Canadian internet access gets shittier

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Canadian internet access gets shittier

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Sprawl posted:

Yes because its normal for a new install to take 3 weeks from the time you order to get it installed.

Yes because its normal to be charged ~$300 before you even get an install.

The way the company does things is not normal, most isp's dont pre-bill and on that stance alone its enough to not bother. But you also have to buy your own modem and wire you building yourself among other things. Telus and shaw here will both send and installer and they will do things like convert phone jacks to rj-45 so you can have a nice home network.

This is why you need to get educated about the piss poor state of Canada's telecom industry and get angry at the CRTC for allowing the big 3 to have such a strangle hold on the market.

Otherwise feel free to go ride whichever big 3 cock you feel like

# ¿ Jul 30, 2011 16:15

Adbot: ADBOT LOVES YOU

# ¿ May 9, 2024 22:14

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Here's a tip on dealing with tech support of any sort.

Do what they ask of you, even if it involves jumping through burning hoops of some sort.

# ¿ Aug 5, 2011 15:28

Stanley Pain: Jun 16, 2001; by Fluffdaddy

This thread reminds me of the time I did tech support for wireless. We'd always tell people not to call from the device that we need to troubleshoot. Was always fun resetting their connection and hearing the call drop.

Almost the same thing with ISP tech support. If you're an unwilling to jump through hoops have fun with broken Internets :shopkeeper:

# ¿ Aug 6, 2011 22:30

Stanley Pain: Jun 16, 2001; by Fluffdaddy

teethgrinder posted:

I used to have a very similar problem specifically with YouTube and TekSavvy cable in Toronto, when I first switched half a year ago. As well, several online games were unplayable due to packet-loss or huge lag spikes. The consensus here was that there was probably something wrong with YouTube, but all my issues just vanished randomly one day and it's been solid ever since.

The joke is the Lego company owns "www.legos.com" as well and used to make you read a patronising spelling correction notice before redirecting you to lego.com. Now it just gives a slightly more polite error before redirecting.

Oddly enough I get crazy lag spikes in online games. It's intermittent but annoying.

# ¿ Aug 18, 2011 05:26

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Lone Rogue posted:

Lag may happen for anything that needs a good upload rate if you are using the Bell or Rogers infrastructure. There's a way around it I hear. As a TekSavvy employee I cannot tell you what might do that, but I'm sure if you googled MLPPP you'd find it. I got no idea what that is though. Nope, not a clue. Doo dee doo...

Yeah I'm on Rogers' infrastructure so MLPPP isn't an option. Might have to switch over to DSL if TekSavvy get's unlimited bandwidth options for that

# ¿ Aug 18, 2011 17:14

Stanley Pain: Jun 16, 2001; by Fluffdaddy

XausF1 posted:

I signed up for the usvideo.org trial and it works fantastically well. I don't care for netflix or hulu or whatever, I just want to use it for the BBC iPlayer. Except I'm really hesitant on spending money on these guys because how is this even remotely legal? It's circumventing numerous content & copyright contracts so wouldn't it be a case of 1000s of high priced lawyers just waiting to pounce on this thing? They only came into existence early this year, right?

Then again it's only $5/mth so even if they do get shut down tomorrow it's not much money down the hole.

I've been using them without any problem for 6 months now. It works really well with my WD TV Live Plus.

# ¿ Sep 5, 2011 15:41

Stanley Pain: Jun 16, 2001; by Fluffdaddy

MeestarK posted:

If I already have Canadian Netflix, will using usvideo automatically switch me to US netflix when I try to access it or do I need to sign up for a seperate Netflix US account?

You need a US Netflix account, billing address and credit card. Entropay is what I use and it's been working fine.

# ¿ Sep 6, 2011 00:10

Stanley Pain: Jun 16, 2001; by Fluffdaddy

kuddles posted:

Yeah, Netflix US now accepts credit cards from anywhere.

Really? loving sweet

# ¿ Sep 6, 2011 15:28

Stanley Pain: Jun 16, 2001; by Fluffdaddy

TrueChaos posted:

I hate you.

Wish they could resell cogeco here.

Are you on Cable or DSL?

# ¿ Sep 17, 2011 00:58

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Martytoof posted:

Which ex-Rogers/Telus/Bell boardmember will it go to? Only time will tell!

I'd like to see Michael Geist.

