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PurpleXVI posted:So, once a year we have a "welfare analysis," company sends out a questionnaire for everyone to answer anonymously. God I hate companies doing this poo poo, because they have to know no-one actually thinks anything raised is going to be acted on. My work has been sending them out every 2 weeks since we went back after covid's initial run and I don't know anyone who does anything more involved than deleting the email about them at this point.
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Feb 22, 2022 02:38
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| # ¿ May 7, 2024 00:07 |
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It takes some restraint to not respond "because they're making more money than ever before and they know you'll pay it because you have every other time they jacked up the prices" every time a customer asks why our prices have gone up. They've stopped even trying to give us an official reason to give to customers.
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Mar 17, 2022 02:27
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Mcdonalds is loving raking it in right now at least on a franchise level, our store is breaking sales records constantly. Being one of the first places to reopen in 2020 meant they were able to get a lot of people who wouldn't usually go there through the doors just because they were there. Also they were front and center on the "we're protecting our staff" PR tour while sending out emails saying not to enforce mask requirements because it would scare customers off. Then they wonder why they can't retain staff when almost every new hire ends up catching covid within 1-2 months of starting and decides gently caress this and leaves.
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Mar 17, 2022 10:49
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Soonmot posted:so now if there's a call in, we have no one to cover that absence because no one wants to come in on their day off when they're full time. This is happening with my place too, the schedule is made under the assumption that everyone will be there so even one sick person throws off the entire shift. Of course with all covid protections now dropped people are getting sick quite regularly and often. This is in addition to the more specialised positions like opening and closing and overnights at the weekend being basically set up to only have exactly how many people trained as they need which then throws poo poo off when someone is taking a week off. I had the scheduling manager call me last week practically begging me to work this week which was meant to be a week off (and the last week I can take this week of allowance before it all resets next week), so I ended up agreeing to work 2 days so long as I still got all 5 days of holiday pay as well.
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Mar 22, 2022 16:03
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I ordered a Macbook once and got 2 bottles of seemingly high end soy sauce.
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Mar 28, 2022 23:41
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One of the most important retail skills is knowing when you’re being watched, and thanks to security cameras now being so easy and cheap to install those times are now “literally all the drat time”. Especially if your managers are so bought into the system that they’ll go over them from home because lol online system.
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Apr 10, 2022 18:53
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In the UK Mcdonalds system the notice period is generally seen as voluntary but if you do work it they give you pay for any unused holiday time you haven't used that year which is usually at least £300-400 extra for actually working your last week.
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Apr 14, 2022 01:22
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I had a guy try and choke me through the drive thru window today, your mom sounds like a dream customer in comparison.
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Apr 24, 2022 06:07
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A manager at work is currently talking about the damage slow service does to the brand. She means the franchisee, not the actual name on the roof everyone thinks about. Pray that I never get manager brain hard enough to believe anyone gives a poo poo about what local business tyrant runs a fast food store.
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May 4, 2022 18:50
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There was a really horrible techno remix of Rasputin on our work playlist for 2 months and I hated every second it was on.
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May 5, 2022 13:22
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For the last few years work has had both the original version of Slade’s Merry Xmas Everybody and a poo poo cover. Some companies just want to be like that.
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May 5, 2022 21:00
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I got a 15 minute talk from our store manager yesterday because he heard I'm looking for another job and given I'm the only full time night worker they have it was quite fun hearing him basically beg me not to leave. Said he was talking to the franchisee about raising the base pay rate, making the night rate kick in earlier and also gave me a £30 gift card. Remains to be seen if any of the pay stuff happens given they lost the other regular night worker because they refused to sponsor his work visa but hey I don't have to worry about buying food for the next few weeks.
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May 7, 2022 17:16
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People get loving weird about sauce, like there's those people who have bags of Taco Bell sauce. We have sauce dispensers on lobby for ketchup and bbq and a bunch of customers refuse to use them because they're convinced that it's different sauce to what's in the dip.
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May 9, 2022 15:24
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Customer tried to start poo poo over an app order (loving hate the app) that they said they'd paid for, they hadn't their card was rejected, manager eventually gives them the free poo poo because it's been 10 minutes and people behind them are starting to give up and leave. As soon as they take the drinks holder they drop it and both drinks end up in the car footwell. I like it when things just work themselves out.
