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Honestly those two things would motivate me because there's really no incentive to bust your rear end for a company that won't pay you a dime more even if it rakes in record profits, especially when you have good reason to suspect nobody actually notices if you aren't really trying at your job anyway. Maybe he wants you to say you'll threaten to have their lazy asses fired if they give you lip because you're gonna cut their hours and increase their workload??
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Apr 28, 2011 07:50
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Breetai posted:A tip from someone who has worked in Finance sector organisations: You will NEVER get bumped up to a decent wage working for the company you start at the bottom rung at. Get one or two years of experience, and then jump ship to another company to get a $10-20,000 increase in salary. Yeah, I'm really in it because it's a job, any job, that isn't standing up scanning boxes of cereal - it just happened to be pretty awesome as well as suiting my desperation criteria. You didn't mention where you're from so I don't know if you know Aus workplace stuff but it's a position / company with award wages which means there are set pay rates for each level/rank. Also its a non profit which aren't keen on paying as much as for-profits. I'm very happy with my pay now, its great to rake in $1500 a fortnight for sitting in an office rather than $500 per week of not-quite-full-time putting up with terrible people in retail. But when I'm experienced and worth something to other employers, I won't hesitate to leap to another company where I'll easily get 50% more than this. I don't want to but given the set in stone nature of award wages I don't really have a choice.
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Apr 28, 2011 09:51
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As the starter of the original retail thread believe me: it does get better. I am still retail, but on my terms. I manage an awesome privately owned art supply store with fantastic customers, and staff whO all would take a bullet for each other. We still get some though: I was out for a day and came back to the store half trashed. So I get the horror story of the family from hell with kids literally picking up stock, running about and dumping things wherever. They had single handedly destroyed my store and it took three of us over an hour to get it settled. Several days later I have a man walk in with a return who is saccharine sweet. Somehow, I knew (and I was right). This was that same guy. He is returning about a third of his 800 dollar order. We sell professional art supplies, but this was a mix of lower grade craft supplies. First he says his wife changed her mind. Whatever, reasons don't matter. I total out the return, notice he paid cash. It's first thing in the morning and I literally don't have that much cash in the store. I tell him this and things degrade quickly into reasons I should give him money. "we are going to spend it on a new tv though!" "we are getting a new air conditioner with that cash!" "I need the cash, my kids can't live in the heat, we need to buy this air conditioner!" "my baby is sick and if we don't get him air conditioning, we can't break his fever!" "my children need to eat, I need that cash!" "if we don't buy medicine for my baby he may die!" Hey, I can't give what I do not have. It's not my fault you dropped nearly a grand towards the end of the month on kitschy craft supplies. I am having the bank cut a check. That's literally the best I can do and your kid wasn't dying until you saw I want about to hand you 400 dollars.
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Apr 28, 2011 17:15
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Apocalypse Please posted:What are the canned answers that managers at retail stores like to hear? I'm being interviewed again for a couple supervisor spots and as pre-interview brush-ups they have thrown some questions at me. We are currently looking for a new supervisor (as well as a couple of floor staff) and the most important thing, bar none, is that it is someone we can get on with- anything else can be learned, so long as the person has a modicum of intelligence. The best, most qualified and experienced supervisor in the world could come in tomorrow, but if he/she is a dick, then we wouldn't hire them. Be yourself (within obvious reason), show willingness to work (enthusiasm goes a long way) and emphasize 'team' qualities. Good luck!
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Apr 28, 2011 21:23
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I found out at my last performance review that I had a tardy/unpaid day a few weeks before the review. Upon asking, I found out the day I was "tardy" was the day that I was in the emergency room at 6 in the morning with severe pain, nausea, diarrhea, vomiting, etc.. because I was passing a kidney stone. I had even called to tell them I was not going to be able to make it to my shift in time because I was in the emergency room; I actually called them from the hospital as they were sticking an IV into my arm. My question is, this was an emergency and I gave them at least 7 hours notice that I was not going to be in on time because I was very very sick and was in the ER. I worked 7 1/2 hours unpaid because I was 30 minutes late. Are they allowed to do this?
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Apr 29, 2011 00:52
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I'm not sure if it's legal, but at my store we had a guy written up for leaving early. I think he was fired soon after. The thing is, he was leaving early in an ambulance because he had just had a heart attack.
