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flavor posted:In any event, the conversation never got to the word "lemon" and I never spoke to a manager, so all is well. At least in my particular store, they've never taken more than a minute to acknowledge any problems I had and they've always been nice enough. Fortunately if you have something obvious to point at, they don't have much wiggle room. In my case it was random, intermittent kernel panics. Even though the tech saw one happen, it was not consistently reproducible so after a few tries the store just sort of gave up on it (the tech himself really wanted to figure it out but as he complained to me, he couldn't do anything unless it was authorized). It's possible the manager decided I was full of poo poo and was wasting their time because everything had already been replaced (much like the AppleCare rep on the phone). But since she did the same to a friend of mine, who knows. Most likely what you saw was dirt under the glass... Hopefully they try to wipe the thing off first.
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Sep 12, 2013 08:12
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You're right about these things being obvious, but I'm still grateful they aren't pulling things like "I can't see any scratches", "oh that tiny 3 inch thing" or, much worse "well you had accepted it back yesterday so far all we know, it may have come from how you handled it". (I was dumb enough to not have them turn it on at 8.30pm the previous day when I picked it up.) Plus I've had the famous ghosting display problem on my rMBP which supposedly some stores refused to fix and they did it. So they're cool enough in my book. And about dirt under the glass: It surely looks that way, but the first display panel also had what looked some grain or piece of dust, but they assured me it was a dead pixel and that they absolutely had to replace the panel. I never really believed it because it was too big for a pixel and not square. Two of the subsequent panels had lots of actual dead or at least somewhat dead pixels from the CPU heat (which seems to have been a known common defect), and those looked more like a mostly evenly distributed grayish dusty discoloration of an area and less like spotty dirt. What I'm wondering about a little bit is why at some point they themselves didn't just pull the plug and offered me a later model with a fused display. They kept giving me different versions over the years of the line that "big displays are hard to manufacture and dust can be trapped inside" and whatnot. Bullshit. It should be possible to avoid major dust particles and I've honestly seen my last noticeable dead pixel in 1998 on someone's 14-inch LCD panel. It's possible, but pretty unlikely. If their theory had been right, it would also have meant that I'd have had 3 panels with dead pixels so far, while I've never seen any anywhere else. What I will much rather believe is that maybe there can be dirt in the display itself. Mr. Smile Face Hat fucked around with this message at 10:16 on Sep 12, 2013 |
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Sep 12, 2013 08:54
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duck monster posted:This, by the way is why I will *never* buy a laptop I can't replace the drive on. If replacing the motherboard means losing the data, gently caress that poo poo. Er, they never lost their senses? No Mac has ever shipped with a SSD integrated into the motherboard. It's always a removable module. So far soldered down flash is found exclusively in iPods, iPads, and iPhones. Now, it is true that many (not all) Apple SSDs are custom form factors, so it's a bit harder to find a replacement. However, "harder" doesn't mean "impossible", and third parties (OWC, for example) have built aftermarket upgrade / replacement SSDs for many of the Macs in question. (The SSDs are still standard SATA (and now PCIe) disks, the extent of the "custom" is just a different shape for the printed circuit board and its edge connector, aka just about the easiest thing in the world to reverse engineer.)
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Sep 12, 2013 12:39
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duck monster posted:This, by the way is why I will *never* buy a laptop I can't replace the drive on. If replacing the motherboard means losing the data, gently caress that poo poo. The drives aren't part of the motherboard. They are replaceable, just with custom connectors. There are even external cases for them and third parties who sell compatible upgrades.
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Sep 12, 2013 13:06
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Dr. Video Games 0050 posted:I sincerely doubt you were escorted out of the store from simply saying those words - you must have been a right douche and done other things to warrant that type of response. It's ever hard to get escorted out of a store. But it happened to both him and a friend of his!!
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Sep 12, 2013 14:26
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BobHoward posted:Er, they never lost their senses? No Mac has ever shipped with a SSD integrated into the motherboard. It's always a removable module. So far soldered down flash is found exclusively in iPods, iPads, and iPhones. Release the Mac Pro with soldered SSD timb.
