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We had a customer buy 50 $10 giftcards and a coffee at our Starbucks today. Her receipt was like 2 feet long. We did give her the coffee for free though 
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Aug 26, 2010 04:04
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| # ¿ May 3, 2024 15:20 |
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My retail job really isn't too bad but one of the other employees that frequents my area of the store is an alcoholic we found out. He's started taking breaks like every 10-15 minutes where he'll casually go out to his car and take a few gulps of wine or Listerine before coming back in. He's even stolen a bottle of Listerine from our store. The old guy is really nice and it's upsetting to see him doing this but the bosses know and I'm sure it's only a matter of time before he's canned. I can't say I'm against him being fired, but it's just so sad to see. I hope he gets help somewhere. 
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Sep 4, 2010 06:31
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Although I was completely unaffected by this and only saw it from a distance, we had a real rear end in a top hat in the store today. He paid for $20 worth of stuff with $100, and received exactly $80 change. The cashier only had two 20's, two 10's, and the rest he was give in 5's. This was unacceptable because the man only wanted 20's back. So he demanded a refund. The cashier couldn't do that for some reason or another so he demanded to speak to a manager(of course). So they called the cashier supervisor over who he deemed too lowly for his problem, and he demanded to speak to a higher up manager. So finally an executive manager comes over and hes bitching and whining for 20 minutes about how he didn't get the change in the denomination he wanted. Last I heard as I was heading out was that he was now demanding to speak to the store owner, who I hope tears him a new one because she is awesome. The guy seemed like a combination of your typical "I am stuck in middle management for the rest of my life so I am going to treat you like scum in order to feel like I control something" type customer and the"I don't realize that supermarkets are not banks and don't have infinite money hurf durf" people
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Sep 24, 2010 19:42
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Das Burger Konig posted:While my first post was a bit more of a everyday compliant, today I shall contribute with a specific tale that has left me pretty confused.
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Oct 8, 2010 20:08
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Dodgeball posted:Yesterday I met a goon at work. edit: also I feel the need to justify my purchase of Viva Pinata: Pocket Paradise to you by saying it was a gift for someone. You didn't say anything but I could feel you judging me SpartanIvy fucked around with this message at 05:51 on Oct 18, 2010 |
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Oct 18, 2010 05:41
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Dodgeball posted:I played the first one on 360. Not my position to judge. also, as I've posted before, I work at a Target Starbucks. So I not only have Target managers but also a Starbucks manager. After leaving work today I ran into my Starbucks district manager and her manager in a sandwich shop where I went for lunch. We started talking and she asked if I had heard about the manager position I applied for and through an amazing series of sentences, I managed to imply that another nearby Target Starbucks that is also in her district is filthy(which it is) in front of her boss. So that was an amazing foot-in-mouth moment and I'm still cursing myself for being an idiot but I'll apologize profusely next time I see her and hope she doesn't hold it against me(she will). 
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Oct 18, 2010 20:02
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Dodgeball posted:Did the Cowgirls play today? I know the Rangers are in NYC right now. Either way, today was my day off. How's business at your store? It always seems busy the few times I come in. I would expect with the economy being what it is, that discounted book stores like yours see an increase in business.
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Oct 19, 2010 06:09
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As I've mentioned before I work at a Target Starbucks so since we have a Target cash register sometimes people will ask us to ring them up and we usually don't mind. Sometimes though I like to mess with people and while ringing them up, if they have some folgers or other brand of coffee I'll just stop ringing things up and say something like "oooh I'm sorry but I'm not allowed to sell competitors coffee. I'm going to have to ask you to leave." For some reason everyone believes me every time and starts to apologize for the inconvenience as if they were at fault and should have known better. Then I put a big smile on my face, they figure out I was joking and we have a good laugh.
