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I work in a front end retail store for sprint, and I have to say that for the most part when I have to call in to our sales support, it's entirely pleasant. But one time I got a particularly rude rep on the phone who was dismissive, inattentive, did the wrong things on/to the account, and when confronted about it disconnected the call. I had to call back and explain to the next person what had happened - the customer is in the store with me, guy so I have to at least seem upset - and was told they would set up a "training opportunity" for the last agent on the call. I'm pretty sure that whole thing is a bullshit platitude - which is great I don't care - but is it really? What does a "training opportunity" consist of?
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Nov 11, 2013 19:37
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| # ¿ May 4, 2024 15:39 |
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you ate my cat posted:I can't imagine being a jerk to someone who works for the same company I do. I used to email supervisors about 'coaching opportunities' or whatever, but the more escalations work I did the more I realized that nobody cares. That email isn't going anywhere useful. So now unless it's particularly egregious I tell the customer we take it seriously and I appreciate them bringing it to our attention, then generally it ends there. Sounds like you had a legit reason to complain though. Are you able to get feedback sent in from your management team somehow? Nah, it was so long ago it doesn't even matter. Turnover rate at call centers is pretty high, so the guy might not even be working there anymore. Also, let me say - I am always polite and friendly to call center guys because gently caress that I don't want that job. But I have a question - do you guys like it when a caller strikes up friendly conversation during the lulls of data entry and research, or is that annoying? Because I like to converse 
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Nov 12, 2013 20:09
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So, could "I need to get my average call time down," be the reason every now and then people just get disconnected?
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Mar 7, 2014 21:55
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Got an interview with SYKES at home, never done call center work. How badly will this suck?
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Dec 17, 2014 21:23
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AzMiLion posted:Eh, It's work. you go there, wonder how people are such idiots for 5-8 hours, go back home, drink yourself to sleep. evobatman posted:When I went to train a Sykes location not long ago, they were still using mice with balls and 14" CRT screens since their policy is not to replace equipment that isn't defective. They were in a "city" in the middle of nowhere with about 2000 people, since they got some sort of tax break there and the people were paid about €2000 per month. The doors at the call center were locked until 8 am, so if you came before, you had to stand outside in the cold. All the cubicles and furniture was old, gray and beige. It's online chat support for one of the big three phone carriers, and it's from home so I don't have to worry about outdated equipment. I gave it a night, and I think I'll do it. I mean, worst case it'll tide me over until something else comes along, right? ...right?
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Dec 18, 2014 18:45
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evobatman posted:Online chat support from home is very different from phone support in the beige dungeon of death, since you can do it without pants. What is your payment model? Do you get paid per case, per line you type, per hour or similar? What kind of metrics do you have to deliver on? Do they supply your equipment and internet connection at home, or reimburse you for using your own equipment? What happens if your internet goes down or your computer breaks and you can't chat? It's per hour. The interview is in an hour or so, I'll be sure to ask those other questions then. Thanks, because they're great questions and I like to ask good questions in interviews.
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Dec 18, 2014 21:05
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First week went by great. I think I'm going to like this job.
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Jan 18, 2015 07:50
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ZeroDays posted:He ain't speakin' to cunts as far as I'm aware though, he only typin' at cunts, which I'm guessing makes a hell of a difference. And from home, too! ratbert90 posted:Until he develops carpel tunnel and get's fired because his wrists feel like sand. Text to speech 
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Jan 19, 2015 19:35
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I have mastered the art of replying just slow enough to extend my chats just long enough to take just enough fewer chats to not dilute my sales conversion rates. None of the other people in this program have sales backgrounds, so I look like some kind of God.
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Apr 28, 2015 08:24
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I'm being "promoted" to a position on the phones.  why do I have to be good at sales?
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May 15, 2015 16:21
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Wizard of Smart posted:I'm being "promoted" to a position on the phones. HAHA NEVERMIND THE PROGRAM ENDED  time for unemployment.
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May 22, 2015 22:53
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Gothmog1065 posted:As long as you're not one of those cocksuckers who go, completely unprompted (after being told it was a bad time and I didn't have the money), to "borrow it from your mom". Just tell them you wont pay. Not that you cant, but that you wont. "Can you borrow it from your family?" "Oh, no I don't need to. I have enough to cover it. I just wont." "...ok" This always brightens up their day. So do this all the time.
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Sep 15, 2015 17:38
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SGR posted:Sounds like it. They're based in Colorado iirc? I worked for them. For a different program, with AT&T
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Nov 29, 2015 19:35
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Pope Guilty posted:Oh god. Uhh... Lots and lots of books? One would think books = paper
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Feb 13, 2016 21:42
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Holyshoot posted:Ya the hosting guys know their poo poo for the most part. Stay away from the sales dudes. They'll try to sell you so much garbage you don't need.(most of them, not all). Gotta make that bonus somehow.
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Apr 17, 2016 17:08
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Hey friends I just wanted to drop buy to say I appreciate those of you and your peers who understands when I call in and say "hey, I've got X problem, I've done Y thing, and I need Z solution" knows how to get me Z without asking if I've unplugged it. That includes field technicians, too. Y'all are the real heroes.
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Jun 24, 2020 04:02
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| # ¿ May 4, 2024 15:39 |
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So that statement doesn't apply to y'all three hth
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Jun 26, 2020 13:24
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