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Apr 29, 2011 02:16
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silversiren posted:Are they allowed to do this? Long answer: no, under the Fair Labor Standards Act. http://www.dol.gov/whd/regs/compliance/whdfs22.pdf says: quote:The Act requires that employees must receive at least the minimum wage and may not be employed for more than 40 hours in a week without receiving at least one and one-half times their regular rates of pay for the overtime hours. The amount employees should receive cannot be determined without knowing the number of hours worked. So basically, if you have to be there to keep your job, you must be paid. If they won't pay you, you not only should not stay, but must not stay because if you do work then they have to pay you. Sonic Dude fucked around with this message at 04:52 on Apr 29, 2011 |
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Apr 29, 2011 04:45
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I have to echo a sentiment from a few pages ago, good management really will make or break a retail experience. The manager and asst manager work very hard and are very even handed/even minded. However I have to ask why the hell are technology consumers so motherfucking stupid and insipid? I will not be able to take a computer back when it is 45 days beyond the giant red loving tag that says "14 day exchange only" on the side of the box. It's not my fault if you the owner don't use good sense and get virus' on the computer and clearly let people use the computer who don't know what they are doing. (this laptop has a system that allows windows to be locked with a picture of a face using facial recognition software.) That person in the picture is not you, the owner, nor is it anyone here, nor are you willing or able to tell me who, what, why, or when that picture was taken. Don't lie to me about a non-working CD combo drive when it clearly works. Also don't threaten me when I won't help you with your clear lines of bullshit. I mean my God why would anyone think this would work? Do I have "motherfucker" tattooed on my forehead? Sorry for the rant I just can't believe this happened to me the other day. Maybe I'm too damned trusting or just plain dumb.
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Apr 29, 2011 04:57
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Sonic Dude posted:Short answer: no. It's been a while since I've looked into this kind of stuff, but I believe there are clauses for an employee to collect wages due plus 110% penalty through the labor board if the employer refuses or significantly delays payment. Also, I remember something about a non-retaliation clause, meaning you can't get fired for demanding and getting your due. (From memory of a minor dispute with a former employer, ymmv)
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Apr 29, 2011 05:28
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Kaninrail posted:Their backup and repair rates are somewhere between Extortion and Felony Assault. Yet people pay it... Fun story; one evening some years ago, I was working the Geek Squad counter, and a man in a suit rushes up to us with what I like to think of as the 'please, beat my money out of me' look. You see it every so often, working retail. He set a laptop on the counter, told me it would not boot and contained critical business information (we heard this a lot) that he needed to have access to immediately, so get to it, right now Geek Monkey, go go go! While I pulled out the paperwork and started the STAR entry (STAR was the system we used to check in stuff for repair or other such stuff, summary; it sucked), I asked him to power it on so I could see what happened and note it in the ticket. Sure enough, his OS was hosed, probably due to a virus or something. I made the appropriate entries, and asked him to fill in the 'what do you want us to recover' sheet. (Basically, the customer had to tell us specifically what they wanted recovered. We would recover ONLY those things. We'd probably proceed to flatten the disk in the process of fixing the PC, so make sure you noted everything!  )(Extra Fun Fact: On the Geek Squad service agreement, note that there's a clause releasing GS from any and all liability for your data, excepting what you paid us to recover, hence the sheet. You could give them a PC to install RAM, and if they wanted to, they could format your HDD and you wouldn't have a legal leg to stand on. We never did this, but it could and probably did happen somewhere.) As he filled it in, I rang up the service, informed him of the total (as I recall, something ridiculous like $200 bucks just for the recovery), and told him that, due to an influx of PCs that day, it would be a day or two before we got to his, since we did work first-come, first-served. Well, this was unacceptable! (Customers always used that word, as though somehow it would make this place not suck and make us able to do anything we wanted.) I explained to him that we worked first-come, first-served, but if he wanted to pay double (yes, double our usual gently caress-you-in-the-rear end-with-no-lube rates, I don't know if it was corporate policy but it occasionally made my store a shitload of extra money), we would bump him to the front and start immediately. He yelled for a minute, but quickly realized his predicament and signed the service agreement, then coughed up the money. Now, by this time, it was 5 or 6pm, and we closed at 9pm. He wanted this done that same night. I told him I'd try, and he could come back at 9pm to see if I was done, or at least close enough he could wait a couple minutes while I burned his data to DVD. Once he finally left, I quickly popped his HDD out and hooked it up to the enclosure. The sheet he'd filled out indicated he wanted everything in My Documents. Simple enough. I drilled down there on the disk (the HDD itself was fine, it was purely a software issue), checked the size (just under 4 GB, perfect for one DVD), and started copying it to the tech