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bobmarleysghost posted:"...plays a important..." 
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May 5, 2015 15:04
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EAT THE EGGS RICOLA posted:You're a big dumb idiot if you ever put any of those in writing at work. I've heard a story of someone putting "Customer is an idiot" in their notes, got fired. Next person put that "person above is not longer with the company" and, too, got fired for putting that in the notes. Always treat your tickets like it can be read in a lawsuit. Because it may actually be pulled for evidence, as has happened. In another cirumstance, I had a co-worker once try to type "..the user did <blah> and lost..." but it came out as "..the user did <blah> and luser did <blah> and lost..." somehow and the customer did request the notes from the case and was upset with the "luser" part. Fortunately the customer eventually understood it was a typo. (<blah> since I don't remember the issue since this was mentioned 3 years ago)
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May 5, 2015 15:34
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Me: Don't re-install application it can break poo poo because a, b, and c Them: OK! Me: Why did you repair software? Them: You only told us not to re-install! 
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May 5, 2015 15:49
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Talking about internal knowledgebase systems, don't use salesforce for that poo poo. What a pain in my rear end. Also: yeah don't put insulting comments on a ticket, or say it in a roundabout way like "customer didn't listen to me" GreenBuckanneer fucked around with this message at 16:16 on May 5, 2015 |
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May 5, 2015 16:14
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I think the worst thing I've put on a ticket so far was "Customer did not want to take recommended steps of action", which was 100% true. I mean, yes that .pst file is going to take a long time to scan/repair because you have 80,000 emails in there sir, have you ever heard of archiving??
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May 5, 2015 16:41
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Volmarias posted:Yeah, it's obnoxious that the Track 5 work is going on, especially since it means that the big-ol' ramp is out of commission, but at least the train doesn't drive PAST the station doors now since it has to stop for the construction. True on the Raritan part but I was working in the city when I bought a house in Union, the transfer was a compromise given that anything with a direct line and affordable houses was in... well... Raritan :V Update on the former co-worker situation: they are going to re-hire. Whew. They have me collecting info on walk-ups and call-ins, basically any interaction other than A Ticket Came In... and making a call on whether they can try again with someone a little more junior who can be paid less and trained, or someone who is basically more senior, gung-ho and knowledgable to take on some more tricky tasks and projects, but till being a helpdesk/desktop guy. However if they're still "collecting info" after six weeks, we have a problem. Inspector_666 posted:Hey, why don't we have SH/SC NYC meets? I'd be down if it happens close to Penn/Port Authority, or maybe we could do a separate NJ SH/SC meet. lampey posted:I'm biased because I work for an msp. Further outsourcing would be even more difficult. We already outsource Citrix/Windows/VMware engineering to an hourly consultant, who thankfully has been getting less work since we went to a VMware private cloud and my VCP's been showing its worth. We outsource network engineering to a CCIE who runs a consultancy. To be honest, I worked at an MSP and I don't think that an MSP would be able to handle our application support needs. I'd also need someone that I can delegate tasks to easily, rather than be told "we can't afford so many more hourly bills from the MSP, so do this in-house" by my boss. The MSP I worked at was basically "you need to call the vendor" or have the client call the vendor with us conferenced in for application support. Where I am now they'd probably want a dedicated guy, and that'd come close to the 150% cost total for an FTE when you factor in MSP pricing in northern NJ.
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May 5, 2015 19:27
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cries are falling on slightly deaf ears, since I've got an extra 50 minutes tacked on to your projected commute. It's not fun, but it's where the jobs are.
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A teacher called in: A student has lost one of his files, can you retrieve it from the backup? Me: What's the file called? Teacher: It was a bunch of As. Me - looks in backup directory. A.doc AA.doc AAA.doc AAAA.doc ... AAAAAAAAAAAAAAAAAA.doc Me: Nope.
