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uapyro posted:Would that only work on a family plan? I'm at my parents a good bit, and they have basically no signal at their place. Mine is just two phones in my name, not a family plan. Doesn't matter whether they have pooled minutes or not, you have 2 lines on the account. Whether retentions gives you two or not I couldn't say, probably depends on how long you have had Sprint. "d[-.- posted:b"] In all seriousness, what's wrong with Windows Phone 7 (meaning if you don't like Android but like the iPhone, Windows may be an option)? Edit: Google Voice with Sprint Integration launches April 26th. Duckman2008 fucked around with this message at 01:24 on Apr 21, 2011 |
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Apr 20, 2011 23:26
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io_burn posted:With all the SERO floating around here I have no clue if there are any actual Sprint engineers or support agents that lurk here, but UPNP on the Sierra Wireless Overdrive Pro seems to be completely broken. I posted on DSLReports about it- http://www.dslreports.com/forum/r25766588-Sprint-Sierra-Wireless-Overdrive-Pro-UPNP-issues- The Overdrive Pro is pretty new, did you happen to get it within 30 days? The Novatel MiFi 4G just launched 3 days ago and if its anything like the MiFi 3G it should be waaaaay better than the Overdrive (which had a lot of hardware problems.
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Apr 21, 2011 02:12
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Technogeek posted:Is there an official announcement anywhere visible to the public? I know a couple people who've been looking forward to this, and I want to have something to show them beyond "guy on message board". Nothing beyond "that's what employee news says."
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Apr 21, 2011 06:04
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Chappy posted:Feel free to put this info in the OP. My info for eprp is as follows : Will update next chance I am at a computer.
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Apr 21, 2011 22:51
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ExcessBLarg! posted:So the voice service at my apartment has gone to poo poo. We've always had strong signal and still do, but when actually making a call the sound cuts in and out all the time pretty much rendering both sides of the conversation unintelligible. It happens to both my and my wife's phones, and happens within a good radius of our place. However, if I drive far enough down the street (likely to another cell) voice service is fine. This seems to be my solution for anything signal related, but why not just get a signal booster? Otherwise I am actually looking into a similar issue tomorrow and may have a phone number for you to call. May. And I was working with Sprint support on a signal issue and they were saying that there was a nationwide issue with Android phones recently (personally I would take it with a big grain of salt). More accurately, I do know signal in Nashville is a bit weird right now because 3 crazy Tornado level storms can knock over towers fairly well. Unfortunately for the customer I was helping, he is currently in Florida so the explanation did not help him. Hdip posted:Can you assign a secondary email to one of the numbers? You probably could, but you can only logon to one account at a time for the Android Google Voice app.
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Apr 22, 2011 06:01
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Geekslinger posted:I am currently on a Everything Data 1500 plan with my wife. According to Sprint.com site it shows my line as having completed contract on 03/04/10, but my wife's line won't be up until 06/07/12. Does that mean if I wanted to port my number off and switch to another carrier I can without paying the termination fee? Your line is month to month so no fees for you to switch. If you switch your wife you would have a prorated termination fee, although its pretty close to being over so I would be it wouldn't be that much, maybe $60-80 to switch her line. mastershakeman posted:e/n: Went to sprint stores the last 3 days only to get runarounds, and finally was going to get my broken Pre looked at today. It was about to be fixed, then the tech pulled the battery and declared it corroded and that they wouldn't repair it, even for the $35 fee. Its gotta be soon, they even have Otterbox cases available for Sprint stores to stock. Early May hopefully. ExcessBLarg! posted:Cool, thanks. I'm heading out of town for a little while anyways, but if it stays bad for my wife I might have her look into it. This is a new area for me, so hopefully what I have here is right. My instructions on a area with bad coverage complaints is to email OKCQueueControl@sprint.com (they apparently process those complaints in OKCity). There is also a phone number to call, but only for store coverage issues and you need a Sprint ID code (direct or indirect) for them to talk to you. It does say they need at least 3 customers complaining in an area to really do anything about it. If it stays bad I guess your option would be to try emailing that address, or having your local Sprint call the phone number (I can give it to you if needed). Other option could be to call Advanced Tech Support and see if they can forward you to the right department. Again, no idea if going through those channels will actually help, but we will see since I am about to try and help a friend with a coverage problem and no home internet. Duckman2008 fucked around with this message at 19:47 on Apr 22, 2011 |
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Apr 22, 2011 19:36
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io_burn posted:Hey Duckman2008 (or any other Sprint dudes), here's a question for you- Do you have a Sprint phone as well? That's the main question. Sprint does offer an official phone hotspot plan at $30 a month. The reason it is half (far as I can tell) is because that is in addition to the minimum $79.99 a month plan, so theoretically in the end it balances out. It is unlimited 3G/4G, and it is nice that you can add and remove it on an Android phone at any time and it prorates (so a family can hotspot for a week but not pay the full $30 for only 7 days). Honestly the plan for the MiFi hotspot is just kind of retarded right now, for reasons you mentioned, the 5GB cap on 3G, being $60 a month, etc. The only options I know of are a special $49.99 a month plan, but you need to tie that in with the $99 everything plan (aka its retarded). There are unlimited 3G only plans for business lines, but those are not available for regular joe. I am not aware of any EPRP Aircard plan, but that is not my area and would be more of a question for someone like Chappy or Mahjoning (or however you spell his username).
