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pr0digal posted:Re: torrent chat. Our ISP sent us a notice because someone decided to download Rise Of The Planet Of The Apes a couple of years ago. One of the editors thought it would be really funny to reply all to a "Internet is back" e-mail with "Finally, now I can finish Rise of the Planet of the Apes!" which caused a shitstorm. My home ISP sent us a warning about a torrent for an episode of Game of Thrones that my roommate had downloaded. We pay for HBO. 
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May 1, 2015 17:23
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Exit Strategy posted:Today's shaping up to be bitchin'.
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May 1, 2015 17:26
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m.hache posted:Reply Back: "Could not duplicate." close ticket.
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May 1, 2015 17:36
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Got my mother-in-law a new laptop. Very first question " how do I download aol?"
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May 1, 2015 17:41
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Exit Strategy posted:Ticket, with none of our encrypted ticket fields for things like IP address, passwords, etc filled out: A nice thing about where I work is if someone actually talked to us like that the CIO would rain holy hell on them. I'm almost certain they'd be fired, or at least severely disciplined (unless it was like a C-level I guess). But then again, we don't work with outside clients, it's all internal.
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May 1, 2015 18:04
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Exit Strategy posted:Ticket, with none of our encrypted ticket fields for things like IP address, passwords, etc filled out: Closed: User refused to answer troubleshooting questions.
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May 1, 2015 18:26
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A ticket came in... and I have no idea why anyone would think this setup is a good idea 2 Dell R720s connected to a single MD1200 via H800 PERCs accessing the same RAID array. Not even considering the likelihood of file system corruption in the future (writng to the same file at the same time) - the sysetm's designed to to have on path take control so the other can be constantly thown into foreign config since it's "new" due to the other system accessing it. And that likelihood on the corruption? It's 100% since it's happened now. Despite being told over a week ago to stop as this would likely happen, they just didn't get it. And now one of the hosts is missing core Linux commands, such as ls and mkdir. I don't even get this. Lightning Jim fucked around with this message at 18:31 on May 1, 2015 |
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May 1, 2015 18:29
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Lightning Jim posted:2 Dell R720s connected to a single MD1200 via H800 PERCs accessing the same RAID array. I'm storage-dumb. We have 7 hosts accessing the same RAID array over iSCSI. Is that bad, too?
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May 1, 2015 18:37
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Lord Dudeguy posted:I'm storage-dumb. We have 7 hosts accessing the same RAID array over iSCSI. Is that bad, too? If the hardware can handle it, no, and it sounds likely it's supported since you're using iSCSI. The MD1200 can only do SAS connections so it doesn't have any support for access control on it or the PERC H800. So if 2 PERCs want to write to the same sector of a drive at the same time, it's not going to be stopped. And that's if you can actually keep both RAID arrays up. Lightning Jim fucked around with this message at 18:55 on May 1, 2015 |
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May 1, 2015 18:51
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Ursine Asylum posted:Closed: User refused to answer troubleshooting questions. ... and used abusive language.
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May 1, 2015 19:31
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Lightning Jim posted:A ticket came in... and I have no idea why anyone would think this setup is a good idea This is one of those things I wouldn't even think to try because I would assume it wouldn't even let you (and yeah, I'm confused, does the other PERC simply keep importing the foreign config? I thought that was not an automatic process - are you saying a program/script on the 720 is forcing it to?). That's amazing. "Ho ho Dell said I needed two arrays but boy I showed them! Jerry-rigged that poo poo right up, suck it Dell!  "
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May 1, 2015 20:01
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Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know.
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May 1, 2015 20:25
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Knormal posted:Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know. Funny you mention that. We're getting the same thing. Do you use Cisco Web Security by any means?
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May 1, 2015 20:36
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Knormal posted:Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know. Same problem with one of our clients. Not happening to anyone else as far as I know. 
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May 1, 2015 20:56
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Knormal posted:Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know. We get this at our office maybe once a month. Usually in the morning and lasting a few hours. I've never figured out the cause.
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May 1, 2015 21:01
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I had a friend message me about it this morning. We initially thought it was a result of the Rogers Internet connection he is on.
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May 1, 2015 21:07
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Knormal posted:Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know. Not sure if it's related to this: http://www.forbes.com/sites/thomasbrewster/2015/05/01/google-embarassment-over-password-alert-hack/
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May 1, 2015 21:08
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Google blacklisted one of our campuses today. Glad its not the site I am at, and its not my problem to fix.