# ¿ Sep 28, 2011 04:09

Stanley Pain: Jun 16, 2001; by Fluffdaddy

They're probably going to reanimate Ted Rogers' corpse and make him the chair now and forever amen

# ¿ Sep 28, 2011 13:32

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Guitarchitect posted:

I'm only fielding the idea with them because they can't say when they will be able to offer cable. If I want to sign up with them, and I buy a modem for DSL, and the next month they can offer me cable, I have to buy a new modem and I get charged an activation fee.

So in my mind, I'm better to go elsewhere, or, see what they think. If I bring them extra business with my landline, they're netting a long-term gain (landline combined with guaranteed internet customer for a long time) over the short-term loss of a $45 activation fee. I even offered to buy a new DSL modem from them and swap it back in exchange for a used cable modem, when the time comes (that's no-loss for them... I buy a $75-$100 modem that they can sell for $50, and they give me a $50 used one in return). Usually the higher-ups understand this and will make a deal, but the plebes working the phones just give out the canned responses.

You should ask the CRTC why Bell and Rogers own all the consumer infrastructure and why we don't have municipalities actually owning the last "mile".

# ¿ Nov 2, 2011 20:32

Stanley Pain: Jun 16, 2001; by Fluffdaddy

quaint bucket posted:

Shaw made an offer we couldn't refuse. Got all HD channels for less money so I guess we came out a little ahead. Not sure how I feel about downgrading my internet (high speed lite) but I'm rarely on my computer anyway so..

We will probably cancel the tv service in the summer if our tenant doesn't care for tv and just bump up the internet to normal levels.

They made you take a lower tier Internet package, or was that of your choosing?

# ¿ Dec 13, 2011 18:41

Stanley Pain: Jun 16, 2001; by Fluffdaddy

The Dark One posted:

Does Rogers subcontract out their technicians or something? The first guy who came to my place talked about 'zapping' the line how how 'bleeing' might be the cause of my internet problems. He reset my modem to the factory defaults and left without checking that any traffic was getting through after the modem finished booting up.

The second guy actually checked the wiring, and replaced the connectors on the wall jack and the coax running to the devices, replaced the splitter and ran off to a Rogers store to get a new modem before deciding that the problem was probably in my building's cable box. He only gave up when I couldn't get ahold of the super to give him physical access. He left the new modem, which was nice, because the wireless signal strength went up by about 15 dB from my bedroom.

(Here's hoping guy #3 will be like #2)

All the truck technicians and a good chunk of the head end techs are contractors.

# ¿ Dec 14, 2011 12:26

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Rand alPaul posted:

Is there a thread for American internet access getting shittier? My ISP just capped my internet at 150gb a month, and I go over that easily with MLB.tv and Hulu.

MY 150GB Cap

:qqsay:

A lot of people using any of the big 3 ISPs in Canada would kill for that cap

# ¿ Mar 3, 2012 16:30

Stanley Pain: Jun 16, 2001; by Fluffdaddy

slidebite posted:

That's too bad too, because RFD actually has, from time to time, decent links.

DSL reports is only decent because of the on the spot Teksavvy support and news which is kind of interesting.

The force out a firmware update through DSL? I didn't know they did that.

I should have copied it before it got nuked. I am not making any of the below up, but it is paraphrased. It was the best I could comprehend through the spelling, virtually no punctuation and run on sentences.

Basically, some crazy guy melting down because Bell apparently has him in collections due to 2 television PVRs they billed him for. But he returned them and has proof.

Because of this, 3 years ago (??) Bell cut off his phone so when he was shot he couldn't call 911. However, he was able to email (??) Andre at Teksavvy (??!!) for help and he saved his life.

Andre thanked him by wearing a dress.

Now, Bell is HARASSING this very important crazy man, because collection agents calling him and his 68 year old grandfather in a old folks home. This will give him a HEART ATTACK!

Teksavvy needs to call Bell for him because he is a teksavvy customer after all.

Other DSL posters questioned him to be reasonable as it isn't teksavvy's issue in the slightest and he should be contacting Bell. This was only to be answered in a diatribe about how CUSTOMER SERVICE is important and Teksavvy should contact Bell on his behalf because he gets his internet through them DAMMIT. It's like you enjoy Pepsi and Coke calls your dad at home telling lies about you. Or something.

Before it got nuked, it got to the point of him FILING A LAWSUIT against Bell and he is going to also file against Teksavvy too because it is their duty to help him! As a matter of a fact, he is now going to leave them! That will show them! (this all took place in about 30 minutes real time).

