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I work for a medium msp (almost 50 employees) where its a requirement that all clients have backups for servers. About half use hp livevault or crashplan. Most of them have no backups for the end users, and use terminal server or citrix heavily. Backups are a lot less expensive than recreating everything from scratch. Has anyone used symform for backups?
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Mar 17, 2014 06:59
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We are a medium sized msp and we went with n able and connectwise. Autotask is better in some regards but I feel like we have the best combination of tools. Also our sql guy scrapes n able passive scan, symantec cloud reports, and some wmi scripts from the DCs for an internal combined inventory website. Its pretty handy to search for printer shares, warranty expiration, and installed versions of software.
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May 6, 2014 08:07
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To add to focusing on revenue, it is a lot easier to standardise when you focus on a niche. Cloud everything is a trend now, it saves money for most smaller businesses to have everything possible hosted offsite. If you can focus on supporting small clients better than your larger competitors by cutting out servers you save youself a lot of time. Also you can get referalls from larger msps. Where I work we don't do ecommerce, getting 5 9s means no quarterly downtime for patches. We don't do software dev, they know just enough to break everything. One thing I wish we did better is lync integration with a hosted phone system and cell phones.
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May 15, 2014 08:02
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