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May 1, 2015 21:08
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Oh good, maybe it's a bigger problem and not malware in our environment. I'm not really sure how we're connected to the Internet as a whole or what web security we use beyond McAfee/Websense, the network security team doesn't like to share information. Which is probably good from a security standpoint, but annoying at the same time. I do know we don't use any Google services though, so I doubt it's related to that password hack issue, unless someone's been accessing their personal Google accounts and a machine got hijacked that way. But Gmail and everything should all be blocked.
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May 1, 2015 21:14
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Ursine Asylum posted:Closed: User refused to answer troubleshooting questions. sfwarlock posted:... and used abusive language. ha ha oh wow would operations management get loving furious if I did that. Ops is under the impression that the express purpose of support analysts and engineers is to function as psychological/emotional punching bags for customers.
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May 1, 2015 21:34
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Exit Strategy posted:ha ha oh wow would operations management get loving furious if I did that. Ops is under the impression that the express purpose of support analysts and engineers is to function as psychological/emotional punching bags for customers. Ops needs a swift kick in the nuts then.
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May 1, 2015 21:45
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MJP posted:RVL, Union. Door-to-door for two Manhattan jobs - the first on 37th between 7th and 8th, the second on 34th between 8th and 9th, which was an awesome commute but a lovely, PHB-laden job - was an hour from my house to walking into the office. Yeah, it's obnoxious that the Track 5 work is going on, especially since it means that the big-ol' ramp is out of commission, but at least the train doesn't drive PAST the station doors now since it has to stop for the construction. Missing your connection doesn't take THAT long, though I guess the fact that only half the trains stop at Union makes it obnoxious if you miss one. Still, if you time it right, the train travel time including transfers is 30 minutes. The RVL crowd isn't THAT bad, at least not lately. Then again, I come and go at the very start of peak hours so it's pretty reasonable for me. Yeah, the PATH sucks. I used to take it to 14th street then walk 2 blocks, but I realized that it's worth the extra money to take the train to NYPP and then take the ACE to 14th street. It's faster and more comfortable. Anyhoo, I'm coming from the Raritan area, so your "But it's SO LONG"  cries are falling on slightly deaf ears, since I've got an extra 50 minutes tacked on to your projected commute. It's not fun, but it's where the jobs are.
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May 1, 2015 22:43
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Hey, why don't we have SH/SC NYC meets?
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May 1, 2015 22:57
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Inspector_666 posted:Hey, why don't we have SH/SC NYC meets? As long as it's relatively early, I'd be down with it. As I've alluded to in the posts above, getting home kind of sucks.
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May 1, 2015 23:07
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My new gig is going to be in (and all around) NYC but I'll be living in CT so it's MetroNorth into Grand Central then to whatever client site I need to be at via walking or subway. And I'm down for an NYC meet though I have no idea about my schedule yet.
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May 1, 2015 23:17
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Potato Alley posted:This is one of those things I wouldn't even think to try because I would assume it wouldn't even let you (and yeah, I'm confused, does the other PERC simply keep importing the foreign config? I thought that was not an automatic process - are you saying a program/script on the 720 is forcing it to?). That's amazing. OH, no, they'd end up reimport manually each time. (There is an option to enable autoimport, though) And just recently was unable to import the foreign config because they finally corrupted the entire datastore. I also got told of a story of someone with their external storage who due to PERC limitations at the time created 2 RAID 5s, then in Windows did a software RAID 0. That's great! Until a single disk fails. I don't know the size but at probably TBs of data, of course they couldn't afford the hardware to be able to back that up...
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May 2, 2015 00:57
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Knormal posted:Today Google started redirecting our searches to that suspicious traffic/CAPTCHA page. Our network security folks are "looking into it" and I'm afraid to ask them if they actually know what the message means is happening in our environment. One of them wrote Google asking for an explaination, I'm pretty sure Google's just going to write back with "check your poo poo". All of our outbound Internet traffic goes through a single IP, so Google's not going to be able to tell us anything our internal people shouldn't already know. I got this too for the first time today.
