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Chipolte_Away posted:Then there were our sales people... Back when I did customer support 9 out of 10 of the worst calls we'd get would be from sales claiming that we would do physically impossible things for the customer. It was bad enough when the customer called to try to collect on the promises; what was worse was when the salespeople themselves would call in looking for someone to bail them out of the hole they'd dug themselves into. No, we can't ship a new unit from out of state and get it installed and set up within 2 hours on a Sunday afternoon. Oddly enough, the threat that you'll lose your customer over your phony promise has no effect on me! A lot of problem customers would just be people trying to get free poo poo, which was always hilarious. I always loved their ultimatums: "yo, either you give me this for free OR I'M NOT GOING TO BUY IT FROM YOU."
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Jun 9, 2010 19:57
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| # ¿ May 7, 2024 11:29 |
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