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May 5, 2015 21:13
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Orcs and Ostriches posted:A teacher called in: A student has lost one of his files, can you retrieve it from the backup?  .doc
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May 5, 2015 21:30
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Volmarias posted:
Eh, they're .docx. Also about 10 A*.pptx files, and another dozen A*.jpg. I looked in the 18th .docx file, assuming that he only needed the latest file/version/whatever and all it was, was a picture of Putin. Haha, and I totally missed the joke until I saw 's emote text.
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May 5, 2015 21:35
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My task today has been to sort out our existing vendors and look for opportunities for new partnerships as my company (an MSP) goes through some changes. Anyone have experiences offering voice (through vendors such as 2600hz or Ringio) as an add-on to other products and services? It's a new direction for us as we haven't tackled most hosted BPX/VoIP stuff yet.
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May 5, 2015 22:40
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Orcs and Ostriches posted:A teacher called in: A student has lost one of his files, can you retrieve it from the backup? I've seen this, but with spaces. 
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May 5, 2015 22:44
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GreenBuckanneer posted:I've seen this, but with spaces. What the gently caress is the possible thinking behind either of these?
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May 5, 2015 22:57
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Can't start a filename with a space on Windows since like forever.
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May 5, 2015 23:01
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Inspector_666 posted:What the gently caress is the possible thinking behind either of these? You see, you're already incorrectly assuming that there is thinking involved
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May 5, 2015 23:14
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Inspector_666 posted:What the gently caress is the possible thinking behind either of these? gotta save fast
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May 5, 2015 23:23
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Inspector_666 posted:What the gently caress is the possible thinking behind either of these? Downloads folder sorted by alphabetical order. I'm up to AA in my network share 
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May 6, 2015 00:27
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We had a user request a folder be restored and it was not being backed up because the folder path was more than 256 characters cause gently caress using shortened words for directories.
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May 6, 2015 00:29
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Last week I got a ticket to restore a folder on someone's home directory. It was pictures of their mom's birthday party from 5 years ago. Half a gig worth.
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May 6, 2015 01:34
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GreenNight posted:We had a user request a folder be restored and it was not being backed up because the folder path was more than 256 characters cause gently caress using shortened words for directories. I usually get restore requests where nobody knows the name of the file/folder or any of the contents. These are of course business critical restores.
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May 6, 2015 01:36
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Flipperwaldt posted:Can't start a filename with a space on Windows since like forever. That's why it's so much fun writing NTFS from another OS since NTFS supports a much wider character set than Explorer.
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May 6, 2015 02:39
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duz posted:That's why it's so much fun writing NTFS from another OS since NTFS supports a much wider character set than Explorer. You are a monster.
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May 6, 2015 02:44
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Flipperwaldt posted:Can't start a filename with a space on Windows since like forever. Who said they were started with a space? code:GreenNight posted:We had a user request a folder be restored and it was not being backed up because the folder path was more than 256 characters cause gently caress using shortened words for directories. "but i have everything neatly organized! windows let me put it there!" Yes...because windows lets you do what you want. It's only after windows is like "wtf do I do with this" Inspector_666 posted:I usually get restore requests where nobody knows the name of the file/folder or any of the contents. These are of course business critical restores. "so where did you save your quickbooks data?" "i have no idea but ITS SUPER IMPORTANT!" My favorite is when our software can't restore characters with special characters because we go "this is how we got the file, this is how we want to put the file back, exactly as how we got it" So they have to download it through their browser (which renames it because windows doesn't let you save files with special characters, though it'll let you rename the file to whatever you want and maybe save it through word, idk). Oddly enough, it gets renamed on our servers too because they're windows servers 
GreenBuckanneer fucked around with this message at 03:15 on May 6, 2015 |
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May 6, 2015 03:06
