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ZShakespeare posted:I guess you could consider the extra cost of Shaw's offering over netflix a sort of "bandwidth surcharge" but all things being equal I don't see how Shaw adding a charge, in the form of bandwidth, to netflix's service relative to their own is anything but anti-competitive. This goes for any VOD stuff they deliver over the internet too. As a gateway to the internet they should charge everyone equally. Because shaws service is only available to this customers that already get internet/tv/phone from them. If they sold it outside of their service yes that would definitely be anti-competitve but because they are already limiting themselves to the people on their service for a basically all you can eat version of their video on demand service i dont really see a problem. Yes but external services that can be used on any other service i would have a problem with it.
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Jul 15, 2011 21:26
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Furnok Dorn posted:So anybody else know anything about these new shaw data plans? I called and asked, and apparently they're not going to have the modems until next month sometime, and they seem to be routers as well, which worries me a bit. The cisco devices that they will be using are very nice and won't have those kinds of issues. Even the dlink 604+ i was using from telus which is a 4 port + wireless + modem worked very well while doing heavy internet use.
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Jul 18, 2011 19:00
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ZShakespeare posted:How accurate are the cable plans on teksaavy's site? It's time for me to renew with Shaw for my student plan and they are offering me 25Mbit down for $23/mo. I'd like to give my money to the little guy, but not if it's going to cost me more than twice as much to take a hit in speed. I have tekksavvys 25/2.5 unlimited plan right now in surrey, and i'm getting 90-95% most of the time. Shaws new plans aren't out till next months they are still not 100% on prices. But they will take 3+ weeks to gently caress around and maybe get someone to your house to do the install, and they will give you a shitbox of an old modem that can only do 25mbit as its theoretical maximum.
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Jul 25, 2011 17:00
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Tagra posted:Is it ever worth it to just buy your own modem? Like not through your ISP, off NCIX or something? Ah in bc it currently is because you can only use old dociss 2.0 modems right now. But if your going to buy a dociss 3.0 modem no its not worth it as they give you a discount of upto $20 to buy one from them.
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Jul 25, 2011 18:18
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Captain Novolin posted:Just got Optik installed: Yea the telus optik stuff is solid because all that bandwidth is reserved for your tv anyways so you always get full speed but when shaws rolls out those actually high speed plans it will be nice.
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Jul 25, 2011 23:19
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I kinda wish there were smaller ISPs around here, but considering the fact that there's a multi month waitlist for shaw in my neighborhood (with 20 year old infrastructure) and we only got this because we're existing telus customers I'm not complaining.
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Lone Rogue posted:If you talk to someone who isn't sure about switching, this article from yesterday would be fantastic to help convince them not to go with Bell or Rogers: http://www.thestar.com/article/1030941--roseman-this-telecom-firm-keeps-service-at-home Teksavvy has so many issues outside of being incompetent and not having tech thats it not even worth bothering.
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Jul 28, 2011 17:55
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8ender posted:They really are hamstrung by having to work with Bell and Rogers. Yes because its normal for a new install to take 3 weeks from the time you order to get it installed. Yes because its normal to be charged ~$300 before you even get an install. The way the company does things is not normal, most isp's dont pre-bill and on that stance alone its enough to not bother. But you also have to buy your own modem and wire you building yourself among other things. Telus and shaw here will both send and installer and they will do things like convert phone jacks to rj-45 so you can have a nice home network.
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Jul 29, 2011 17:27
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Vergeh posted:So under Rogers I've been paying roughly $57/mo for 10mbps@60gb. Now I find out I can get 10mbps@300gb under teksavvy for $37? Why the gently caress haven't I switched sooner? Am I some kind of moron? Ah depends on what happens with the ubb ruling but its looking like it wont pass from the last few meetings. Now that teksavvy finally got to installing it it seems to be a decent enough connection 25/2.5 unlimited for $55 isn't too bad. 
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Jul 30, 2011 20:42
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Rukus posted:As far as I know if Teksavvy submits a service call to the ISP they're riding on (Rogers or Bell) there's a service charge to send the guy out. From what I've read on DSLReports Bell/Rogers also send their techs to their own customers first before sending them out to third-party ISP customers' homes. Yea thats how when you sign up with telus/shaw here you can get 1-2 day turn around on getting an installers.
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Aug 2, 2011 17:04
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Twiin posted:I am seriously regretting my TekSavvy choice. I've waited on hold for an hour twice this week, I've never gotten a call back from them, and I'm not at the speed I'm paying for. Buyer beware. Well they are leasing the network usually thats the local providers fault ie. rogers typically.