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May 2, 2015 01:36
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MJP posted:They'd probably just lean on my boss. And he'd probably have no option, politically speaking, to do anything but shrug and bear it. I'm biased because I work for an msp. You could get an msp to handle the majority of the tier 1 type work and this would likely be cheaper than hiring a helpdesk and avoid having to find a new employee and interview when he inevitably moves on to a better position. Also depending on what kind of infrastructure you have now, you could have a more advanced monitoring and management system. Depending on what vendor you have now there are economies of scale like better pricing and access to support. Having coverage for normal time of or in case of an emergency is always hard to do with a small department, but an msp can help with this. If hiring someone is difficult politically, would your company consider working with an msp?
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May 2, 2015 06:36
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A ticket came in. An email not addressed to the user with an unexpected attachment.... was not opened by the user; instead they immediately contacted us.  Thank you user, even if it was a false alarm this time. You did good.
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May 2, 2015 15:06
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Mo_Steel posted:A ticket came in. An email not addressed to the user with an unexpected attachment.... was not opened by the user; instead they immediately contacted us. This happened to me a few weeks back. I thanked them for being diligent and they were super happy. Hoping it rubs off to other users now...
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May 2, 2015 17:33
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Lightning Jim posted:OH, no, they'd end up reimport manually each time. (There is an option to enable autoimport, though) And just recently was unable to import the foreign config because they finally corrupted the entire datastore. I'm shocked I tell you, how dare the PERCs corrupt their data like that. Dell needs to make better stuff. Lightning Jim posted:I also got told of a story of someone with their external storage who due to PERC limitations at the time created 2 RAID 5s, then in Windows did a software RAID 0. That's great! Until a single disk fails. I don't know the size but at probably TBs of data, of course they couldn't afford the hardware to be able to back that up... This reminds me of the good times when DAF was known as corvette fisher and gave us screenshots of the 24 TB RAID 0 at his workplace. Oh how we laughed and laughed. Then he went all "I make $95k a year and am better than all you idiots because I work 26 hours a day" and then we had to take him out back behind the woodshed.
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May 2, 2015 17:45
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A new client called in ... we onboarded them on Wednesday, cleaned up some server woes, did the documentation song and dance, et cetera. This morning their MFP blows a fuse (that's the direct error message) and they call us because we're "the last ones who touched it." Of course their copier service tech isn't available (or willing, good on him) on weekends. Trying to balance the new-client honeymoon period with "not my issue" reality isn't fun.
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May 2, 2015 17:54
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anthonypants posted:I just forwarded a DMCA notice to one of our customers who got caught torrenting Fifty Shades of Grey Don't you kinkshame me.
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May 2, 2015 18:04
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We get the google captcha thing happening to our office every so often. Network admin has never been able to figure out why.
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May 2, 2015 23:10
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Potato Alley posted:Then he went all "I make $95k a year and am better than all you idiots because I work 26 hours a day" and then we had to take him out back behind the woodshed.
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May 3, 2015 00:22
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We got the Google thing Thursday. Network is freaking out because they think we've been blacklisted. Again. Last time we got on the poo poo list was because network never bothered to lock down the mail relay in the DMZ, so we were legitimately blacklisted for sending thousands of spam messages a minute. Once that little fuckup got fixed it's been clear sailing. Minus the notice & notice uh...notices for torrents that I am 90% sure aren't legitimate. But that's a problem for future me. Present me just finished moving his sister in law in and is going to drink all the beer in the house while making more.
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May 3, 2015 00:40
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Inspector_666 posted:Hey, why don't we have SH/SC NYC meets? I'm game.
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May 3, 2015 02:12
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I need to type this now that im out of the clause. I used to work for a unknown server farm somewhere in new york. Some of the poo poo they pulled was legendary. Back-ups on zip disks, using excel to hold all passwords. Using "illegals" to run wiring. It was a bad job. But it paid well and you get the compliments of 3 phones and pager deal. Severe degrading raid? ehh it'll fix itself, it costs too much to fix it, just buy usb sticks to mirror that data. It was that type of server farm. Get called at 3 am because the server alarm is going off because theres raccoons in the server floor? Thats normal. I still get calls from them asking me if i can take clicked of death zip discs apart to recover data. I'm like no. pro:tip, never give a business your real cell phone number, you'll be haunted.
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May 4, 2015 01:13
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Zip disks in 2015? 
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May 4, 2015 02:55
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J posted:Zip disks in 2015? They still work great. So long as you don't have the drives where Iomega saved a few cents by removing a part literally designed to prevent the click of death in the drive. If you have one of the good drives, you can still get the click of death if your disk gets mechanically damaged or something, but the good drives won't spread that from disk to disk.
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May 4, 2015 02:57
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