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Apr 22, 2011 22:06
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Jerk McJerkface posted:I know GV doesn't do MMS, so how does that impact Sprint's GV integration? If you use a sprint number and integrate it with Google Voice it will work fine, assumingly only via your phone and not texting through the computer.
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Apr 23, 2011 03:44
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dundun posted:So after watching some reviews, I bought the Kyocera Echo off ebay. I had the HTC EVO for 6 months, but I actually like the Echo better so far. Only been messing around with it for a day so heres a mini review: After trying out the Echo for a few days I have to honestly agree with this. Phone is surprisingly solid. I have been using dual screen for everything and in most cases (such as using the awful app) it is a really nice addition. I do occassionally see lag, and I find skyfire works better than the stock web browser, but overall not many complaints. I would still say the Evo is the faster phone personally. The biggest surpise though is the screen quality, both screens just look really good.
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Apr 23, 2011 14:26
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Gumball Dad posted:What kind of extra fees does Sprint tack on to monthly bills? I'm used to AT&T talking on at least an extra $15 in random fees and stuff. I just don't wanna expect to pay $70 and then end up with a $90 bill every month. If it's going to be like that, it might be the deciding factor in me going with Virin Mobile and the Optimus V for the moment. Off my bill, just keep in mind this is 3 lines: Federal-Univ Serv Assess Non-LD $2.33 Administrative Charge $2.97 Regulatory Charge $1.20 -------------- $6.50 Government Fees & Taxes $11.67
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Apr 23, 2011 18:47
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Vykk.Draygo posted:As someone who already uses Google Voice for voicemail but doesn't have a Google Voice number, how do I know when I can make my Sprint number my GV number? April 26th is official launch day.
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Apr 23, 2011 20:43
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TheBlackMallard posted:Swapped my Evo for a Shift today. Really happy with my decision so far. Only complaint I have is the speakerphone on the Shift isn't as loud. It is extremely rare now a days that I actually use my kickstand.
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Apr 24, 2011 16:38
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Just did Sprint employee training on some product called the Motorola Xoom with WiFi... 
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Apr 25, 2011 23:06
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nate fisher posted:My daughter needs a new phone (her Palm Pre died). I am shocked to see that Amazon still has the Arrive for $50 while Sprint has it for $199. I was going to get her a Shift but the Arrive for $50 might be too good of a deal. Personally I would still spend the extra $60, gently caress Samsung. But for a 12 year old any would be fine. I do kinda agree with Mr. Moore though, a LG Optimus would be free off Sprint.com (I think anyway) and would be way more than enough.
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Apr 26, 2011 00:44
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nate fisher posted:Wow I just found the Epic 4G for $50 if you upgrade using the Radio Shack web site. I never thought I would buy anything Samsung (outside of the Nexus S), but this might be too good of a deal for my daughter. I work in a pretty rich area (south of nashville) and see that all the time. I asked a parent why they needed to get their kid an Evo (last August when it was hot) over an intercept and they said they needed to get him something on par with his ipad. Crazy. And google voice is great for texting from the computer.