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May 17, 2022 04:49
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I delight in giving customers who are clearly just trying to get smaller notes a load of coins, because often when everyone's paying for small orders with £10 notes we're going to end up without any £5s so no that 99p coffee you're using a £20 for is coming back with a £10 and nine pound coins.
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May 25, 2022 14:06
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My work we always accept a £50 assuming we have the change for it, but it has to go through the full run of forgery checks by a manager, so you could end up waiting several minutes if you try using one during a busy period. It's fun seeing how many people apologise for having to use a £50 when they hand it over but suddenly don't need to use it when they're told it needs to be checked by a manager.
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May 25, 2022 14:42
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In the UK at least if you have a bank account, you have a debit card. I understand people not having them more in America because that country is so behind everyone else in payment tech that I've seen some Americans say contactless payment is a poor tax since they had no idea you could just get a contactless debit card as standard other places and thought it was entirely a smartphone thing. That said, people are starting to come through work with money held in their loving underwear again. I had 2 customers last week literally pull money out of their loving crotch.
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May 25, 2022 17:03
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If you earn too much you might end up with savings, which would mean you could afford to quit and spend a few months looking for a job without living in fear of being fired and what use is that to anyone? My work's now done the dumbest thing they could do with regards to the night crew shortage and started scheduling closes as until 2am instead of 1am, this functionally does nothing as closes are "until it's done" and always have been, but it does mean they can functionally cut people's hours without officially cutting them by scheduling closers to start an hour later. Though given there was apparently a close during my current week off where they were still there when the openers showed up maybe that's not as much of a concern.
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May 28, 2022 20:01
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So work has a massive shortage of night crew, the starting night rate has gone from £10 an hour to £11.75 within the last year in an attempt to get people in. A few weeks ago they got someone who wanted to work only nights, and even said he wanted 6 shifts a week so was being hyped up as the grand savior of the night crew. He was fired yesterday after no-showing 4 shifts in a row and emailing in saying he wouldn't be in for the 5th because he was waiting for a delivery. A truly impressive failure of hiring, given he was incredibly horrible as a person and impressively poo poo at even basic cleaning tasks as well.
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Jun 9, 2022 03:42
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Everyone in management acts shocked when they accidentally say the quiet part loud and a bunch of people quit. Anyway I'm finally out of fast food land after 17 years and starting at a local supermarket this week. Hopefully it's not a small business tyrant situation.
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Jun 22, 2022 05:35
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I stopped into my old work Mcdonalds (I quit 2 weeks ago now) yesterday on my way home from new work and I could barely find anywhere to stand on lobby it was so immensely rammed. Naturally I was gracious and not at all smug about how none of this was my problem any more, except for how long I ended up waiting for burger. On the plus side at my new work I got to see a middle aged man getting very excited about finding a proper round bottom wok which lifted my mood immensely. On the down side I'm realising how poisoned my brain got by how long I was at Mcds, I started to tell a customer he could move down to the second window when I was done and had to really hope he didn't notice.
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Jul 2, 2022 20:28
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I have seen people at Mcdonalds open their wallet and pull out a £50 saying they have nothing smaller, only to suddenly realise they have many things smaller once I tell them I need a manager to check any £50.
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Jul 13, 2022 23:02
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Leal posted:In this week's episode of "How are we out of this stuff" we were out of: Supplier problems or someone in management is trusting an automatic inventory system way too much.
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Jul 20, 2022 06:22
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Inventory chat makes me glad my current employer's inventory "system" is an old man who smokes like a chimney and is permanently 2 beers deep.
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Jul 20, 2022 22:11
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Elephanthead posted:What does Mountain Dew smell like? Gamers.
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Jul 28, 2022 15:05
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The bigger question I'd ask is whether they can stop you having a water bottle with you which I know is something some retail places try and do.
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Jul 30, 2022 11:03
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The store is opening in a week, yesterday the manager decided that we should disassemble a set of shelves and move them to the other side of the store where they won't fit so we can have all the fridges on the same side of the store. That's an entire day of prep gone since those shelves have been fully stocked already, also only half the unit is going to fit where the fridge is.
