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By far it wasn't the worst experience I'd had on the phone when I worked in a call center but it was the most  .A woman complained that her monitor seemed to have some problems. After asking her what the issue was, she said that she can hear her daughter on Skype but her daughter cannot hear her. I'd asked her if the monitor had a built-in microphone and she'd said "I don't think so." I asked her then, well, "What microphone are you using to speak with your daughter?" She replied that she didn't have a microphone, and that she didn't know she required a microphone to speak with her daughter. Judgmental aside: she used English capably and didn't have any speech problems. I could only last eight months in my call center before I gave my two weeks. Between following up with every issue a customer experiences to being yelled at to give them a new computer because their Windows is x64 and not x86... I hit the greatest depression I'd ever experienced and hope to ever experience again.
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Oct 27, 2010 02:15
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| # ¿ May 5, 2024 22:20 |
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