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jassi007 posted:Assuming this was after the FMLA act of 1993, you more than likely had some manner of legal recourse, not that it matters now, but nothing they did was in anyway legal if you had both filed for FMLA leave with your HR rep. There are enough loopholes in FMLA to drive a delivery truck through.
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Jul 13, 2014 21:25
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At my last job, we had 30 minutes break time, 12 minutes to fill out timesheets, read emails, that sort of things, 6 minutes to shut everything down at the end of the day, and up to 5% "slippage time" which we didn't have to account for. In theory these times were spread throughout the day, but one of my co-workers figured that they just check the length of the time, not the actual times, so he would save it all up and just get off the phones about an hour before quitting time.
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Nov 2, 2014 18:18
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hooliganesh posted:Thanks for the advice/lame troll, corporate boy. He gazed up at the motivational poster. Forty years it had taken him to learn what kind of truth was hidden beneath the bland aphorism. O cruel, needless misunderstanding! O stubborn, self-willed exile from the loving breast! Two coffee-scented tears trickled down the sides of his nose. But it was all right, everything was all right, the struggle was finished. He had won the victory over himself. He loved QA.
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Dec 9, 2014 01:11
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Delorence Fickle posted:In a government call center, we just forward threats like that to DHS/FBI and they have no problems at all with coming to their place and arresting them on terrorism charges. Threatening someone after you just gave them your SSN and address is usually a bad idea.
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Dec 29, 2015 03:43
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Too Poetic posted:Just got out of training for a new client. Time between calls is like 15-60. Kill me. Whiskey in your coffee. Weed in your vape.
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Feb 14, 2016 04:07
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Pope Guilty posted:Why the gently caress does the customer know your co-worker's last name? I use my first and last name while on the phones, nobody's doxxed me yet.
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Aug 12, 2017 20:56
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therobit posted:If it was a pre- Dodd-Frank loan, they probably didn't. Liar loans were way loving easier to do from start to finish. Oh man, I worked in a home equity call center in 2002 and it was ridiculous how little checking we did. The process was backed up like 4 months because everyone and their dog was refinancing their house/flip condo/doghouse, though.
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Nov 4, 2017 03:34
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PenguinKnight posted:I wish that we would just mail out the drat tax forms. It uses paper, yeah but it's better than being slammed with calls where it's either "I want my form mailed out" 5 second calls or "I'm going to eat up a half hour of your time with a password reset because I can't figure out what the % sign is" I wish you would send out your tax forms on time, too.
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Feb 10, 2018 17:43
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blaarghh posted:I've worked in a call centre for just under a year and it's killing me! Outbound, selling insurance. Being a regulated financial company means no electronics and no paper or pens on the floor, which basically means 99% of things I'd do to keep myself sane are banned. I wish I could colour or read a book or something. These guys are still hiring, despite the current clusterfuck that is the government. Decent pay & bennies, at least until Orrin Hatch has his way, and represented by a union, at least until Orrin Hatch does something about that.
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Feb 11, 2018 03:39
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blaarghh posted:If my phone rings and it's not a local number or one I recognise, I let it go to voicemail unless I'm literally sat on my rear end doing nothing. A lot of robo callers use phone number spoofers to mak the calls look local. If a call has the same first couple of digits as your phone number does, it's a call spammer.
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Feb 11, 2018 22:11
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Another Person posted:oh no, this is not a case of "blackmail my way up" and more "the moment i get out of here they are getting raided by a government organisation because this poo poo is hosed". i can count some ten data protection violations. Oh, good news! The government doesn't care about that. Remember Equifax? They still retained their multi-million dollar contracts with the IRS.
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Apr 23, 2018 04:09
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Phones been down for over two hours, oh glorious day!
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Jul 24, 2018 19:22
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UZworm posted:I just started a new Temp call center job and I have the most technologically illiterate group of human beings on earth in my training class. We're 20 hours into training and I think we've done maybe an hour of actual training because these idiots cannot get passwords right, log into any of the systems, anything really. I've done everything successfully on the first try and I feel like ripping my hair out listening to these dipshits hold us back from learning anything. We're actually starting to take calls today and it's not like my position is insanely complex, but I have never been less prepared to start a job than this. We haven't even looked at the phone system yet! UZworm posted:Thankfully they hosed up the queues so all of us are just getting calls that aren't in our jurisdiction and we have to transfer immediately; you don't need to be trained for that! This sounds like government work. One thing with government hiring is that they do it on points, and you might get points for stuff unrelated to the job at hand, like "has a degree in something vaguely related" or "got shot in the rear end at Da Nang".
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Apr 10, 2020 20:36
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good help is hard to find 