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Apr 27, 2011 05:31
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nate fisher posted:While my wife is going to get the EVO 3D (her reward for rocking my Hero the last year) I think I might hold off upgrading myself. Why? For the first time in a long time I am still satisfied with my cell phone a year later. Yes the EVO is not perfect but it is still a pretty good phone. Urg I say this now but I bet once I see her with her new toy I will have to have it. This is kind of where I am, for the first time in a while I really don't have a NEED to get a new phone. I'm torn between staying with the Evo, getting a 3D (months after regular customers get it) or trying something that is not necessarily better, but different (heck I'm still tempted to get an Arrive to to try WinPhone 7 some more). Other thing is I'm likely moving to PA in 5 months, so who knows whether I will stay working for Sprint in any form.
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Apr 27, 2011 22:12
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io_burn posted:So here's the situation I'm in- Sprint's 3 step support process of reboot, reset, return has landed me firmly at the last step and apparently the only place I can exchange my MiFi is at the original Sprint store I bought it from. They have no more in stock, to make things worse, I'm leaving the Chicago area in a few days to move out to the west coast so waiting around for them to get more in isn't really a viable alternative. Is it true that defective equipment exchanges can ONLY be done through the specific store you purchased it from? This seems hilariously rear end backwards, but Sprint has assured me that the only other alternative I have is flat out returning my device from them, undoing my entire upgrade, then re-upgrading at another store? What happens when I return it, buy another device locally, then move out to LA and have the same issue... Only this time I'm 1500 miles away from where I need to exchange it from? If you got it from a CORPORATE store this should be incorrect, you can exchange it at any corporate store (if I am wrong someone tell me). But I'm betting you bought it from a 3rd party, in which case it is accurate, because 3rd party owns its own inventory. As an example, say you bought it from me in store (I only have stores in TN), and you had this issue. You would be redirected to contact my store, at which point we could A. have you ship it back and completely return it or B. NOT lose commission, have you ship it back and ship you out a new one. Any 3rd party can direct ship devices to anywhere in the country out of Sprint's inventory (so instead of it coming from my store, i just place an order and it arrives wherever you want in about 3 days free shipping). Unless this store doesn't like making money, or they are retarded, that would be the way to do things. This specific scenario they would take an entire return on it and then direct ship it out under a new upgrade (only way to do it in the system). And if you push they will pay your shipping to ship the stupid device back. Personally, not completely sure on your schedule but if you want that specific store to service you if they direct ship it they can exchange and service within 30 days from anywhere in the country. I did a direct ship to a customer in Washington DC and the phone is defective, so i am sending her a new phone and a return label for the old one. in a nutshell, either return it and get one from a corporate store, or exchange it for a direct ship where it doesn't matter. Alman posted:EVOs and Optimuses (Optimii?) are hard to get right now, not sure the reason Def just wait for the Evo 3D launch, they will likely gently caress up and short stock the phone like they do every year, but usually if you order right on launch you have a fairly good chance of getting it. For those that care, the Blackberry Style is being dropped from $50 to $0 at Sprint. Blackberry is getting desperate... Duckman2008 fucked around with this message at 05:23 on Apr 28, 2011 |
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Apr 28, 2011 05:21
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"d[-.- posted:b"] From what I can tell Sprint (especially retentions) has a fairly in depth process of determining what policies to bend and when they can bend them. Retentions bases a LOT based on whether you have a spending limit or not, whether you pay your bills on time or not and how long you have been a cutomer. If its a 5-10 year always on time paying customer, Sprint likely will not object to a retentions rep doing something like that. If its a customer with a spending limit that pays bills late and always calls in asking for credits, well Sprint is at the point of telling them "too bad." And in Asurion's defense, if you add insurance after day of purchase (even within 30 days) it takes 15 days for it to be eligible for filing. Technically at least. That being said, dealing with Asurion is always God awful. Mahoning posted:Good news: for many premier silver customers who lost their yearly upgrades, corporate sprint stores can now honor it until I think 6/30. Pretty awesome. 3rd party stores too. Don't leave us out dude! ratbert90 posted:I just got my style on Monday. could I go to the sprint store on Monday and ask them to credit me the phone back? Unfortunately not unless you got it at Best Buy. You could do a full return and then redo your upgrade, but there is a $35 restock fee to it. Edit: oh and Insurance officially goes up from $7 to $8 for everyone on July 24th. Only "Accounts with Contracts that specify TEP price freezes" will be exempt (as well as certain business accounts). So yeah, insurance goes up $1 a month, doesn't look like it breaks Terms of contract. Duckman2008 fucked around with this message at 17:27 on Apr 28, 2011 |
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Apr 28, 2011 17:11
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ratbert90 posted:it was new service. so I am within my 30 days at least. maybe that will help? Go in and say you'll return it and switch back to wherever. It would suck for the store, but I know myself I would at least match it halfway, and in reality even up to the entire $50 is doable for the store. Worth asking for.