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Oct 26, 2010 23:31
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Well I got passed over for the Starbucks Team Lead position even though the store manager, HR, and basically every other employee I've ever talked to or worked with said they think I should get it. The reason? The district manager decided after 3-5 questions in a less than 15 minute time span that I was not leadership material. Oh and for the first 4-5 minutes he was texting on his phone while I was sitting right in front of him. The store manager apologized and said there's nothing she can do. Tomorrow I'll be handing in my two-weeks and start seriously working on getting my resume out to companies again. I'm tired of retail.
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Nov 5, 2010 23:30
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So some anonymous guy had a small bouquet of roses from 1800flowers delivered to our store today for a cashier. The greeting card was completely blank and she has no idea who it could be, but whoever it was knew her full name and work schedule. Seems like there might be another goon working there.
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Nov 12, 2010 01:41
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Soy Sauce Beast posted:Or she has a stalker. quote:Was she wearing that red shirt I like? 
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Nov 12, 2010 03:04
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Dodgeball posted:Dude, you work at Target. That was an easy one.
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Nov 12, 2010 05:47
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elf pr0n posted:gently caress managers who "waive" being late to some employees but loving threatening to write up others for being 5 minutes late
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Dec 8, 2010 07:53
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I heard from the district asset protection guy that they caught a team leader at my store shoplifting. I really hope it was the person they promoted instead of me. I am going to be all kinds of  if it is.
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Dec 8, 2010 20:25
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I'm working on the electronics side of the store now had a woman come in and ask for a replacement battery for her car clicker today. Pretty routine situation, but I noticed that the keychain loop of the clicker had been broken off and that she had drilled her own hole through the clicker to attach a keyring. Well after unscrewing the clicker and taking it apart, I saw that she had drilled the new hole THROUGH the battery. Like straight through the middle. It was at least a 3/16" hole. The miraculous part was that not only was there no battery acid, she said she'd been using it like that for over a year 
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Dec 13, 2010 04:05
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Sonic Dude posted:I'm convinced the masculine version is 'buddy.' I'm 23, jackass 
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Jan 2, 2011 03:17
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who wants chicken posted:Last night a customer ripped down several of our outside displays and threw his coffee on our OPEN sign because I could only give him $2.80 for the two DVDs he wanted to trade in. And since I was the only one working, I couldn't leave the store to confront him or even fix the displays until we had already closed.
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Jan 7, 2011 21:24
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Dodgeball posted:I hated stuff like that (no longer employed in retail). My mechanism for dealing with attitudes like that is humor, so I would normally try to smooth things over with a joke which, of course, would always go over the customer's head.
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Jan 26, 2011 07:31
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Had the worst prank caller today. Kid was probably 13 or so and sounded pretty shy. : Electronics. How can I help you? : Um, I got ah $250 for christmas and I was wondering what TV's you had that I could buy for that. : Well you can buy pretty much all of our 22" TV's for that price : Do you like...um...have any... like discounts? : Well most of our TV's are on sale right now, but other than that we don't have any discounts that I know of : What if we like... know someone : Well if you know an employee who has a discount they can purchase the TV for you and you can pay them back do...do you want to know my name : ...Well sir I can't give you my discount : do you want to know my name? : my name is seymore butts *click* It put a smile on my face for the rest of the night at least
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Feb 5, 2011 07:00
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I watched once as a mom walked down the aisles with her cart while 20 feet behind her, her two young children would run from one endcap to another and just pull stuff off onto the ground. Pillow pets, fruit snacks, bathroom scales, whatever. I just walked behind them and cleaned it up because you know when the kids act like that that there is no loving point in talking to the parent because the only thing it will get you is a customer complaint.
