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At work we had a remote user who couldn't connect via vpn for some reason. When she brought it in, we'd work on it and we would just remove the vpn adapter and after it reinstalled she could connect so we would call it good. She would go home and the issue would happen again. So we had her give it to us for the day, and while working on it, we noticed that it would try to redirect to http://assist.qwest.net before any site for some reason. We figured out this was why she couldn't connect, as the initial login would do a pre-authentication (check for antivirus, windows updates, etc.) and then direct to the site, and this part would fail consistently. If we re-created the vpn adapter it would work until reboot. It was the most rediculous thing and we couldn't figure out how to get rid of it for a few hours, tried rebuilding her profile, network connections, clear out the registry. Everything short of rebuilding the network stack. Finally we go to the http://assist.qwest.net to see what it's doing, and it's some remote assistance support site, and if you look closely enough, there's an opt-out link. We clicked that and the problem was fixed. What is really disturbing to us though, is that she didn't have admin or power user privileges and it effected any user who logged on to that laptop.
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Dec 14, 2008 20:21
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| # ¿ May 21, 2024 01:40 |
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