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Boogalo posted:Last week I got a ticket to restore a folder on someone's home directory. We've started giving people cheap SD cards to keep personal data on. Our policies forbid media on the network; we've had issues with pirated material before. Fewer than one in five of our users really keep Facebook photos or music on work machines anyway, and for them it's more convenient to keep poo poo on a removable drive than for us to swing by every month saying that we're going to have to delete their personal files in x days. Now if we can get some folks to stop treating their email boxes like filing cabinets :S
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May 6, 2015 03:53
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A ticket came in... Subject: "Excel files wont open" User was having trouble opening excel files from her predecessor. It turns out that there are two decades worth of tax-related spreadsheets manually named with .xlw as the extension instead of .xls. Looking at the previous user referring to all his files as "Excel Workbooks," it seems he believed the proper extension was .xlw -- which is really an Excel workspace and pops up an confirmation dialogue upon opening stating that the file could be corrupted. Thing is, there were 4,600 file in this folder, and many of them were legitimately *actual* .xlw files. User was informed that it would be necessary to either spend a lot of time confirming each file's actual filetype and rename each, write a funky script to try to tell the difference between binary-format .xls and .xlw files, or just deal with hitting "OK" each time she (rarely) had to refer to one of these documents. User pretended not to understand what I was saying. User holds a recent MS from a good school in a difficult field of study, yeah right. It wasn't until after I occupied her desk for fifteen minutes going through file after file opening, confirming the file type, and closing / renaming each until she gave up the chirade and said she'd rather just put up with the prompt. Yeah, it's trivial to play chicken with a user. I wasn't behind on deadlines, however. I'm pretty sure their entire department is.
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May 6, 2015 04:13
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Thanks Ants posted:Would that be a client that can lose tens of thousands of dollars in a weekend outage but won't invest a few grand in their infrastructure? Nope - got even more info on the issue and found out nobody was even working during the weekend when this problem supposedly happened. Not only did the dude lie about who he called, how many times he called, and the money lost, but other employees came in and vouched for the fact that they weren't completely down and could still get to most of their programs. A good chunk of the apps they supposedly needed were ones that hadn't even been rolled out yet for production, so nothing was lost, and the guy was being a colossal fucktard just to try to get his way. Unfortunately he ran into the one engineer that has a habit of looking at EVERYTHING and getting specifics to toss back in his stupid face, so he looked like even more of an idiot in the end. I simultaneously love and loathe those kinds of people, if only because putting them in their place is the most gratifying feeling ever.
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May 6, 2015 05:10
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Potato Salad posted:A ticket came in... Reminds me of when I was back in highschool, a buddy for a biology assignment was saving our report as "Assignment.bas". When I asked him why he kept typing the file extension instead of just letting Word put .doc after it he replied: "  well duh, it's a biology assignment."
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May 6, 2015 08:53
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and that is why Windows hides file extensions as default.
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May 6, 2015 09:37
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User complains all their excel documents are missing. User is using the Open dialog within Word. Needs to switch to 'all file types'. User complains excel documents won't open. User is using Open dialog with Word.
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May 6, 2015 11:43
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Merijn posted:Reminds me of when I was back in highschool, a buddy for a biology assignment was saving our report as "Assignment.bas". So it can be run in QBasic, obviously.
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May 6, 2015 12:55
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Swink posted:User complains all their excel documents are missing. It's like a train wreck. I knew what was coming, but couldn't look away.
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May 6, 2015 13:48
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Crowley posted:and that is why Windows hides file extensions as default. Eh, Apple did it better back in System 7 (or did it show up in 6?). Filenames are entirely independent of the application the file opens in. That's controlled by a four-character file type and a four-character "owner" application (the default application for opening the file). Applications owned files they created by default, so you could have two files of type TEXT that opened in different applications when you double-clicked them.
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May 6, 2015 14:04
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guppy posted:So it can be run in QBasic, obviously. Nibbles.bas is all you need.
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May 6, 2015 14:05
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Weatherman posted:Eh, Apple did it better back in System 7 (or did it show up in 6?). Filenames are entirely independent of the application the file opens in. That's controlled by a four-character file type and a four-character "owner" application (the default application for opening the file). At least Linux generally does that as well.
