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Zorak of Michigan posted:VMware had a dedicated support team? The way they treated our tickets, I assumed they just printed them, left on the street, and trusted that someone curious would pick them up and call us. From my climbing partner that was on their VSAN L2 support team a few years ago "They only cared about hitting SLO/SLA. On a live outage and a new sev1 comes in? Management would have them go engage on the new one at the same time and put one on the backburner. Then do it again. They'd eventually get back to people on the slower days or if someone had connections to cry loud enough and get people engaged again." So pretty much what you stated there, print them out and not do anything. My Colorado VMware support contacts I'd utilize periodically are all gone now. The last 6 months of working with Vmware has been frustrating to say the least. Once that Broadcom deal finalized, they pushed those branding changes fast. Vmware.com emails are now Broadcom.com. Made me sad to see
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Mar 3, 2024 00:14
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| # ¿ May 8, 2024 22:49 |
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