Harrassment! Illegal! Heart Attack!

I'm paraphrasing but that really was the jest of it.

This is basically PeopleOfTheWorld.txt

It's a batshit crazy place out there. At least the Internet is safe :q:

# ¿ Mar 26, 2013 03:27

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Canceled my TSI DSL account today. 1.5 months without steady Internet is about all the goodwill I have left in me. Signed up for Rogers, who are also my employer. Stuck it out with TSI because I believed in a nice, competitive market, but at the end of the day I need to have quick turn around time when poo poo hits the fan.

Next on the chopping block is Wind and their god loving awful service. Literally the worst cell service I've ever had. Won't be sad to ditch them though.

# ¿ Apr 12, 2013 01:36

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Rawrbomb posted:

TSI is just a reseller for Bell and Rogers and other ISP's. There is a good chance they weren't at fault for the issue. I'm not sure what sort of contact you had with them about getting it restored.

I'm surprised they didn't offer to move you to cable instead.

It was 1.5 months of troubleshooting. We're 100% confident it's Bell's issue. They're just dragging their feet. So I guess congrats go out to Bell :/

2 Modems replaced, wiring inside my house re-done, Bell tech said they checked the dry-loop and it's OK and as far as I can tell it is. From my network experience it feels like a flapping interface somewhere on Bells side. Intermittent rolling disconnects that are not Sync related.

I didn't want to move to cable since 50/10 service + unlimited is significantly less on the DSL side.

# ¿ Apr 12, 2013 01:44

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Yeah it's 50%. TSI Was still cheaper @ that speed + unlimited tier

# ¿ Apr 12, 2013 02:15

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Backov posted:

I'm on Teksavvy in Montreal, with a 25/10 DSL. I've got one of those Sagemcom 2864 modems, and up until recently it was working fine.

However, in the last couple weeks it will just randomly crash. I assume that's what's happening. It won't be able to open any new connections, although existing ones (like a Skype voice connection) will stick around.

Rebooting causes it to work again, for a while. It seems putting it under some load, like with bittorrent, is what causes it to die.

Is there any firmware fuckery I can do to this thing to make it not suck quite so much?

Out of curiosity when your connection drops, head to the modems web interface and see if a) Is your DSL link up b) do you have a WAN IP c) what are the status lights on your modem.

Sounds close to the issue I had. Pretty sure it's Bell loving something up on their end where you'll just start getting rolling disconnects.

# ¿ May 16, 2013 23:38

Stanley Pain: Jun 16, 2001; by Fluffdaddy

gohmak posted:

Hi-def porn.

This really is the answer. rear end pimples never looked so....detailed....

I usually run 1.5 to 2TB / month. Netflix + HD TV Shows (50ish shows in sickbeard) + Steam.

# ¿ Jan 21, 2014 14:37

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Zigmidge posted:

The answer is linux isos, Brace. Always linux isos.

I'd like to change this to 24bit, 192KHz FLAC files.

# ¿ Jan 21, 2014 15:59

Stanley Pain: Jun 16, 2001; by Fluffdaddy

The Dark One posted:

Rogers told us that we'd need to get a new modem when we wanted to get a 60Mbps plan, even though our existing modem was supposed good for up to 400mbps down. The new one is supposed to be capable of 960.

That older Hitron is a steaming pile of poo poo and the newer one is slightly less so. I highly recommend that whichever route you go you disable gateway mode and use a "real" router in it's place. My setup at home is Hitron (In Cable Modem Only Mode) --> WNDR3700 (DDWRT) as a router/dhcp server --> Linksys EA6500 as a wireless AP.

# ¿ Dec 13, 2014 17:51

Stanley Pain: Jun 16, 2001; by Fluffdaddy

I thought Sasktel was generally loved?

# ¿ Jun 5, 2015 00:03

Stanley Pain: Jun 16, 2001; by Fluffdaddy

ToxicFrog posted:

Wind works great at my house and at the office, but not at my in-laws'.

On the other hand, the roaming charges on Wind are still less than the long distance charges on Rogers, and the way Rogers defines "long distance" meant that practically every call I made, including those within the same county, were "long distance", so Wind still comes out ahead even if I had to spend all of my time "roaming".

Rogers has Canada wide calling though?

# ¿ Jun 5, 2015 21:09

Stanley Pain: Jun 16, 2001; by Fluffdaddy

ToxicFrog posted:

They didn't when I was on Rogers, or at least, the plan I was on didn't. This was a few years ago though.

