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I work in the public sector. I recently had trouble getting an expense claim for a small amount processed. I phoned our HR department and was told that the reason for the delay was because I'd filled in the wrong form. Note that no-one actually thought to let me know until I phoned to enquire. Anyway, HR contact tells me that I need to get in touch with the contractors who deal with taxable expenses, and gives me a phone number. I call up the contractor, explain the situation and ask for a copy of the form. Contractor: I'm sorry, we don't have a copy of that form. You'll need to pull it off your department's intranet. Me: I'm afraid that form's not on our intranet as it's supposedly been superseded by an automated online process, only we can't access the new process because it doesn't work with our systems. They took the forms off without checking that everyone can use the new system. Contractor: it's on your intranet. Me: I'm really sorry, I know it's not. Do you have the number of someone who could give me a copy of the form? Contractor: Yes, try this number. He helpfully provided me withe the number of the HR contact I spoke to in the first place. ... Did I mention they're still running IE6?
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Apr 21, 2010 16:03
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| # ¿ May 3, 2024 07:49 |
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