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Whitey Ford posted:The old thread was closed on the 29th of May 2010. Holy poo poo! Now that is bad. We've had customers flip out before but usually this is over expensive merchandise. I work in an electronics/appliance store so this can be pretty high end stuff, but a car cover? Um yeah. . . nothing can top that. Although we did have someone order a blankety-blank portable CD player for a pick up before. It kept not coming in and finally we not only got it but find it and I get to call the customer for pick up. He seemed pretty happy to get his crappy player but then, he goes and does NOT pick it up. Today I get to see if it is still there. We've had our share of crap. From stuff we asked to be transferred over from our warehouse never coming in, to Special Order stuff being sold even though it is blankety-blank special order stuff that you can't get from the regular store. Discontinued stuff being sold when our warehouse is out of the item and is not getting anymore, and customers flipping out when we can't give them an exact time frame on their delivery. People really want their stuff NOW and woe to the retail slave who is not able to provide it. I have really become a cynic about people from working retail for so long. Mostly I just go "yeah people are stupid", right along with the managers. It is after all a living.
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Sep 29, 2010 12:44
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| # ¿ May 5, 2024 02:46 |
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spankmeister posted:
gently caress yeah I know, but that's kind of a catch phrase with me. Pulled it from an old Mickey Mouse cartoon. I like to spread my lingo around. Anyway to contribute some more, I have slowly developed a major loving hatred for our inventory system. The system will say "hey we got an order for this thing here. Well lets see, we are out of it but here's one (the floor model) lets fill that order! Now the customer did not order a floor model and mostly likely wants a new one. This also means unless we have repeatedly asked for more of a certain thing, we won't get it. Which naturally means, the customer won't get it. Which means, one pissed off customer and either a return or we gotta sell em something better on the cheap. Which brings profit down and sucks for us (no raises for us hourlies and less commish for the sales folks). The system will also tell us, hey we got this thing here and we won't. Many a time we've had to go check in the back to make double sure the thing is there and has the customer's name on it because the system loving lies. Stupid poo poo! ::Update:: The CD player is gone so I guess the customer came and got it! ::small victory:: The system is also prone to random crashes while trying to ring up an order or locking up and taking ages to get to the next screen, usually after typing in complicated delivery directions. ::Le Sigh:: You know I was thinking of having a massive throw-down with all rival retail( IE Best Buy, vs HHGregg's vs Sears vs Home Depot), goons taking up the flags of their respective Retailers and having it out to the death but after reading some things here and every other time this thread comes up, I think we are all too beat down to do a proper beat down. Although the attempt might be a little funny. ---------------- ladymikochan fucked around with this message at 00:35 on Sep 30, 2010 |
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Sep 30, 2010 00:18
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rscott- I feel your pain man. When I worked in Ross in the fitting room I hid the hell out of my MP3 Player. Since I had to wear a headset, I'd put one bud in my ear with the headset bub in it and hide that poo poo up in my hair. I had black hair so the cord was not that visible. I'd then run the Mp3 wires down my shirt down my back and twist em up with the headset wires. Worked out pretty good, since I restricted my listening to audio-books and radio shows I could actually hear what was going on. Now, however, I have to listen to whatever the radio station is playing on our boomboxes. Not a problem, usually but if the station is playing the same loving song over and over again or the station gets turned to country (our store manager likes it). Then it is all. . . :  :Other than that, no real complaints since we've switched over to NFL coverage on our TVs rather than have Avatar playing over and over and over.... ::Smith-unsmith-suicide!::
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Oct 1, 2010 13:11