PC so I could burn his disk. I then busied myself with other tasks, since the transfer was going to take close to an hour. When it was done, I opened the folder up to make sure the data had come through without corruption. What was inside would amaze me. Mail order brides. Well over a hundred folders of mail order Russian brides, each folder with a picture (many with several, and all of them high-quality image files at that), a profile page saved off some website, and several pages of chat logs between what I assumed was the customer and the bride du jour. Close to 4GB of data, and all of it brides. Critical business information, indeed. And this guy had just paid us over $400 dollars to expend maybe 15-30 minutes of effort retrieving it. Sure enough, he showed up right at 9pm. I handed him his disc, had him authorize and pay for the rest of the repairs needed to get his laptop running again (standard rates; now that he had the data he could wait for his laptop, I guess), and he was off. Maybe he was meeting Svetlana that night. Sadly, I was not on-shift the day he picked up his laptop, and couldn't ask him how his date had gone. 
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Apr 29, 2011 05:45
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Apocalypse Please posted:What are the canned answers that managers at retail stores like to hear? I'm being interviewed again for a couple supervisor spots and as pre-interview brush-ups they have thrown some questions at me. I just finished a five year stint in retail as a non-salaried manager, and I got to conduct all kinds of interviews similar to what it sounds like you're going through. To be honest, I don't know that there is a canned answer that's going to be universal, or even work for you, because presenting a coherent response in your own words is going to sound way better than trying to borrow someone else's delivery. But, if you're looking for a jumping off point: 1. Your answer has to be within the realm of probability and either offer something unique or provide a unique spin on an existing method. If I had heard your response "adding performance based incentive" I would seriously question what kind of performance metrics you expected and also want to know what type of compensation you were planning to offer. Most supervisor positions don't have real authority to give an employee a tangible incentive (money / time-off / gifts) without spending their own personal funds, and even at that, most supervisors aren't in a financial position where they could just throw their own money at a co-worker anyway. Further, that response sounds kind of like you're just trying to bribe away the potential issues that your new subordinates might face, which doesn't sound like you're really concerned with how they would feel. If I were to try and formulate a response, I would phrase it as an opportunity to learn and grow as a team, and leverage each individuals' unique passions into a more cohesive unit. EX: "I would make it my primary goal to spend time with each associate currently in the department and offer them the opportunity to share their insights with regards to improving the department as a whole. I believe that everyone has valuable experience and unique insight into what works and what doesn't, and I would endeavor to utilize my promotion as a vehicle for the department to become stronger and more efficient. I would want to know what they felt did and did not work based upon the previous supervisor's expectations and behaviors, and explain that my leadership style is going to leverage heavily on group consensus and the fair distribution of work duties, rather than a traditional 'I'm the boss' approach. In this way, I would help my peers see the elevation of one of their own as an opportunity for all of their voices to be heard, as opposed to a frustrating missed opportunity on their behalf. I would also offer to share any knowledge or learnings that I feel allowed me to reach my new position, as I am eager to promote the personal growth of those that work for me." 2. The second question has even less of an obvious answer, as I understand it. Everyone is motivated by different things, and no one reward is going to produce the same level of productivity from every associate. First, I would outline what my expectations for the department are as the new supervisor, in a group setting so that every team member has a chance to participate, and ultimately agree on what good behavior and acceptable goals look like. Then, you're going to have to spend some 1 on 1 time with each person, and really try to determine what personally motivates them. Combining those two ideas, the goal is to get everyone on the same page from day one, and then make the minor tweaks for each person as it becomes necessary. The nice thing about having everyone contribute to clear goals and expectations from the beginning is that your associates will often police themselves, and can get away with challenging each other in ways that might not be appropriate for a supervisor. EX: When I was part-time / full-time, I never really cared if some manager closed a huge sale with all the fixins - I figured that was how they got promoted in the first place, so if they bragged about it I was less than impressed. However, if a coworker landed a huge sale and then rubbed my face in it, I definitely wanted to do better, at the very least to show that I was also a productive member of the team. Likewise, if your boss is on your case for something (cleaning / not closing sales / whatever) a lot of times you tend to ignore it because 'hey he's my boss of course he's going to be on my case'. BUT, when a peer suddenly challenges you about one of your behaviors, it becomes a lot more personal, and generally motivates people to try harder. Basically, you want to get as many people bought into you and your vision as soon as possible, so that you can get them to start policing themselves. Then, you just get to cash the quarterly bonus checks and play angry birds in the SDR all day.