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Aug 10, 2022 06:26
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Bumper Stickup posted:We got a bunch of newbies in today and it's been oddly funny hearing their spirits break in real time. Past illusions about stocking bring flipped upside down. "I thought every place had people sort stuff at night. I thought I'd just refill empty shelves for a few hours. This sucks." Person who didn't realise what job actually entailed is my favourite kind of newbie, we had a new driver at the start of the week who quit Tuesday morning because he never thought that in a company with only about 20 employees he might have to load the van himself.
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Aug 12, 2022 18:42
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I tend to word it with customers who want to be """""characters""""" as if I wanted to hear your standup routine I'd have gone on my day off.
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Aug 13, 2022 10:28
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You know I wasn't expecting "customers are annoying" to be treated like a hot take in the retail thread.
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Aug 13, 2022 18:40
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Yeah that’s the other thing, I’d like to stay here and talk to you for 15 minutes about eating cold noodles but there’s 7 boxes of sauces in the aisle that I need to put on the shelves before I can get lunch.
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Aug 13, 2022 22:09
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We work retail, not possible.
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Aug 13, 2022 22:19
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CharlestheHammer posted:Trolling the retail thread must be the saddest thing one could do It does take a special kind of idiot to come into the retail thread and go man you guys are way too angry about customers.
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Aug 13, 2022 23:11
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I can’t take more than 2 weeks off at a time because I start to go mad without a daily structure. Still take a week every 3 months though. The store is finally opening tomorrow and I’m actually excited to be going in which feels incredibly wrong. It probably helps that I now know that there is an overtime system even for salaried people, also that I’m now one of the most senior people in the store despite only being with the company for 2 months. Also I got semi-drunk during the final push to get poo poo finished because the company owner brought a shitload of beer with him when he came to help.
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Aug 15, 2022 22:10
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I love how the go-to example for Amazon item basically everywhere on the internet is a sex toy of some kind. Work store is now open and we came in super hot, the card payment system wasn’t up for the first 15 minutes and a load of stock was uncounted despite me being told it had been entered. So for a lot of stuff we had to tape together some way for people to pay because we had no card system and the till system wouldn’t let us take cash for “out of stock” products. Still, after the chaotic first hour it settled quite nicely. Also it took less than that hour for someone to take the batteries out of the welcome sensor after it bugged out and just kept playing its chime endlessly.
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Aug 16, 2022 13:44
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A friend of mine works for HMRC doing the same thing in the UK and he basically has a story every single day about some poo poo he had to deal with from a caller.
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Aug 19, 2022 01:56
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On a similar note I'm enjoying how we put up 4 signs pointing customers to the exit door after going through the checkout and I still have to redirect people from trying to force open the automatic entrance door.
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Aug 21, 2022 04:48
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We had the shop floor toilet open to customers for less than a week before saying no this is an employee toilet now. It's been genuinely hilarious watching the owner losing faith in customers in real time as he finds out that a lot of parents don't like him giving their kids cookies without asking them.
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Aug 21, 2022 07:23
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The Lord Bude posted:There are loads of awful customers out there but they actually have a point with this, giving things to kids without asking the parent first is hugely inappropriate. To give even the most obvious example you have absolutely no idea what allergies or religious obligations a kid might have (a ton of sweets and cookies and stuff aren’t halal for eg) and you can’t trust a little kid to be able to properly judge these things for themselves or exercise self control. Oh yeah, I've basically memorised the ingredients list for the fortune cookies at this point. Mostly I want to give them out because we have 1800 of them taking up space in the storeroom and customers can't see the giant FREE sign on the open box we have by the exit door.
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Aug 21, 2022 08:44
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| # ¿ May 7, 2024 00:07 |
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Food delivery apps did no damage to me personally since their delivery charges are stupid and ordering from them as someone who lives alone makes no sense with how high some places round here have set their delivery minimums. They did do immense damage to me at work though because [see every time I raged about delivery drivers in this thread while working at Mcdonalds].
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Aug 22, 2022 17:49
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