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Joonami posted:Sounds like you work at an hhgregg. the entire 2 months I was there until I got laid off because they overhired for grand opening, that's all that was on all those beautiful god damned tvs. And then there was the last scene from drum line playing in the audio demo center, and there was one TV in the back replaying the same scene from Sherlock Holmes all day. Now I can't stand to look at the actor who was the main character in Avatar, and I poo poo you not that stupid scene from drumline played in my dreams for a few days. Guilty as charged. They kept me and I got full time after one of the other cashiers went sales. I think we had the same demo on our TVs-the one with drumline. Yeah great for showing out the sound systems, not good for your sanity. Right now we got NFL on most of them, but over on the big 3D TV we run the same demo over and over again. Shows only two good movies Tron Legacy-looks good, and Despicable Me-looks funny. But the same scenes over and over again. And it's a big 3D you can't miss it. We had something very funny but also not so funny happen yesterday. This old asian man get sent in to return a GPS. This poor guy gets sent in by his relatives-who speak good English, whenever they want to buy/return something. They've bought a lot of stuff but this would be only the second thing they brought back. This poor old guy speaks virtually no english and I get the point that he does not want the GPS. Of course we got to ask him why. It takes me and another sales person to figure out that he does not want it-or rather the kids don't want it because it does not come with all the accessories in the booklet-he wanted the bike mount-probably for food delivery. So I go ahead and start processing the return and when it comes time to tell him since he paid over 100.00 in cash I can't give him all the money back. Somehow, he understand the part "You are not going to get all your money back." And he gets little peeved. It then takes me, another cashier and my manager to figure out what is going on here. No, he won't take 100.00 cash and a check, and no he does not want a whole check. I quote, "I pay the money, you give me the money." Eventually he apparently decides to keep it but hangs around at the register because he does not know if he needs to do anything. Of course this confuses us since we think he still wants us to do something. Once again, it takes three of us to get him to understand that he can go. Funny, he got the part about not getting all his money back. Seriously though, these kids got to stop treating the poor old guy like some kind of carrier pidgon. Come in yourself once and a while you drat kids! ----------------
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Oct 5, 2010 12:46
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devmd01 posted:Did the GPS cost $205? Nope 130.00. So he would have to get back 100.00 cash and 30 in a check. That would not fly. Well we may be losing another sales manager. That makes 3 so far. One got transferred because we and the customers hated him, the second got a government job, can't blame him there and the last guy, he seems to be at the end of his rope. I overheard him talking about looking for another job. I've heard of high turnover but 3 sales managers in only 6 months? Yeah, something wrong here.
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Oct 5, 2010 23:32
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Ok work is starting to suck major, rancid donkey nuts. Since we are not a high volume store, our sales are not what they should be according to corporate. Now that in of itself is not a major problem since a lot of stores in our area are not hitting the sales quota. We are new to the area and eventually they will tone down the budget so our goals are more realistic. That is not the problem. Nor is it our service plan rate-we usually hit the quota for that. What is the problem is our conversion rate. IE-how many people come into the store and buy something versus just look around and leave. We've got a little door counter that gets tapped every time a customer,over 5 feet tall (little kids don't count) comes into the store. That for us, stinks. People like to browse around or pick out some stuff and come back when they got the cash for it. We had to do a few things to ahem improve it. Mostly by sticking on the customers like flies on poo poo and making sure they at least by a little 2.50 umbrella, or a 1.00 can of spray cleaner and ringing up say 4 of said umbrellas individually instead of changing the quantity to 4. But then there is another little thing they decided to do that I can sense that one day will result in more than half of the store staff just walking out one day. You see in my lovely little state of MD, the law only requires that an employer give a single half hour for lunch no matter how many hours you work. This translates is, even if you work 12 hours, you only get a half hour for lunch. Now the company is nice, and gives us one unpaid hour for lunch which gets covered since we all work a 9 hour shift. That is cool. What is not cool is this, we do not get any other breaks unless our managers want to be nice. This would not be a problem except, me and nearly the entire store including the store manager smoke. And they are starting to get really hard on smoke breaks. In the mornings when we open, everyone rushes out before the counter goes up, that is fine. Then I smoke on my lunch, fine. But trying to get that last smoke break so I don't up and kill someone is hell on earth. I work at the info desk and unlike