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Feb 18, 2011 22:05
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So as some may remember from earlier in the thread, I got passed up for the Starbucks manager position so that they could hire some girl from backroom that had no idea what she was doing and was absolutely not qualified in any way. That was 3 months ago. Today I overheard my old manager talking on the phone with someone about how "She still hasn't picked it up and doesn't remember to look at the cards" and "She gets overwhelmed and freezes up". From talking with some friends I still have over on that side of the store, the old manager is going to have to train her AGAIN to make the drinks. Now I've seen a lot of people come and go from Starbucks throughout my time working there and I've never seen someone take more than a month to pick up the recipes. But here she is, 3 months into her manager position and she can't even do the most basic of duties. The employees don't like working with her, the regulars don't like ordering from her, and I'm sure management doesn't like having to constantly report to Starbucks because she can't handle her job. But there you go. Way better choice than the guy who everyone liked, was the most competent, and was already running the place between the time the old manager transferred and he was denied the position. I LOVE TARGET. 
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Feb 24, 2011 09:44
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No offense taken, but it is probably a bit more complicate than you would believe. Still, nothing that any normal human being couldn't do with a weeks worth of training, let alone 3 months. It is a retail job after all. From what I've heard from my old coworkers though, they've run out of mocha powder and cup sleeves at least a few times. Which is pretty astounding since you don't have to worry about ordering too much of the stuff because cup sleeves never expire and mocha lasts I think a year on the shelf. There is no reason you wouldn't order as much as you can fit on the shelves every week(which by itself is enough mocha and sleeves to last for over a month). I don't understand how she is screwing up this bad. I don't understand why they are letting her screw up this bad.
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Feb 24, 2011 10:09
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I got a little bored at work today Click here for the full 1536x2048 image.  "You should have been working!"
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Feb 27, 2011 00:11
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Ben Davis posted:"You should have written 'Guests!'" 
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Feb 27, 2011 04:11
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So I had a lady come in today and try to purchase several pay-as-you-go phones but she wanted them tax free because "they were for her business" and she produced this form: The first thing I noticed is that it says "This permit must be prominently displayed in your place of business." which to me indicated it was not meant to be used in this manner. Second, the name on it was "Mohammad A Mohammad" and I don't remember seeing a business name. Luckily the store manager was just an aisle away and I called for her help using her name and not indicating she was the store manager. She flat out told the woman no and the woman was like "I do this all the time!" and "I've never had a problem before!" but the store manager knows her poo poo and explained why it wasn't being done. Then the woman was like "I'll just go to guest services, they'll do it for me there"  After the woman left, the store manager called on the walkie to guest services and told them to deny it. It made me happy  My theory is that she was buying them to sell them at a mall kiosk since they were on sale and she wanted a lot of them. This kind of thing has happened before but we've never had someone try and get them tax free by presenting their business permit.
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Mar 2, 2011 01:34
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Had some high school girl come in today. Do you have any actual Justin Beiber CD's? Yes we do, we have My World 2.0 right here No not this one, his actual CD. *after a good 3 seconds of silence* what? This CD only has 7 tracks! It doesn't even have BABY! Well we also have this Justin Beiber remix album over here No this isn't his actual CD! Well we also carry the My World album but we're out of it at the moment. well that must be the one I'm looking for. Okay buy
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Mar 6, 2011 03:39
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Welp, had a retail experience while not being on the job! I got off at 4:30 today and went across town to the Verizon store to look at new phones. While I was going through the parking lot of the Arby's to get to it, some woman comes flying out of the drive through and almost hits me. Scared me, but whatever, it happens. So I continue on and park in the Verizon store parking lot and start to go in when she drives up in front of me with her window down and her passenger yells "WATCH WHERE YOU'RE GOING!" in the most over the top "I'm talking down to you" voice you could imagine. After working for 8 hours I wasn't putting up with this poo poo and I just said "gently caress off!" and walked around their car into the store to look at phones while keeping an eye on her to make sure she didn't key my car or something. Then she parks 2 spots down from me and after a minute or two of sulking comes into the store and comes up to me while I'm conversing with some of the store employees and she demands to know "Do you work here?!" I say "nope!" all smugly because she is the total embodiment of every horrible customer I have ever had and I can finally just brush her off without having to kiss her rear end and she can't do poo poo. So then she starts off how I shouldn't have been so rude to her and I respond that she provoked it by being rude first. "That wasn't me, that was my passenger" "Well I was saying it to her then" "You're just lucky you don't work here!!!" She storms off, writes down my license plate I think and drives off. I apologized to the employees and went back to my shopping. It felt really good
