sic)". And "the font isn't quite right" and "maybe it can be a little bigger" and "can you make the company name pop a little more, maybe get it a dropshadow?" and "I'm not loving the way the Postal Code exists on the same line as the city, can you move it down?" and 700 tiny other little tweaks, all of them coming in as HIGH IMPORTANCE emails and disrupting my day. Thank gently caress I convinced my boss to look into third party solutions to this. For now, we are borderline compliant and can argue in good faith that we are working on a solution.
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Jul 3, 2014 17:44
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Make the logo bigger.
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Jul 3, 2014 17:53
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Antioch posted:But the only way to make signatures is Transport Rules in Exchange 2010. It works, but Exchange sees the whole message as one thing, so every signature gets appended to the very bottom of the mail, and once you get into reply chains it goes haywire.
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Jul 3, 2014 18:21
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Antioch posted:Mother. loving. CASL. We use Codetwo for this. It works pretty well most of the time, there is a bug now where email links and website links show in different colors. Make a case that the software is needed to comply with the new regulations.
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Jul 3, 2014 19:01
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death .cab for qt posted:
Ha, any job I've had in the past would basically have this as grounds for termination (using company resources for illegal activities). Speaking of toolbars...working on a client machine today, complaining of slowness, pop-up windows, and some random security messages saying they need to scan their computer to optimize and fix. So I remote into it to check it all out: - Has PC Optimizer Pro, a known fakeware/garbage app that can seriously jack up the OS - Several toolbars including Google, Ask, Wajam, Search Protect, Sweet Packs, Weather Channel, Inbox toolbar, and a couple others - When scanned, Malwarebytes and Superantispyware found a couple dozen infections a piece (some related to the toolbars and PC Optimizer app) Cleanup took about an hour total, and since this person is known for being a "problem child" with this crap on PCs, I revoked their admin rights. I don't care if they get pissed or their boss is an rear end about it, I'm tired of wasting time on stupid poo poo like this when I've got more pressing things to deal with.
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Jul 3, 2014 19:13
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My record is 8 active toolbars on a browser. On 1024x768.
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Jul 3, 2014 19:43
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So a computer came in. I am on client site and was given the old gm's laptop to clean and repurpose. This was not domain joined and had a single unpassworded account. I open up chrome and a ton of tabs open up. It was mostly YouTube with the first season of Pokemon, a legend of Zelda lets play and one streaming porn site.  I'm guessing someone's teenage kid used it last but still.
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Jul 3, 2014 20:00
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blackswordca posted:So a computer came in. so how's the new job working out anyway?
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Jul 3, 2014 20:02
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spankmeister posted:so how's the new job working out anyway? its going really well. The days I work from home are ok, but its hard to get into a routine. The onsite days are good.
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Jul 3, 2014 20:05
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Antioch posted:Mother. loving. CASL. I used exclaimer when I had to do this and it was fantastic.
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Jul 3, 2014 20:07
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anthonypants posted:Could you script something that formats a signature block from AD and puts it in %appdata%\microsoft\signatures, and then force Outlook to use it? Yup. I frankensteined up a vbs and PowerShell script deployed via GPO to do this a month or so back. The hardest part was figuring out how to do Rich Text formatting. Well, updating the AD poo poo was annoying but it was just for about 100 people or so and pretty much the only thing I needed to do manually was the job title. For the logo I just had the PS script grab a file from a location on the file server, so if it ever changes I just need to update that file. Come to think of it, I should probably document that thing sometime so I'm not the only one who knows anything about it.
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Jul 3, 2014 20:47
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Today I got an email from our division cheif's secretary: Subj: The color printer says there's a paper jam but there isn't, and also I think two toners need to be changed. Can you come take a look at it? Body: So I head up there to teach her how to change her own drat toners to find she left for a break right after sending the email. I figure I might as well look at the paper jam thing since that might actually be an issue, but the printer doesn't actually say "Paper Jam", it says "Open Tray 1". So I open tray 1, and the printer instantly spits out a print job (pulling from tray 2 so I don't know what was going on there). I close tray 1 and the printer goes right back to "Ready", other than two toners do indeed need to be changed. When she got back from break I go to show the secretary how to change toners, to find whoever changed the toners last put the used toners back in the boxes then put the boxes back in with the new toners. Luckily there was another set behind them. gently caress printers, and the users who use them too.
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Jul 3, 2014 20:50
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Fenrisulfr posted:Yup. I frankensteined up a vbs and PowerShell script deployed via GPO to do this a month or so back. The hardest part was figuring out how to do Rich Text formatting. Well, updating the AD poo poo was annoying but it was just for about 100 people or so and pretty much the only thing I needed to do manually was the job title. For the logo I just had the PS script grab a file from a location on the file server, so if it ever changes I just need to update that file. My experience with Outlook signatures is that making an HTML version only is fine, and Outlook will auto-generate the RTF and plain text versions from it. Although it might only happen when you visit the signatures dialog.
