|
I use to support a call center which had a high number of languages spoken (I seem to recall 17 distinct languages we supported). I truly felt sorry for the ones who had to work the phones, because it was hell. Everything was monitored, and everything was tracked. They had to hit a separate button for any sort of break they took (bathroom in, bathroom out, break in, break out etc). We had them heavily proxied and I was the poor SOB who had to scan the logs for porn, and I even put in a place a desktop monitoring tool so their desktops could be randomly monitored for "quality control". Now, having said that, we did have our share of total morons. You'd think that if someone thought they were having their internet traffic monitored, they wouldn't surf for hard core gay porn or create a disposable yahoo email account to send a racist and verbally violent email to a pissed off customer. When you're paying close to minimum wage, you don't exactly attract the smart ones.
|
#
¿
May 27, 2010 03:24
|
|
|
|
| # ¿ Apr 29, 2024 06:38 |
|