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Apr 29, 2011 06:24
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 I think it's disgusting you have to work during the Royal Wedding. It's a national holiday and everyone should be able to enjoy it. It was Head Office's decision ma'am. Well I think it's shameful. Just these teabags please- I've nearly run out and have company over to watch the wedding. ...
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Apr 29, 2011 19:13
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NonzeroCircle posted:
I run into that on holidays. Christmas, New Years.. we would not be open if idiots would quit walking through the door.
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Apr 29, 2011 19:22
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Well, to be honest, if stores are open on holidays, I usually pop in to pick something up I need as well, because I am always out of something. Now I don't really mind if a store is closed on a holiday, that's what they're for really (holidays I mean), but if they are open, yeah I might just go. Does that make me an idiot? spankmeister fucked around with this message at 21:20 on Apr 29, 2011 |
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Apr 29, 2011 20:37
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As if working LP at Sears isn't lame enough with hours getting hosed down to nothing...the jewelry girl who is hotter than the face of the sun and willing to take her writeups for wearing (seemingly exclusively) low cut tops is having her last day today. Might just need to put in my notice
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Apr 29, 2011 21:18
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spankmeister posted:
Impossible, you're in the chamber of understanding! If you're last minute shopping for a gift when you've been given ample time to get your shopping done early, you probably could have planned that out better. On the other hand, if it's something you need, then who cares. Students coming in to pick up a textbook on Xmas eve never bothered me. The droves of morons who waited until the last possible moment to shop for their supposed loved ones irritated the hell out me. Yes, there's a reason we don't have that book in stock anymore. People who were smarter than you picked it up last week/month.
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Apr 29, 2011 21:27
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spankmeister posted:Does that make me an idiot? Guess I must be an idiot too then, I sometimes go to a shop if it's open on a holiday, if I happen to be bored and fancy popping out. It's worth remembering that not everyone celebrates every holiday, for various reasons. At the petrol station, when it was still run by the cool boss, we were supposed to open on Christmas day but the boss refused. She was fined by Esso for not opening, but drat it, she wasn't going to have her staff work on Christmas Day.
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Apr 29, 2011 21:58
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Let me rephrase that then: If you're both shopping on a holiday AND telling the employee "oh, you poor thing, I can't believe they're forcing you to work on Christmas!", THEN you are an idiot. And honestly, at CVS, nine times out of ten it was people picking up candy and soda.. I'm just bitter because I worked open to close Christmas Eve and Day and missed all gift giving and meals with the family. I opened my presents alone at home the next day.. 
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Apr 29, 2011 23:27
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homeless poster posted:I just finished a five year stint in retail as a non-salaried manager, and I got to conduct all kinds of interviews similar to what it sounds like you're going through. To be honest, I don't know that there is a canned answer that's going to be universal, or even work for you, because presenting a coherent response in your own words is going to sound way better than trying to borrow someone else's delivery. But, if you're looking for a jumping off point: This is exactly what I was looking for, thanks! Do you have any input on other ways to succeed in the interview? I think I remember that the other questions were pretty easy, usually "what have you done in your department that a supervisor would do?", "detail a customer issue and how you resolved it," "detail a coworker issue and how you resolved it," and that was mostly it. If i got the position it would basically be a 50% raise. I have a B.S. and have work experience so I am qualified, they are just hesitant to hire someone into a $20 million (or $5 million for the other)/ year department who hasn't suped before.