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Aug 4, 2011 18:45
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Twiin posted:Yeah, I understand the concept of 'up to 15mbit'. But when my service moves from 10mbit to 15mbit and my DL speeds stay exactly at 10mbit all the time at all hours of the day I don't really buy that it's congestion. That's a load of poo poo they are simply lying to you.
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Aug 4, 2011 21:34
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Migishu posted:As someone who works in Tech Support, DO THIS. Thats a load of poo poo. You stupid idiots aren't even willing to try if its even a little off script. Never once have any of my problems been with my equipment because i loving test it so i lie to their faces and suprise they always loving find something wrong on their end. (USER WAS PUT ON PROBATION FOR THIS POST) (USER WAS BANNED FOR THIS POST)
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Aug 5, 2011 16:58
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triplexpac posted:There was a good DNS test tool someone posted before, I wish I could remember it. It gives you a list of common DNS and shows you which is fastest for you http://www.grc.com/dns/benchmark.htm This one right?
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Aug 18, 2011 20:20
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Koine posted:I'm moving to a new place in a week and I want to set up Teksavvy, but I'm having trouble deciphering their website. All I want is speedy with a big cap. Should I be getting DSL or Cable? Which plan? Each province gets different speeds, caps and prices. Is really depends on where your moving and whats available. Also make sure you order it soon they take 3 weeks to process an order.
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Aug 24, 2011 22:35
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Godinster posted:I love that Shaw is finally recognizing there's people who don't want its TV service anymore. Broadband 50 is great so far, 50 mbps and only a handful of TV channels that I watch, CBC, NBC and Global for the News. yea the only reason not to go shaw is if you want unlimited downloads and dont want to pay that $120 for the unlimited 100 plan. Because those plans "upgrade" as you go over the download cap tiers.
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Aug 28, 2011 16:48
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frumpsnake posted:*Finally* found someone at Shaw who could provision my Cisco as just a modem. Tech support couldn't do it but some random Shaw employee on digitalhome.ca can. Right but if you go tekksavy you can get unlimited 25/2.5 for 54.99 so thats why i say that.
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Aug 29, 2011 19:39
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Yea boy i'm glad shaw/telus dont do that here and have better/cheaper plans. I still dont understand how that works but i dont recall care.
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Sep 7, 2011 16:33
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I was able to with a Canadian only netflix account play all the us videos without a separate subscription using usvideo.org. Its just a normal netflix.ca account using paypal to month to month subscribe.
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Sep 10, 2011 00:32
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Shumagorath posted:Do you need to make a separate account? I have an SSTP VPN to New York that's basically been doing nothing since I got Telus at Cityplace. The usvideo.org stuff says your supposed to make a separate one and some of the other people here seem to talk about doing that so i dunno. It seems to work fine here without a separate one.
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Sep 11, 2011 09:35
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Looks like tekksavvys dns servers on the west coast are dead again.
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Sep 12, 2011 05:04
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less than three posted:8.8.8.8 Yes i know i had to switch dns servers to get things working again. But i dont normally use google dns servers unless there is an issue because then you get proper local cache servers for things like youtube.
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Sep 12, 2011 05:22
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I guess i'm glad i dont live in ontario then.
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Sep 17, 2011 01:35
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Tagra posted:Here is a Telus question for you guys. That sounds like a job for a telus agent. Contract negotiations are really delicate things usually you would have to call and ask.
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Sep 20, 2011 17:34
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The Dark One posted:Does anyone know Rogers' policy on using your own modem? The SMS Networks thing in my new apartment is pretty terrible (the service is in the landlord's name so the answer isn't just to switch ISPs). Typically they wont let you but the smaller isps ala tekksavy and like will. Is it one of those modems or is it one of the modem + wifi gateway things? 
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Sep 21, 2011 19:02
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less than three posted:Thank you for that, but it's a cancellation request that can't be dealt with over Twitter. Though credit to the call back system, it said 2 hours and actually did call me back around 2 hours later. Yea my parents just did this they are saving like $40 a month off cable/phone bill for bundling for better serivce.
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Oct 12, 2011 09:32
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Zigmidge posted:There was talk a page or two ago about congestion when you live in, say, downtown Toronto. I live in a new (3 years old) condo building in which Rogers [told the building who told us] that they installed new equipment and wiring for cable. We want to jump from TS DSL to either TS Cable or Acanac Cable (Acanac has a good deal for 1 yr contracts right now) but Lone Star's post worried us. If they just upgraded the cable lines that usually means thats going to get you the best service and switching over would probably get the best speeds.