the warehouse who after rolling out a large thing or two will light up or a salesman who might do the same thing or just jaw with the customer outside, will also light up before coming back in. I can't do that. I usually got make sure that I can rush out with the next batch of addicts to get my fix. Now I know everyone is going to say, why don't you just quit smoking it is so bad for you. Ahem gently caress YOU! . If I could quit I would have by now. I have tried three times and failed. And to be honest I don't smoke that much at work to quite justify getting the electronic cigarette. Although I think that is what I am going to have to do when I get the cash. I can smoke in the store if I had one of those babies-two guys already do. But barring that, I don't see myself being able to quit within the next few months. And since in my lovely little state, you can get fired if the boss does not like you, I get the feeling that if things get real bad, any smokers not willing to quit are going to get the sack. Like I said, nearly everyone in the store is a smoker and with the problems they have had hiring the required people to man the store, if they did fire all of us, that store is going to be loving empty for months. Retail may suck for you guys too, but in MD it REALLY sucks. Stupid loving non-existent labor laws! Aren't you supposed to loving protect my rights to destroy my body if I want to? ::end rant:: And no, I will not quit smoking until I find a way that works for me. It is a drug and I am addicted, so there ::thuuppp!:: ----------------
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Oct 19, 2010 13:12
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| # ¿ May 5, 2024 02:46 |
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Sigh, now that my brain is finally starting to return to normal after that horror known as black Friday is over, I can give a run down of what it was like working a 15 retail shift. 4:30pm Thanksgiving day-take triple strength valerin root tea with a shot of jack daniels in an attempt to fall asleep. It works until... 8:00 pm-wake up after suffering through some freaky rear end dreams and toss and turn until 10:00 pm-drink more double strength tea and pass out. 1:00 am-wake up to alarm. Curse and get ready for the poo poo. 2:30-call cab to get to work, arrive about 15 mins later. There is a line clear down to the next store. We even got a couple of nuts with their chairs and blankets. 3-4-get store ready and down two mountain dews and scarf a donut. 4-7:30-mad rush of people who just HAVE to have their marked down electronics come flooding into the store. Around 4:30 Visa/MC apparently have had it with trying to keep up with the massive amount of credit/debit transactions freezes up and and takes up to 10 mins to process a transaction. One couple lost out on the 60 inch TV since it was taking so long to ring people up. These are the only people who get ignorant all day though. People start flashing cash and Discover cards like to tomorrow. This lag wave continues to around 6 or so and then it takes normal time to do the transaction. People are undertanding. At around 7:30 I finally get away. 7:30-7:45-chug another Dew and puff down a cig and run back inside. 7:45-11:45-more mind numbing hours of checking people out ensue as the day drags on. Somewhere in here another mountain dew is chugged. 11:45-We get our first catered meal. Ryans buffet stuff. Just Ham and some mashed potatoes, edible but not the best stuff you want that early in the day. Another Mountain Dew is drunk as well. 12-4-more bullshit. My head is feeling pretty empty right about now. I feel myself dying on the inside as I continue to get a constant stream of people buying their crap. Another two Mountain Dews are drunk at some point. As well as another cig in there somewhere. 4-4:15 Pizza arrives. Not Dominoes but a New York Style place. Last time it was pretty good. This time we got leftovers. Tasted stale. Everyone complained about how lovely it was but it was gone in less than a half hour. The last Dew is drank for the day. And the last smoke before I get to leave is inhaled. 4:15-6-stand around and pray that 6 comes soon. At 15 mins to, I attempt to get a pair of headphones but as employees we can't buy anything that day. I clock out and get change for the bus and promptly miss it by one min. !!!gently caress!!!! 7:30-get home, one hot bubble bath and a glass of wine later, I feel a little more like a human being. 8:30-Pass the gently caress out for 10 hours! poo poo that sucked rear end. Although the next morning,it turns out that Chick-fil-A gave us a boatload of sandwiches for free since we let their cow-person show up and hand out coupons in our line. I get one and feel full all day. There wasn't any good catered stuff that day anyway. I hate Arby's. Anyway, I did a 15 hour shift on five hours of broken sleep and it only cost me my sanity and seven mountain dews. Well thank goodness that poo poo only comes once a loving year.
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Nov 29, 2010 02:46
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