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Apr 30, 2011 01:42
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Apocalypse Please posted:This is exactly what I was looking for, thanks! Do you have any input on other ways to succeed in the interview? I think I remember that the other questions were pretty easy, usually "what have you done in your department that a supervisor would do?", "detail a customer issue and how you resolved it," "detail a coworker issue and how you resolved it," and that was mostly it. Ask them a lot of questions. "How long have you been here?" is an opener that basically lets the other person talk about themself for 30 minutes and you learn all kinds of poo poo about the company and the position, not to mention the person. People love to talk about themselves. If you're even the slightest bit good at faking attentiveness (or if you're lucky, and the interviewer is interesting), you'll be golden. A lot of the time if you can get in a good question early on, you can deflect a lot of the bullshit they are supposed to ask you, and either have a more normal conversation, or run out of time. Also, stand up straight, look them in the eye, shake hands firmly, basically come off as a confident person, and not someone begging for a job. Think to yourself, "they'll be lucky if I decide to take this job".
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Apr 30, 2011 02:06
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I might be having to go back into retail. It's a tossup but right now I am frantically sending out resume after resume to warehouse or stocking jobs. Anything but back at the front counter.
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Apr 30, 2011 03:38
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I started my nightshift stocking job last week and i'm already worried i'll be fired or transferred. I guess i'm not meeting whatever daily quota yet in my six or so whole days of stocking. It's not for certain or anything but i feel like my shift manager has been hinting at it. It sucks, and if i get moved to 2nd shift or cashier or something i'll probably put in my two weeks. I thought i was doing well, too . It's been taking me a bit just to memorize what goes where. It also doesn't help that we have to, while the store is open, "block" which is bringing two items, three if two high, to the front and ensure everything lines up perfectly. It seems so petty. I'll never understand retail.
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Apr 30, 2011 12:07
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TShields posted:Let me rephrase that then: If you're both shopping on a holiday AND telling the employee "oh, you poor thing, I can't believe they're forcing you to work on Christmas!", THEN you are an idiot. And honestly, at CVS, nine times out of ten it was people picking up candy and soda.. This is just part of working retail. Sucks, but most are in the same boat. I work management at a store 14 hours away from home, so my family just moved "Christmas" to early January, because that's the earliest I can get home.
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Apr 30, 2011 14:17
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Sankis posted:It seems so petty. I now understand retail. That is what you actually meant.
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Apr 30, 2011 15:48
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NonzeroCircle posted:
I don't think we got any pity from customers yesterday, but we did get plenty of people telling us how nice it was to have the day off because of the extra bank holiday. Thanks for the insight. Today a woman came in wanting to buy cigarettes. When I told her we didn't have any she got upset and insisted that she really needed her cigarettes right now this minute and couldn't understand why we didn't sell them. I work in a sweet shop.
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Apr 30, 2011 20:26
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TShields posted:Let me rephrase that then: If you're both shopping on a holiday AND telling the employee "oh, you poor thing, I can't believe they're forcing you to work on Christmas!", THEN you are an idiot. And honestly, at CVS, nine times out of ten it was people picking up candy and soda.. Speaking of holidays.. Today is Queens day in Holland, which is only a bank holiday once every five years. Not this year, so shops are free to open if they please. I went by my old place where I worked when I was in retail. I still have some friends working there, including the store manager. He told me that they would be closing this Queensday. Not once did the store close in the five years that I worked there. The owner never could decide whether to open or not only to at the last minute decide to open the store. We never made any profit on those days. So, this year the same thing happened, only the store manager grew a spine and just flat out refused to open, which was pretty awesome. To bad he waited until I left to grow that spine. Oh well.
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Apr 30, 2011 21:05
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A question for the non-retail folks who follow this thread: Have you changed your behaviour at the checkout in any way because of this thread? I've been guilty in the past of a few things mentioned here (inane jokes, big bills for small purchases, etc), but since reading this thread, I've made a concious effort to be a better customer. I like to think I've succeeded and maybe made some clerk's day a tiny bit less miserable because of it.