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Sep 12, 2013 14:52
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Happy fruit stand event: I got my 2013 MBA back last night. A quick turn-around (turned it in Sunday, received it last night), considering they had to send it to the depot to have the logic board replaced. Easy-peasie, lemon-squeezie. What exactly does Apple send you when you order AppleCare (I assume a beret and starbucks giftcard)? I figured it'd just be registering something with my account electronically, but now I'm stuck with trying to accept a package that requires a signature. smallmouth fucked around with this message at 15:20 on Sep 12, 2013 |
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Sep 12, 2013 15:14
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smallmouth posted:What exactly does Apple send you when you order AppleCare (I assume a beret and starbucks giftcard)? I figured it'd just be registering something with my account electronically, but now I'm stuck with trying to accept a package that requires a signature. They send you a box which contains a code. Apple requires a signature on *Everything*
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Sep 12, 2013 16:06
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FlashBangBob posted:They send you a box which contains a code. Apple requires a signature on *Everything* They can't just email that to me? 
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Sep 12, 2013 16:10
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smallmouth posted:They can't just email that to me? But Jony spent all that time designing a package! Years ago, retail packaged was an option, and they had an inside sales staff that would actively call you at the end of your warranty to offer a smoking deal on AppleCare. You could also call them at any time during your warranty and instantly have AppleCare added (waiting only for your diagnostic CD). It was wonderful. Then they killed the sales staff. You'd think in 2013, the process would be like: I want AppleCare. Ask me if I want a box (gift/client/whatever) or if I'd like to auto enroll. If I want to auto enroll, request my serial number or—better yet—show me a list of my qualifying registered devices. Done. Easy. Instead we wait for a signature-required box with a stupid scratch-off card. 
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Sep 12, 2013 18:18
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Or buy it from any retail store that sells it?
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Sep 12, 2013 18:36
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smallmouth posted:They can't just email that to me? If it's an intentional limitation I'd guess there's a problem with fraud.
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Sep 12, 2013 18:51
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Molten Llama posted:Instead we wait for a signature-required box with a stupid scratch-off card. Not if it's bought with the product. I only get letters in the mail. No signing.
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Sep 12, 2013 21:05
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Weird, I have Apple products shipped to me all the time and they're left at my door, no signature required. But then again, the last car part I ordered supposedly came requiring a signature and it was left at the door too. Perhaps the UPS guy has decided this is a safe enough neighborhood to ignore it or something (I'm fine with that). flavor posted:And about dirt under the glass: It surely looks that way, but the first display panel also had what looked some grain or piece of dust, but they assured me it was a dead pixel and that they absolutely had to replace the panel. I never really believed it because it was too big for a pixel and not square. Two of the subsequent panels had lots of actual dead or at least somewhat dead pixels from the CPU heat (which seems to have been a known common defect), and those looked more like a mostly evenly distributed grayish dusty discoloration of an area and less like spotty dirt. In my many experiences with the techs at the apple store, I've noticed they tend to be eager to replace poo poo if they can come up with an authorized reason to do so (and apparently the manager has the opposite view, heh). To the point where I've had them asking me detailed questions to dig for excuses to replace additional parts. I have to wonder if they get paid more for repair time, or if the store gets to keep the "broken" part that they can then use in a later repair where they can't get authorization or something. Anyone here ever work in an Apple Store?
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Sep 12, 2013 22:05
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Neither of those things are true.
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Sep 12, 2013 22:10
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If they seem eager to replace stuff, it's likely because dealing with a happy customer is preferable to denying that person service and dealing with an unhappy and potentially troublesome customer. That's usually the way it goes at my shop.
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Sep 12, 2013 22:36
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Anyone know why a Macbook Pro (15 inch 2011) would show just multicolored static on startup? If I connect it to an external it shows the same thing but with thick vertical grey bars. Video
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Sep 13, 2013 00:54
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Pertplus posted:Anyone know why a Macbook Pro (15 inch 2011) would show just multicolored static on startup? If I connect it to an external it shows the same thing but with thick vertical grey bars. First guess would be that your logic board is hosed, considering it also displays wrong through an external display. Of course, it's hard to say for certain without physically testing the machine.
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Sep 13, 2013 01:09
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Pertplus posted:Anyone know why a Macbook Pro (15 inch 2011) would show just multicolored static on startup? If I connect it to an external it shows the same thing but with thick vertical grey bars. My work MB Pro, which is the same model as yours, did that. The AMD GPU (not the inbuilt Intel GPU) had died. New logic board time.