Calls between Guelph and Fergus (~20km) were definitely billed as long distance.

You really shouldn't comment about the state of things from a "few years ago". A lot has changed across most of the wireless landscape in that time frame.

# ¿ Jun 6, 2015 22:04

Stanley Pain: Jun 16, 2001; by Fluffdaddy

less than three posted:

Yes, no longer are we paying $25 for 4mb of data per month. Instead we're forced to pay for unlimited voice despite voice usage dropping year over year.

I'm paying $80/month for 10GB/month + unlimited voice and sms. That's not a bad deal. I pay a lot more for 250Mbit + Unlimited Internet though

# ¿ Jun 7, 2015 00:15

Stanley Pain: Jun 16, 2001; by Fluffdaddy

I'm with Rogers. I agree I barely talk on the phone anymore. I got in on a good deal. Looks like it's about $125 on BYOD.

# ¿ Jun 7, 2015 00:50

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Skandranon posted:

To be fair, Penny Dreadful is quite decent and should count.

Is that a Canadian production? Didn't know. Season 2 has started out really good.

# ¿ Jun 10, 2015 13:52

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Bloody Hedgehog posted:

I worked with a guy who was dating her at the time, and he always regaled us with endless stories of his sloppy, dirty bone-down sessions with her, and she did the voice during it.

Having sex with an Anime :thumbsup:

# ¿ Jun 11, 2015 17:54

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Shumagorath posted:

Bell has 950/100/unlimited service to my new building. Why do I get the feeling it's powered by the souls of the damned?

If you put your head on the trunk line and listen, you can hear their screams of anguish.

# ¿ Aug 26, 2015 14:35

Stanley Pain: Jun 16, 2001; by Fluffdaddy

I didn't think any of the big 3 providers did any throttling?

# ¿ Oct 5, 2015 21:17

Stanley Pain: Jun 16, 2001; by Fluffdaddy

I know that Rogers, in Ontario at least, doesn't throttle at all.

# ¿ Oct 5, 2015 21:27

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Sixfools posted:

There is shielding around the braiding. Either way it is utilized currently and wont be once all analogue channels are off air. conversation done with.

As an electrical engineer and someone who's worked in some of the head ends @ rogers as an Engineer PLEASE SHUT THE gently caress UP. Thanks.

# ¿ Oct 9, 2015 19:32

Stanley Pain: Jun 16, 2001; by Fluffdaddy

infernal machines posted:

It took them three weeks to figure out they had a bad fiber interconnect back when I had 50Mbit VDSL. They went from saying it was a customer issue, to saying it was an isolated Bell issue, to saying the NOC was looking into it, to Blaming Bell for not implementing a fix (that did nothing, because they hadn't identified the issue), to finally saying "Whoops, our bad, sorry your internet barely worked for a month."

Teksavvy's network and their issue resolution processes have been poo poo for years now. And it's not because of TPIA, other providers (like Start for example) don't have these issues with this frequency.

Yup, poo poo like that is what made me leave Teksavvy. It's unfortunate but at the end of the day I need working Internet.

# ¿ Feb 10, 2016 21:30

Stanley Pain: Jun 16, 2001; by Fluffdaddy

I just shoot the person through my closed door. :getin:

# ¿ Mar 7, 2016 20:00

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Pretty sure you can get Gigabit anywhere in Rogers' footprint right now. Pulling 80MB/s on a download as if you're copying things from one HDD to another sure is a thing

# ¿ Jan 31, 2017 13:07

Stanley Pain: Jun 16, 2001; by Fluffdaddy

ToxicFrog posted:

You can't in Guelph.

I think only parts of Guelph are in footprint. Like N1H isn't but most of N1E is. Odd.

# ¿ Jan 31, 2017 14:53

Stanley Pain: Jun 16, 2001; by Fluffdaddy

Steam has no problem hitting 80+MB/s

# ¿ May 3, 2017 12:25

Adbot: ADBOT LOVES YOU

# ¿ May 9, 2024 22:14

Stanley Pain: Jun 16, 2001; by Fluffdaddy

CLAM DOWN posted:

I'm changing to a new fibre ISP in a month or two when they setup their gear in my tower so I'll be paying just $49/mo down from $69 for this kind of speed with no cap god drat

Congrats you are the 1%

# ¿ Oct 13, 2017 17:28

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Canadian internet access gets shittier

«‹›3 »