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Apr 30, 2011 21:29
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dee eight posted:A question for the non-retail folks who follow this thread: No, but I have changed my behaviour towards retail folk ever since I worked in retail myself. Now I'm out, and I still feel for them so I try to be the nicest non-annoying customer possible. Conversely, I have a finely tuned retail-bullshit detector, so I can tell when a sales person is making poo poo up or lying. I also tend to confuse cashiers at the grocery store if I offer them change to round off a purchase. Those kids usually only do what the register tells them and get confused when I offer them 50 cents with my bill of 20 for a 10.50 purchase etc... Eh. V  V
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Apr 30, 2011 21:53
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spankmeister posted:Those kids usually only do what the register tells them and get confused when I offer them 50 cents with my bill of 20 for a 10.50 purchase etc... This poo poo always gets to me. I don't use a register, I just have a small carboard box with some cash in it. If something is $12.43 and you hand me a $20, I basically just grab two pennies, a nickel, two quarters, a toonie and a five dollar bill. I don't do the math before hand, I just do it as I go. Once you toss in that $0.50, I get really confused, because you broke my system As for shopping differently, not at all. I still love my jokes you people have heard (and I have said) a million times 
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Apr 30, 2011 22:50
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dee eight posted:I've been guilty in the past of a few things mentioned here (inane jokes, big bills for small purchases, etc), but since reading this thread, I've made a concious effort to be a better customer. I like to think I've succeeded and maybe made some clerk's day a tiny bit less miserable because of it. Good for you. Trust me when I say that ONE customer who smiles and is polite can make an entire shift seem less bad.
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Apr 30, 2011 23:09
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The General posted:This poo poo always gets to me. I don't use a register, I just have a small carboard box with some cash in it. If something is $12.43 and you hand me a $20, I basically just grab two pennies, a nickel, two quarters, a toonie and a five dollar bill. Well what would you do if I gave you 20.43? (and 20.50 is easy too because then you'd need to give me 7 cents back to get to the .43 again, catch my drift?) That makes it a lot easier for the both of us and gently caress carrying all that small change.
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Apr 30, 2011 23:09
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spankmeister posted:Well what would you do if I gave you 20.43? (and 20.50 is easy too because then you'd need to give me 7 cents back to get to the .43 again, catch my drift?) I know what you're saying, and I agree that it is technically better for everybody. But it's just routine and how it is. I can do it quickly in my head without your extra change. Plus half the time for something like $12.43 the customer will just give me $20.07 and not see the problem with that.
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Apr 30, 2011 23:14
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The General posted:I know what you're saying, and I agree that it is technically better for everybody. But it's just routine and how it is. I can do it quickly in my head without your extra change.  >Oh well at least you calculate it yourself. Yeah I would break your routine, but you'd be able to deal with it. Most of these 16 year old cashier girls at my local supermarket need a calculator if I pay with something they didn't enter in the register.  quote:Plus half the time for something like $12.43 the customer will just give me $20.07 and not see the problem with that. BTW: Is it common to count the change back to the customer for you guys? Or are you just like: "Here's your change laters"
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Apr 30, 2011 23:21
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spankmeister posted:BTW: Is it common to count the change back to the customer for you guys? Or are you just like: "Here's your change laters" I find that older people will sometimes count the change out, but the vast majority of the time it's just some variation of "And that's £X.XX change". I like to know that THEY know exactly how much they're giving back to me, but I don't really care how it adds up.
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Apr 30, 2011 23:32
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dee eight posted:A question for the non-retail folks who follow this thread: Big yes here, in every way. Specifically, my wife would always use the old "heh, guess it's free!" joke when something wouldn't ring up. After I told her that most cashiers hear that a million times and actually wish brain cancer on people who say that, she stopped. She was a little sad, but she stopped.
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May 1, 2011 02:36
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Dirty Sanchez posted:Big yes here, in every way. Whenever something won't scan, I always say "Don't you hate customers who make that stupid joke?" They ALWAYS know which one I'm talking about and they immediately lighten up. Same thing when they do a bill-check.
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May 1, 2011 02:44
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Dirty Sanchez posted:Big yes here, in every way.
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May 1, 2011 05:46
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spankmeister posted:BTW: Is it common to count the change back to the customer for you guys? Or are you just like: "Here's your change laters" If it's over 50/60$, then I'll count back the bills. Otherwise I'll hand you the bills while telling you the amount, and then the change while saying that one too. HOWEVER I'm no longer in retail! Today was my last shift, and while I know it's done for everyone ever, my coworkers got me a card that they all signed to give to me today. I got a little choked up, I'll admit. I'm really going to miss those bastards.
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May 1, 2011 06:26
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Ok, so everyone remembers this one, ja? I made you all this. 
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May 1, 2011 07:04
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| # ? Jun 9, 2024 01:12 |
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the juicy is the part that got me.
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May 1, 2011 07:10
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