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Apr 28, 2011 17:28
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Oh, forgot one other thing: If you have the $69.99 Everything Data Plan, running May 8th - July 23rd Sprint is offering an extra 300 minutes on the plan. So instead of 450 minutes, its 750 minutes and AnyMobile Anytime is still there. If you currently have the plan you need to call in and add it, it is not a manual thing (and I don't think it would extend your contract unless you also get a phone). No idea if this can be applied to EPRP or not. And once you have it you are grandfathered in on it, even after it ends July 23rd. So individual plans with unlimited text and data: $69.99: 750 mins $89.99: 900 mins $99.99: unlimited ** No discounts apply to this plan Extra $10 for a smartphone of course.
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Apr 28, 2011 18:18
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mtr posted:Woah. If you were a Premier customer scheduled for an upgrade between April 1st and June 30th, but lost it because you didn't have Sprint for 10+ years, you get your upgrade back. I am not sure about customers who were already eligible and lost it, i will ask. Also, Sprint training is saying the Samsung Replenish does WiFi calling.
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Apr 28, 2011 19:24
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Fyi everyone, the Silver temporary upgrade policy is only for anyone who set to be eligible April 1st through June 30th. Anyone else is basically deemed as missing their shot I guess. Bummer.
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Apr 29, 2011 05:22
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nate fisher posted:Just curious what is the feeling on the MDPA protection plan by Radio Shack vs. TEP? According to their web site no deductible. I don't know Radioshack's, but Best Buy has a similar one, main difference is sliiiiightly higher monthly payment, no coverage on lost/theft, and sometimes swapping out for a new one sucks (although that can depend on how strict the rep is with the rules). Compare the plans. brc64 posted:So if I was eligible before April 1st but lost it due to Silver, they aren't going to help me out? That is correct, and yeah just call retentions about it.
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Apr 29, 2011 23:02
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The Entire Universe posted:WELP. If the phone is defective you are covered, just a $35 fee. They will only swap for another Epic. What I recommend if you want an Evo is get your Epic working, sell it on craigslist and use the money to buy an Evo off craigslist (they go for the same price overall). And to the dude wanting the Epic because you don't like the Shift, up to you, but Samsung sucks, the Epic is not much of an exception.
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Apr 30, 2011 13:39
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Eyecannon posted:Help! My wife spilled tea with honey on her Epic, and now it works, but the keyboard has certain letters that if you type them, three letters come out. The water damage indicators both triggered, so that sucks, and we do have TEP. What is the best way to deal with this? Take it to the store, and they replace keyboard? Do I need to flash to stock and/or unroot? Or because the water sensors triggered I have to pay $100? Water damage is $100 deductable no leeway. Just go to phoneclaim.com/sprint and you can file, as long as it's before like, 8pm central you will get the phone the next day. You can bill the $100 to your account. And they don't care about it being rooted and having a custom ROM.
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Apr 30, 2011 21:55
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Skeezy posted:If my dad bought the Epic from RadioShack under his number (he's the only one eligible for an upgrade) we could switch it over to my brother's number right? My dad doesn't care for Android and my brother could really use upgrade from the Hero. Yeah, although be sure they never put it on his line, because if they swap it and then swap the hero back on, that would be a service swap and the hero would start getting charged $10 a month. So assuming radioshack is ok with doing it like that you are fine.
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Apr 30, 2011 23:36
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Eyecannon posted:Awesome, thanks! Just curious, is that an official or unofficial policy about about the ROM thing? Right now Sprint overlooks it in all cases because they don't have a definite way to show root and all that. There have been mixed reports on how much Sprint cares. Either way, any debate on it is really more on whether ROMs void warranty (and whether carriers can use it to justify charging $100). In your case the warranty is already void (damage), so it really doesn't matter. Insurance covers everything, including someone completely screwing up their phone (which of course rarely happens with android) .
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May 1, 2011 03:43
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ShowTime posted:I've been checking google every few days, but have they announced an Evo 3d release date? I'm currently phoneless waiting for it to release. $10 Says it is June 5th.
