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I started a call centre job a month ago. How long is it until I get traumatised? 
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Oct 2, 2014 14:47
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| # ¿ May 19, 2024 19:26 |
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Nocheez posted:During my interview I sat in with a veteran rep. The very first call was someone who spoke almost no English, so we contacted the language line for a Japanese translator. It turned out that it was a bank customer who saw our label on a piece of equipment and looked up our number online. It was a very confusing (but not traumatizing) call, so expect a lot of that kind of craziness. Well it's outbound cold calls so I don't get any of that. Just lots of people slamming the phone down on me 
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Oct 2, 2014 16:37
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I walked into work yesterday to find that every single friend I had in the office had either been fired or quit overnight. So that kinda sucked. I'm working on a different campaign to the one they were on (we're fundraisers) so I still have a job for now but I'm new so it's hardly stable. I pulled myself back up and got back to it but it's a shame that my job is now just a job and not an opportunity to hang out with my mates as well. I'm just going to keep to myself now and just use my breaks to get some peace and quiet. Overall I'm actually kind of enjoying this gig. Fundraising makes for a little different vibe to most call centres it seems. There's no dress code (there's one girl who wears crop tops and mini dresses), I get radio in my headset between calls, I get to climb all over my chair all day, the people are fairly laid back, I really enjoy pitching my charity, I get to silently laugh at old racist people and getting a PDD feels amazing. The worst thing is the somewhat misogynistic company culture. Every Friday we have a shouty bloke list off successes and the like and then he ends with a laddy call-and-response bit that's real offensive. One girl I knew ended up quitting because of the culture but she taped this call-and-response thing on her phone and sent it to her temp agency and the charity she'd been calling for on Wednesday. This may well be connected to all the people getting fired on Thursday.
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Oct 4, 2014 21:58
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Two of our team leaders got fired for coming into work drunk last Saturday. This place is crazy 
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Oct 9, 2014 23:01
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Today I made an old lady cry and then a guy told me I'd interrupted him masturbating 
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Dec 18, 2014 22:57
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The last few days we've been calling data that has been previous marked in our campaign's Call Opt Out and Deaf groups. It has been the worst couple of days I've had in forever. When I told one woman we didn't want to be looking after homeless people again next year she said that was great and there'll be a whole load more homeless people she can donate for instead. THAT'S NOT HOW IT WORKS 
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Jan 19, 2015 23:15
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I have an interview for an Operations Administrator role at my call centre on Monday. It's nicer hours (11-7 instead of 1-9), a bit of a bump in pay and a chance to leave the phones behind. Not that I hate fundraising but I spend half my time doing events calls which sucks. The job involves managing rotas, holidays, sickness and other such things. I've done similar work in the past when I was in retail but it was a long time ago and I want to do my best in this interview. Anyone got any tips on things I can do to prepare?
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Jun 20, 2015 08:50
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Rarity posted:I have an interview for an Operations Administrator role at my call centre on Monday. It's nicer hours (11-7 instead of 1-9), a bit of a bump in pay and a chance to leave the phones behind. Not that I hate fundraising but I spend half my time doing events calls which sucks. The job involves managing rotas, holidays, sickness and other such things. I've done similar work in the past when I was in retail but it was a long time ago and I want to do my best in this interview. Anyone got any tips on things I can do to prepare? I got the job! Took my last call yesterday, I'm now in a job that routes me into a career I'm interested in and I'll be doing work that requires actual thought! 
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Jun 28, 2015 09:34
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Today I overheard the call floor manager tell one of our team leaders "you cannot take an interest in their personal lives because one day they will turn around and stab you in the back" He also doesn't want me arranging callers to make up lost hours because that's just rewarding them for being late or calling in sick 
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Aug 11, 2015 18:00
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Our call centre just gave everyone a survey to gauge employee satisfaction and ask how they can improve. I don't know if our callers will feel comfortable enough to be honest or if anything they say will actually be addressed but bless them, at least they tried 
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Dec 18, 2015 19:13
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I came in extra early at 8am to make sure all our callers get paid before New Year and found out IT was in the middle of a planned power outage. Deadline is in 50 mins I am not happy
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Dec 29, 2015 09:09
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Time_pants posted:Got snubbed for a promotion on Friday. This makes number six over the year-and-a-half I've been working here on top of the countless instances of being blackballed at every attempt to get a title change or anything resembling time off the phones. I don't get it. I've consistently been the top performer month after month (six times over the past 12 months and top three in five out of the other six). I have a loving master's degree. In some places if you make a lot of money directly on the phone then you're never getting a promotion off of them. Thanks capitalism!
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Jul 4, 2017 06:38
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| # ¿ May 19, 2024 19:26 |
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I'm free! I got a job working for a charity and I handed in my notice yesterday. Just 17 days of work left! 
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Aug 9, 2017 06:52
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