Call centre rant thread: I want to speak to your supervisor

Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.

The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor

ellasue: Sep 17, 2009

I missed the old thread but was wondering if anyone could recommend any books/resources on how to deal with angry customers, specifically in a call center environment. I'm up for a Tier 2-like promotion and, while I'm confident in my knowledge, I don't have much experience with call control and/or people who are irate.

If anyone could recommend any business or management books that would fit the bill, please let me know. Thanks in advance.

# ¿ Jan 11, 2011 04:27

Adbot: ADBOT LOVES YOU

# ¿ May 6, 2024 18:08

The Something Awful Forums > Discussion > Ask/Tell > Business, Finance, and Careers > Call centre rant thread: I want to speak to your supervisor