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May 2, 2011 11:21
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jaku78 posted:Why do you believe it is going to be that early in June? We were hinted the Nexus S was going to be an April deal and it turns out May 8th. Now we are hinted it will be a June release. What is making your decision on this? Beyond the timing corresponding with last years release, here is my theory (emphasize theory): Instant rebates for Sprint stores were started in March and went to April 15th. The Echo then launched April 16th. Of course, instant rebates were extended, this time until May 7th. The Nexus S launches May 8th. Now instant rebates are extended until June 4th. So I'm theory something is launching or changing June 5th, I am betting its the Evo 3D.
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May 2, 2011 18:04
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io_burn posted:Is there any way for me to put a limit or block on my account to not allow 3G data overages? I basically use my MiFi as my primary internet connection, and have these nightmares of my computer deciding to just automatically download some massive update while connected to 3G, or have my iPhone associated to it and update apps without realizing how much I'm downloading then resulting in a massive Sprint bill. Unfortunately not. My recommendation is disconnect your computer from it or turn off the mifi overnight.
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May 2, 2011 19:35
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TiCK posted:I had the choice between the Samsung Moment and Evo 4G last upgrade I made (from an HTC Touchpro). I wanted the slide out keyboard so I went with the moment. It's nice and all but I had a bad day so I ordered the Evo Shift. Is it going to be able to run a new version of android or is it stuck with what it came with like the Moment? It's hard for me to google because it seems like android 2.3 was renamed 2.4 or some such poo poo. No guarantees in upgrades ever unless its a Nexus phone is really the general rule. HTC is better about it, but not perfect (see Hero). Either way the Shift is still a good buy (unless you are a super phone user junkie), and even if it doesn't upgrade 2.2 is a much better software platform to be on than 2.1 and should stay relevant for a while.
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May 3, 2011 04:58
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900ftjesus posted:2.3 already leaked for the Evo 4G and the Shift is a newer phone. There's very little chance the Shift never gets 2.3. Sorry, I meant official from Sprint. In terms of rooting you are definitely right, some people just are not comfortable with ROM stuff (although those people also likely don't care what version of Android they are on). Alman posted:Did anyone see this? Those plans are in last week's employee playbook as for Broadband/Aircards, and those plans have been needing a refresh of sorts so I'm mostly for it. I don't think it affects phone plans (or tethering) in any way. Duckman2008 fucked around with this message at 21:02 on May 3, 2011 |
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May 3, 2011 20:59
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the aftermath posted:I'm having GPS and tethering issues with my EVO ever since installed CM7. I've found directions on how to fix it but the only part I'm stuck on is which ROM should I download to install before going back to CM7. Help? Any Sense UI based ROM is fine, I used Fresh so just use that one.
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May 3, 2011 21:15
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The Playbook for sprint (wifi only still) got delayed again release wise. For those very few holding their breath over it.
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May 4, 2011 04:33
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Rent posted:What is a Playbook for Sprint that is wifi only? Isn't that just called...a Playbook? Why would someone wait on a "sprint version" when they can just buy the non sprint version, if theyre the same thing? I should have been more clear, its wifi only so it really doesn't matter where you get it from. All I said is that Sprint stores are delayed on getting it, so basically if you want it go to staples.
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May 4, 2011 09:58
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Port in credits are back, so going through sprint.com or any corporate or 3rd party store will net you $50 for a feature phone, $125 for a smartphone. Upgrades of course don't get this. Edit: Update to this: Sprint is also offering a $50 credit for anyone porting a new number over that actively serves in the military. Its combinable, so anyone in military getting a smartphone can get up to $175 just for switching. Duckman2008 fucked around with this message at 19:13 on May 4, 2011 |
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May 4, 2011 16:38
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jeeves posted:Port in meaning taking your number from another service into Sprint? Yep and until June 23rd I believe.
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May 4, 2011 17:49
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jeeves posted:So basically "before the EVO 3D comes out" then? I figured as much. Actually the Evo 3D will very possibly be out before then.
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May 4, 2011 18:15
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FlyingCheese posted:Does the Port-in discount apply to EPRP? Or does that count as corporate? Not completely sure, but according to the website it is available for all consumer accounts, so my bet is yes (EPRP is not a corporate plan from my understanding). http://www.sprint.com/switchtosprint and https://www.sprint.com/50promo And for business accounts, its $175 a line: https://www.sprintportcredit.com
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May 4, 2011 20:05
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nate fisher posted:It is like seeing a sexy woman far away only to find it she is a cross dresser when you get up close. Can this be the new android thread title?
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May 5, 2011 04:17
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