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Mar 9, 2011 00:54
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I really hate the bullshit "Customer Service Number" that they compute for each department. I think it's a combination of call box response time + customer survey score + phone answering response time. So for the past few weeks I've watched as our number slowly falls. We're down to 3.10 out of 4 and anything below 3.5 is bad. The reason for this is that there is only 1 of us scheduled for the entire electronics, media, home improvement, automotive, stationary, seasonal, and kids bedding section of the store which covers quite some distance. So if I'm at one end of the store helping a customer and the phone is ringing, I don't hear it. If I'm at the same end of the store and the electronics call box goes off, I usually can't get there until the 2nd of 3 calls go out. The worst part though is that I provide excellent customer service. I don't mean to pat myself on the back or anything but when asked where something is, most of my coworkers give an aisle number and that's it. I on the other hand walk the customer to the aisle, ask if they need any more help or have any questions, and then go from there. The other day I read a good section of a house phones manual because a customer had a very specific question I wanted to answer for her. She even went to a manager afterward and commended me and I got a little piece of paper saying how great I was, but this doesn't affect our customer service score AT ALL. I provide that kind of customer service and I can tell that they all appreciate it but the only time anyone remembers to hang onto their receipt and then go online and fill out the survey is if they feel wronged for some ridiculous reason. Like the other week I had a lady that wanted me to call EVERY other store in the area to double check the stock numbers in the computer. Normally I would have no problem doing this but at this time we were very busy and I had people lined up around the counter needing help so I told her I was sorry but I couldn't and then I provided her with a list of the stores phone numbers so that she could check herself. This week our score dropped another .1, probably from that bitch. So it's really bullshit and I hate it.
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Mar 19, 2011 21:41
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I heard this week that the girl they promoted to Starbucks manager instead of me a few months ago is leaving to go back to do backroom stuff. The reason I heard for her stepping down was that she didn't have enough time for the classes she was taking, which is exactly one of the reasons I told them she wasn't a good fit for the position. The fact that she is constantly being overwhelmed and is terrible at it probably also had something to do with it. Feels good to be right, but bad to know that they still won't offer me the position even though I'm still the top candidate
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Mar 25, 2011 08:04
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I work at target and am in the same situation. No training, no documentation, nothing. The 3ds came out today and we have no demo unit and if it weren't for me printing out and notating the wiki article we would have nothing. It's hard to sell a $250 handheld who's big gimmick is a 3d screen when you can't show it to them.
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Mar 28, 2011 03:19
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Aculard posted:Yeah I really don't have anything else to say about this topic. Also, I learned from the commercial playing on the wall of TV's that Target has a trade in program going, and had to Google the details on my smart phone. THANKS FOR THE HEADS UP MANAGEMENT
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Mar 28, 2011 07:32
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Fury1671 posted:
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Mar 30, 2011 07:11
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is such a rare occasion its nice. Since the counterfeit and stolen credit cards stopped coming, I don't get to do my favorite thing of turning them down. However, now that I'm stationed in Electronics, I get to do my second favorite thing of yelling at kids for having fun.
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I'm in the same boat but instead of beauty product sign ups its credit cards. Which by itself is an impossible thing to do since popular opinion these days is to steer away from excess debt, but they also don't give us any training to sell them so after the initial "would you like to sign up and save 5%" (which is nothing) if they have any questions I don't have an answer and I lose it.