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Sep 13, 2013 01:41
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Pertplus posted:Anyone know why a Macbook Pro (15 inch 2011) would show just multicolored static on startup? If I connect it to an external it shows the same thing but with thick vertical grey bars. I had this sort of issue with my early '11 MBP, Apple would replace the logic board but the new one would burn out in the same way within a few months. They exchanged it for a brand new retina a few weeks ago when the fourth logic board went.
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Sep 13, 2013 01:47
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If you take it to an Apple store or an AASP, they can check to see if your machine is one that qualifies for the REP.
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Sep 13, 2013 02:43
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The REP is for the Mid 2010 Pro.
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Sep 13, 2013 02:51
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empty baggie posted:If they seem eager to replace stuff, it's likely because dealing with a happy customer is preferable to denying that person service and dealing with an unhappy and potentially troublesome customer. That's usually the way it goes at my shop. But that doesn't seem to explain why they seem eager to replace things that aren't broken. Like I said, they seem to fish around for excuses to authorize additional replacements (ie. your hard drive failed but they also start looking for reason to replace the RAM). I'm not complaining; it just seems weird.
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Sep 13, 2013 05:55
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Choadmaster posted:But that doesn't seem to explain why they seem eager to replace things that aren't broken. Like I said, they seem to fish around for excuses to authorize additional replacements (ie. your hard drive failed but they also start looking for reason to replace the RAM). I'm not complaining; it just seems weird. Yeah, that does seem excessive. I mean, if we uncover something in diagnostics that wasn't a part of the original issue, of course we go ahead and replace that too, if for any other reason than to avoid repeat service and keep our service rating with Apple high, but if they're just poking around trying to make things fail, there's something weird going on. I'm not sure how it works for techs at an official Apple Store, but with our company Apple reimburses us a minimum of one hour labor time for each warranty repair (scale depends on difficulty of repair). Maybe they get commission for the repairs and are trying to double the repair time they get credit for? empty baggie fucked around with this message at 06:05 on Sep 13, 2013 |
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Sep 13, 2013 05:59
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They don't. I really have no idea why they would try to milk a repair out of something.
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Sep 13, 2013 06:24
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1997 posted:They don't. I really have no idea why they would try to milk a repair out of something. That's good to know, as I've always wondered. My company does pay commission based on productivity, but when it comes to warranty repairs, if it's a multi-part repair we pick the part with the highest labor tier and lump everything under the one repair rate. There have been times I've questioned if Apple Store techs have a similar scale or not.
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Sep 13, 2013 07:55
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Will a MBA do well for development purposes? I was looking at the i7/8GB Ram/256GB SSD. It won't be anything too heavy, needs to run ios and android emulators, some Java stuff thrown in. I really dislike writing code on a desktop and want to try out OSX (never owned a Mac), so the MBA seems like a perfect machine to get without spending the big bucks on a Macbook Pro. I'm going to head to an Apple store tomorrow to play around with the laptops, do they usually have Xcode installed on them?
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Sep 14, 2013 14:52
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Super Dude posted:Will a MBA do well for development purposes? I was looking at the i7/8GB Ram/256GB SSD. It won't be anything too heavy, needs to run ios and android emulators, some Java stuff thrown in. I really dislike writing code on a desktop and want to try out OSX (never owned a Mac), so the MBA seems like a perfect machine to get without spending the big bucks on a Macbook Pro. Xcode has to be installed from the App Store, for free Airs are insanely popular for devs
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Sep 14, 2013 15:22
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Bob Morales posted:Xcode has to be installed from the App Store, for free Will they install it for me so I can mess around with it on the machine?
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Sep 14, 2013 15:25
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Super Dude posted:Will a MBA do well for development purposes? I was looking at the i7/8GB Ram/256GB SSD. It won't be anything too heavy, needs to run ios and android emulators, some Java stuff thrown in. I really dislike writing code on a desktop and want to try out OSX (never owned a Mac), so the MBA seems like a perfect machine to get without spending the big bucks on a Macbook Pro. I just got my MBA last week (i7/8GB/128) and I've been doing some programming in OS X and running engineering software on it through VMWare. So far it's really great I only wish the screen was a bit more high quality. I was coming from a 2008 Thinkpad so anything would have seemed like an enormous upgrade but I think it's really a very capable machine.
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Sep 14, 2013 19:40
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Super Dude posted:I'm going to head to an Apple store tomorrow to play around with the laptops, do they usually have Xcode installed on them?
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Sep 14, 2013 23:37
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I've run Xcode on a 2011 Air. You'll be more than fine, no need to demo it in-store.
