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Hey Mr. IT guy, I need you to make a change to the production environment. Sure, submit your change in a ticket, and we will review it at the next change control board, and schedule it for implementation. 2 weeks go by, without a ticket, or further word on it. Hey, why hasn't that change I talked to you about at the bathroom urinal in place yet? The client wanted that to be live today, and I heard that it hasn't even been worked on yet..... This is when I get to be all smug, and ask, "What was the ticket number on that request, I'll look it up and see what the story is." It usually ends up in an emergency change control taking place in the middle of the day for some mundane change that shouldn't have been a problem to begin with, if they would have followed procedure. I tell these ignorant fucks over and over again how we are required by corporate policy to do changes to the production environment, and every week, it's the same bullshit. I mean is it too much to ask to go to your favorites, click the giant link named HELPDESK, and write down what you need from my department? Jesus Christ someone give me a gun.
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Apr 21, 2010 15:07
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| # ¿ May 3, 2024 12:20 |
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