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The old thread was closed on the 29th of May 2010. I wanted to contribute a story to that thread, but have had to start a new one in BFC instead of GBS, as per Gravy Jones' instructions. This happened today My fiancée has been managing a chain retail store for about 5 years, been with the company for 7. A week ago she had a No one took any calls regarding this item which is out of stock so the customer obviously called the wrong store and the customer is always right so someone at my fiancée's store is obviously lying to customers about stock levels. A call to the other store confirms that they had a phone inquiry about the product earlier and that they have it in stock. The customer hits the roof and starts screaming and berating every employee before storming out. According to the customer, the store is lying about denying she called, is lying about their stock and blah blah blah. The following day they receive a call from head office informing them that the customer has complained about this incident and that they need to do everything in their power to fix the issue. So they call the customer and inform her that she can call the other store that is 40 miles away, pay for the item over the phone with her credit card and that store will then post the item to her home address. Considering that taking a credit card purchase over the phone and shipping an item to a customer's home address is against company policy, they went above and beyond to make it 'right'. Today she gets a call from the other store 40 miles away. This customer has called and verbally abused them over the phone because she was not home when the post office tried to deliver, so the parcel is still at the post office. Somehow this is entirely the fault of the store according to the customer. As soon as she gets off the phone with the other store, the post office calls her to tell her that this customer has just called them and abused them because she wasn't home when the package was delivered. The customer says there's no way for her to get to the post office to pick it up and went on another tirade of abuse at the postal workers. So after my fiancée finished work today, she drove to the post office (5 miles away) in her own time to collect the parcel. Because it was not addressed to her and she did not have a release from the addressee, the post office technically broke the law by allowing her to collect it. She then walked 500 yards down the road and hand delivered it to the customer's house by punting it over the customer's fence with her foot.  There is something wrong with this world if that type of irrational behavior is tolerated, though it warms my heart to think that if someone gets this worked up about a car cover then they're probably only a day away from a stress induced stroke that will have them making GBS threads their pants until they die.
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Jul 1, 2010 08:18
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