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Sep 15, 2013 04:01
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Super Dude posted:Will a MBA do well for development purposes? I was looking at the i7/8GB Ram/256GB SSD. It won't be anything too heavy, needs to run ios and android emulators, some Java stuff thrown in. I really dislike writing code on a desktop and want to try out OSX (never owned a Mac), so the MBA seems like a perfect machine to get without spending the big bucks on a Macbook Pro. Your main concern will be one with most laptops - lack of screen real estate. Make sure to get the right adapters to hook up to other monitors. Since you're a dev, OSX will be your good friend for the UNIX-esque environment - Terminal/vim/easy installs/etc. Oh, and the battery life will be real lovely if you are doing development. I have a 2012 Air and I get maaaybe 2.5 hours (if I'm really lucky), but casual browsing gets me 6+ hours. Or this used to be the case before the battery issues I posted about recently. Not sure if the batteries perform significantly different on the MBP/rMBP based on processing intensity. Also, ignore the time remaining battery display - it seems to estimate it based on the single app you're using. If OSX were running on an iPad it would make sense, but like most people I actually use more than one program when I am using a computer, so it will jump around like crazy. It just dropped from 3:08 to 1:45 to 2:27 remaining in the time it took to write this post.
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Sep 15, 2013 09:04
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hedgecore posted:Also, ignore the time remaining battery display - it seems to estimate it based on the single app you're using. If OSX were running on an iPad it would make sense, but like most people I actually use more than one program when I am using a computer, so it will jump around like crazy. It just dropped from 3:08 to 1:45 to 2:27 remaining in the time it took to write this post. The estimate isn't based on apps at all. There are sensors which tell OS X how much current is being drawn from the battery, the battery's voltage and remaining amp-hours, and many other parameters not directly related to battery life. The remaining life estimate is simply how fast the present power demand will drain the remaining battery capacity. They smooth the estimate a little so that it doesn't do ridiculous swings all the time (computers tend to alternate between drawing very little power and drawing lots of it, so using instantaneous data would be a mistake), but no matter what time window they choose to average over it's still going to be possible to see the estimate jump around a bit if your load is variable. If you've ever been curious about battery volts, amps, power draw, CPU core temperatures, fan speeds, and more, I recommend this app, which pulls all the data from the same sensors OS X uses to monitor things: http://www.bresink.com/osx/HardwareMonitor.html
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Sep 15, 2013 09:28
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hedgecore posted:Your main concern will be one with most laptops - lack of screen real estate. Make sure to get the right adapters to hook up to other monitors. It's another reason to get the newer Haswell version, even the heavy stress test case double battery life: 
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Sep 15, 2013 14:28
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Yeah I was planning on getting the Haswell version of either the Air or MBP (I know this isn't out yet). I would be willing to pay for a MBP if the performance of the Air wasn't enough, but it sounds like that won't be much of a problem. As far as screen space, I was under the impression that OSX handled multiple desktops rather handily.
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Sep 15, 2013 16:24
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I'm in love with my 13" MBP and wish I could just marry it. That said, I wanna make a few upgrades to it. Is it possible to dump the DVD drive and replace it with a SSD and leave the 500gb hard drive in there too? I wanna do that and transfer my Mac OS X install over to the SSD.
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Sep 15, 2013 16:32
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I said come in! posted:I'm in love with my 13" MBP and wish I could just marry it. That said, I wanna make a few upgrades to it. Is it possible to dump the DVD drive and replace it with a SSD and leave the 500gb hard drive in there too? I wanna do that and transfer my Mac OS X install over to the SSD. As long as it's not the Retina version, you can get a hard drive caddy and put another HDD or SSD into it.
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Sep 15, 2013 16:45
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kloa posted:As long as it's not the Retina version, you can get a hard drive caddy and put another HDD or SSD into it. Yeah, it's the non-Retina. Sweet, this looks really easy to do. Thanks!
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Sep 15, 2013 16:50
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I just moved from a mid-2009 Macbook to a late-2011 Macbook Pro, and I am having trouble adjusting to the multitouch trackpad. It often interprets my two finger scrolling motion as a secondary click. I didn't have this problem on the Macbook. I know I can avoid this by disabling tap to click, I'd rather not do that. Anything I can do in settings or behavior to alleviate this problem?kloa posted:As long as it's not the Retina version, you can get a hard drive caddy and put another HDD or SSD into it.
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Sep 15, 2013 21:32
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