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May 6, 2015 14:32
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Engineering Christmas came in. Don't know what got into my supervisor, but he just bought a bunch of poo poo. Yesterday I had to unpack: 3 new news cameras with their own batteries, mics, cables, tripods, and bags 2 new belt packs for studio mics and two I sent off for repair came back A new pro-grade JVC camera for Commercial Production A new closed captioning system An entire pallet of various lengths of premade XLR cables Everyone is happy because we were literally OUT of cameras, tripods, and belt packs (they're all broken to the point of unfixable). Also, I'm getting sick of repairing the same XLR cables day after day, so maybe some that aren't 15 years old will hold up better. Place is still a shithole, but at least there's some new stuff that won't be broken for a couple of weeks. The closed captioning system has the Production team ecstatic since it will do live transcribing of audio so they don't have to go back and manually type out all captions on live events and replays. I'd like to bitch about the company that we're doing this through, though. They specc'd out the equipment for us to buy. The equipment is mandatory, meaning, if we don't use exactly what they tell us to buy, they won't support it. This means we ended up with a computer with 16GB of RAM and a 4790K i7. They also required we purchase a 24" glossy monitor with HDMI, DVI, and VGA inputs. The program they're supplying will run perfectly fine on a lower end i5 and 8GB of RAM, the tower only offers VGA output, and this thing is going to sit in a server rack and be accessed solely remotely. It's all completely overkill and a waste of money and I hate feeling like this because I sound just like my dickhole supervisor, but we could have gotten something absolutely adequate for our needs for half the price, but I digress. Anyways, on top of all that wasted money, I am emailed instructions on how to set it up. Some highlights: * "Install Microsoft Teamviewer." He made it a point to reiterate that I get it from Microsoft to "avoid anything extra installing." Thanks for dumbing down the concept of malware for IT  * Set up an account with administrative access with a password the same as Teamviewer's, but also have this account automatically log in. * Turn off Windows updates immediately, without installing anything. No updates are to ever be installed. * Don't uninstall any HP bloatware. Actually, just don't uninstall anything ever. I set up the administrator account for our use, and did a little tweaking of some settings, and the rep flipped out about it. It's gonna be a clusterfuck. Oh well, at least it's Wednesday.
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May 6, 2015 14:56
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larchesdanrew posted:* "Install Microsoft Teamviewer." So this a windows machine that is open to the internet, running an admin account and you aren't allowed to install security updates? No doubt they also insisted you don't run any AV software.
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May 6, 2015 15:13
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spog posted:So this a windows machine that is open to the internet, running an admin account and you aren't allowed to install security updates? Security Essentials came preloaded, but he'll probably uninstall it when he sets everything up. It can join the many XP machines we have that have non-functioning MSE on them, but I'm not allowed to install anything different on.
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May 6, 2015 15:19
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Ah, yet another product line whose support team believes basic maintenance and security practices were and still are the fault of issues they can't troubleshoot, -- not their legacy codebase, lack of product maintenance and updates, or ability to work in anything but their hyper-controlled, familiar environment and use case. Tech support homeopathy.
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May 6, 2015 15:28
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Swink posted:User complains all their excel documents are missing. I had calls like that 20 years ago. We'll still have calls like that in another 20 years...
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May 6, 2015 15:32
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Goons, need some opinions. We have an old Lexmark T630 printer that acts as our workhorse: http://support.lexmark.com/index?page=content&locale=en&productCode=LEXMARK_T630&segment=SUPPORTproductCode%253D&userlocale=EN_US&id=SO1603 Pretty much just shits out massive amounts of paper on a daily basis, and does label printing. I need a replacement. Any recommendations?
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May 6, 2015 15:32
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Swink posted:User complains all their excel documents are missing. I have to deal with this a lot more than I would loving like.
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May 6, 2015 15:33
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