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I thought I'd chime in and say that I do IT for a larger Call center, I doubt anyone has questions. What do some of you call center employees think of your co-workers? I mean if you are posting here on SA, you know how to use a computer, so what do you think of your "I can't use a mouse" co-workers and such? How are your call centers IT group(s) setup? Do you feel this has been working well with regards to meeting your needs as an agent on the phone? Do you have the ability to IM (vs raising hand or clapping to get your supervisors attention)? If you do, are you also allowed to freely chit chat on the IM system with your co-workers? Pens / paper / cell phones on the floor, allowed? Are you allowed to decorate your desk as you see fit? Do you share your desk with anyone else? Assigned seats? or are you regularly swapping seats and such and don't really have a set seat on a day to day basis?
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Jun 11, 2010 03:56
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