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Jul 3, 2014 20:56
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Knormal posted:When she got back from break I go to show the secretary how to change toners, to find whoever changed the toners last put the used toners back in the boxes then put the boxes back in with the new toners. Luckily there was another set behind them. "Oh hey, I changed the toner! Guess I should just toss this old one that's dribbling toner because I managed to bust off the sliding tab, right up here into the outgoing interoffice mail, someone will know where it goes....  "(That was the
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Jul 3, 2014 21:27
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Knormal posted:Today I got an email from our division cheif's secretary: Also, I keep new toners right next to the printer, and set used toners on an eight-foot high shelf on the other side of the room. Somehow, everyone goes for the used ones.
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Jul 3, 2014 21:27
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Thanatosian posted:Our copiers/printers actually have animated-.gif-style instructions for clearing out jams. Users still can't figure them out. Earlier I posted about a lead tech position, I've gone through 2 interviews and as far as I know they were good. I've gotten a few references to tell them how good I am, including our 911 center. It's going to be hard work but I know I can do it.
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Jul 3, 2014 21:55
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Counterpoint Konica-Minolta's web and touchscreen interfaces are loving horrific
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Jul 3, 2014 21:58
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Thanatosian posted:There would be a migration of the current domain and a migration of a simple shared network drive; currently ~30 computers in the office joined to the domain. We do a ton of migrations and this is a 4 day job, tops. A good engineer would do it in three man days. Day 0.5: Site survey and solution sanity check (half a day). Day one: Build server in our office, deploy VMs. Updates, updates, updates. Day two: Testing and configuration of servers. Day three: Install on site. Join to domain, DC promo the new domain controller, migrate FSMO etc. Robocopy shares over night. New GPOs for file shares, printers, etc. Day four (half day): Troubleshooting, tidying up, create backup jobs, configure hardware & application monitoring. Hell, for that many users we would push for a fresh domain and still do it in four days easy. The only way it would take two weeks is if you're working with an ML110 and 56k WAN speeds.
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Jul 3, 2014 22:27
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We use HPs and someone high up decided recently that we could save money by buying cheap generic toner. So now all of our printers have been getting wrecked by garbage cartridges that poo poo toner everywhere and last a fraction of the time of the HP toner. gently caress printers. Fellatio del Toro fucked around with this message at 22:34 on Jul 3, 2014 |
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Jul 3, 2014 22:31
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4steve posted:We do a ton of migrations and this is a 4 day job, tops. A good engineer would do it in three man days. Out of curiosity, why the fresh domain? Ham Equity fucked around with this message at 22:44 on Jul 3, 2014 |
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Jul 3, 2014 22:32
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Yaos posted:We use Bizhubs from Konica-Minolta and they are great in addition to the animated instructions. Easy to use and they don't break. Ours are leased so if they do break somebody comes out and fixes them for us. We're using Xerox Workcentres that are leased. I'm not in love with them, and the users all swear they suck and don't work like the old ones did. However, with these, unlike the old ones, I actually expect the users to unjam them (given the pictoral instructions), and I've never had to go grab a smaller person to reach their hand in past the extra-hot components because the jam is in a location I'm physically unable to access, which happened pretty frequently with our old Canons. On the one hand they seem to jam more often, but on the other hand I think our print volume has gone up substantially, so it may just be a matter of them jamming the same amount just pushing through more paper. I will say I love the leasing model for copiers/printers/MFPs. Being able to call someone and say "here, you fix it" and not have to worry about getting charged out the nose is pretty great.
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Jul 3, 2014 22:39
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spankmeister posted:This. These are small shops, usually there is one PC in a dark back office somewhere that a person comes in a day or two a week to enter invoices and send them out. I was hoping to avoid a full SMTP server solution and hoped there was a simple utility which would do the job and that the accounts lady would understand what it is doing.
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Jul 3, 2014 22:47
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Thanatosian posted:I should also point out that the third-party tech company we're using also set up most of our current environment, so I don't think the sanity check would even be necessary (or, at least, need to be that extensive); I did a SQL migration a couple of years ago from our old server to our current one, and have upgraded the laptops/desktops from XP to Win7, but the server-side stuff has been almost all them, so it's not like they're going in blind. We often see new clients with flaky DCs that have sat for 5 years where the only driving force behind change is some director screaming 'just make it loving work' every time it breaks. Five years of random techies doing what they think is best and taking the easy/fast route every time = five years worth of crap in the AD schema, GPs, Exchange, etc. With a fresh domain we'd build the whole lot on a VLAN on our network, then we'd take it to site, plug it in and data transfer overnight or over a weekend. Then the next day we'd just profwiz the clients - I'd put two engineers on site for one day for 30 clients and all 30 would be done in 8 hours. You just need to be careful to make sure the 3rd party application guys are working to the same schedule.
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Jul 3, 2014 22:52
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Thanatosian posted:I will say I love the leasing model for copiers/printers/MFPs. Being able to call someone and say "here, you fix it" and not have to worry about getting charged out the nose is pretty great. Never lease laptops. Always lease MFPs.
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Jul 3, 2014 22:59
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