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Oh poo poo I completely forgot about this thread! I do tech support for a major ISP in the Netherlands, I'll write up some insane stories later. But for now let me just share this gem with you all. One of the co-workers on a different department recently got fired because he was masturbating to gay porn during calls. how he got away with it for half a year is a complete mystery to me but hey, we have some hosed up people working here. The best part about this? He was married and has 3 kids. 
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Oct 11, 2011 00:24
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Iced Cocoa posted:I am free! Got a call yesterday that I got a job as a programmer. It was the most demanding jobs that I applied to, but I'm so relieved to be out of the call center. Congrats on getting out, I managed to get out about a year ago now and got a job as a teacher. It's nice to have a job were management doesn't change your targets/scripts/protocols every month.
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Dec 1, 2012 16:00
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cuntvalet posted:I dunno how many people here are ex call center workers as opposed to present ones but from your opinions, how can you tell when a break down is coming/when stress leave is probably advisable? For me it was when they started ragging on a new stat every week whilst i was in the top 5 percent of the floor, i know it's been said bedore but go for the librarian job. I got out for a while by teaching at a local college for a year but i lost that job due to budget cuts there. But seriously, get out of call centre hell. My personal breaking point for actually handing in my resignation was me contemplating jumping in front of a train instead of going to work but that might have been due to me being a bit depressed at the time.
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Jul 16, 2013 03:09
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Magnetic North posted:I applied to work at a call center (bad idea probably, but I just have to get out of my current job because I am pretty sure I am getting fired), and in the interview they said something that sounded weird to me. Back when I was working tech support we had variable times for different tickets. Doesn't seem that strange to me.
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Jan 29, 2014 18:31
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Robin Sparkles posted:Today I had my first angry customer at my new job, I had to ask her to repeat some information a few times as she was asking for an intersection and I wasn't quite remembering one of the street names. After she said some rude things to me I hung up the phone to end the call as she had stated she didn't need my help anymore. You'll probably be fine. I've done this as well back when i did ISP support and didn't catch any flak for it. In other news, I'm going back in  . Working for the goverment this time so no sales targets and that kind of bullshit. Just the regular kind.E:Got budget cutted out of the teaching job, was the youngest in the team so first to go.
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Aug 8, 2014 16:07
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Gothmog1065 posted:Most of the time they have to call in and complain specifically about you, or you start getting caught on your QA's. I know where I worked was really lenient unless you specifically cussed someone out or did something racist or something really stupid. If you were just cranky you got coached a lot then sat with people who got good CSAT scores for a while. It took a lot to get fired as long as you weren't doing something egregious. At my previous callcenter gig you only got in trouble for poo poo if it got caught in QA as well, since the ISP i worked for was kind of huge we were able to get away with a lot of poo poo. Good thing the phonesystem let us know when we were being recorded as well.
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Aug 23, 2014 08:41
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Welp, Back into the trenches for me. Doing goverment work now so it's not quite hell yet, didn't get informed about a certain metric they measure in calls technique wise so i got completely hosed on my first eval. oh well.
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Sep 19, 2014 16:45
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Loving Life Partner posted:I have people who try to get me to escalate overtime/emergency service because their dishwashers aren't working. "Oh, your hands are broken?" In other news, apparently working for the goverment here is pretty okay, decent pay and the customers aren't complete shitlords. So that's nice.
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Dec 14, 2014 23:20
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Wizard of Smart posted:Got an interview with SYKES at home, never done call center work. How badly will this suck? Eh, It's work. you go there, wonder how people are such idiots for 5-8 hours, go back home, drink yourself to sleep. But honestly, callcenter jobs are't the worst job ever in the average case from my experience. it depends on the type of work(Inbound, yay. outbound, abandon all hope ye who enter here) and the company or org you work for. I currently work for the goverment and it's a pretty good deal so far after bout half a year in. Soooo, the imporatn question to you is what kind of job is it exactly?
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Dec 18, 2014 00:36
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Loving Life Partner posted:Have you all gotten your sarcastic "well merry christmas to you!" from an angry customer this year? Yes, it's like a tradition. At least the guy wasn't threatening to murder me or something. Would've been funnier if he did(i work in a goverment callcenter, death threats here actually get followed up on). Haven't had a bomb threat yet either, those normally happen around this time of year.
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Dec 25, 2015 15:18
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Verranicus posted:Any tips/tricks for people just getting out of training on how to survive the hellish grind? I bring colouring books to work(mandala's and poo poo), fart around on the internet between calls. And due to the project I'm working on i no longer have an acw target so i can always just take a breather. But before that generally just something to zen out on(colouring, drawing and a small tub of LEGOs.) I work for the taxes and customs agency though and we generally have a lot of slow days. And handling complaints makes my work a bit more fun, just people complaining about the poo poo we do and or say and writing summaries of those calls and passing then on. Which takes about an hour per call of that kind, get about 4 on a 8 hour shift. Back when I did ISP work, all the weed all the time.
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Apr 25, 2017 17:53
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Pryor on Fire posted:Go to the media, say you knew fraud was coming. Try to blow the whistle at the same time internally somehow. Get fired immediately ofc, lawyer up, high six figures probably? Best possible call center career end game. Do this, snowden the gently caress out of em.  To add to the callcentre rant thread, i was making some schedules for a outbound shift type deal a couple of days ago, random supervisor bitches me out because it "isn't part of your job description". I've been doing that and other project tasks for over a year and my team in it has a customer appreciation of like a 9.5 compared to the regular dudes who are hovering at a 6 at best. Time to the gently caress out of there.
AzMiLion fucked around with this message at 13:17 on Aug 5, 2017 |
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Aug 5, 2017 13:14
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Coolspaz posted:Been a phone jockey for a few years, and one thing that drives nuts is people who reuse to verify themselves. I don't know you, saving "it's me" does nothing. Until you give me your PIN I can't tell you anything. What company can you call and not verify yourself? This is not new. Just getting them to guess is like pulling teeth. When I finally pry a guess out of them 19/20 times it's correct. In my current job I am mostly off the phones but get the occasional calls for backoffice/customer acceptance stuff for the telco i work for now. Had a customer refuse the id check thing we do. "okay, since i can't establish your identity i'm ending the call, bye" We aren't technically a service department and we mostly do debt collection and fraud managment. This also means we can do whatever the hell we want on the phone(apart from being flat out rude in the way we speak) Spretty great. Also professionally doxxing shady applicants for phone/internet contracts is great fun.
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Aug 16, 2019 19:39
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