|
Philante posted:To this day, I still have the dead guy hat. Good for you for taking it. Dealing with loss can be hard when it's someone close, you probably did that woman a favor by letting something her husband liked give joy to another person. Content: I worked a US call center for HP phone laptop repair once and had a woman on the phone that had damage her late husbands laptop. It was water damaged and not covered by warranty. I was sorry to tell her that. (Note: While we have incentive to sell customers things to make up for the cost of US based tech support, the requirements aren't high. Selling 2500$ worth of warranties, software and new computers in a month would get you a bonus.) I told her that it would be so expensive to fix it would be a better idea to get a new system. She was interested so I helped build her a system from scratch using the website. (something we weren't supposed to do. they had us transfer customers to an India based team that spoke terrible English and lost more sales than they made) The entire time she was emotional, but positive, as if replacing the computer was part of the letting go process. She teared up a few times on the phone and I took a long time, begin a good listener and making sure she was happy with the machine. I got her a much better deal than if she had walked into a Best Buy, with several discounts and a proper warranty. I good call like that can make a weeks' worth of getting screamed at worthwhile.  I ended up getting fired form that job because I had the nerve to actually order something for myself from HP's website. Good for me they never officially told us that it was against the rules. I've been on 1100 a month unemployment for the past 13 months, with several more to go. After about 15 years in one service industry or another, I'm loving the extra time. Furril fucked around with this message at 20:51 on Oct 11, 2010 |
#
¿
Oct 11, 2010 20:48
|
|
|
|
| # ¿ May 6, 2024 17:55 |
|