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Apr 2, 2011 16:33
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If you steal something, they can get you. There's no if, ands, or buts about it. They might not be able to bust you while you walk around the store because you still have the chance to pay before leaving, but as soon as you step through the exit, you have left the store without paying and they may be waiting outside for you. This is how our stores AP handles it. They spot people that have started pocketing things or piling up carts with stuff to steal. Then AP just waits outside the exit and grab the people as they're leaving. They have zero defense at that point because they've left the store without paying. Also, at least in our store, ALL the cameras on the ceiling work, and there are even some that are "hidden". You are always being watched, always. The only thing that might stop them from detaining you and calling the police is if they have bigger fish to fry or if they deem your theft "not worth it". However, if you steal enough from one store, they will eventually detain you after your "dollars stolen" amount gets high enough. So while your friend may think hes been getting away scot free with his candy bar theft, if he keeps it up, one day they will be waiting for him and will prosecute him for every candy bar he's stolen.
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Apr 3, 2011 21:47
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I had a customer come up to me once and ask if she could open up a pack of fruit snacks and eat them while she shops and then pay for them with the rest of her groceries. I told her "As long as you pay for them it will be fine". She opens them up, eats one, and then says "These don't taste like I thought they would. They aren't gummy enough and they taste wrong. I'm not going to pay for them now. Here take them." I sure do appreciate you lying to my face so that you could get a free sample of something! At least she didn't eat half a box and return them later like some people.
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Apr 3, 2011 23:50
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Well I found out yesterday we had our Ipad 2 display stolen less than 12 hours after having it put out. The funny thing is is that I was told it was just a nonfunctional piece of plastic. So when someone called up earlier that day asking if we had an Ipad 2 demo unit out yet, I told them "Yes but it's only a demo unit and doesn't actually function. It's just a piece of plastic but you can still get a good feel of the dimensions from it." I guess they knew more than I did because in reality I found out after the theft that it was in fact a retail unit, just not powered. If I had known it was an actual unit, I would have reacted differently. Well later that day after my shift, the store down the street had their demo unit stolen and as they were calling the employee that had replaced me to tell him, the criminal walked out of our store with ours. I'm a bit pissed that I was lied to, but I'm more stupefied as to why management thought the same case that had been easily ripped open and had the Ipad 1 display stolen out of it would somehow deter probably the same guy from taking the new display. The wood construction of the bottom half is so lovely that any normal person can rip the acrylic top half and screws through the side of it without making any amount of noise. You would think that for a $400 device they could invest more than $10 worth of balsa wood to secure it. It's okay though. I've got security covered.  (I'm aware of the punctuation error)
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Apr 15, 2011 19:44
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Ace944 posted:SpartanIV I see the Target cart so I take it you work at Target. Your Ipod2 display was not in a clear case? Here at my Target it has a video looping and is protected by a clear case. I work as AP and would have a heart attack if they just let it be out... Here is a really lovely sideways video I took tonight of our display case. You can see where the metal screw through the acrylic has been ripped out of the wood quite easily. https://www.youtube.com/watch?v=YsYaly_C8Is As for how much trouble I, as an electronics employee, gets into. Well nothing overt like being written up. But managers definitely look at us as having failed and with that could mean that they're going to be changing up shifts so that people who haven't let them down get better hours or any number of other passive aggressive thing. Or it could mean our yearly reviews, which we're in the middle of, could be negatively affected. The way it affects me the most is that I don't have something to show customers anymore and having a physical item to show to people really helps make a sale. tl;dr, stab your friend in the face SpartanIvy fucked around with this message at 06:23 on Apr 16, 2011 |
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Apr 16, 2011 06:18
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Cowslips Warren posted:I don't get how people can get out the doors with poo poo like that. The BestBuys around me seem to have cameras everywhere and a guard at the front door who checks your bag all the time, plus the detectors up. So with that said, when there is only one of them there they can either watch the monitors, walk the floor, or watch the doors on one side of the building.
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Apr 16, 2011 06:43
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"if those girls really didn't want to talk to him then they would get a better job! "
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May 8, 2011 19:44
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| # ¿ May 3, 2024 15:20 |
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I'd bring pens with a competitors logo on them
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May 27, 2011 09:20
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