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Consolidated Ed
Mar 4, 2005
Lineman for Justice

Maniaman posted:

I would love to be in on something like that. I don't have a ton of info to offer, but I would love to gather some information, as I've been trying to figure out the best way to structure my service plans/offerings.

Agreed. My company is looking to transition to an MSP-type flat-rate model for existing (and new) customers, and I think it'd be useful to compare notes.

On another note: does anyone here have definite opinions on ConnectWise or AutoTask for IT workflows (pro or con)? I've already asked two people about them outside of the thread, but I'd love to hear from anyone else who's used these products, for ticketing and the like.

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