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Oct 12, 2011 18:07
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Scaramouche posted:What the hell Shaw; I've been trying to call the business account CS support line for two days now (604-629-8885) and I consistently get 'we're sorry, all circuits are busy'. No voice mail, no callback queue. Just a big ol 'gently caress you, we're not answering'. I try going through normal support and they're all 'well we can't touch that, it's a business account' and 'oh no we're not allowed to transfer to business support'. My 'email that will be answered in 3 business days' has went unanswered. So...... now what? poo poo hit the bed the other day in the Lower Mainland area there was a 100% service outage for 2-3 cities and things aren't back to normal yet so i imagine that is why.
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Oct 26, 2011 21:13
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univbee posted:Jesus Christ Teksavvy, they completely screwed the pooch on my order despite my calling a few times to make sure everything was OK (it said 5 meg in one place and 25 meg on another), and now when I call today to verify that a tech is coming all of a sudden the speed is wrong (should have been 25, was put through as 5) and they have to cancel the whole appointment, meaning another week without internet and me having to organize another day off work. If they weren't the only ISP with greater than a 100 gig cap in Montreal I'd have dropped them so fast over that bullshit, especially since I called earlier to make sure everything was straight. Yea thats normal teksavvy stuff.
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Nov 1, 2011 13:58
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Yea the only reason to go Teksavvy is you can get decent speed with higher caps for less money.
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Nov 2, 2011 01:00
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Its still a bullshit ruling anyways. It allows bell/rogers etc. to double bill for the same thing depending on how much data their wholesale customers use at a group.
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Nov 15, 2011 22:39
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8ender posted:Cogeco will resell but wont let anyone have anything better than a 100 mbit line at the POIs because they are being assholes and following some obscure CRTC ruling to the letter. The good news is that the CRTC issued some sort of ruling this year that will force Cogeco to offer more bandwidth at the POIs. Yea that was the Transition from disaggregated POIs to aggregated POIs stuff they talked about in this ruling too. quote:
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Nov 16, 2011 17:34
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quaint bucket posted:I had to reread it a second time but that definitely makes a lot more sense now. Seriously, thanks! I dunno if shaw has rolled their new IP TV stuff out in your area yet but if they have its worth checking out i just got the flyer for that the other day and you get faster internet + a pvr that can record more channels at a time.
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Dec 2, 2011 20:44
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priznat posted:I will say I do wish I could get a decent OTA signal for HD, Telus or Shaw, either are pretty crappy in picture quality compared to the direct broadcast I puchase one of these. http://www.thesource.ca/estore/product.aspx?language=en-CA&product=1518241&category=Indoor+Antennas&catalog=Online&tab=1#more In the lower mainland in a condo i am able to get CBC, French CBC ( RDS), Global, Omni, A few seattle stations in 1080i HD its pretty great.
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Dec 2, 2011 20:46
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Apparently those new shaw gateway things support 1080p no idea if thats upscaling or not but i know telus 1080i stuff is upscailing.
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Dec 3, 2011 02:41
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Yea teksavvy is worthless like that hope this helps.
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Dec 6, 2011 09:30
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The Dark One posted:If my cable modem/router's status page is saying that the downsteam channel is locked, but that the upstream channel isn't, does that sound like something is wrong with the unit, or the cable service? The Rogers account in under my landlord's name, and he happens to live in a different city, so I'd like to figure things as much out as I can before asking him to drive over for an hour to poke at things. Usually if it can find one and not the other its definitely a service issue with rogers. But poking it wont do anything as long as the service is partially working.
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Dec 8, 2011 00:32
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iv46vi posted:So a silly question for y'all, Depends they can set it up on cable or phone jack depending on how bad your cables are.
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Dec 13, 2011 00:44
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Powershift posted:I think shaw might have flipped the 250mbit switch for red deer. My internet has been choppy all night, and now seems to be overloading my lovely router while downloading at 11MB/s Because thats only what 88mbit and on my shaw plan i usually get 90-95% of advertised speeds at all times of the day.
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Dec 23, 2011 19:52
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Scaramouche posted:I know I bitch about Shaw a lot in this thread but goddamn. As soon as you can get to a person they're generally really good but I've had to contact them 6 times in the last 3 months and every time I am on hold for at least 20 - 45 minutes. Then one of two things happen:
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Jan 3, 2012 22:49
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Looks like rogers lost the ruling at the CRTC http://www.cbc.ca/news/business/story/2012/01/23/tech-crtc-rogers-throttling.html
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Jan 24, 2012 01:13
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